Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025 I tried making multiple tickets with discord support, but l haven't gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23733785
  
  I am rejecting this response because:

  I'm confused on what I have done, this provides me no information. I got 2 violations for child safety, one was a message I sent that wasn't violating any guidelines, and then the other was an image. I don't even know what image I sent that violated child safety. again I think this response is automated.
  
  Sincerely,
  
  ****** Binenda

  

  Business Response

  Date: 08/13/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord has banned and flagged my account hitachi_shayaye with the email ******************** for child safety on august 9, 2025. The ban reason? I said fire and nothing else, I dont know how this got flagged as something dangerous and this led to my alt account absoltion with the email *********************** to getting banned too.The ban reason came from being toxxed (also known as mass reported) on a server called lemomeme, Trust me, I didnt break any terms of conditions or community guidelines so i tried reaching out for ***************? They kept telling me that i broke terms of conditions and i keep asking for a human to review this again but they just dont, Ive gotten ai replies over 8 times so far.I wanted to wait but discord support is hugely unreliable, And im filing a complaint so discord can reach me out with an assistant instead.The accounts that were falsely banned were:hitachi_shayaye - Child safety (see screenshots for how i didnt break anything)absoltion - Ban evasion (Since my main account got banned, It banned this one next day too.)Thank you for reading, And i hope discord helps me out for once instead of ai, Thats all i ask them to do.

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord i had lots of friends and family on this account goyards id really appreciate it if you gave me the account back because i really wanna talk to my friends and i think its unfair you take my account because of the servers i was in that got me banned that i barely talked in so if you could please give me the account back it would be nice

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:08/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  discord i did nothing wrong i was just in servers that got me banned and plus i had many friends and many family on that account that i lost i also had nitro on it so if you could please give me my account back that would be nice

  

  Business Response

  Date: 08/12/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am requesting your help with an unresolved dispute involving Discord and the wrongful ban of my account. My username is _narii, linked to **************************** My account was banned due to an alleged violation stemming from an old joke taken completely out of context. This message was shared long ago without harmful intent and does not violate Discords community guidelines when understood in full context. I am a 19-year-old female diagnosed with ******************************* (BPD), which impacts my emotional well-being and social interactions. Additionally, I have been targeted by grooming attempts online, making fair treatment and understanding by platforms like Discord crucial for me. Despite multiple appeals explaining my situation and requesting a thorough human review, I have only received automated and generic responses that fail to address the facts or my mental health considerations. This lack of proper review and customer care has caused me significant distress and has negatively affected my trust in Discords ability to fairly moderate and support vulnerable users. The failure to provide a clear and compassionate human review has left me feeling ignored and marginalized at a time when I am especially vulnerable. It is critical that platforms like Discord are held accountable to their users, especially those who face mental health challenges and online abuse. Discords failure to provide a fair and transparent review process violates principles of due process and neglects the needs of vulnerable users. I believe this ban is unjust, and the handling of my appeals has been inadequate. I respectfully ask the BBB to assist in mediating this matter to ensure Discord properly reviews my case and treats me fairly. I am prepared to pursue further action if necessary but hope this can be resolved amicably. Thank you for your time and support.All i want is my account reinstated

  

  Business Response

  Date: 08/23/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing to file a complaint about the unjust suspension of my Discord account. I am the rightful owner and user of the suspended ********************** account. The suspension happened on April 11, 2025, due to a message in Spanish, which is my native language, that was taken out of ********** the message, I invited a friend to join a game called Peroxide and told him he would have to use a skill called "heart," which allows reviving once per round, because I was going to win without taking any damage. There was no ill intent or rule violation.Since the suspension, I have tried contacting Discord support for 4 months but have only received automated replies without human review.

  

  Business Response

  Date: 08/23/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/23/2025

   
  Complaint: 23733184
  
  I am rejecting this response because:
  I have received the response from Discord, Inc. However, I believe it does not fairly resolve my complaint. The sanction applied to my account was the result of a misunderstanding regarding the context of a message. In my previous appeals, I already acknowledged that the message was wrong, but the penalty imposed is disproportionate, especially since this was my first violation in over four years of using the platform.
  My goal is not to have my account fully reinstated, but rather to receive a fairer and more proportional sanction. The companys response does not address this point and appears to be automated. I need someone from Discords team to review my case in a real, human manner so that my situation is properly considered.
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/26/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23733184
  
  I am rejecting this response because:
  I reject the response provided by Discord regarding my case, as I believe it has not been handled fairly or proportionally.

  I have observed that in other similar cases, in my language and in others, users have only received warnings or immediate human reviews. Meanwhile, in my case, the maximum penalty was applied, even though it was a misunderstanding and I never received a fair and human review.
  All I ask is that my situation be reviewed again, with proper consideration of the real context of the message that caused the suspension.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I have gotten a violation from Discord without having violated their policies. My account was banned on May 24, 2025. I am a French user, and I am currently pursuing formal complaints with both the **** and the French regulator ***** regarding Discords non-compliance with ** law, but in the meantime I am submitting this complaint to the BBB.Discord has refused to provide me with the specific message or evidence that allegedly violated their rules, despite my repeated requests. Under the ** Digital Services Act, users have the right to receive clear information about moderation decisions and whether automated tools were used, but Discord has ignored these obligations.I have submitted multiple in-app appeals. Some of them have been accepted, others not (denied by automation, not by a human). Ive seen that the same content was reported multiple times as part of a mass-report against me. Even if i dont know what i said, it was at worst a harmless joke taken out of context. I had already won 2 or 3 appeal for that specific content, yet it seems it was counted again.Content sent on july 14th 2024: 1 violation Content sent on july 23th 2024: 2 violations same content Content sent on August 26th 2024: 4 violations for the same content Content sent on June 21th: 1 violation The inconsistency in Discords moderation is even more troubling by cases I have witnessed where users openly talk about ****** children and only receive a warning, whereas I have been permanently banned for something i still don't know, but would never relate to that kind of stuff.I have tried contacting Discord support numerous times, but I have only received automated responses. It appears no human has reviewed my case. I am requesting that Discord have a real human moderator review my LASTEST VIOLATION.I had not use that account since may, and i got another violation for CS? Even tho it didnt delete any piece of content? How is that possible?

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23732343
  
  I am not appealing my overall account ban here, but specifically the latest violation I received on June 19, 2025. It only says, "This violation affects your account until 2027", but it does not indicate that any content was removed or specify what the violation was for.
  This violation appeared out of nowhere, immediately after my previous appeal was accepted. I believe it may have been issued in error, and I am asking that you review it and confirm what it was for, as well as whether it is valid.
  I have also told Discord that if they truly believe my other offense warranted not only a punishment but a permanent suspension (after 8 years of loyal services and reporting rule breakers to the Trust & Safety team) then they must show me exactly what I supposedly said that was so terrible. At the time of my ban, they provided no information about the harmful content in question, making it impossible to understand or contest the decision.
  As a French resident, I am covered by the ******************* Act, which legally obliges platforms like Discord to provide the specific evidence and reasoning behind moderation actions. Discord has failed to comply with this requirement.

  I have been using Discord for 8 years without ever receiving a single warning. I still have no idea what supposedly justified banning me for life isnt that unfair?

  And why does someone who talks about ra**** kids only gets a warning? Then i have no idea what i said?

  I want a human to review the violation. I don't want a "We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.". I need a real human who can help me understand, not just an automated response.

  
  
  Sincerely,
  
  

  

  Business Response

  Date: 08/13/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23732343
  
  I am rejecting this response because: This is now the second time I have received what appears to be a generic copy-paste response, almost certainly generated by an automated system, that completely ignores the detailed information and evidence I have provided in my complaint. This kind of reply is unacceptable in a matter as serious as a permanent account suspension, and it shows a total disregard for my right to defend myself.
  As a French resident, I am protected by both the ******************* Act (DSA) and the ************ Protection Regulation (****). These laws give me the right to receive a clear explanation of any moderation decision, including the specific content in question, the exact rule allegedly violated, and whether the decision was made by an automated system. Discord has failed to comply with these obligations and continues to avoid providing any of this information, which directly undermines my right to access my personal data and to prepare a proper defense.
  I have repeatedly asked for a real human being to review my case and to provide the evidence supporting the accusations against me. Instead, I keep receiving these automated template replies, which give the impression that no one is actually looking into my case at all. This is not only frustrating it is a breach of my legal rights under ** law.
  I am formally demanding that Discord assign a real human moderator to review my case in detail, address the specific issues I have raised, and provide me with the full evidence behind the decision. Without this, my suspension remains completely unsubstantiated and unfair.

  As a final note, the *********** protection authority (CNIL) one of the most respected and powerful regulatory bodies in the ** is already reviewing my case, and it has been officially deemed admissible. This means that, in the eyes of a national regulator, my complaint has clear legal merit and is serious enough to warrant a formal investigation. If Discord continues to ignore my requests and refuses to provide the required information, this could be seen as not only a violation of my rights under the **** and **** but also as a deliberate act of non-cooperation with an ongoing regulatory procedure. Such behavior can carry significant legal and reputational consequences under ** law, and I expect this matter to be taken with the seriousness it deserves.
  

  Furthermore, Discord has already ignored multiple formal requests from Adroit, an **-certified out-of-court dispute resolution body under the **** despite repeated attempts to engage with them. This refusal to cooperate with an officially recognized intermediary breaches the Article 53 of DSA and further demonstrates a pattern of disregard for European legal obligations and for the fundamental rights of users.

  Sincerely,
  
  

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You will select "Contact by the business" ******** can optionally attach a screenshot of the ban screen (What I mean by this is the "Account Standing" screen.) , showing you're suspended After this , click next Now , confirm you inputted the right information , after that tick the following:I have read and agree to the Complaint Submission Terms I authorize the business to communicate with BBB about my complaint and disclose to BBB any personal information related to the complaint including the following if applicable: (a) information about a transaction or payment, (b) student records, and (c) information about an alleged debt I consent to the collection, use, and disclosure of my personal information in accordance with the BBB Privacy Policy, which I have read and understand.

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/12/2025

  I am rejecting this response because the suspension was based on a message that was mass-reported by multiple users, not because of an actual policy violation. The same message has already been reviewed in a separate appeal and found not to break Discords Community Guidelines or Terms of Service. Despite this, my account remains suspended. I am still being penalized for content Discord themselves determined was acceptable, which indicates a failure to address coordinated mass-report abuse and a lack of proper human review. I am requesting full reinstatement of my account.
  
  - ******** ****
  
  
  

  

  Business Response

  Date: 08/13/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 

  Customer Answer

  Date: 08/13/2025

  Subject: Request for Human Review Contradictory Responses
  Hello,
  I am contacting you because I have received conflicting information regarding my account suspension. In previous communications from Discord Trust & Safety, I was told my actions did not violate the Terms of Service or Community Guidelines. However, I have also received a message stating that my account was disabled for violating the Terms of Service and that the violation was confirmed.
  I reject this explanation because it directly contradicts your earlier responses. I also do not want to receive the same generic reply message I have already been sent multiple times. My request is for a genuine, detailed review conducted by a human ideally a senior member of the Trust & Safety team along with a clear explanation of the evidence and reasoning behind the suspension.
  Thank you for your time and attention to this matter.
  Sincerely,
  
   ******** ****
  
  

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred while i was abroad in ***** on the 24th jun 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back despite numerous requests.These were only automated responses usually resolved in 7-48h periods, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23731903
  
  I am rejecting this response because: Discord gave me no workable information regarding what i was banned for, nor shown any human interaction throughout my appeal process only copy pasted messages.
  I believe i was unjustly banned off of the platform due to the recent AI changes and/or a disingenuous individual reporting me due to a personal grudge.
  I needed to go to external sites to find further information regarding my suspension yet it still explains nothing other than that i was punished for text that i wrote and that the contents of the text were of legal origin, as in i posted nothing that was illegal as far as i know.
  I hope my account gets reinstated in light of this.
  
  Sincerely,
  
  Hafr Gsli

  

  Business Response

  Date: 08/14/2025

   We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23731903
  
  I am rejecting this response because: I hope to get a non copy-pasted response from discord regarding my account suspension to confirm a human has gone over the legitimacy of my case and written details of my suspension.
  Like what i was banned for: text, image, file, other.
  Was the content i posted illegal: y/n.
  Was i manually reported by a user: y/n.
  What specific rule i was banned for highlighting specifically what i was banned for in that rule.
  
  Sincerely,
  
  Hafr Gsli