Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account, user lizzyxo, was recently suspended for a "child safety violation" after I used the slang "gooned". I'd like to clarify that this term was used humorously friends and was NOT intended to be inappropriate or harmful.I did get the report on August 13th, 2025, and the message was sent on August 3rd, 2025 if that is helpful in anyway.I, however, do now understand that this word could have been misinterpreted or flagged by moderation I have also spent a considerable amount of money on discord. I do not wish for a refund but if it is not possible for me to earn my account back, I will accept a refund.Thank you so much for your time. Please reach me at ************** or ***********************************,lizzyxo

  

  Business Response

  Date: 08/13/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jashmeet Tamber

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've submitted a complaint on here before due to me falsely getting permanently suspended due to "child safety," given no reason to my ban and due to me not talking about anything bad, my ban was lifted. However, I've gotten another permanent suspension, this time with two "child safety" violations. I was yet again not given any reason to this suspension, which I assume both were a falsely flagged violation from a GIF, just like last ******* ticket id to where I got my account last unbanned is #******** and I've gone ahead and replied to the ticket, if you can please review and unban me again, that'd be appreciated. Thank you.

  

  Business Response

  Date: 08/14/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:08/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. I got suspended for a sub violation when i did not ever (not a single time) interact in said sub, it was only one of several left in my inactive list. This could be easily verified by Discord. This suspension had occurred on 13th of August 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/13/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Team,Looking to have assistance in reaching Discord **** regarding a suspension of the account related to the attached contact email address.I have attempted to reach out to the company several times through different channels to no response. All cases opened within the support portal have subsequently been closed with no response or reply. The only reply has been to the original submitted issues, which give no indication of manual review (automatic response one week later).I have been a subscriber of the Nitro premium program for several years and am disappointed with the lack assistance with the case. My preferred resolution would be to have the account unsuspended.The respective support case number is #********.The original submitted issues are referenced #******************* & #*******************.Suspension Reason: Child Safety Definition provided by Discord: hxxps://discord[.]com/safety/child-safety-policy-explainer The image flagged does not meet the criteria for this ban due to it being a clip from a sketch comedy show of a mannequin.Original clip provided to Company: hxxps://youtu[.]be/llLzsKMumF4?si=RLtqiZeYZL8TWf8K Image attached of the Direct Message flagged. Recipient User confirmed it has been removed.Current timeline of activities:8/2/2025: Image copied from an ****** and sent via DMs to 18+ user.8/3/2025: Image flagged for Child **************** Suspended.8/4/2025: Original support case opened and close within 30 minutes, no response.8/6/2025: Updated original case, no response.8/7/2025: New case opened for manual review, #********. No response.8/10/2025: Automated review reply received for original submitted issues. Updated original case, no response.8/11/2025: Reached out via support ********* (*******) account. No response.8/12/2025: Opening case with BBB for assistance in contacting Company.Please let me know if there is anything else I can provide in the meantime.Thank you,******* **** *****************

  

  Business Response

  Date: 08/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23739105
  
  I am rejecting this response because:

  Hello Discord Support Team,

  I appreciate the quick initial response to this matter. However, I would like to request additional review of the account with the provided information in the previous correspondence and the original support case #********.

  The previous response does not indicate any review of this information and only represents the original initial decision.

  As per the Child Safety policy: hxxps://discord[.]com/safety/child-safety-policy-explainer

  Under the "Child Sexualization" category:

  - Portrayals of minors engaging in *** acts, or in sexually explicit or suggestive poses
  - Sexual comments about or desires for real or fictitious minors
  - Links to websites containing material that sexualizes minors
  - Photos or videos of non-nude minors in a sexualized or fetishistic context
  - Statements expressing intent to obtain materials of child abuse or engage in ******************
  - Promotion, encouragement or normalization of pedophilia or sexual attraction to children
  - Photos, videos, or drawings of **** or sexualized minors, such as lolicon or shotacon
  - Photos, videos or illustrations of naked or sexualized anthropomorphized minors (sometimes referred to as cub porn)

  The original image flagged does not meet any of the listed criterion as it is not sexualized and/or fetishistic content. Please see the original attached image provided in the support case #********.

  I would like to request additional review of the case and validation of the ban as it is not fully warranted per the guidelines.

  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 08/14/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23739105
  
  I am rejecting this response because:

  Hello Team,

  Thank you for your swift reply. I again will be rejecting this claim as the response provided is not taking into account any of the evidence provided & is the same response as the last.

  I would like a detailed explanation for the ban with the evidence provided as well as the definition for the Child Safety as attached.

  If a detailed response is not provided within a timely manner, I will be seeking Arbitration Action towards the Company (Discord ***** as the responses & support received are not satisfactory and only harm myself as the consumer.

  I once again request a proper review of the claims & evidence provided as a consumer who purchased & subscribed to a premium product & has no other infractions on record.

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord Support Team,Im appealing the disablement of my account from August 2-3, 2025. I value Discords community and am committed to its safe environment. I believe my account was disabled due to a misunderstanding involving a comedic meme and a poorly worded message. I request a review and reinstatement and got no response.On August 2-3, 2025, I shared a meme from a **** ********* skit in a server a satirical, absurd childbirth scene with dolls, not real people. Its a well-known comedy bit, often shared on platforms like ******* for its humor. My intent was to share a lighthearted joke with friends. After posting, I got a warning restricting attachments, which I ************ response, I sent a friend a sarcastic private message, joking I was banned for sending a kid with a *****, referencing the memes absurd theme. This was a poorly thought-out attempt to express confusion, not an admission of sharing inappropriate content. I regret the phrasing, as it was misinterpreted, likely triggering my accounts disablement. I apologize for the confusion and clarify my intent was humor, not harm.I believe I didnt violate Discords Terms of Service or Community Guidelines because:Non-Violative Content: The meme, a ********* skit still, uses dolls for comedy, with no real children, violence, or ******, aligning with your rules on creative ************* Harmful Intent: Per your Child Safety Policy, the meme involves no minors or harmful themesjust satirical humor. My goal was to share a mainstream joke.Misinterpreted Message: My sarcastic message caused confusion but didnt reference explicit content. I acknowledge my error in wording.Compliance: The meme isnt hate speech, harassment, or explicit, and my Discord history shows positive engagement.I regret the confusion and will be more cautious in sharing content. Please review my case for millirious from August 2-3, 2025.

  

  Business Response

  Date: 08/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Discord Support,I am extremely frustrated with how my account recovery request has been handled. My account (username: ******** has been locked out due to Two-Factor Authentication (2FA), and despite providing clear proof of ownership, I continue to receive the same automated replies with no indication that my case has been reviewed by a real person.I want to be very clear:I still have access to the email address linked to the account I still receive notifications from the account I have included proof below that the account is mine Ive provided Discord with:The correct email address associated with the account The password used to log in Despite this, I have only received generic, AI-generated responses that do not address my specific situation. I even asked directly for a human support agent to review my request, but that has been completely ignored.I am simply requesting a real person to look at the evidence and verify that I own the account. Ive done my part and provided what I can now I need Discord to meet me halfway.Please escalate this case to a human representative and assist me in regaining access to my account.Thank you,[Jayden ******][***************************]Username: 2bwings

  

  Business Response

  Date: 08/13/2025

  On 8/13/25 we responded to the user via ticket #******** with, "If youre unable to recover your email, unfortunately, for security reasons, were not able to change the email on your account. In this case, your best option would be to create a new Discord account". 
  
  The ticket is now pending.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23738969
  
  I am rejecting this response because: I didn't lose the email associated with the account. I am locked out because of 2FA and even after proving literal proof of ownership I kept getting ai responses. I still have access to the email.
  
  Sincerely,
  
  Jayden ******

  

  Business Response

  Date: 08/14/2025

  On 8/13/25 we responded to the user via ticket #******** with, "If youre unable to recover your email, unfortunately, for security reasons, were not able to change the email on your account. In this case, your best option would be to create a new Discord account". 
  
  The ticket is now pending. 

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/11/2025 at approx. 2300. A scammer logged into my discord account and stole my email address and the account itself associated with it. He then is proceeding to message all my friends pretending to be me. Discord has yet to lock the account down and I cannot access the email to use the account. More people might fall victim to this scammer if swift action isn't taken.

  

  Business Response

  Date: 08/13/2025

  As of 8/13/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I recently received a ban for allegedly participating in a violent extremism server. I want to make it clear that I was a member of this server and did not talk or share any content that goes against Discords ToS or Community Guidelines.I recognize that keeping Discord safe is important, but banning tool that people out just because they haven't broken a rule is unfair and disheartening. I did not join this server to participate in violent extremism, rather I joined out of curiosity, or as an invite. If there is any evidence against me, I kindly ask it to be taken under serious review.I would respectfully ask for a reexamination of my case, and reinstatement of my account. I would be more than willing to work with you to clarify this ********** banned Discord user is: @zurett Thank you.

  

  Business Response

  Date: 08/13/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23738564
  
  I am rejecting this response because:
  

  My complaint was about the unjustified permanent ban on my account, not about the lack of a ticket in their system. While i'll follow their instruction and submit a request through their official support portal, i believe that this answer avoids addressing the core issue i raised here.
  I have already stated that i didn't violate Discords Terms of Service or Community Guidelines, and that i joined the mentioned server out of curiosity or invitation, not to participate in prohibited conduct. Redirecting me to another channel without explaining or justifying the ban here doesn't demonstrate transparency or accountability.
  I want this complaint to remain on record, as my concern is not simply about receiving a reply, but about receiving a direct and substantive explanation for the action taken against my account.

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/15/2025

  We responded to the user via ticket #******** with, "Hola, 
  
  Discord ha deshabilitado tu cuenta por infringir nuestros Trminos del servicio o Directrices comunitarias. Hemos revisado y confirmado esta infraccin, y no restableceremos tu cuenta.
  
  Deberas haber recibido un mensaje directo del sistema o un correo electrnico con ms ********** sobre lo ocurrido. Si tienes alguna pregunta concreta sobre qu comportamiento caus la deshabilitacin de tu cuenta, consulta ese correo electrnico.
  
  Saludos,
  Equipo de confianza y seguridad de Discord,".

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord was hacked a couple months ago with no assistance to a human being to check my appeal or assist me. I was a verified partner I feel like Im owed help. My email, and most of my socials were compromised. I got it all back since, except my discord. I even made an alt account because I NEED discord for WORK. I am a large content creator that uses it for my work where I earn a monthly income. Without it I cant do it as well. My original username was ************ original email for the original was: ********************** I understand if you dont want to reinstate that discord account again, but at least reinstate the newer account. Its ridiculous that Im not getting human help. Ive tried various ways to contact them. My appeal gets automatically denied. Ive tagged and messaged them via ******* and still nothing. My account just got banned yesterday. I need to work with discord and discord needs to compromise with me and have an actual human being take a look and help me. It also feels unfair that Ive spent money on the discord shop store and nitro and it feels like Ive wasted my money. I am willing and able to submit any receipts of this and proof of any and all information that is required. Just please contact the email I provided here for further information. I just need my account back in restoration.The alt account I used was:Username: thegamescage I would like it if this was the account to be restored. Please and thank you.

  

  Business Response

  Date: 08/13/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23738464
  
  I am rejecting this response because: yet again I was denied with my appeal. This is the case number: 59338933. I want a human being to take a look into my account and restore my account back to its standing so I can use it for work. I was also a discord partner how come that means little to you? My account was hacked, please have some compassion. Theres proof of this and I will be also attaching all files necessary here, even from the person who hacked it by showing you where the account was logged in from and when they raided my server and banned all my moderators. Please investigate and help me more thoroughly than this with a human being. I deserve the help *** bought things from the store/nitro/shop/ I was even affiliated with you and my discord originally was partnered / verified with you guys. Wheres the hospitality? Is there not a way to figure out suspicious logins? Please look further into my case and help reinstate my account rightfully to its standing. Thank you.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/14/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23738464
  
  I am rejecting this response because:
  
  Even if I appeal it, I feel discouraged itll get denied again because I feel like nobody is actually investigating the account. Im going to appeal it so long as a human verifies my claim and appeal and reconsiders my account standing which I need for work as a creator.

  so please reconsider with everything Ive also included. Thank you.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account got disabled because i said i loved cold pressed juice and im a really big fan of it and someone reported and it and thought it was something else this has been a mistake that account was literally importanted my username is k.d.kd and the email address for the discord account is ******************* i had nitro also and i really wanna talk to my friends they're important to me.

  

  Business Response

  Date: 08/13/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.