Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around March or April of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/14/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23741758
  
  I am rejecting this response because:

  I find it unfair to be banned, all my efforts for over 5 years has been wiped (years of nitro wasted, near 480 bucks) just like that. I did not even try to do anything harmful to anyone I just tried to expose someone on the app but I get rewarded with a ban for trying to protect the app, preventing people from being near a bad person who shows bad and gross content in their camera (person was also underage). I would not waste all this just to earn a complete reset of my efforts.

  As I am aware, yes it is bannable but to be fair, I needed proof to reinforce my claim or no one would believe in my accusation and I did not want to be called a liar.

  (I would have prefered to be Very Limited/At Risk and not Suspended as I didn't know i would still be banned for exposing someone, i would have preferred a warning instead of an instant permban.)

  In the video I sent (that i got banned for),I have explained the context, then put a warning that if the user watching this can just click off the video, not wanting to watch the content. The content shown wasn't used for bad, I am just trying to make discord understand that I didn't do this with bad intentions I just tried to expose someone to people so they know what he did and hopefully they don't have to live what i saw.

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/14/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23741758
  
  I am rejecting this response because, I shouldn't be charged as guilty, I can provide more information. I have sent this video in a group chat for spreading information about a user who did disgusting acts in a call on the camera. I wasn't the original creator of the video, we were multiple witnesses in the call and one of the person here recorded what he did and edited into an expose video and told people to spread the word, I went ahead and sent the video attempting to get the person viewed for what he did, but I was unaware the video had the actual content inside (I thought it was blurred or something, I didn't check the video myself until AFTER the suspension, i played like 5 seconds of it then stopped and saw the context i did not check more), I thought it only explained what he did and did not show child safety content, I did not violate child safety on purpose (precisely i did not even know), I have been asked by a friend to spread the word so I went ahead I did it quickly without playing much of the video because I had stuff to do and just did this favor for him. Please hear me that I was unaware that the editor actually included child safety content, I only viewed the vid for a short time then focused on my work. But after a few hours when I got suspended I reviewed the video and this time I watched it fully and I have discovered that there was actually the child safety content with no blur or no anything and I understood now but I didn't even know it was included.. Instead of forwarding it, i downloaded the video then later deleted it from my files after discovering it had that content. I am sorry for posting this, I need to be more careful of what I send nowadays I barely check videos on discord, I get quickly bored or just need to focus more on other things than watching it fully and wasting my time.
  , 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 13th August, my Discord account was suddenly disabled without warning or clear explanation. I have an active Discord Nitro subscription costing ***** per month, with my most recent payment on 21st July. Discord committed to provide access to its platform in accordance with its terms of service, and I have complied with those rules to the best of my knowledge.Since the account was disabled, I have lost access to my messages, servers, and contacts. I submitted support requests to Discord on 13th August, but received only automated or vague responses that did not clarify the reason for the action. My account remains inaccessible, and the issue has not been resolved.I am requesting that Discord either restore my account or provide a clear, specific explanation for its permanent removal.

  

  Business Response

  Date: 08/14/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23741719
  
  My account by the user dovechuuya and the email i use for that account is ********************* I was suspended for no actual reason.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 08/14/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23741719
  
  I am rejecting this response because: I find it very much unfair that my account got suspended because of a server was in. As I've stated, I wasn't aware that the server was doing things against discords tos. I will stop using discords service if my account doesnt get unbanned.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Discord ************** Team,My account ([ **********]) was recently banned for "Ban Evasion." I want to state clearly that I have never intentionally attempted to evade a ban or violate Discords Terms of Service.Shortly before this happened, I changed my modem and received a completely new IP address from my **************** Provider. I suspect that this IP address may have previously been used by someone whose account was banned, which might have caused my account to be mistakenly linked to that violation.I have no connection to any previously banned accounts and have always tried to follow the rules of the platform. Discord is an important part of my daily life where I have communities and friends I value. I kindly request that my account be reviewed thoroughly so that this misunderstanding can be resolved and my account reinstated.I am happy to provide any additional information if necessary to clarify the situation. Thank you for your time and ****************** regards,

  

  Business Response

  Date: 08/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23740520
  
  I am rejecting this response because: My account was flagged as a block evasion without me doing anything. What is my fault if my internet provider gave me an IP address used by someone who has been banned with the same IP address?
  
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 08/14/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23740520
  
  I am rejecting this response because: You're running a company with artificial intelligence without even human intervention. I will exercise my legal rights due to your unfair ban.
  
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23740503
  
  I am rejecting this response because:I didn't do anything like that, and I can't get a response from anyone. I have a job here, and I'm losing it because of the automatic ban. Even my company is communicating through here, please help.
  
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 08/14/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23740503
  
  I am rejecting this response because: You're imposing bans with an automated ban system, regardless of anyone's actions. In accordance with Article 22 of the ************ Protection Regulation, I demand human intervention in this matter, or I will pursue legal action for your unfair platform actions.
  
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account has been falsely disabled for being underage because I said "12 soon 13", which was not referring to my age. If they had read the chat logs, they would have immediately understood that. I sent one appeal which got an automated response. After that, I sent multiple (4-5) other appeals and an age verification, none of which have been answered to, but one was marked as solved.Many users are facing the same issues with the Discord moderation team.P.s: I hereby revoke the consent to publish my complaint on the BBB website

  

  Business Response

  Date: 08/13/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ********************************** in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select "Update My Age Information" as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select Help & Support from the dropdown
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23740301
  
  I am rejecting this response because:
  I have sent multiple other appeals stating that the email address is deleted and no longer exists. I have included my phone number in the appeals which is connected to the account, and have sent a request to change emails. Furthermore, I've sent an age verification using the correct email account. None of these have been responded to and are being ignored. Discord is taking no incentive to help me resolve my issue.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 08/15/2025

   We responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select "Update My Age Information" as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select Help & Support from the dropdown
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/16/2025

  Better Business Bureau:
  
  Despite copy pasting the exact same response after I rejected their initial response, Discord has finally reviewed my appeals (after 13 days) and resolved the issue. I am satisfied with this outcome.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord unjustly suspended my account and refused to provide evidence. This ***** my access to services and violates their stated policies. I have contacted them multiple times without resolution.

  

  Business Response

  Date: 08/13/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/13/2025

  Hello Discord Trust & Safety,
  I am writing to strongly object to the recent penalties on my account for fraud. I have never engaged in any fraudulent activity. This accusation is completely false and has caused me significant inconvenience and frustration.
  Your automated message does not address my case or provide any specific evidence. I demand a manual review by a human staff member and a clear explanation of what exact action you believe violated your rules.
  I take this matter seriously, as such wrongful judgment not only damages my account status but also ***** my trust in your platforms fairness.
  Please respond promptly with specific details, not a generic system reply.
  

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August 9th of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23740124
  
  I am rejecting this response because: My account was intruded upon while I was sleeping. I don't know how it was breached but it was.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 08/20/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23740124
  
  I am rejecting this response because: My account was compromised, and I got punished for it. This simply isn't fair, I want you to reconsider, as the owner of this account I'll take better care of it, I just want my wrongful suspension lifted.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:08/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 13th of August, I was sharing in "Discord" my experiences as working a social media moderator. I wrote in a message that my job included watching pedophilia and *********. After ~12 hours I got a ban from "Discord" for two years for "Child safety violations", although I was talking about child safety, not violating it.

  

  Business Response

  Date: 08/13/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23739896
  
  I am rejecting this response because: business included incorrect ticket number (my ticket is #********), so they might ignore my ticket. Also, they didn't provide me with the information of how quickly they will review my case. My activity in Discord is related to Human Rights activism and I can't communicate with my team right now. Time is very important to me, that's why I would like this problem to be solved as quickly as possible. I've also supported Discord with quite a big amount of money, so I do expect higher quality customer support from them, but they don't even have gmail for communication for matters like this.
  
  Sincerely,
  
  Sorenas Justas Kacerauskas

  

  Business Response

  Date: 08/14/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23739896
  
  I am rejecting this response because: although the business states that they are handling the ticket and reviewing the case, I didn't get any message or sign proving this. And although I didn't get any message, the punishment on my account became even more strict (now it's not 2 years but a permanent ban). It happened without any explanation, although I was offering to provide proof about my former job to make sure they can be sure about me. I think "Discord" team treats their clients unfairly and disrespectfully. 
  
  Sincerely,
  
  Sorenas Justas Kacerauskas

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is disabled even though it says "limited", I can't use "forgot password" because it prompts "your account is disabled". Previous support said I am limited and need to wait for 7/28/2025 but it is 8/13/2025 and I still cannot use "forgot password". I am not sure if I am permanently disabled or still limited, or if it us just bugged overall. First image is me clicking "Forgot password", second image is just my conversation so far with support because I keep being told to use "forgot password" but it does not work and then I am told to create a appeal ticket. I have only been responded with "login to your account to view standings" which I cannot and support refuses to help me at all. I have spent a lot of money on this account and am frustrated I am not being helped. I made a mistake 2 years ago and am being punished for it now even though I have kept a clean account state for the past year. I hope you can help me resolve this.Thank You

  

  Business Response

  Date: 08/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23739876
  
  I am rejecting this response because:

  I am being punished for a mistake I made last year and have since changed as a person and have kept a clean positive standing.  This is also my FIRST and ONLY violation whereas people do worse things more consistently and are somehow reinstated.  I have spent a lot of money on my account and feel I am being treated mercilessly.  My account was spam reported by a bot so it was not like I go around causing trouble.

  
  Sincerely,
  
  **** ***

  

  Business Response

  Date: 08/14/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23739876
  
  I am rejecting this response because:
  

  I as a consumer's problems aren't being taken seriously and I am given a auto generated response twice in a row now

  
  Sincerely,
  
  **** ***