Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been suspended from the Discord platform, which was taken out of context. I'd like my violation to be removed and my account reinstated. I'd like a human and not AI to review this. May you send this message to the business please?Hello Discord ***************** account has been active for 5 years with 4 years of Nitro, and I truly value being part of the community. I want to clarify the situation that led to my ****** user being: astrothescripter My userID being: ****************** I shared a video in a group chat that was meant to expose a user for inappropriate behavior during a call. I did not create the video myself, and I believed it only explained what happened. I did not realize that the editor had included actual graphic/child safety content unblurred. I only skimmed a few seconds of it before sending, and I was not aware of the full content until after the suspension, when I reviewed it fully.I now understand that this was a serious mistake. I did not intend to share harmful or unsafe content, and I deeply regret that I did not check the video carefully before forwarding it. Once I discovered the nature of the video, I deleted it from my files.I sincerely apologize for this incident. I take full responsibility for being careless, and I assure you I will be much more careful about reviewing anything I share on Discord in the future. I respectfully ask that you consider restoring my account, as this was not an intentional violation of Discords rules.Thank you for your time and consideration.

  

  Business Response

  Date: 08/18/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am a long-time Discord user from ********, and I recently discovered that my main account has been deactivated. I rely on Discord daily to communicate with my friends and participate in communities, and Ive supported the platform through Nitro for a long time. Losing access to my account has been very upsetting, and Im hoping for a fair review of the situation.The ban occurred after a group chat where several members, including myself, were pressured to say inappropriate things. One member later mass-reported the chat, and I received three violations from this single situation. I understand that my behavior in that chat was not appropriate, and I sincerely regret it. I have already apologized to Discord *************** and I take full responsibility for my actions. However, the context of the mass-reporting was unfair, and I feel that my account was penalized ************** addition, I had two other accounts that I was already logged into prior to the ban. Those accounts were automatically banned for ban evasion, even though I was not attempting to circumvent the ban. I now understand why Discords system flagged them, but I want to clarify that I never intended to avoid consequences.Discord is very important to me. I use it to stay connected with friends, participate in communities, and enjoy the platform responsibly. I am committed to never engaging in inappropriate conversations again, and I will avoid any groups or people who encourage rule-breaking.All I am asking is for a proper review of my case and a response from Discord *************** My previous support tickets have not received any reply, and I am genuinely hoping for an opportunity to continue using Discord responsibly.Thank you for your time and understanding.Also my 2 other personal accounts were instantly banned on login cause of avoiding ban and their emails are:******************************* ********************** I really love discord and i really want to keep using it.

  

  Business Response

  Date: 08/18/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

  Also Discord, please check my last ticket numbered: #******** which was my last ticket and also if you understand my situation and i get my main account unbanned again, please fix my other 2 alternative accounts with there being:

  My main discord email: *******************************

  my 2 other alt accounts:

  *******************************

  *******************************

  And once again i wanna apologise if i said or did anything against the discord TOS. I really love discord and I want to keep using it, i will be super grateful if you return my 3 accounts again and i promise to never ever break the TOS. 
  

• Initial Complaint

  Date:08/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 11/6/2024 my discord account was unfairly banned for Malicious Conduct but at that time I had no access to the account because it was hacked. I've tried explaining that to a support *** who ignored that fact and every time I contact now I get an AI response this has been an uphill battle for the past 9 months.account username: ***********

  

  Business Response

  Date: 08/18/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is filed because I was unfairly limited from the Discord platform.I have done nothing wrong, and I believe my limitation should be lifted and my account ************* user ID on ********************** is ******************* and username awesumcat

  

  Business Response

  Date: 08/18/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/18/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23759285
  
  I am rejecting this response because:

  I'm pretty sure that I didn't send message(s) that are violating Discord's ToS in general. Perhaps my account was hacked or violated some my personal info that are linked on my account. If i can recive (on e-mail or somewhere else) proof that i send some content that are violating Discord's ToS, (especially what kind of message (Video, Text, emoji or GIF) (in DM, Group Chat or a server) and when it was posted) i can give my comments if it was I or not.

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 08/19/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was stolen a few months ago. I got it back through Discord support. A few months later, my account was deactivated due to the actions the thief took while using my account. When I tried to contact the Trust and Safety team, a bot named ***** closed my ticket with automated messages. When I tried to contact them through other categories, they told me to contact the Trust and Safety team. But ***** just closed my ticket. Ticket ID: #******** User ID: *******************

  

  Business Response

  Date: 08/18/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension occurred in july 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/18/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23759192
  
  I am rejecting this response because: this is still an ai generated response, I want a real human to review my, so-called offense, and give me either justice or a proper reason why.
  
  Sincerely,
  
  ******* L. *******

  

  Business Response

  Date: 08/19/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

• Initial Complaint

  Date:08/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an administrator for a Discord community with over ******* members. My peers and I are frequent targets of coordinated false reports, and I believe this has happened to me again.|My account was recently reinstated after a previous permanent suspension was overturned (through a prior BBB complaint). However, the same day, my account was placed under a "very limited" status for two years due to another false report. The reason given was for "child safety" despite the message in question does not violate Discords Terms of Service or Community Guidelines. I believe the message was taken out of quotes and out of context.I attempted to resolve this through Discord's official support website. Unfortunately, I have only received automated responses generated by AI, and when I followed up, my tickets were closed without any actual human response.I am a paying customer of **********************, having purchased Nitro as well as a few other cosmetics. My account is very valuable to me both financially and socially. I am requesting a manual, human review of the moderation action taken on my account. If a real person would take just a few minutes out of their day to review my situation, I am confident that this restriction will be found unjust and be revoked.Attached is the message that was allegedly breaking Discord's ToS and GC, as well as examples of automated responses from their support site.

  

  Business Response

  Date: 08/19/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your consideration.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned for "child safety" for being baited into sending an innapropiate GIF that is bannable if you send it, I didn't know it was. Discord banned me on the 19th of March, 2025. - 19/3/25 I was in a group chat when this occured. I was with my friends, one of them sent the gif that would get me banned. I don't know how HE didn't get banned and I did.. but I sent it because I thought it was funny and harmless, obviously I thought that you'd not get banned since my friend wasn't, but a few minutes after I sent the **** I was banned.I've sent in many appeals to Discord Support, but they were declined, it's a bit upsetting, since I'm usually met with the same bot message, it's like as if they don't even care.I think that the punishment of my account being banned over a small mistake is harsh. I am still learning. I am also regretful of this little mistake that I was overly punished for but Discord Support doesn't seem to sympathise which is unfair for me.

  

  Business Response

  Date: 08/18/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23759058
  
  I am rejecting this response because: Desired Settlement wasn't met.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 08/19/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account of 7 years was permanently suspended for being in a server that was removed for "violent extremism." I had no knowledge of the server's activities. The only readily accessible channel was for verification, where I sent no more than five messages, requesting that I was verified; I didn't see any activity suggesting this server was promoting harmful activities. The manner in which discord mass-bans people is unfair. This was a random server that I was invited to by a friend, so I thought nothing of joining. My account was in good standing at the time of the suspension; I had a prior violation but as far as I'm aware it had expired, as my account standing had reverted from "at risk" to the usual standing of "all good".I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/19/2025

  On 8/18/25 we responded to the user via ticket #******** with, "If you wish to have your subscription canceled immediately, we need you to confirm the following information". 
  
  The ticket is now pending.

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23758930
  
  I am rejecting this response because: This is not the same complaint, I sent an earlier ticket regarding my account being banned unfairly and they have decided to only respond to a later ticket I sent regarding the subscription I pay for. Ironic that they can respond when their monetisation is at risk but not when someone needs genuine customer support.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 08/21/2025

  On 8/18/25 we responded to the user via ticket #******** with, "If you wish to have your subscription canceled immediately, we need you to confirm the following information". 
  
  The ticket is now pending. 

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23758930
  
  Please re-read my previous messages. You are responded to a ticket regarding a secondary, less-important issue. I would like supoort from a human regarding my account deletion. 
  
  Sincerely,
  
  ******* *******