Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the wrongful suspension of my Discord account and the lack of meaningful support from Discords ************** team. My account was suspended based on a report under child safety, but my comment did not violate any child safety guidelines. The situation arose when two minors joined my server to cause disruption, and in frustration, I made a harsh comment. I fully acknowledge that my words were inappropriate, but they were not related to child safety in any way.Since the suspension, I have submitted multiple tickets to appeal the decision, but I have only received automated responses from Discords ***** bot. My tickets are marked as solved without further follow-up, preventing me from getting a proper explanation or appealing effectively. On the rare occasions I received a human response, I was told that the decision is final without any meaningful investigation or resolution.I manage a server with 1.5k members, where I host regular events and giveaways. This community is important to me, and the suspension has not only locked me out of my account but also disrupted the group Ive built. I have offered to accept restricted access or additional account monitoring as a compromise, but Discord has not acknowledged my attempts to find a resolution in good faith.I am requesting a fair review of my case by a human agent and an opportunity to rejoin the community Ive worked hard to build. At the very least, I deserve a proper, detailed explanation for the actions taken against my ******************************* lack of transparency and poor customer service in handling this matter has been deeply frustrating. I hope that bringing this issue to the BBB will encourage Discord to take action to resolve my complaint.Resolution Sought:I am seeking either reinstatement of my account or a clear explanation of the suspension as how does my comment violate child safety guidelines. support tickets: #******** #******** #********

  

  Business Response

  Date: 10/24/2024

  On 10/24/24 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ankial Ankial

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please email me for any further liasing.The discord user known as keyoh#****, known as f*** of the dog in the screenshots, has constantly engaging in harassing behaviour towards me in the discord for the past 1 year because he is my competitor in reddit NFT trading. A lot of the accusations are actually lies and verbal abuses towards me which he constantly started verbal abusing me first even when i said nothing towards him. Faced with no choice, i created a subreddit to defend myself from his allegations but he got it shut down for "harassment" while he is allowed his illegal activity in discord. I am opening this ticket in the hopes he get banned from discord for his abusive behaviour.

  

  Business Response

  Date: 10/18/2024

  On 10/17/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thank you for writing in.
  
  It looks like you are writing in to submit a report to Discord, but we're unable to handle reports via this channel. The best way to report abusive behavior is through the Discord App. This ensures that we have the verifiable information necessary to investigate, and speeds up how quickly an available agent can process your report.
  Please note we're unable to use screenshots, bot logs, off-platform information, or attachments to verify content.
  
  When you encounter abusive behavior, submit a report via the Discord App:
  1. Select the Message you wish to report. On mobile, hold down on the Message, and on desktop, right-click.
  2. Select Report Message
  3. Select the type of abuse youre seeing.
  
  You can learn more about reporting to Discord (including how to report user profiles) here. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our Safety Center.
  
  This ticket will now be closed. Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  Discord,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22438303
  

  
  I am rejecting this response because: i have already reported this msg via the discord app, however no action was ever taken. This is only but the tip of the iceberg done. The particular server has people constantly spewed personal attacks and hate msgs. There was also another user who even mentioned to me he hope nobody remembers me when i passed on. This was on top of his numerous actions before the admins of the channel finally banned him! Once again please refer to my earlier attachments on top of this attachment that i am now adding, surely MONTHS of not doing anything warrant serious action?

   

  Even if i could ignore all these messages by not participating in the server, they are my competitors in the *** business and their lies and allegations against me can cause severe harm to my business, even if i am just a small time trader and no individual would like seeing hates msgs, lies and harassment directed against them.
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 10/22/2024

  On 10/17/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thank you for writing in.
  
  It looks like you are writing in to submit a report to Discord, but we're unable to handle reports via this channel. The best way to report abusive behavior is through the Discord App. This ensures that we have the verifiable information necessary to investigate, and speeds up how quickly an available agent can process your report.
  Please note we're unable to use screenshots, bot logs, off-platform information, or attachments to verify content.
  
  When you encounter abusive behavior, submit a report via the Discord App:
  1. Select the Message you wish to report. On mobile, hold down on the Message, and on desktop, right-click.
  2. Select Report Message
  3. Select the type of abuse youre seeing.
  
  You can learn more about reporting to Discord (including how to report user profiles) here. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our Safety Center.
  
  This ticket will now be closed. Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  Discord,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22438303
  
  I am rejecting this response because:

  This reply is clearly not made in good faith as discord (the business) is just quoting it's previous message. The response also made no sense as i have already mentioned in my previous reply that i have reported the issues via the business app, but nothing has come out of it. To show my sincerity in resolving this issues, i am reporting those messages once again if the business somehow missed it through the app, but unfortunately, i am only able to report a fraction of the numerous harassment and hate msgs before my report stopped going through with no acknowledgement. Also, i highlighted numerous violations that have been occurring for months and it will be easier for the business to take notice of my reports here due to the volume of the harassment/hate messages towards vulnerable people.
  

   

  Even in my screenshot titled thebobsbanned.jpg, the discord channel administrator have highlighted the numerous offenses a user have commited before banning the user, which also include hate messages towards vulnerable groups of people. This is on top of the hate message towards a vulnerable group of people that i have uploaded that occurs recently (barely less then a week ago). Please do something instead of allowing the channel to continue spewing hate messages towards vulnerable groups of people and unwarranted harassment that have been occurring for months.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been falsely banned on the program. The email said that I was banned for owning the discord server yay this is a discord server that one of my friends made a long time ago. The server currently only has me and has been abandoned. My username is Eabusham2 and the ban reason was having that server afor malicious conduct this is not true and when I go to appeal it on discord, even after saying I dont want a bot response, I keep getting a robot saying that discord checked and the ban was placed correctly and the account is temporarily limited. This is not good because my account is permanently suspended and it appears I am not being helped out properly. The other offense I dont know how I got but it was for fraud in a server I was in. I dont recall that happening. All I want is access to my account or at least a better reason of the ban as I have no idea. It could be just a big cunfosuin about the server I am unsure though. I really want this account back as its from 2019 and a lot of people I know reside on it.

  

  Business Response

  Date: 10/18/2024

  We are currently experiencing a higher than usual ticket volume. As of 10/18/2024 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22429673
  
  I am rejecting this response because: I didnt get a real response that makes sense, if someone really reviewed it my account would be reinstated 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 10/22/2024

  On 10/22/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22429673
  
  I am rejecting this response because: I am very cunfused how this ban is correct, the ban happened for an empty and abandoned server with NO activity. If anything happens on that server that resulted in a correct ban, that indicates that I have been hacked, I think that is what happened, I kindly request a review of account logins and a proper review of what happened, and potentially a real reason, because I have not put any malware or scam or phishing on that server, if it exists it could be a hacker hosting the malware there
  
  Sincerely,
  **** ********

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Tor **** *******, and I am writing to formally file a complaint regarding the wrongful banning of my son's Discord account associated with the email address [email protected] made a legitimate payment for a service using ******, but due to a discrepancy between the name on my ****** account and the ********************** account, the payment was flagged as fraudulent, and an attempt to chargeback was initiated. Upon realizing this, I immediately took steps to stop the chargeback process to ensure Discord received the payment.However, despite my efforts to rectify the situation and after sending all the necessary information to prove my identity and the validity of my payment, the account was banned. I have now repeatedly submitted the requested proof to Discord, only to be asked for the same information over and over again. This is causing an unnecessary delay in resolving the issue, and I am deeply frustrated by the lack of ************* it stands:- The account remains banned.- I have paid for a service that I have not received.- I have complied with all requests for proof, yet my case remains unresolved.I respectfully request that my account be reinstated immediately, and I be granted access to the service I have paid for. This situation has been ongoing for far too long(9days today), and I am seeking a prompt resolution. If no action is taken,Thank you for your attention to this matter.

  

  Business Response

  Date: 10/14/2024

  As of 10/14/2024 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22419041
  
  
  
  I am rejecting this response because:

  Finally i got some kind of answer here, but there is still unresolved issue with my sons account (user: stinnvar, email: [email protected]) which remains banned. I have submitted multiple tickets (49380480, 49269835) and provided proof of payment for the service, yet the problem persists. Despite sending all required images and documentation, the responses I’ve received continue to request the same information I've already submitted multiple times.
  I have lost one week of a service that I paid for and was supposed to last for four weeks, which is unacceptable. I need this issue to be escalated and addressed immediately, as I am receiving only automated responses, and it seems my case is not being handled properly.

  See attachment in this case, it shows proof of payment. Please fix this error
  
  
  
  Sincerely,
  
  
  
  Tor Inge Innvaer

  

  Business Response

  Date: 10/18/2024

  As of 10/18/2024 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22419041, and find that this resolution is satisfactory to me.

  request 49269835 has been answered and they have unbanned and fixed the account
  
  
  
  Sincerely,
  
  
  
  Tor Inge Innvaer

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is from monek9200 i got a reply from discord saying that they don't take screenshots of anything and i sent them my birth certificate and a physical from my doctor. they said no so i sent them a picture with me holding my id card it has been a week and they have still not got to me and i have seen peoples account not get reinstated with tickets still in place and i don't want that to happen to my account i have lots of friends that help me through my anxiety please unban my account i have done everything. and recently checking they where all DELETED

  

  Business Response

  Date: 10/18/2024

  On 10/17/2024 we responded to the user via ticket #******** with, 
  
  "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 11th - 08:32 AM The Issue Started at 08:12 AM when I was locked out of my account for simply saying the word "Jello" in a Direct Message. I contacted support about this, they simply told me to make a new account instead of trying to resolve the issue. After telling them that the ************* cannot be Contacted and is Defunct/Dead, they ghosted me. So, I tried another ticket, I did get angry when they didn't do anything or even reply, then marking the ticket as resolved, as of writing this I have gotten zero input from discord support.I am willing to resolve this issue peacefully and will be willing to provide some evidence of my ownership of the account (although not much due to not being able to access much information after the false suspension)

  

  Business Response

  Date: 10/11/2024

  On 10/10/2024 we responded to the user via ticket #******** with, "If you're attempting to access the account associated with your Discord account credentials, you will need access to your email address in order to complete the required verification. With that in mind, I'd recommend you reach out to your email provider and attempt to regain access to your address,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22408920
  
  I am rejecting this response because:
  
  I've explained that the email service is defunct and is no longer available to contact. The website for the email has been replaced a while ago. Meaning getting in contact with the email service isn't even possible.
  
  Sincerely,
  
  Mae June

  

  Business Response

  Date: 10/18/2024

  On 10/10/2024 we responded to the user via ticket #******** with, "If you're attempting to access the account associated with your Discord account credentials, you will need access to your email address in order to complete the required verification. With that in mind, I'd recommend you reach out to your email provider and attempt to regain access to your address,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22408920
  
  I am rejecting this response because:
  
  Repeating the same thing they said before not even reading the complaint, or trying to help.
  
  Sincerely,
  
  Mae June

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account ************************ / Trinityzx) was hacked on 9 October 2024 and I have file a support ticket with discord to recover my account. However, I was told that they are unable to provide any support for the request and suggested that I create a new account. I have to get back my discord account since it contains personal details and previous chats and I have seen online that others who have been hacked could recover their accounts with the assistance of discord support team.

  

  Business Response

  Date: 10/11/2024

  On 10/10/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thanks for reaching out sorry to hear that you're having trouble signing in to your Discord account.
  
  We have a few troubleshooting tips that you can try and see if they help:
  
  Try using a QR Code to Login: If youre still signed into a mobile device, such as a smartphone or tablet, try logging in to a desktop with a QR code, which will instantly log you in and bypass any additional requirements. From there, you can reset your password and, if needed, remove 2-Factor Authentication so you can re-enable it. If youve never tried logging in with a QR code before, you can see how it works here.
  
  Reset Your Password: By changing your password, your account will be automatically signed out of any other devices, requiring those devices to sign in with your new password before accessing your account again. You can learn how to reset your password on our Support Center.
  
  Unfortunately, if none of these suggestions work, youll have to make a new Discord account.
  
  For the future, consider keeping the following resources on hand should you decide to make a new Discord account.
  Four Steps to a Super Safe Account
  Scams and What to Look Out For
  How 2-Factor Authentication Keeps Your Discord Account Safe
  
  Please note our team is unable to provide additional information or support for this request. If you need assistance on other matters, you can explore our *********** here.
  
  Sincerely,
  Discord. "
  
  The ticket is now solved.
  

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22406906
  
  I am rejecting this response because: it doesnt address the issue / provide an alternative solution to recover my account as I no longer have access to the account to use the suggested methods of QR code or resetting my password. It would be helpful if the support team could reverse the change of email address. Thank you.
  
  Sincerely,
  
  **** **** Aik

  

  Business Response

  Date: 10/18/2024

  On 10/10/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thanks for reaching out sorry to hear that you're having trouble signing in to your Discord account.
  
  We have a few troubleshooting tips that you can try and see if they help:
  
  Try using a QR Code to Login: If youre still signed into a mobile device, such as a smartphone or tablet, try logging in to a desktop with a QR code, which will instantly log you in and bypass any additional requirements. From there, you can reset your password and, if needed, remove 2-Factor Authentication so you can re-enable it. If youve never tried logging in with a QR code before, you can see how it works here.
  
  Reset Your Password: By changing your password, your account will be automatically signed out of any other devices, requiring those devices to sign in with your new password before accessing your account again. You can learn how to reset your password on our Support Center.
  
  Unfortunately, if none of these suggestions work, youll have to make a new Discord account.
  
  For the future, consider keeping the following resources on hand should you decide to make a new Discord account.
  Four Steps to a Super Safe Account
  Scams and What to Look Out For
  How 2-Factor Authentication Keeps Your Discord Account Safe
  
  Please note our team is unable to provide additional information or support for this request. If you need assistance on other matters, you can explore our *********** here.
  
  Sincerely,
  Discord. "
  
  The ticket is now solved.
  

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a response regarding my account. I did complete the request action of filling out the form. I am unable to login to my account due to the fact that it is still controlled by an unauthorized person (hacker).My original account (anthonyfps.) SHOULD be controlled by my original email address: **************************** Please advise and assist as soon as possible. Thank you.

  

  Business Response

  Date: 10/10/2024

  On 09/09/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord Staff will not directly message users on the Discord app for support-related inquiries. If another user requests personal information, asks for any payment, or asks you to change your login credentials, please refrain from doing so and do not engage further.
  
  To report the account properly, you can do this through the app by:
  Select the message you wish to report. On mobile, hold down on the message, and on desktop, "right-click".
  Select "Report Message"
  Select the type of abuse youre seeing
  
  You can learn more about how to report here: *************************
  
  If your account has been hacked and you no longer have access, please make a new ticket at ***************************. If you have already submitted a ticket through the "Hacked Account" option, you do not need to create multiple tickets.
  
  Lastly, for clarity on if your account has been actioned by us, you can check on your account standing from within our app. You can do this by going to User Settings > Privacy & Safety > Standing.
  
  Sincerely,
  Discord,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 10/12/2024

   
  Complaint: 22401951
  
  I am rejecting this response because: I have filled out and submitted this form repeatedly with no response or update from Discord.

  It is very time-sensitive that I recover my account. Please assist by responding to me immediately via email at *******************************************************.
  
  Sincerely,
  
  ****** San *******

  

  Business Response

  Date: 10/18/2024

  On 09/09/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord Staff will not directly message users on the Discord app for support-related inquiries. If another user requests personal information, asks for any payment, or asks you to change your login credentials, please refrain from doing so and do not engage further.
  
  To report the account properly, you can do this through the app by:
  Select the message you wish to report. On mobile, hold down on the message, and on desktop, "right-click".
  Select "Report Message"
  Select the type of abuse youre seeing
  
  You can learn more about how to report here: *************************
  
  If your account has been hacked and you no longer have access, please make a new ticket at ***************************. If you have already submitted a ticket through the "Hacked Account" option, you do not need to create multiple tickets.
  
  Lastly, for clarity on if your account has been actioned by us, you can check on your account standing from within our app. You can do this by going to User Settings > Privacy & Safety > Standing.
  
  Sincerely,
  Discord,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22401951
  
  I am rejecting this response because: My issue is still not resolved. I continue to receive automated messages from Discord (bots) which say that this matter has been resolved. It has NOT been resolved. I am requesting to be contacted by a LIVE person to assist in this matter. Thank you.
  
  Sincerely,
  
  ****** San *******

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/23/2024, I submitted two tickets (#******** and #********) to remedy a suspension due to age limits. I submitted them 5 hours apart, with the second out of concern that I did not submit it since I did not get an email confirmation (Discord should fix this).On 09/28/2024, around 0934 EDT, the original ticket #******** was marked closed with no comments. 3 minutes later, the subsequent ticket had activity (per the "Last activity" field in Discord's ticket system.) but did not have any comments from Discords end.The ticket #******** then saw more activity on 09/29/2024 at 2352 EDT, but again with no comments.I have not received an update on these tickets at all since they've been opened. I inquired on 10/01/2024 at 1304 EDT, noting that my previous ticket was closed and if there were any updates. There has been no activity, nor has there been a response to this ticket.I understand that this particular team at Discord **************** receives tens of thousands of tickets every day. However, I do not feel that this ticket has been handled appropriately.Someone went the length of updating both tickets, but not responding to me and leaving the ticket open. I'd at least like to know if there's something that we're waiting on.

  

  Business Response

  Date: 10/10/2024

  We are currently experiencing a higher than usual ticket volume. As of 10/10/2024 ticket #48975771 is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 10/10/2024

   
  
  Complaint: 22401000
  
  
  
  I am rejecting this response because:

  I am not asking to establish a new line of communication. I am asking for an update via the appropriate communication method that Discord has established (their ticketing system).

  Discord has not ingested my desired outcomes. The outcomes clearly state a desire for a ticket update - NOT a response directly on BBB.

  

  Business Response

  Date: 10/11/2024

  We are currently experiencing a higher than usual ticket volume. As of 10/11/2024 ticket #48975771 is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22401000
  
  
  
  I am rejecting this response because:
  
  
  

  This is the same response I received before.

  This does not address my requests made in the original complaint as mentioned in previous rejection.

• Initial Complaint

  Date:10/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Discord has not actualy read through any of my appeals by a real person and has just been sending the repetative botted message. I have already sent a apeal with proof of my face, Legal Goverment identification, and my username written on a peice of paper and it seems to just get ignored as if it was never viewed by a real person. i have NEVER stated that i was under 13 and i really do not know why i was flagged as under 13. A user (darkexilityxy) told me afterwards "i reported your account as a joke, i didint know it was going to happen", altho its not his fault because some real person that sees the report shouldint even ban someone who even PUTS thier age in thier profile. i please ask to look through the appeal by a real person. I use discord to have communiccation through my community as a creator and being permenantly suspended locks me out of my own server for communication on request, collaborations, and etc. im only sending through BBB because i know discord support tickets never get read through by real people. -****** (User: catsrw)

  

  Business Response

  Date: 10/10/2024

  As of 10/10/2024 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.