Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting discord for an appeal its been about almost 2 months now without an reply, i've tried about 15 times to contact them (not spamming them) and all ive gotten is a ***** bot response. I have been falsely accused of child safety and ive gotten no one real to help me i almost lost hope but im here to ask please help me get someone real to review this false child safety ban they leave their AI to their problems and its taking away from their business in my opinion. Thanks and very much appreciated if you can get someone! I've included my email aswell hope that helps

  Customer Answer

  Date: 09/02/2025

  I gave a screenshot if that helps any 

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing a complaint against Discord regarding the unjust suspension of my account. My account named: thetriplecook. My account was disabled for alleged violation of child safety rules, however I have never engaged in any behavior related to minors, nor have I mentioned, contacted, or interacted with children on the platform. I am seek manual human review, and a reinstatement of my account should the violation be false. I to my understanding, I have no knowledge of the alleged server that caused my account to be suspended and I have not interacted with that server at all. If this matter isn't resolved peacefully and in timely manner, I shall proceed with arbitration as listed in your own Terms of Service. I expect the Trust and Safety team to respond in a non-automated message.

  

  Business Response

  Date: 09/02/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord had disabled my account without notice or warning going against their own method of operation on August 27 around 6:15pm I say around as that's the earliest email I have. I've been a Discord Nitro subscriber for years now paying roughly $371.54 I say roughly as these are all the transactions I can confirm through my bank/paypal.I've been falsely accused of breaking their Child Safety guidelines and I've confirmed after analyzing and studying said guideline that I haven't broken anything, Which leads me to this complaint. I had submitted multiple tickets to discord since initially I wasn't even given a reason and I was unable to gain access to my account to view its standing. It's been days since this issue has occurred and its been filled with their automated system almost instantly denying my ticket, marking it solved and not passing it forward to a human reviewer.The way Discord has handled this brings up questions of its integrity and trust in the people as it seems I'm not the only one who's had a similar issue, there are many online that have lost access or were punished less heavy handedly for the same reason, Their heavy reliance on a generic ai system leads an incredible amount grey area for errors like these or actual threats to the guidelines alike. Effectively running out of options at this point.The ticket number is : ******** (I'll be adding screenshots of the ticket aswell to make it easier to view)and My Discord tag is: comfy_pillow

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23825878
  
  I am rejecting this response because: There was no effort to examine my case and my complaints, the only "response" I was given was a generic account with a profile image of an individual repeating what the ai bot was spamming in slightly different terms. It's clear that if they had bothered to read even half of the tickets they'd see what my issue with the matter was and wouldn't be using vague "guidelines or terms of service" as descriptions to what I was reported for. I can't possibly accept something as lackluster and low effort as this. I've attached screenshots of their "response" in both those tickets I explain what was wrong and in the most recent one in explicit detail as well.
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 09/03/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23825878
  
  I am rejecting this response because: There has been no changes to their "review" process and they've simply copy pasted the bot message again repeating how disingenuous they are with their support system. If only one person would actually read through one of the recent tickets like 59947129 for example they'd have everything they'd need to prove that there was no valid violation. I refuse to have a ***** **** such as this be staining my online identity when I know I am innocent and I have simply been arguing with a brick wall.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been falsely banned off of Discord due to saying four letters while talking to a friend the letters were "cp" reffering to a game and Discord took that as a Child Safety ban i was banned off of the platform on the 19th of may 2025 the entire message was "give us cp channel" when someone asked if we should have a CyberPunk channel (the game)i strongly believe i have done nothing wrong for this false ban and be unsuspended and my account reinstated i have made alot of tickets and not had a reply from a real person these were all automated responses and not legitimate

  

  Business Response

  Date: 09/02/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was permanently banned without justification. I believe this action was taken in error. I submitted a support ticket #******** on August 16th, but I have not received any meaningful human response. On a previous ticket, I only received a single AI-generated reply, which did not resolve the issue.I contacted Discord Support through their official site and provided all requested information. Despite two tickets, I have not received a review or explanation of why my account was banned.This account is important to me because I use it to stay connected with communities and friends. Losing access without explanation or review has caused me significant inconvenience.I respectfully request that Discord review my support ticket #******** and provide a clear explanation for the ban, or reinstate my account if no valid violation is found.

  

  Business Response

  Date: 09/03/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Discord. Not long ago I was banned on your app for child safety. I was talking with a few people when I said something as a joke ONCE. I had no violations on my account at the time. I realized what I did was wrong, but got immediately banned from the app. As a minor, I don't understand why I'd seriously attack another minor on the app, as my only intention is to talk with my friends. My account being banned means I lose access to all my peers, and close friends. If you could please, Discord, look further into my case and unban me, I would deeply appreciate it as your app is one of my only forms of communication.

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23825156
  
  In the provided screenshot, it shows that the image that got me banned wasnt from me. I was pointing out something someone else named **** sent that was against TOS, yet I got the consequences for their behavior.
  
  Sincerely,
  
  Saturna Juno

  

  Business Response

  Date: 09/03/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Saturna Juno

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord ************** Team,Im here because I got a violation again (the 4th in total). Currently Im at Very Limited.I just got unbanned one week ago and at Friday I received a violation because of Child Safety again. There was no message attached to it but it was about a message 400 days ago and it looks like Im still being targeted by my old friend, whos continuously reading old messages from his server Im no longer in.I dont want to risk another ban so I kindly ask for someone to take a look at my case once again. My tickets havent been answered and I waited for 3 days.Please remove the violation, take appropriate actions towards that user and lend me protection for future reports from ******** regards,

  

  Business Response

  Date: 09/03/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23825021
  
  Hi,

  thanks for the response but I wanted to clarify that the correct ticket ID is #********, not the one you mentioned in your reply. 

  I hope this time everything can work out so I can safely use Discord without getting violations every week from old friends.

  Sincerely

  

  Business Response

  Date: 09/04/2025

   We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23825021
  
  Hi,

  Ive been waiting for 7 days regarding my case and I havent received an answer for my review nor my tickets.

  This case is a serious matter, so I kindly ask for an response as soon as possible. 

  Thanks

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I have been wrongfully suspended from the Discord platform. I firmly maintain that I have not violated any of Discords Terms of Service or Community Guidelines, and therefore believe my suspension should be lifted immediately and my account fully reinstated.This suspension occurred around June 2025 . Since then, I have made multiple attempts to appeal through Discord Support with valid evidence consisting of screenshots and screen recordings proving my case. However, I have only received automated template responses, with no indication that my case has been properly reviewed by a human representative.I have clear evidence supporting my innocence, yet this evidence has not been considered due to the lack of genuine human review of my appeals. This raises serious concerns regarding the fairness and integrity of the suspension process.I have also sent an email to Discord Dispute team listing out my entire case with all the evidence as of 8 days ago from now sending this complaint and have not received a reply or review by a human.Discord user: opdingy

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23825000
  
  Hi, thank you for reviewing my case and lifting the ban but the issue here is that right after you lifted the suspension on my account, the account was hit with 2 violations for harassment and bullying and hateful conduct before I could even log into the account. I received the email of my account being hit with its violation at 5:01PM and then after that ,receiving the email of my account being lifted of its prior violation at 5:01PM which I found odd as no one was in the account. My accounts standing is now limited. I have attached the emails of the violations put on my account and the email of my suspension being lifted. It would be great if discord staff could remove these accidental violations. Thanks
  
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 09/04/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23825000
  
  Can I have a human review this please. My account was given 2 false violations just after I recovered my account before I even logged in. If a human can review this case and remove the false violations it would be great.
  
  Also to add after my account opdingy had its false suspension removed my alt account rrsarx which was made years ago before my opdingy account was falsely suspended is still suspended for ban evasion despite my main accounnt being removed of its false suspension. It would be great if a human discord staff could review this situation and make things right.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything that justifies a permanent suspension and I believe my suspension should be lifted or shortened and my account reinstated. I supported the company monetary since 2018.This suspension had occurred in around August 22 of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action marking my ticket as solved without any explanation.

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23824879
  
  I am rejecting this response because:
  

  This violation does not justify a permanent suspension. The alleged video does not contain any ****** involving an underage person and was deleted within seconds after I posted it in a group chat consisting only of adults I personally know. Therefore, I respectfully request a temporary ban instead of a permanent termination of my account.
  

  Sincerely,
  
  *** ****

  

  Business Response

  Date: 09/03/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23824879
  
  I am rejecting this response because:
  

  The alleged video ******************************************************** (the same content as the alleged post on X) contains no ******. It was already shared on a public Discord server. I do not have proof of this since I have no access to my account. I have no proof of this since then, but it is clearly presented as a joke, ending with a police raid scene (after 0:15). I understand if it was flagged by an automatic detector or something similar. However, since it was only sent in a private group chat and was meant purely as a joke, I dont believe there is sufficient reason for a permanent ban on my account. I see a change to a temporary suspension as a fair punishment.

  I apologize for sending this video, which I deleted even before my account was banned.
  
  

  Sincerely,
  
  *** ****

• Initial Complaint

  Date:09/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my account was banned for a ******** meme. This is just unfair since its not anything bad and i also lost contact with my friends.

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23824729
  
  I am rejecting this response because:
  I dont agree with the action taken by Discord
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23824729
  
  I am rejecting this response because:
  I believe my punishment is too harsh plus i need my account back because i have a big project to finish.
  Sincerely,
  
  ****** ******