Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was suspended by Discord off of their platform for child safety , with as evidence a message i sent that has nothing to do with children or so.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June of 2025 ( i also got a yearly nitro the same month , like a day before i got banned..)I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/28/2025

  On 7/28/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23657678
  
  I am rejecting this response because 
  I keep receiving the same response when i submit tickets myself , it is an automated response , and i never get any human to actually review my ticket, exactly like what happened right now. I need an actual person to review my ban and to answer my questions, not a bot that keeps sending the same responses every single time.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/31/2025

  On 7/28/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23657678
  
  I am rejecting this response because i did not violate the **** my message had nothing to do with children for it to be against their child safety rule. I have my account for 4 years, the ownership of a whole server with 8k members that needs to get managed by me, as well as 15 months of nitro credit. ( Note: My previous violations had no evidence ).

  All that to say that i did not break the rules and that im a minor myself. so i cant be breaking child safety.

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to appeal a ban placed on my account on July 13th, 2025, under the reason of Child Safety, which I strongly believe was a mistake. I have never engaged in conversations involving minors on adult topics, nor have I put anyone at risk.On March 1st in the afternoon, during a discussion in a server where I am an administrator, a user made a deeply offensive accusation, suggesting that the entire server staff were pedophiles. As a survivor of abuse, I found the accusation disgusting and hurtful. Unfortunately, I reacted emotionally and defensively, which led me to make sarcastic and exaggerated comments that included references to pedophilia an obvious mistake on my part. The accuser took advantage of this and took only the compromising parts out of the original context to fraudulently report my ********** ********************** username is newluigifanboy, user ID: ******************, and the email associated with the account is ******************* I have previously done multiple appeals. The last one being #********, which did not recieve a human responde but was marked as solved. I respectfully request a thorough manual review of my case.

  

  Business Response

  Date: 07/26/2025

  On 7/26/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23655918
  
  I am rejecting this response because:
  In the original ticket, I offered an explanation as to why I considered that it was a mistake. As I said, I have not been involved in something as dangerous as Child Safety and the reports have no proof of it. The server and the conversation still exist, so if needed, I could provide the entire conversation to amplify my posture.
  I will be leaving the infractions I received. In case the staff believes that I still have broken Discord's Guidelines, I will be only asking just to get a Temporal Suspension or to just leave one infraction on my account, as some of them are repeated.
  
  Sincerely,
  
  ****** Yepiz 

  

  Business Response

  Date: 07/29/2025

  On 7/26/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23655918
  
  I am rejecting this response because:

  
  After reading the Terms of Service a second time, I stand firm in the fact that I have not violated any policies.
  It should also be noted that this account is not just for recreational use. I am part of a software development team, and the lack communication has been severely impacting me. Creating alternative accounts is also not possible, as this violates the Terms of Service.
  If this is not sufficient, I request an explanation as to why and under what criteria, on August 26, 2025, I was determined to have violated the Terms of Service and Community Guidelines.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord / BBB,I am submitting a formal follow-up complaint regarding my Discord account, issaesthetic, which was permanently banned on May 14, 2025 due to an alleged violation of Discords Child Safety Guidelines.I take this matter seriously and would like to clarify that:I did not engage in any inappropriate conversations or share illegal content.The content that triggered the ban was a photo of a verified adult performer, shared in a private server where I was the only member.The image was deleted immediately upon realizing it might be misinterpreted.I received only one email about a violation, and was never informed of a second.I have been a user of ********************** for over 4 years with no prior issues, and this sudden permanent banwithout a second notice or clear evidencehas been extremely distressing.I submitted an appeal through Discords ************** portal (Ticket ID: [Insert Ticket ID]), but it was denied without a proper explanation or proof of misconduct.?? What I Am Requesting:1. A manual review of my account by a human moderator.2. Clear evidence or explanation of the alleged second violation.3. Reinstatement of my account if no actual violation is found.Account Username: issaestheticUser ID: 959275709308760185Email Linked to Account: ************************************** of Ban: May 14, 2025I respectfully ask that this complaint not be treated as a duplicate, as it includes updated context and evidence not previously reviewed. I trust Discord to uphold principles of fairness and transparency, and I appreciate BBB's help in forwarding this appeal.Sincerely,*** J

  Customer Answer

  Date: 07/26/2025

  Hello ******,

  
  

  Thank you for your response.

  
  

  My full name is: *** ***

  
  

  Also, for context, my original Discord support ticket ID is: [#********]

  
  

  Please proceed with the complaint. Let me know if any further info is needed.

  
  

  Kind regards,

  *** jay 

  

  Business Response

  Date: 07/29/2025

  On 7/29/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23654337
  
  I am rejecting this response because: 

  Id like to clarify once again that I have not taken part in any sexual activity, conversation, or interaction with anyone that violates Discords community guidelines especially in relation to minors.

  
  

  The image that triggered the ban was shared in a private server with no other members and featured a verified adult performer, as explained in detail in my original support ticket. It was deleted immediately after I realized it might be misunderstood.

  
  

  What feels incredibly unfair is that I received two violations back-to-back without any explanation or evidence. I only received one email, and my account was suddenly disabled with no clear warning or breakdown of the alleged actions.

  
  

  The full situation and timeline were already explained in my original ticket:

  
  

  Ticket ID: #********

  
  

  However, instead of reviewing that properly, Discord ignored that ticket and responded to a different one completely overlooking the details I had carefully submitted.

  
  

  This message is simply a follow-up, and I respectfully ask that it be read and reviewed manually by a human moderator. Ive been a responsible user for years, and all I want is transparency and a fair evaluation.

  
  Sincerely,
  
  *** ***

  

  Business Response

  Date: 07/31/2025

  On 7/29/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23654337
  
  I am rejecting this response because: 

  
  

  > Subject: Please Ive explained everything, I just want a fair chance

  
  

  Hello,

  
  

  Im really sorry to message again, but I didnt receive any real explanation from your last response just the same message Ive seen before.

  
  

  Ive already explained everything in my ticket in full. Ive never involved anyone in anything harmful. Ive never meant to hurt anyone. If what I did was wrong, I sincerely apologise it was never with bad intentions. Ive learned from my mistake.

  
  

  But please a permanent suspension feels so harsh. Ive been on Discord for years. I never had any serious problems. My account was everything to me my home, my friends, my memories.

  
  

  Please, Discord Im begging for one manual review. Just one real person to look at my case. Ive already lost 3 months of access. Im willing to accept a punishment, Im willing to wait longer but please dont leave me banned forever.

  
  

  Just give me a chance to prove Ive grown. Please.

  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently request your assistance regarding a serious incident involving my Discord ********* server 77??????? (Server ID: *******************, which had over ******* members, was transferred to another individual without my consent or proper verification. I was the rightful owner, and I have clear evidence to prove this.Someone impersonated me and submitted a fraudulent request to Discord, resulting in the loss of my server. I was never contacted for verification or notified about the ownership transfer. This has caused me significant distress and loss, as I have managed and built this community for years.I have already tried to contact support and filed complaints with various authorities, but I have only received automated replies. I am desperately seeking help from a real Discord staff member to investigate my case and help me recover my server.Please let me know what information or evidence you need. I am ready to provide anything necessary to prove my ownership.Thank you for your attention and understanding.

  

  Business Response

  Date: 07/26/2025

  On 7/5/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/26/2025

  
  Complaint: 23653435
  
  I am rejecting this response because:
  
  Sincerely,
  
  Phatsarakorn Supprasert

  Dear BBB and Discord,
  
  
  Thank you for your response, but unfortunately it does not address the core issue of my complaint.
  
  
  I am not contacting you about account access or 2FA issues. My complaint is about the wrongful transfer of ownership of my Discord server (with over ******* members) without my consent, and without proper verification by Discord. Someone impersonated me, claimed to be me, and Discord transferred ownership of my server to them. I was never notified or given a chance to prove my identity.
  
  
  I have provided extensive evidence to prove I am the original owner, including my User ID, screenshots, server ID, and more. Yet I only receive generic responses.
  
  
  This case deserves an investigation by a real staff member, not a bot. I respectfully ask that you forward this to the appropriate legal or trust & safety team at Discord who can review my specific case.
  
  
  Thank you for your understanding and for taking this matter seriously.
  
  

  

  Business Response

  Date: 07/29/2025

  On 7/5/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now closed.

  Customer Answer

  Date: 07/31/2025

  
  Complaint: 23653435
  
  I am rejecting this response because:
  
  Sincerely,
  
  Phatsarakorn Supprasert

  To Discord Legal Team,
  
  
  This is my final warning and notification to Discord Inc.
  
  
  Despite numerous attempts to resolve this issue through support tickets, appeals, and formal notices, my case has been ignored or met only with automated responses. My Discord server with over ******* members was taken from me without my consent or due process, and my account was permanently disabled without justification.
  
  
  If Discord does not provide a clear and satisfactory resolution to restore my server ownership and account within 7 days, I will proceed with legal action without further notice. This includes filing complaints with arbitration services, regulatory agencies, and taking further steps as allowed by law.
  
  
  This is your final opportunity to resolve this matter amicably. Please treat this notice with the utmost seriousness.
  
  

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was falsely suspended due to a false flag involving a child safety violation. I believe this decision was made in error, possibly due to an automated system misinterpreting a public introduction message. The flagged message did not contain any inappropriate content, and I submitted a Trust and Safety appeal with screenshots proving context and showing my ownership of the account. Its been over 8 days and I have not received any human response from Discords support team despite submitting detailed explanations and attempts to reach out through the ticket support system.I'd like a review under a human for my account to prove my false ban as I believe I had not violated any terms in regards to child safety. Thank you for taking your time, Saad

  

  Business Response

  Date: 07/26/2025

  On 7/16/25 we responded to the user via ticket #******** with, "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23652516
  
  I am rejecting this response because:
  
  I am rejecting this response because this does not address the actual issue. The email address I used in the original appeal is no longer accessible to me. HOWEVER, the PHONE NUMBER linked to the suspended account is still under my control, and I can verify ownership through that. The ban was issued in error and flagged under child safety concerns, but the message in question contained no inappropriate content. I have already submitted screenshots and context to show this.
  
  Discord has failed to provide a human review of the evidence, instead relying on automated responses. I am requesting that a human representative manually review my case and verify the linked phone number as proof of ownership. I believe my account was wrongfully terminated, and I have not violated Discords Terms regarding child safety. Please escalate this to the appropriate team for a proper manual investigation. I am fully willing to cooperate and verify my identity through available means.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/29/2025

  
  On 7/16/25 we responded to the user via ticket #******** with, "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now solved.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23652516
  
  I am rejecting this response because:
  I am rejecting this response once again because it is identical to the previous automated message. Discord has failed to escalate my case to a human despite multiple appeals and clarifications. My original email address is no longer accessible, but the phone number linked to the suspended account is still under my control, and Ive requested identity verification through it. The flagged message that led to my ban did not contain anything inappropriate, and I have submitted screenshots and contextual evidence to show that this was a false flag. I am asking BBB to intervene and require that Discord provides a manual review by a real member of Trust & Safety, and offers alternate verification options based on the account-linked phone number. As a customer, I believe I have been unfairly penalized without due process or real evaluation of the evidence. Please help ensure a fair and proper investigation.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24 2025, I accidentally clicked to send Nitro as a gift to a friend I was exchanging messages with. My friend hit accept reflexively, then asked if it was on purpose. Both I and the gift recipient were distressed by the accidental purchase, and we both immediately submitted a refund request within about 15 minutes of the "purchase".Discord insists this is not refundable, despite being a twelve month subscription with a refund request issued in minutes upon accidentally clicking to send a gift.

  

  Business Response

  Date: 07/28/2025

  On 07/24/2025 we responded to the user via ticket #******** with, "Unfortunately, after reviewing your account, we found that your gift is not eligible for a refund, and we cannot refund this purchase. We have a strict refund policy. For gift purchases, we allow a full refund if the gift is unclaimed and the request is made within 5 days from your initial purchase date,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th, my account was falsely banned for child safety concerns and I am looking for my account to be reinstated.Being banned has messed with my mental state and relationships with friends.I have tried to appeal multiple times and I only keep getting a bot's reply back and it is starting to upset me.Account (D31g) in pictures

  

  Business Response

  Date: 07/26/2025

  On 7/26/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I've been banned unwarrantedly for messages sent that are clearly not violations of the ToS in context. I have attempted repeatedly--by filing 7 or so tickets under different categories but mainly the ban appeals one--to get a human to review the messages. They should easily be able to apply common sense and reverse the ban because it's very obvious that nothing I said was problematic.The Discord username is ******* and the email is *************************** numbers of the tickets that I've filed that directly explain the context of each message, and why they're unproblematic, are:#********, #********, #********, #******** I have more but they just give the numbners of these other tickets and try to ask a human to reopen them. The automated "*****" and "*****" bots mark tickets as solved with the same response verbatim each time, so it's clear there is no human input going on whatsoever. I think even the timeframe for the appeals tickets is identical--it's around 2 hours every time before it's closed, irrespective of the time of day I ******** sole request is to have a human review the supposed violations. If Discord doesn't act quickly then my account can be deleted, which contains plenty of memories and friends who I might struggle to contact again. Literally all that's required is some human common sense.(I filed a previous ticket but it was rejected because the email on the BBB submission was different to that of the Discord account; I've fixed this and am using the same email as my Discord for this one.)

  

  Business Response

  Date: 07/26/2025

  On 7/26/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

   

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  Discord has had a human (presumably) review my ticket, and my ban was lifted. This was precisely what I filed this for and I am fully satisfied with the outcome (although it's still a travesty that Discord doesn't have humans respond to tickets normally if a filing isn't made through BBB.)

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:07/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 07/26/2025

  On Date: 7/26/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I was banned off discord on Feb 5, 2025 under the false claim of 'Child Safety'.- I tried to contact discord support through the support portal many times in these 4-5 months and they just auto close my ticket without any proper human review.- The bot named '*****" always closes the complain with the same reason my case was reviewed by a actual human support even once.- The message which I got falsely banned was 5-6 years old and wasn't even involved in any type of conversation which hampers 'Child Safety'.- My account got solely banned off discord due to mass reports by some people, and they still refuse to manually review my case.

  

  Business Response

  Date: 07/26/2025

  On Date: 7/26/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Kar