Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around 7th of September, 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/12/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23874841
  
  I am rejecting this response because:

  It's been around 5 days and they still haven't responded.

  
  Sincerely,
  
  ***** ****** ******** Gasm Al-sumaidaee

  

  Business Response

  Date: 09/19/2025

   We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23874841
  
  I am rejecting this response because:
  
  They sent the same AI response as last time, and they have also marked my ticket as "solved". I will try to do everything to get it solved through their official channels but I would also like the BBB to pressure them as well.
  
  Sincerely, 
  
  ***** ****** ******** Gasm Al-sumaidaee

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my true age is over 18

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. The suspension had occurred on September 3, 2025.I tried making appealing through 2 different ways, one way was through the in-application appeal system and the ticket system. The appeals sent through the in-app appeal system were rejected using an automated system while the appeals sent through the ticket system were simply marked as "Solved" without even a response from the company, with the most recent one being instantly marked within just 2 hours.I believe it's unfair to be treated this way after using Discord for 8 years with no violations. I can even give out some additional context regarding why I sent the message that got me suspended if I can only get in contact with a real human employee.

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has enforced a wrongful ban against my account and as a result, I have lost access to message logs from a friend who has sadly passed away. I sent an appeal and was met only with an automated response enforcing the ban. I have not broken the rules on Discord and have been trying to find a way back to that account for 2 weeks. I am willing to give them access to my private conversations and hope that their team sees that any reports and/or flags that led to the ban are false.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I recently received a notice from Discord stating that my account has been limited due to a violation of the Community Guidelines. However, I must point out that the situation seems very unusual the system indicates that the violation occurred over 500 days ago, which does not seem reasonable. Since then, I have not engaged in any behavior that should be considered a ************ addition, I rarely send messages on Discord and primarily use the platform to stay in touch with friends. Because of this, I do not understand which specific message or activity has been flagged as a violation.Therefore, I would like to formally appeal and request clarification on the following points:1.Please specify which exact message or activity caused my account to be flagged for a violation.2.Please confirm whether this violation record is accurate, as the reported incident happened more than 500 days ago, and I have not had any issues since then.3.I kindly ask that your team review this account limitation, and if it is determined to be a mistake, help lift the restriction.Discord is an important tool for me to communicate with others, and I am committed to following the Community Guidelines. However, this recent limitation has left me confused and has affected my ability to use my account properly. I sincerely request that you review this case carefully and provide me with a clear explanation and resolution.Thank you for your support and assistance.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23874428
  
  I am rejecting this response because:

  Discords response to my official appeal did not provide a clear explanation of the issues I raised.
  Although one violation has been removed, there are still two violations that remain. What is more concerning is that after Discord updated its Community Guidelines, my content from over 500 days ago was suddenly judged as a violation.
  I am requesting a reasonable explanation for the following points:
  Why was I only notified of this violation after such a long time?
  Why was one violation removed, but the other two remain?
  Were these violations evaluated based on the updated guidelines rather than the rules in effect at the time?
  This handling is not convincing and has seriously affected my ability to use my account fairly.
  
  Sincerely,
  
  Ku **** *****

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23874428
  
  I am rejecting this response because:
  
  Sincerely,Discords response to my official appeal did not provide a clear explanation of the issues I raised.
  Although one violation has been removed, there are still two violations that remain. What is more concerning is that after Discord updated its Community Guidelines, my content from over 500 days ago was suddenly judged as a violation.
  I am requesting a reasonable explanation for the following points:
  Why was I only notified of this violation after such a long time?
  Why was one violation removed, but the other two remain?
  Were these violations evaluated based on the updated guidelines rather than the rules in effect at the time?
  This handling is not convincing and has seriously affected my ability to use my account fairly.
  
  Ku **** *****

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because I was falsely banned on Discord. On September 10th, I was banned for 'ban evasion,' however, I have never used any other Discord account on your app besides one, which is the one associated with this account. I've used your app for over 7 years, which makes no sense to ban me. I believe my suspension should be lifted because I have never engaged in any type of behavior that goes against Discord's TOS. I made a ticket regarding my situation, but only got a bot reply. Also, before I was banned, I changed my user to something I was passionate about that was likely involved with a banned user. I'd appreciate a human getting on my appeal because I didn't do anything wrong whatsoever.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,".
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was banned for child safety, which i do not recall on sending anything involving a minor as i respect and have pride of discord please re-look or review my user ID ****************** or gmail which is ****************** i had mand multiple appeals and yet have no human review which is very unprofessional as i have been on discord for over 5 years had never had any issues with strikes or warning which this is either a mistake or an misunderstanding of my account's suspension and had spent over 500 dollars on nitro and more please review this and look into my background of light and positivity.Sincerely gxnesis632

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23873710

  
  This is completely false have not violated against the rules of Child safety in discord and yet have not reviewed it and showed of the evidence of what 'violated' it. Very unprofessional and unsatisfied with discord inc. 

  Sincerely, 

  gxnesis632

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23873710

  
  Still rejecting this due to lack of human support and evidence that has not been proven and online harassment to me of a violated rule, again without any supporting evidence, transparency and somewhat violating your own policy as well, which is very unfair and unprofessional coming from Discord **** Theft about 500 or more dollars into your application which cant be refunded which is online theft and absolutely poorly of discord as i have been on this app nearly over 5 or more years and never had this issue until August 14 to now. Sincerely, gxnesis632
  

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months back a friend of mine was banned from discord, without reason or justification. In trying to reach out to them he only got a reply from their AI bot *****. Ive been trying to help him as he is autistic and extremely easily overwhelmed. Weve tried calling, emailing, contacting them though their various social media presences. And have never heard back from a human from their trust and safety team to try and get it resolved. Hes lost acces to pictures of family pets, message logs from friends who have passed, and many contacts hes gathered over the years, and soon his account will be deleted because discord refuses to do the minimum required to do their job.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hi there,
  
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. It looks like you're writing in about another account please submit a new ticket on our report form and provide the correct email address.
  
  If you are writing on behalf of another user, please have the affected user write in directly themselves (from the email address associated with their account) to ********************** for assistance or to appeal any action that might have been taken on their account.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suddenly banned out of my account via clear abuse of a BOT system and Discord refuses to actually check on the case and insists on providing automated responses.I demand that a person takes a look at this issue as I am a paying customer and victim of their inappropriate report systems that allow abuse.

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23873048
  
  I am rejecting this response because: I require an explanation as to why the account was suspended when I have done nothing against terms of service, I need a live agent to take the case as all responses give are being automatic.
  
  Sincerely,
  
  Styliano Platamonas

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23873048
  
  I am rejecting this response because: I do not consent to be served via automated responses, this issue requires a person to look at it instead of the faulty automated system that issued the ban in the first place, I will take measures for an arbitration if I don't receive proper support and an explanation of what happened.
  
  Sincerely,
  
  Styliano Platamonas

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September 11th of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/12/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.