Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was tricked into downloading a malicious program, thinking it was a game beta. I was hacked, and the hacker wanted money. I refused, turned off the internet, and reformatted my computer. The hacker still had access to my Discord account and ended up sending CP (child pornography) to my colleagues in recent conversations, resulting in my account suspension. I tried to contact support, but I was ignored. I submitted 11 tickets in total, with no response. The incident occurred on August 26th, around 9:00 PM. I have proof of the incident, which I did not send. My Discord username is "1boya," ID is "******************," and my email is the same one linked to this account, ***************************** The tickets (in order from first to last) that were marked as resolved but were not are: #******** , #******** , #******** , #******** , #******** , #******** ,#******** , #******** ,#******** , #********. The proofs I will send are in Brazilian Portuguese, which is my native language.

  

  Business Response

  Date: 09/15/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23880615
  
  I am rejecting this response because: 
  
  They simply didn't see my evidence... The hacker simply accessed my Token and ended up sending CP to recent friends' chats. The screenshots sent are in the Discord group and on ********, announcing from my friends that I was hacked! Your support team is simply an AI or bot sending an automated message. Is there no way I can speak to a real person to explain?
  
  I sent the evidence again...
  
  The first piece of evidence is one of my colleagues, the owner of the server I frequent, and also the one who received the **** images, warning everyone in the group that I was hacked.
  
  The second piece of evidence is me notifying my colleagues' ************** that I was hacked, and one of my colleagues warning that the hacker sent **** images.
  
  The third image is the hacker trying to change my computer's administrator settings so I couldn't do anything.
  
  And the fourth piece of evidence is the hacker trying to access my email from **************, even though I live in *****
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/19/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23880615
  
  I am rejecting this response because:
  
  Sincerely, Is it a bot reading my mail? As I've said many times, I WAS HACKED. A HACKER ACCESSED MY ACCOUNT VIA TOKEN AND SENT THE IMAGES BECAUSE I DIDN'T WANT TO GIVE HIM MONEY! The screenshots are literally from my colleagues who received the images, telling me I was hacked! Literally, my colleagues are witnesses and victims of what happened. Literally WARNING THAT I WAS HACKED. Is that hard to understand?
  
  ******* *******

• Initial Complaint

  Date:09/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around late May or Early June, I was falsely banned by Discord for "Child Safety." The bot banned me for talking about a game called Cyberpunk with my friend. Shortly after, I appealed but they continuously gave me a bot response every time I appealed. They marked my ticket as "solved" but my accounts were never reinstated. I think that the ** moderation made a mistake and these accounts that were banned were very important to me. They had memories with other friends and messages with old friends that passed away. I did not act against the Discord ***************** I was simply talking about a game called Cyberpunk with my friend and Discord banned me for a misunderstanding. The banned message said "Screenshare CP" which was not meant in a malicious way, it was meant as an abbreviation for Cyberpunk. This is the support ticket I made for the account that was never truly solved. ****************************************************************************

  

  Business Response

  Date: 09/15/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23879777
  
  I am rejecting this response because: I did not do anything in order to break the rules of this application.
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23879777
  
  I am rejecting this response because:
  I did not break any community guidelines and I was wrongfully banned. Please help!
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:09/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been falsely suspended from Discord for supposed "ban evasion." I do not have any other account that has been banned, and this penalty has been falsely laid on me. The company has been incompetent about my situation, saying that I got banned for "spam" while I have not. I have also pointed out that I want a human being to review my support ticket because the ** keeps saying I got banned for spam, and I got the same ** reply again saying I was banned for spam. The company is straight up ignorant, and I demand my suspension to be lifted. I should not be punished just because their ** slop decided that I am supposedly "ban evading." Please tell the company that I DEMAND a human reply.

  

  Business Response

  Date: 09/15/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23879751
  
  I am rejecting this response because this is the same automated email that everybody else gets. I dont even know if I got my case reviewed by a human. This is genuinely ridiculous.
  

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23879751
  
  I am rejecting this response because: This is actually ridiculous. This is just insane incompetence. BBB doesnt even help with ubans anymore, they just send the same prewritten response. I havent even mentioned what my account username is and they still say "no we wont unban you." Oh my god. I cant believe so many people use this app still.

• Initial Complaint

  Date:09/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem hasnt been resolved my account is still banned

  

  Business Response

  Date: 09/15/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ** Min Guan

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because my Discord account (Tortillaaa) was suspended on August 23, 2025 for allegedly violating Discords Child Safety rules.I understand now that I made a serious mistake. I shared an AI-altered NSFW meme that Discord interpreted as a child safety violation. My intent was not maliciousit was meant as a misguided joke, and I deeply regret sending it. I take full responsibility for my actions and will not repeat this behavior.After my suspension, I submitted three support tickets (one on the website and two within the app). Unfortunately, I only received automated responses and no follow-up from a real support agent. I have not been provided with a proper review or explanation beyond the initial ban notice.I respectfully request that Discord review my case with human oversight and reinstate my account if possible. I value Discords community standards and will fully comply with their Terms of Service going forward.(Note: Because the BBB form requires a 5-digit U.S. ZIP code, I entered Discord Inc.s ZIP94107instead of my actual Romanian postal code ******.)

  

  Business Response

  Date: 09/15/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint ID: #******** Hello Discord Support,My account was permanently suspended on 07/16/25 for alleged child safety violations. This action was triggered by two messages: one being a joke (which I clarified was a joke immediately afterward), and the second an apology. Neither contained any child safety violations nor intent to harm, yet my account was automatically flagged and banned.The context is important: I had been friends with the reporting user for over a year. After a small argument, she began a cycle of blocking me, then unblocking me, only to throw slurs and block me again. Eventually, she and her friend coordinated a mass-report campaign against me. By exploiting Discords automated zero-tolerance systems, my messages were falsely flagged as a child safety concern, when in reality they were harmless and non-violating.This outcome is deeply unfair. I have always abided by the ToS and Community Guidelines. I have previously reported serious violations such as underage users and explicit content, resulting in the removal of harmful users and servers. To now be punished under false pretenses after helping maintain Discords safety undermines trust in the fairness of the platform.I do not consent to an automated response. I respectfully request that a human Discord ************** staff member review my case manually, including my message history, so the truth is evident. If after human review you determine the suspension should remain, I will accept that decision. But I will not accept the verdict of an AI system acting without context or nuance.Please treat this as a formal dispute of my suspension. If a proper human review is not conducted, I am fully prepared to escalate through arbitration as outlined in Discords Terms of Service.All I ask is for a fair review by an actual person.Sincerely,Darrkxd

  

  Business Response

  Date: 09/13/2025

  /We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23877615
  
  I am rejecting this response because: ive tried your support my case is open no one has responded for a week the id is ********. Ive attached a file please look at it. I have some very important documents and files on discord if i do not gain access to my account i will be forced to take legal action through a commission 
  
  Sincerely,
  
  Black Cookie

  

  Business Response

  Date: 09/16/2025

  /We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23877615
  
  I am rejecting this response because: Are you even reading? I've given you the ticket number and shown you the conversation. And yet you still do this?
  
  Sincerely,
  
  Black Cookie

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I actually ran a complaint through the BBB before, in which I detailed that I was unjustly banned and provided false/inconsistent information. Through that complaint, my issue was solved - but they've done it again, and without even providing a reasoning for my ban when requested to do so. Since my prior reinstatement, I have been especially careful to abide by the Discord terms of service, so I'm lost as to what I could have possibly done. I believe I was once again falsely reported by a disgruntled server member after I had banned them for posting sensitive/disturbing content.Again, Discord is providing conflicting information to me. I am being told that my account was temporarily limited, whereas in-app it is designated as a permanent suspension. This time, the potential offending message has not been shared with me at all, even after I requested it. A prior violation was also used to justify this suspension as well, one of the violations that had been previously disputed and cleared. In fact, the message regarding that prior violation no longer even exists, so I'm unsure why it was brought up again after it was cleared as a misunderstanding.I have since backed up much of my information in response to my prior false suspension just in case, but now the issue lies in re-networking with many peers that I do not have contact with otherwise. Many jobs have been locked behind this suspension, costing me income.I would like to speak with a human representative of Discord's support team and trust and safety team, in which I would like the offending message to be detailed to me. In addition, I will dispute the offense, as I am confident that I have not broken any rules.

  

  Business Response

  Date: 09/13/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23877300
  
  I am rejecting this response because:

  I have so far received only automated responses regarding my account, registered under ****************** I have submitted multiple tickets, some of which were marked solved without any reply. After my prior suspension and reinstatement, I believed these issues were resolved, and that I was proven innocent, having been subject to a mass-report attack on me and my server. I have always been very vocal about my support of the safety of children on the platform, contrary to what Discord appears to be accusing me of, and I have been very careful since my reinstatement not to say anything (such as potentially problematic abbreviations, like CP for Checkpoint or Creator Points, as this was the issue before) that may possibly be misconstrued as against the Terms of Service of Discord. At that time, I was cleared of wrongdoing. To now be suspended again, with no explanation, feels targeted.
  If you wish to continue this conversation directly, I am available through this BBB back-and-forth, this ticket (ID #********* or through my other contacts: ****************** **************, or **************************.
  I firmly believe I have not broken any rules. At present, I cannot dispute your claim because none has been provided. I am formally requesting both reinstatement of my account and a clear explanation of the reason for my suspension. I genuinely do not know what I have supposedly done, as this has not been provided to me. Provide me with exact reasoning. Was my account reported directly, and Discord considered some part of my profile problematic? If so, I can change it upon request. Was a message reported? In this case, which one? In all of my review of the Discord Terms of Service, I have not found any messages I've sent between my reinstatement and now that are against them, but if I am mistaken, provide the message so that I may take steps to avoid sending similar messages. Was it another reason? I am of age to use Discord, if that came up somehow. Let me know. I am completely in the dark this time. I understand that work is difficult, but I will remain persistent until this issue is resolved; you have stated your duty as a company to provide proper information in the Terms of Service, and I believe that clause has been avoided.

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/16/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23877300
  
  I am rejecting this response because:

  This is ridiculous. This is identical to the prior response. I provided the correct email in my previous rejection, which leads me to believe that my complaint was not once read or considered. Not only that, but the ticket number I provided in the prior complaint was not utilized, and was set as "Closed" by Discord. Every ticket I open is closed without consideration. The email that is connected to my ********************************** account is ****************** This is also the email tied to my Discord account. I will submit a new ticket on the Discord support website alongside this rejection, though I do not have faith that it will be looked at. I must reiterate: I have provided the correct email with which to address in the ticketing system. I have submitted several tickets, all of which were ignored in favor of automated responses, because the Discord support team, assuredly on my part, does not want to follow their own example as dictated in their own Terms of Service. Future copy-paste or automated responses will only worsen this issue. I want a human response.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was permanently disabled for child endangerment after I made a harmless joke in a conversation with friends: 'fresh meat' ahh. This was not directed at a child, and was not intended to violate any rules.I have had a completely clean history on Discord with zero prior violations or warnings. Despite this, my account was disabled without warning.I attempted to appeal through Discords support system, but every time I received only automated responses. My tickets were closed as Solved twice without ever being reviewed by a human ************** agent. I cannot use the in-app appeal system they reference, because my account is locked.This has left me with no way to have my case fairly reviewed. I am not asking for special treatment, only for my account and history to be reviewed by a human agent instead of being dismissed automatically.

  

  Business Response

  Date: 09/13/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on ********************** was banned on 24 August for child self-endangerment after I used the word ****. I am requesting that my complaint be forwarded to Discord. *** in hopes of resolving this issue. I am just requesting that my account be unbanned.Thank you for your time and consideration.

  

  Business Response

  Date: 09/13/2025

  We responded to the user via ticket #************, "Hello,
  
  Thanks for writing in. It looks like you are trying to appeal a different action the Discord Trust and Safety Team took against your account.
  
  So that we can better assist you, we ask that you resubmit your request by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord".
  

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23876353
  
  I am rejecting this response because: Discord gave me a Bot response.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are trying to appeal a different action the Discord Trust and Safety Team took against your account.
  
  So that we can better assist you, we ask that you resubmit your request by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord".

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23876353
  
  I am rejecting this response because: I keep getting the same copy and paste emails. I would like my account to get unbanned.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely banned by Discord's AI moderation system on June 22nd of 2025 with the claim that I "violated their child safety rules", yet they refuse to provide proof that I actually did violate any rules and when I make an appeal, only their AI bot replies to me saying "you violated the rules and won't be reinstated". So I made a ticket a few days ago on their website to provide me with a copy of my account data, but they haven't replied or gave me a copy of my account data.

  

  Business Response

  Date: 09/13/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23875824
  
  I am rejecting this response because:

  There wasn't any response regarding either my account's suspension or the account data that I requested
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23875824
  
  I am rejecting this response because:

  I'd like a copy of my account data package
  
  Sincerely,
  
  **** ******