Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was recently banned, but I believe this action was taken in error. I want to clarify that the content in question was not NSFW and was simply a personal video I uploaded. There was nothing inappropriate, harmful, or against Discords Terms of Service or Community Guidelines.I respectfully request that a human moderator personally review my case instead of relying solely on automated systems. This ban has prevented me from accessing my personal account, conversations, and communities, and I believe it was issued under a misunderstanding.Please reconsider this suspension and lift the ban, as I have not violated Discords rules. If there is specific information you need from me to resolve this, I am more than willing to provide it.Thank you for your time and for reviewing my appeal.

  

  Business Response

  Date: 09/03/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23829645
  
  I am rejecting this response because:
  
  Sincerely,
  
  Nikolozi Imedadze

  I dont agree, because i didnt send any nfsw, that video what they banned me, i downloaded in discord an there was not any attention and also there was not any child p video, that were banned me , plz help for that 

  because i have there some works files and they didnt attention for that, also they blocked me all accounts and i think its not political or customer services,

  please dear agent help me.

  

  Business Response

  Date: 09/05/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23829645
  
  I am rejecting this response because:
  
  Sincerely,
  
  Nikolozi Imedadze

  Subject: Response to Business Reply Complaint ID ********
  Dear BBB,
  I am writing to formally reject the response provided by Discord, Inc. regarding my account suspension.
  Discord has accused me of sharing content that allegedly violates their Terms of Service, specifically suggesting that I shared ****************** material (CSAM). I want to make it absolutely clear: I have never uploaded, shared, or distributed any such material. I find this accusation extremely serious, offensive, and damaging, and I categorically deny any such behavior.
  The only video I interacted with was one I downloaded directly from Discord itself meaning it was already present on the platform. I did not create it, nor was I aware it may have violated any rules, and at no point was I warned or informed of any potential issue before my account was permanently disabled until the year 2027.
  Additionally, my account contains critical professional and work-related materials that I can no longer access due to this unjustified action. I was never given a chance to appeal or even view the alleged violation before the ban was enforced.
  I respectfully request that Discord provide:
  A full explanation of what specific content allegedly violated their guidelines.
  Evidence showing that I intentionally uploaded such content.
  A reconsideration of my account status, especially since no warning or prior notice was given.
  This situation has caused me serious personal and professional harm, and I am seeking both clarification and resolution.
  Thank you for your attention to this matter.
  Sincerely,
  Nikolozi Imedadze

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Wrongful Account Suspension and Repeated Automated Bans on Discord Dear Better Business Bureau,I am filing a complaint regarding Discords handling of my account suspension and the lack of a proper appeals process.Couple of my 2022 messages was flagged under Discords Child Safety policy. The message was taken completely out of context it was a careless meme reference from when I was a teenager trying to be edgy on an edgy server, with no harmful intent.After this, I attempted to appeal through official channels: I submitted multiple tickets through **********************************. However, none of my tickets were ever reviewed by a human moderator. Every response I received was automated, and my case was never properly *********** addition, I encountered a serious technical issue with the Discord Status appeal system. When I submitted an appeal there, the automated system would temporarily lift the restriction but then immediately re-apply a new suspension for the exact same deleted message. This happened multiple times specifically, I received 3 separate bans for one single message that had already been removed by Discord. Instead of resolving the problem, each appeal only created a new duplicate ban.Because of this, my account history now incorrectly shows 7 suspensions, even though several of them are duplicates for the same violation.I have been a Discord user for more than 8 years, and I have financially supported the platform by purchasing Nitro and profile items. Despite this, the company has failed to provide a working appeal process or human review of my situation.I respectfully request BBBs assistance in requiring Discord to:Manually review my account suspension.Remove duplicate bans that were caused by the status appeal bug.Ensure that appeals involving serious matters like Child Safety are reviewed by human moderators, not just automated systems.Thank you for your time and consideration.

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
  Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/03/2025

  Complaint: 23829547
  
  I am rejecting this response because my situation still has not been reviewed by a human moderator. Every reply I have received so far has been automated, without any actual consideration of the context or facts of my case.
  
  I respectfully insist that Discord review my case manually and carefully examine my most recent support tickets submitted through **********************************. Until this happens, the issue cannot be considered resolved.
  
  Sincerely,
  Funtov Yaromir

  

  Business Response

  Date: 09/05/2025

   We responded to the user via ticket #******** with, "Hello,
  Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
  Sincerely,
  Discord Trust & Safety,". 

  Customer Answer

  Date: 09/05/2025

  Complaint: 23829547
  
  I am rejecting this response because my situation still has NOT been reviewed by a human moderator. Every reply I have received so far has been automated, without any actual consideration of the context or facts of my case.
  
  I respectfully INSIST that Discord review my case manually and carefully examine my most recent support tickets submitted through **********************************. Until this happens, the issue cannot be considered resolved.
  
  Sincerely,
  Funtov Yaromir

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my account recently got permanently suspended on Discord. One person who I know reported me, didn't even mean to report me. Also, my little sister was on my account and was saying really inappropriate stuff which I think contributed to the ban. I also suspect someone has been in my account without my knowledge because Ive seen messages I have never sent on my account and whatnot. I've had this account for years and have never ever gotten limited or suspended or anything. I think it's uncalled for that I've gotten permanently suspended and not a warning, at least. Someone I know who was saying extremely inappropriate things only got suspended for two days. I asked Discord, can I at least get the leniency of a warning? Discord did not do anything to help me at all and sent an automated bot. I have asked them to reply with a human and never heard back.

  

  Business Response

  Date: 09/03/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23829392
  
  I am rejecting this response because:

  As I have previously stated, Ive had this account for years and my account status has been good the entire time. I also stated that it was not me sending those messages, it was my younger sister. Also, a while ago hacker/scammer got into one of my friends accounts on ********************** and messaged me something fake to get me to click on a link. I did click on the link and ever since then weird stuff has been happening in my account and multiple people that are blocked from my account without me ever blocking anyone. I never even had a warning before my account got permanently banned. I believe that if anything, I should be temporarily banned as this is the first time ever my account has not had a good standing.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/04/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I was hoping I could get in contact with regarding my account that got banned I'm not entirely sure why it happened but I only play is private servers with friends my email is ************************* could I please get some clarification what happend because I never meant to hurt anyone if I did do anything wrong I've had an account with you for 7 years I believe and I want to come back to play with my steam friends, thankyou so much the error says child safety but i never done anything wrong and they keep throwing the same message that doesn't answer anything i just want my account back

  

  Business Response

  Date: 09/03/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23829213
  
  I am rejecting this response because:
  II've not been given any evidence of what I've done wrong.

  I'm assuming I was falsely reported and would like my account to be reinstated please, I am sorry for all the drama this has arose but I seriously don't believe I've done anything wrong and shlildnt have to be dealing with this

  Sincerely,
  
  ****** ***-*****

  

  Business Response

  Date: 09/05/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23829213
  
  I am rejecting this response because:

  You haven't told me what I've done wrong I gotnfalsely banned it's happening to everyone online I want an answer 
  
  Sincerely,
  
  ****** ***-*****

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've got falsely banned from discord for mentioning someone (@user_name) fir child safety. I'd like to file a complaint as their support has been ghosting me and unwilling to lift the suspension.

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
  
  It's against our Terms of Service and Community Guidelines for a user to have a ********************** account while under the required age in their country. We are required to strictly enforce our age limit for legal reasons.
  
  You can check out your country's age requirement here:
  Why is Discord asking for my birthday?
  
  If you're unable to fulfill our requirements, then this is a permanent action and we will not reinstate the account. When you've turned the minimum age for your country, you'll be welcome to create a new Discord account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23828450
  
  I am rejecting this response because:
  I was not punished for being under the age of use in discord. And im not. Im well over the age of use in discord and that isn't even the issue here nor was it. I got my account suspended because I Mentined someone (@user_name). I dont know why youre mixing it up but this is unacceptable. I got banned for no reason and discord is refusing to take responsibility. 
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago my account was reported with malicious intent to falsely ban my account. ********************** immediately banned my account without actually reviewing content, and for that there are no reasons stated that align with my false ban, in fact, there are no proper reasons listed at all for my ban. Discord has not had a human review my tickets and recently has just ignored me entirely. I requested that a human review the reports and to show proper proof that warrants a ban, but Discord has done nothing towards my request. I hope for my account to be reinstated as I've maintained community guidelines and terms of service since creation, and to be banned without an explanation is incredibly unfair to anybody. On a related note, this situation has happened to thousands of users and Discord rarely resolves the issue accordingly.Username: blanknamename

  

  Business Response

  Date: 09/03/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23828182
  
  I am rejecting this response because: This screenshot shows the ticket I sent to you, please review it with a human and not a bot please 
  
  Sincerely,
  
  **** User

  

  Business Response

  Date: 09/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report an unfair account termination by Discord, Inc.On June 9, 2025, my account (ID: ******************* was permanently banned with the justification ban evasion. This allegation is completely unfounded, as I have never evaded a ban or created secondary accounts to bypass restrictions.I believe the ban was issued in error, possibly due to automated moderation systems (AI) reacting to false or mass reports made in bad faith by another user. If a human moderator had properly reviewed my case, the ban would not have been applied, since I have always complied with Discords Terms of Service.I attempted to resolve this issue directly with Discord by submitting multiple support tickets. However, all I received were automated responses, with no opportunity for proper review or dialogue with a real support representative. Even third parties who contacted Discord on my behalf received no human response.This lack of due process has caused me serious harm as a long-time paying user of **********************. I have not committed any violation, crime, or action that justifies a permanent ban. I am prepared to provide any additional details or clarifications necessary.I respectfully request that Discord re-examine my case and restore access to my account.Sincerely,

  

  Business Response

  Date: 09/03/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord has temporarily limited my account for violating its Terms of Service or Community Guidelines. As you can see, the uploaded document states that the reason was a ******* share link that violated the child safety rules.I clicked the link and found that the webpage had already been deleted, so I think there was not any content against Discord's rules.Therefore, I believe it was a mistake by their AI system, and I didnt violate the rules.Thank you for any helping.

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know what happened to my account I was asleep and randomly my account got banned. The only thing that I can think of that may have caused my account to randomly be locked is when I changed my boyfriend and Is served avatar to an NSFW image. I had changed it to that image and the account got locked 30 minutes later. I had sent in an appeal and have heard nothing back in about a month. I noticed that my nitro was taken off of my account too. ********************** told me to check my standing to see what got me banned but it says child safety, but neither my boyfriend or I are minors. I have sent in multiple support and appeal tickets asking what have I done because they claim that the discord standing system will explain to me why my account was suspended, but whenever I go to see what happened it gives me no clue as to why it happened. I am devastated because I had texts from friends and family who had passed away years ago.

  

  Business Response

  Date: 09/03/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23827768
  
  I am rejecting this response because: Once again there is no communication being had. I keep asking for an explanation and I keep getting your AI saying that I wont have my account reinstated. I have messages from dead relatives and friends on this account it is without a doubt too important to me to lose and not know a clear reason why. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/04/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23827768
  
  I am rejecting this response because: You refuse to communicate with me about what it is that I have done to have my account terminated. There was nothing on my account that could have gotten it suspended. *** had my account since 2017. Please explain to me what it is that happened that caused my account to randomly be shut down.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally initiate the informal dispute resolution process regarding a strike placed on my account for "child safety". I believe this strike is unfair and the result of a faulty AI or automated moderation decision, rather than a valid violation of the Terms of Service or Community Guidelines.The email associated with my account is ************************ I respectfully request that the strike be reviewed by a human member of the ************** team, and that it be removed from my account record. I am available for a phone or video conference to discuss this matter further if needed, as outlined in the Terms of Service. I am a paid user and lost a day of service due to this action, I am willing to let this go if I get a proper human review of my case or support tickets and the strike removed.

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thanks for escalating to a human.

  
  Sincerely,
  
  ***** ********