Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe my account was falsely banned by Discord. Prior to the suspension, I was subjected to harassment, threats, and ongoing negative behavior from other users. When I stood up for myself, I was suddenly banned, which makes me believe I was falsely reported as retaliation. Instead of Discord addressing the harassment I experienced, my account was disabled without warning, explanation, or any evidence of wrongdoing. I never received the system DM or email with details that Discord claims to send, and the account standing page simply says I violated the guidelines without pointing to any specific messages. This leaves me with no clarity, no way to defend myself, and no opportunity to appeal fairly. I had years of conversations, friendships, and memories tied to that account, and it is extremely unfair to lose access because of false reports when I was the one being targeted. I am asking for a proper human review of my case and for Discord to take my harassment reports seriously.

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I cannot thank you enough for the support.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding my Discord account, associated with the email *********************** My account was banned on [1 sept 2025] because I was in a server where graphic content was shared. I was not participating in any calls, did not post or share any content myself, and I was actually asleep at the time. I did not condone or engage with the content in any way.I am submitting this complaint regarding my Discord account, associated with the email *********************** My account was banned on [1 sept 2025] because I was in a server where graphic content was shared. I was not participating in any calls, did not post or share any content myself, and I was actually asleep at the time. I did not condone or engage with the content in any way.I am requesting that Discord review this ban and consider reinstating my account. I am happy to provide any additional information necessary to verify my identity and account ownership.

  

  Business Response

  Date: 09/02/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23826853
  
  I am rejecting this response because:
  
  Sincerely,
  
  Welder Conceio

  

  Business Response

  Date: 09/04/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23826853
  
  I am rejecting this response because:
  
  Sincerely,
  
  Welder conceio 

  My position regarding Discords response: Not satisfactory.

   

  The response provided by Discord is vague and insufficient. They simply stated that my account was disabled for violating the Terms of Service or Community Guidelines, but they did not provide any evidence or specific explanation of what rule I allegedly violated.

   

  I firmly state that I did not post or share any graphic or inappropriate content. My only interaction that day was briefly joining a stage event (a public server feature managed by moderators) and sending one official Discord sticker in the chat. I was unfairly banned simply for being present in a server where other people may have broken the rules, which is not my responsibility.

  Discords response does not resolve my issue, and I respectfully request that this matter remain open. I am willing to cooperate, provide additional context, and pursue arbitration if necessary, since I believe my account was wrongfully disabled.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord banned my 10-year-old account, which I regularly pay for with Nitro, because they believed I violated child safety. I have never engaged in child-oriented behavior or shared anything illegal on my account. I submitted detailed tickets to Discord regarding this issue numerous times, but they never reviewed my tickets because they constantly responded with bot messages. I couldn't connect to live support. Because I couldn't contact Discord, I couldn't access my account. My account, which I've used for both work and friends for 10 years, has been unusable for about nine months. I need help with this.

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23826748
  
  I am rejecting this response because:
  
  Not any real person reviewed my appeal. Only bots reviewed and thought I'm violated their rules. Real person should read my very first appeal to see whats happening. I'm not wrong about this. I have every evidence about the messages and photos that I sent.
  
  Sincerely,
  
  ***** ***** Kurtkus

  

  Business Response

  Date: 09/05/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23826748
  
  I am rejecting this response because:
  
  I still coulnd't get a real person chat, so I can't send a complain about my situation.
  
  Sincerely,
  
  ***** ***** Kurtkus

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/02/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23826724
  
  I am rejecting this response because:
  

  My message was a complete misunderstanding. It had no malicious intent behind it at all. I am 16. 
  

  I would love to have my account back, as it has sentimental value to me.

  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/04/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23826724
  
  I am rejecting this response because:

  Id like to know what it was that I did that caused my accounts suspension.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended for ban evasion. I had an alt account that was suspended for "child safety" with no reason or evidence given. After a day or 2 my main account was banned for ban evasion. I've had the main account for much longer and it wasn't created to evade a ban. I was given absolutely no details on what post or conduct resulted in the initial suspension, only a statement that I violated a rule. When I tried to appeal on my main account, it tells me to appeal on the other account with the alleged violation. I've gotten nothing but automated responses with zero detail. I want my account reinstated immediately because there's no reason I should be suspended without warning for something I didn't do and they discord responded with the ***** bot instead of an actual human.

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord account: *************** Account created: January 2023 Ban date: September, 2, 2025 Reason given for ban: Permanently banned after saying a joke in a server with friends: mommy baby wants milksContext: Harmless joke among friends, no malicious intent, no violation of child safety, no attempt to harm anyone Account history: Clean record, no prior warnings or issues Impact: Cannot participate in competitive Fortnite, connect with teammates, or use Discord for social purposes Request: Human review of account and reconsideration of the ban Contact info: ***** ********, *********************

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23826610
  
  I am rejecting this response because:
  2 months ago my account was reported with malicious intent to falsely ban my account. The bot immediately banned my account without actually reviewing content, and for that there are no reasons stated that align with my false ban, in fact, there are no proper reasons listed at all for my ban. Discord has not had a human review my tickets and recently has just ignored me entirely. I requested that a human review the reports and to show proper proof that warrants a ban, but Discord has done nothing towards my request. I hope for my account to be reinstated as I've maintained community guidelines and terms of service since creation, and to be banned without an explanation is incredibly unfair to anybody. On a related note, this situation has happened to thousands of users and Discord rarely resolves the issue accordingly.
  
  Sincerely,
  
  Aiden ****

  

  Business Response

  Date: 09/04/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23826610
  
  I am rejecting this response because:
  
  i believe my ban is still false i was sending random gifs and apparently 1 was reported and flagged i had no idea that it could even be consitored that. since it was sent to me like a year earlier i thought it was ok and not TOS breaking
  
  id never do or send anything like that knowingly.. 
  
  for more contex my friend got really mad at me and started reporting all the stuff i sent them in hopes of getting me banned they also used keywords to trigger the bots auto moderation
  
  if i would be unbanned id stay away from gifs since this entire situation has had a negitive impact on my mental health..
  
  not having discord is not a option for me its required for almost everything and not having it is like a death sentence for someone like me please discord support review my suspention and account for the misinterption.
  
  discord has alot of cases simuler to this one 
  
  Sincerely,
  
  Aiden ****

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unrightfully banned on Discord for Child Safety, after owning that account for more than 7 years with no strikes at all in that time frame, I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.That all happend on 30.8.2025, I contacted the support allready but the ticket got automatically closed, i also used the [Did we do anything wrong] option under the Active violation tab but got no response from that.

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got banned and I did not do anything wrong. Discords moderation is really bad so Its extremely difficult to contact a real person and get my account back. I request to be unbanned because I have not been doing anything wrong and my account means a lot to **** also bought profile decor and Its ridiculous to not get a refund if theyre not bringing my account back.

  

  Business Response

  Date: 09/02/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23826277
  
  I am rejecting this response because:
  I do not have another account and have not been banned before on Discord, so I dont understand what else Im supposed to do. I have not done anything wrong and request to be unbanned as soon as possible. If for some reason Im still not unbanned then I request a refund of $6.77 CAD because thats how much I spent on profile decor.
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 09/03/2025

   We responded to the user via ticket #******** with, "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,". 

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23826277
  
  As I said before, I do NOT have another account and I dont know why Im being banned for ban evasion when I dont have another account and especially one thats been banned besides this only one. I dont appreciate these copy and pasted responses because it shows no effort has been put into this case and it looks very unprofessional. Unban my account or give me my money back. You cant just ban me for no reason and you cant just take away my money without returning it. 

  Sincerely,

  ***** **********

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  , I suddenly received an email from Discord claiming that my account had violated the Terms of Service. Immediately after, I secured my account by changing my password and checking my two-factor authentication. However, within 20 minutes, my account was permanently disabled without clear explanation.I strongly believe that my account had been compromised by an unauthorized party. The violations were not committed by me, yet my account has been unfairly banned.Since then, I have made multiple attempts to contact Discord Support, but every ticket I opened was automatically marked as Solved without any proper human response. It has now been over a month, and I have not received a resolution or even meaningful communication from their ************** team.This situation is highly unfair and has caused significant frustration, as I rely on Discord for communication and community access.

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23826274
  
  I am rejecting this response because:

  I completely reject Discords response. My account was hacked I did not violate any rules. I have repeatedly submitted evidence, including government ID to verify my identity and age, yet Discord continues to provide the same generic response without addressing the real issue.
  
  
  This is irresponsible and shows disregard for users. I demand that Discord either provide concrete proof of the alleged violation or restore my account.
  
  
  Sincerely,
  
  Eden Ta

  

  Business Response

  Date: 09/03/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23826274
  
  I am rejecting this response because:
  
  I respectfully request a reconsideration of the decision regarding my account ban. I fully understand the importance of your Terms of Service and Community Guidelines, and I have always strived to follow them.Unfortunately, my account was hacked. I believe my token was leaked, which allowed unauthorized access. During this time, actions were taken on my account without my knowledge or consent. Strangely, I did not receive any login notification from unusual locations, which makes me strongly believe that this was done through token compromise rather than normal login *********** the rightful owner, I did not engage in any activity that violates Discords policies. The ban was the result of malicious activity by an attacker. This account is extremely important to me, especially because all of my study materials and resources are stored there.I kindly ask that you review my case again, taking into account the circumstances of the account compromise. I am ready to provide any additional information needed to verify my identity and ownership of the account.Thank you for your understanding and assistance.
  
  Sincerely,
  
  Eden Ta