Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd, 2025, my Discord account was banned. I firmly believe this action was taken in error, as I have not violated Discords Terms of Service or Community Guidelines, including rules related to child safety.I have consistently adhered to all Discord rules and community standards. The ban has caused me undue inconvenience, and I am seeking a thorough review of my account and reinstatement.I respectfully request clarification regarding the reason for this ban and a prompt resolution to restore access to my ********** account is ilprincet

  

  Business Response

  Date: 09/04/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ********, and I am filing a complaint regarding my Discord account under the username yoriichi_tsugikuni01.I recently fell victim to a scam on Discord that resulted in my account being compromised. After this incident, my account was taken over by an unknown individual, and I no longer have access to it. This situation is extremely urgent because the account contains my personal conversations, friends, and communities. I am also very concerned that the person who now controls my account may use it to impersonate me, spread scams, or engage in harmful activities under my name.I have attempted to recover my account through *********************** support system, but so far, I have not been able to regain access. I believe Discord should provide stronger support in helping users recover compromised accounts, especially when malicious actors are involved.I am requesting that Discord immediately restore access to my account ******************** and ensure that it is secured from further unauthorized use.Thank you for your time and assistance in this matter.Sincerely,***** ********

  

  Business Response

  Date: 09/04/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,Last week a receive 2 strikes for being in 2 discord servers which i didnt take any part or have any interaction with them. My account got softbanned or at risk of being deleted. I would like to have this softban taken away. My discord account is connected to ****************************

  

  Business Response

  Date: 09/04/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord has been ignoring a privacy-related issue for over a month. ("informal disputes resolution" in their Terms of Service)Reference ticket numbers for Discord: #******** #******** Every response with the business has been ************ not respond with an automated message about how the tickets do not exist or do not match this email address.This tickets exist and is assigned for Discord's privacy/legal team.

  

  Business Response

  Date: 09/04/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23832907
  
  I am rejecting this response because:

  Attached are the relevant tickets and their current status which lists them as "open" and the assignee. It has been over a month and they are unresolved.
  The email will not match the email provided by the BBB, I specifically mentioned this in the initial complaint:
  "Do not respond with an automated message about how the tickets do not exist or do not match this email address. This tickets exist and is assigned for Discord's privacy/legal team."
  

  Please notify the relevant teams / people ********** "Discord Privacy Team") within your organization to handle this ticket if you have insufficient access to view these tickets.
  Informing me to create a ticket under the support panel does not assist me when the tickets are automatically closed with a template. This month-long issue requires manual review, not generic template responses.
  
  Once again, here are the ticket numbers and their associated URLs which definitely exist:

  ********************************************************************************************; ticket #********
  ********************************************************************************************; ticket #********
  ********************************************************************************************; ticket #********
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 09/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns. 

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23832907
  
  I am rejecting this response because:

  This is a copy & paste template of the business's past response, without even reading my response and is plain abusing the BBB complaints system.
  I have stated twice now what the ticket numbers are and have provided photos and ticket URLs which show they exist.

  Yes, the email will not match the email provided to the BBB. I have acknowledged this and stated it twice now.
  
  I will state it a third time: The email address will not match the provided tickets. This is a urgent months-long privacy leakage matter that Discord is ignoring through all of the official channels. 

  Sincerely,
  
  **** ********

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My username is 9apf. About three days ago, my account was suspended because of something called "child safety." I understand you want to keep everyone safe, and I appreciate that. However, I dont do anything that would harm or involve children, and I think this might have been a ********** seems like the system may have gotten confused, maybe because someone has spam reported my account. Ive tried to ask for help through the usual channels, including one that said Id get a reply within a day, but I havent heard back yet. I also submitted an appeal that was marked as finished by an automated system, but I still havent received any clear explanation or help.This account is really important to me because I have personal info and friends I chat with through Discord. I kindly ask you to look into this, as I believe its just a misunderstanding.Thanks so much for your time. Id really appreciate any help or info you can give. Ive attached some evidence of my attempts to contact you and some details about my account. Please consider my situation, as I think this was an honest ************ regards.

  

  Business Response

  Date: 09/04/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23832576
  
  I am rejecting this response because: They are claiming that I have not attempted to contact them regarding the actions taken on my account. However, I assure you that I have, as can be seen in the attachments I sent and in another "ticket" I submitted, for which I received a generic, likely AI-generated response, as shown in the attachment below. I am unsatisfied with this response, and the only situation in which I would be genuinely satisfied is if the actions are reversed and I am granted access back to my account.
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was wrongfully suspended. I have fairly blatant proof that I was targeted by an outside third party abusing the report systems to get me falsely banned. I was receiving violations on my account WHILE it was permanently suspended and unusable. The account was being punished when I couldnt even log into it, it was getting new violations every couple days. Someone was very clearly reporting every message on my account to abuse the incompetent report system. Im not just saying its incompetent out of personal anger either, trying to appeal the violations gets you the same robotic copy and pasted email responses from people who are not even real. Ill attach some images showing someone was blatantly targeting me with the reports system, if you look at the image I attach showing my emails, its pretty obvious discord wasnt giving me violations every two days, someone was blatantly reporting me over and over. I just want discord to restore my account, not only is it from 2018 I lost money when discord suspended the account. I paid for a month of discord nitro and didnt get my entire month, I dont care about losing the money I just want my account back.

  

  Business Response

  Date: 09/03/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account has had an active violation for over five months. This violation occurred due to joining a server that broke Discords rules, not due to any actions on my part. Despite this, the violation remains on my account, severely limiting my access.I have submitted multiple support tickets, but every response has been automated, with no human review or investigation into my case. I did not commit the violation, yet my account continues to be penalized unfairly.Desired Outcome (What I Want):Immediate removal of the violation from my account.Restoration of full account functionality.Written confirmation that my account is now in good standing.I have tried repeatedly to resolve this directly with Discord support for over five months but have received no meaningful assistance. I am requesting BBB help to ensure Discord reviews my case fairly and removes the violation that was not my *********** account ( *************************

  

  Business Response

  Date: 09/03/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23832128
  
  I am rejecting this response because: My email address for account is **********************************
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23832128
  
  I am rejecting this response because: I will write again that my email for discord account is ************************ I have sent multiple tickets with no response or  only automated with no help 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, my Discord account got banned, and I think it might be a mistake? I tried appealing to the official support, but Im pretty sure it was just a bot that replied. So I was hoping you could help me out. Heres my ticket number from when I contacted them: #********.

  

  Business Response

  Date: 09/03/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20, 2025, I was maliciously banned by Discord despite not violating any rules. When I appealed, no reason was given, and the officials showed no intention of resolving the issue.

  

  Business Response

  Date: 09/03/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/04/2025

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  :23831792
  
  ??????,??:
  
  ???,
  
  *****-*** You

  

  Business Response

  Date: 09/05/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred in around August of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23831755
  
  I am rejecting this response because: My issue has not been resolved. I am still falsely banned, and I'm requesting a human to review my case.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23831755
  
  I am rejecting this response because: My account was falsely banned and i need this issue resolved please.
  
  Sincerely,
  
  ****** ********