Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by discord off of their platform, I havent done anything wrong and I belive my suspension should be lifted and my account reinstalled. This suspension had occurred in around September of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I received a false automated warning on my discord account for "Child Safety".There was no explanation as to why and every time I repeatedly tried to appeal, I got bot responses from "Clydebot" and ******* with a generic copy paste message. I was unable to get through to someone.Later this year in 2025, my account was permanently suspended, because a gmod server I had joined in was falsely taken down for "Violent Extremism", even though I had nothing to do with this server, my account was taken down.This discord account is 9 years old, is essential for my online business projects and progress updates. I have paid for nitro for nearly 5 years.I have repeatedly tried and tried appealing through the form, never once have I gotten a human. I tried the phone number for Discord **** I get a few rings then voicemail but never ever any call back.I have tried the Discord Support account on ******* / X, but was told they cannot do anything and was told:"The only contact we currently offer for ************** is our appeals form here: *********************"Manually emailing ********************************** auto gives back an automated *********** appears there's literally no way to contact a human at all, which is utterly frustrating and concerning that it seems like their ************** team are not held accountable for their actions and decisions. It makes me question the legitimacy of the entire process.

  

  Business Response

  Date: 09/04/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23837456
  
  I am rejecting this response because:

  This is yet again an automated response and the two false warnings have not actually been addressed at all.

  I need this 2016 account actually manually reviewed by a person, this is completely unacceptable.
  
  Sincerely,
  
  Kippykip

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23837456
  
  I am rejecting this response because:

  Can I please please get an actual human now? This is the same copy pasted response, clearly it has not actually been looked at.

  "Check your DMs" I cannot, the account was permanently suspended because another gmod TTT/mlp server not even mine was falsely removed for "violent extremism". Somehow I get punished for it despite not interacting with it, in fact I was muting and keeping it in the corner just for emojis for Discord Nitro like many other discord servers.

  Also the original "Child Safety" warning, never referenced a single post or activity to what I did. Appealing back then, got no humans to look at it only Clydebot responses. It was close to the warning expiry date but it shouldn't have happened in the first place.
  
  Sincerely,
  
  Kippykip

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on August 26th, 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back nor answers to my questions in those tickets.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/04/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23837231
  
  I am rejecting this response because:

  That is there AI moderation response, I've gotten that response 3 times even after asking for explanation. a person simply would not dodge the questions. 
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23837231
  
  I am rejecting this response because: it is a bot response
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unrightfully banned for sending a picture of a micro p**** to my friends on a discord group DM. I was given no warning and was permanent banned for child saftey. I do not believe that I was endangering a child at all. I looked back at where the picture came from and it was a forum for diseases and was the first picture on ******

  

  Business Response

  Date: 09/04/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1st I was falsely banned from Discord with the reasoning of "child safety violations" and the activity that showed what I had done to have violated the guidelines is my message in a server saying "yes :3". Although they have not stated that anything else was a violation, the conversation did not break guidelines either. I have used Discord for years and only had one other violation, and it was for being in a server where *someone else* broke the rules and I was punished for having a mutual server with them. This is a completely unjustified action on my account and I would like to talk to a human to help me fix this.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd, 2025, my account was falsely suspended for the guideline violation of child safety, because a server I was in had violated that rule. I was not active in that server at all, didnt even talk in it, because I had joined that server solely for emotes and the like. I believe I was falsely suspended, because I havent violated any rules of the sort. I really dont want to lose this account, because of important things I have on there, private servers for different purposes, friends, etc. as well as needing to use discord for school, because the program im in requires discord to communicate. In the future I will monitor any servers Im in regardless of what its for. But I havent violated any rules and I would like my account reinstated. Ive spent a good amount of money on this account as well. I also politely ask that a human review it, and not a bot. At the very least, even a limited restriction would suffice, but I would like my account reinstated.

  

  Business Response

  Date: 09/04/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got permently suspended from the discord app for "A server you joined" I found the server through the disboard website by typing in community, I didn't type in the server nor did I break any rules i literally joined a few hours ago, I'm sure you guys could check logs of me ever typing there proving I never did, I believe my suspension should be removed as i did not pariticpate in any wrong doings that server did. all I want is to be unsuspendex as I did not do anything wrong.

  

  Business Response

  Date: 09/04/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23836165
  
  I am rejecting this response because:

  My ticket was closed and I was given a automated response once again, I am here asking for a human to review my case because I know I am innocent. I don't think it's fair that my account should be permently suspended for the actions of other people I had no correlation with. Please check Logs to prove I did not type in the server nor was i friends with anyone in that server and I should not face punishment for others rules breaking especially after spending so much money on this app. Thank you. 

  
  
  Sincerely,
  
  ****

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23836165
  
  I am rejecting this response because:
  
  Sincerely,

  My account wasn't disabled it was suspended and I did not violate any Terms of Service or Community Guidelines. I am asking for a human to review my case and check logs because I am innocent and did not engage with such server at all, I am a innocent bystander that did not know what was happening as i was in the server for less then a hour and never checked it, typed in it, nor did I engage. My account standing was in the "all good" category and it is not fair that I lose all my friends, all my progress and all the money I used on the app due to the actions of other people I never even interacted with. 
  
  **** *****

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Notice of Dispute Discord Account gingitsune Hello,I am filing a formal dispute regarding the indefinite suspension of my Discord account (gingitsune) on August 21, 2025. Previous submissions through Discords support system and prior BBB attempts were handled by automated responses without substantive review.I request that this matter be escalated to a human reviewer for proper consideration. I am seeking the immediate reinstatement of my account and preservation of all associated content and communications. If this is not resolved within 14 days, I will pursue arbitration under Discords Terms of Service.Thank you for your attention,******* ***** *****************************

  

  Business Response

  Date: 09/04/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25 around 5:47 PM my Discord account was permanently suspended after false reports made on it in retaliation by a hacker. My friend's account (User ID ******************* got compromised and the hacker had socially engineered a situation where they tried to breach my account as well. They had me a download an .exe file for a game and somewhere things had gone awry with this process where things seemed to not work. The hacker tried calling me over Discord and finally said they would report my account which they did for child safety. I even have screen captures of the conversation in the direct messages and in the server where they said they would report me. I provided my evidence to Discord via tickets, but they seem to use bots as I am only met with automated responses. In addition to the tickets, I submitted an appeal through Discord Support but also received an automated message where I'm unable to give any details to defend myself. I have not violated any ToS or Community Guidelines, and my 9.5 year old account (User ID ******************* had been in positive standing that entire time. I am also a paying customer who is subscribed to **********************'s annual Nitro plan. I request that my account is properly reviewed and reinstated so I can get back to my social life.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this account for over 9 years and have never received any prior warnings, strikes, or problems during that time. I value Discord as a platform to connect with friends and communities, and I take pride in following the rules that keep those spaces safe.If a mistake or misunderstanding led to this suspension, I sincerely apologize and assure you it will not happen again. I respectfully ask that you reconsider my case in light of my positive history on Discord and allow me the opportunity to continue being part of the community.Thank you very much for your time and for personally reviewing my situation.Sincerely,Meju

  

  Business Response

  Date: 09/04/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23834407
  
  I am rejecting this response because:
  
  It's a bot response, i want a human being to review my case.
  
  Sincerely,
  
  ****** ******** Mejuto

  

  Business Response

  Date: 09/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.