Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.

  

  Business Response

  Date: 09/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

  I wasnt aware of the thing i had done. I only made an gif from an mp4 video my friend sent my because he asked me to. If someone here deserves a ban it is him not me. I didnt do anything with malicious intent. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from the Discord platform on September 1st, 2025. I have tried numerous appeals through their appeals team, Trust and Safety and all other courses of action. I am not informed as to why my account has been permanently banned, and any attempt to even clarify that mere detail is met with replies from bots who do not address any question I have, and only provide merely standard denial of any request (unbans too, even if it is not mentioned in some of the less-direct appeals). This is ridiculous, and the hurdles to get my account banned are far too high to clear on my own volition if I am not given the ability to even try in the first place. I hope that you may talk to Discord's team with my inquiries to hopefully get my account restored.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. They banned me without any prior warnings, and my account was in good standing for all four years I had it. This suspension occurred in around early September of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses, without someone actually looking at the ticket or taking any action. Instead, they told me what I already know, that my account was banned.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around March of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord needs to have a safeguard policy Ive become addicted to the app to the point it is interfering with my life on many occasions the app has worsened my mental health I deleted it to try and protect myself but Discord is refusing to Delete my data until 15 working days.I need the account to be imeditly removed as I keep logging in and harming my own wellbeing please discord you need to have a policy in place that accounts can be permanently removed if its hurting the users mental health.There should be a policy in place that if you are medically unfit to use the app the same way underaged people cant use the app the same safeguards should be in place for countable adults.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hi there,
   
  We understand you are frustrated however the deletion process takes up to 15 days and we do not have a way to expediate the process. Our records show the deletion process for this account will be fully processed on or before September 17, 2025. We do recommend you report any potential violations to Trust and Safety for further assistance.
   
  It looks like you're inquiring about a potential Terms of Service or Community Guidelines violation. Unfortunately, our team is unable to assist with these matters, as this channel is reserved for privacy-related questions and requests.
  If there is a violation to our Terms of Service and Community Guidelines, you will need to submit a report directly to our Trust & Safety team through the Discord app. This ensures they have all necessary details to investigate and helps them process reports more efficiently. For step-by-step instructions on how to report abusive behavior, please visit our ************ **************************.
   
  Additionally, if another user has sent your sensitive information or personally identifiable information (PII) without your consent, we strongly recommend reporting it to Trust & Safety so they can review the content and take appropriate action.
   
  If you need assistance with the reporting process, you can also reach out to our **************** team here.
  For tips on customizing your Discord experience and avoiding unwanted interactions, check out our Safety Center.
   
  ?? If you or someone else is in immediate danger, we strongly encourage you to contact your local law enforcement for assistance.
   
  We appreciate your understanding and hope this has been helpful!
   
  Sincerely,
  Discord Privacy Team,".

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: July 19 2025 I checked there was no warning saying hay you subscription is renewing please make any changes before this date nothing like that Made my first ticket [#********] July 20th asking for a cancellation and refund. Ticket was closed 3 days later not response. Started a ****** dispute July 25 closed Aug 23 with no communications other then they provided services and my discord account being flagged for causing a dispute Created another ticket [#********] Aug 12th got a response same day and said they would forward it to someone that can help which was my last communication with them. I send a hello every week to keep it alive but no response

  

  Business Response

  Date: 09/05/2025

  We are currently experiencing a higher than usual ticket volume. As of 09/05/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 09/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They got to my support ticket and is processing the refund.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "My account was suddenly and permanently banned for no reason, and you didn't even provide any explanation. You just permanently banned me without any justification. Does your Discord team hire kids to randomly ban users' accounts? Maybe you should all just quit and disband."

  

  Business Response

  Date: 09/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding Discords handling of my account suspension. My account was permanently banned on March 27, 2025, without clear justification. Since then, I have submitted numerous appeals, all of which were met only with automated replies. At no point did it appear that an actual person reviewed my case or the explanations I *********** every appeal, I made it clear that I had no intentional involvement with **** servers and that the situation occurred without my knowledge. Despite this, Discord has ignored my requests and continues to withhold access to my account.This account is not merely personal it is tied to important business communications. Being locked out of it has created significant professional disruption. Waiting until 2027 for potential reinstatement is unreasonable and disproportionate.What concerns me most is Discords lack of transparency and the absence of any human response. This practice undermines user rights and raises serious questions about the fairness and accountability of Discords moderation and appeals process.I respectfully request that this issue be investigated further, as Discords actions have caused me material harm and demonstrate a failure to provide proper user support.Sincerely,****** *******

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23838187
  
  I am rejecting this response because:
  Its automatics response from bot and I wanted to talk with real person and I am sick of hearing the same response all over again this is very important account because its for my work and my work is not just a work
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Hi, so I just got back from the car ride back to school a few hours ago and happened to hop back on my phone and PC to talk to my friend about games and whatever (specifically the game Hardbullet) and I decided to send a picture to my friend about the ridiculous weapons I'll be using for the next time we get to hop on multiplayer, then I start talking about what our mods are able to do (extreme ****, whatever) then suddenly while I was scrolling TikTok I get a notification from both the Discord app and my Gmail app that my account gets SUSPENDED!? My friend hasn't been responding to me even before the ban, but I reached out to another close friend on Messenger to see if he spotted something up with my account and the other friend's account, to which he says no and just displays a picture of our accounts appearing normal but offline. I originally sent the picture from my iPhone 8 (which i no longer have since i had to delete the photo right after to download security camera footage) but I do not believe the phone was hacked in a way that could replace what I had sent since it is an iPhone and it is not jailbroken. Please take a further look into this since all my important contacts are all on Discord and I have no other messaging app to quickly migrate everything. As if I had anything to migrate at all, since I thought all my data was safe at Discord. Thank you for reading."Above is my initial complaint to Discord. They swiftly responded within a day... but told me info that didn't help me in identifying why the sanctions were put in place. They closed my ticket right after telling me said info. Although the account that responded appears to have a human profile picture, the response still seems to be AI generated. I also sent them a report through the support portal to check my ban if it is proper, but they still haven't responded. Their response tells me that I should have gotten a system DM and email with more info. I cannot access the system DM due to the ban.

  

  Business Response

  Date: 09/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23838140
  
  Hello,
  
  I am formally rejecting this response, as it does not sufficiently address the concerns I raised. Prior to submitting my complaint through the dispute email, the responses I received via the standard support portal appeared to be automated and lacked meaningful detail.
  
  I respectfully request that my case be reviewed by a human representative, with a more comprehensive explanation of the specific violations in question. The responses I have received so far have only indicated that my account will be suspended for alleged violations of the Community Guidelines, without providing adequate clarification or context regarding the nature of those violations.
  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  **** *****

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23838140
  
  Hello,
  I am extremely dissatisfied with this response. Despite explicitly requesting that my case be reviewed by a human representative, I continue to receive template-style replies that strongly appear to be automated. This is most evident from the fact that responses are consistently sent at highly specific times and are identical to those received by numerous other users who have also reported being falsely banned.
  
  I submitted my request for review on the very day my account was *********** days agoand I have yet to receive any substantive explanation or evidence regarding the alleged violations. Instead, each reply I receive lacks detail and gives the impression that my concerns are being dismissed without genuine consideration.
  
  I must emphasize that I do not accept another automated rejection of my request. I am seeking a legitimate human review of my case and a clear, transparent explanation of the specific violations attributed to my account. The continued reliance on vague, repetitive, and automated responses reflects poorly on the integrity of this dispute process and undermines the fairness expected from a platform of Discords scale.
  
  I expect this matter to be escalated to a qualified human reviewer and handled with the seriousness it deserves.
  Thank you.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/04/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23837536
  
  I am rejecting this response because: My email is ************************* I have sent multiple emails about how my discord account was unfairly unbanned.
  
  Sincerely,
  
  ****** *********-*****

  

  Business Response

  Date: 09/05/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want an actual human to respond to me instead of ai and that is final. 
  If i do contact you through your ticket system, all i get is scripted ai responses.
  Sincerely,
  
  ****** *********-*****