Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because my account was falsely permanently suspended by Discord off of their social media platform.I haven't done anything to break the guidelines and regulations I have agreed to and I believe my account should be reinstated and my suspension should be lifted.This suspension had occurred in around late August of 2025.I attempted to get in contact with Discord support by making tickets, but all of the replies were not done by a human.These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dewangga Dzaki

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September of 2025. (You will put your own ban date here , or you can remove this line all together)I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23842909
  
  I am rejecting this response because it is clearly an automated reply and does not address the actual issues I raised in my complaint.
  I am certain about my claim, and I request a proper human review and resolution instead of a generic response.
  Additionally, I ask the business to provide clear evidence or proof showing where I was wrong, rather than giving a vague answer.

  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23842909
  
  I am rejecting this response because:
  The same answers over and over again. Okay, I'm wrong, give me a reason. Every message has the same answer, and I bet the next time it will be the same. I didn't do anything, and you say I did. I'm not asking anything from you except for you to give me evidence of my mistake.
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22nd 2025, my Discord account was temporarily suspended and given a warning for child safety after a mass-report was initiated from someone I thought was my friend (see: evidence12.png, in this context "****" is the friend.).I was given no context, no offending message, nor an explanation for what I have done wrong (see: evidence1.png attached below).Despite this, Discord informed me via e-mail that they infact, have explained the violation in further detail, which is of course, not true.I have filed a support ticket aswell as appealed for the violation to be reviewed twice, the ticket that further explained my situation in detail took over a month to be reviewed, and was rejected with no further comment other than it being explained in the moderation note I received (evidence1.png).Like I have stated previously, I believe the child safety violation from July 22nd to be false, as it was the product of a mass-report campaign by the user raincandy.r, who suffered a mental breakdown just a few days prior to my suspension, and reported more people than just **** believe this violation to be an act of faulty AI moderation, as I wasn't even provided with evidence of the offense I have, allegedly, committed.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Czesc,
  
  Disocrd zawiesil tymczasowo Twoje konto z powodu naruszenia Warunkw korzystania z uslugi lub Wytycznych dla spolecznosci. Sprawdzilismy i potwierdzilismy to naruszenie.
  
  Wyslalismy Ci rwniez prywatna wiadomosc systemowa lub maila, w ktrym znajdziesz wiecej informacji dotyczacych tego naruszenia. Jesli masz jakiekolwiek pytania dotyczace swojego konta lub chcesz sprawdzic pozostaly czas trwania ograniczenia, zapoznaj sie ze strona stanu konta w ustawieniach. Nalezy pamietac, ze przyszle naruszenia moga skutkowac dalszymi ograniczeniami, w tym trwala dezaktywacja konta.
  
  Z powazaniem
  Zespl ds. Poufnosci i Bezpieczenstwa".
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23842897
  
  I am rejecting this response because:
  
  The response to my ticket is a blatant lie. I was not given any further information as it claims (in my home language), as you can see in evidence1.png. I have already explained that me, alongside multiple other people, were mass-reported by a person suffering a breakdown, which resulted in action being taken on our accounts by the business' AI system.
  I was not given an offending message, I have not even received a message that any offending content I have posted has been deleted, which in my eyes means that nothing in the end was deleted, and it was just my profile that got reported.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Czesc,
  
  Disocrd zawiesil tymczasowo Twoje konto z powodu naruszenia Warunkw korzystania z uslugi lub Wytycznych dla spolecznosci. Sprawdzilismy i potwierdzilismy to naruszenie.
  
  Wyslalismy Ci rwniez prywatna wiadomosc systemowa lub maila, w ktrym znajdziesz wiecej informacji dotyczacych tego naruszenia. Jesli masz jakiekolwiek pytania dotyczace swojego konta lub chcesz sprawdzic pozostaly czas trwania ograniczenia, zapoznaj sie ze strona stanu konta w ustawieniach. Nalezy pamietac, ze przyszle naruszenia moga skutkowac dalszymi ograniczeniami, w tym trwala dezaktywacja konta.
  
  Z powazaniem
  Zespl ds. Poufnosci i Bezpieczenstwa".

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23842897
  
  I am rejecting this response because:
  
  This is yet another automated response. I wish to speak to a real human in regards to the complaint. I do not consider the response I was given via ticket to be valid, as I wasn't even given any evidence for the punishment I was given during my suspension (as shown in the image of the note I received).
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Discord Terms and Safety Team,I am officially seeking arbitration under the Terms of Service of Discord concerning my account being permanently suspended as a result of allegedly committing a Child Safety violation. I would like to make it clear that I do not support this ban and I think that this decision was not fair and was not made after the appropriate evaluation.The suspension was caused by me sharing a video in a private **** channel. This was not my own piece of content and was not the original source. It was initially shared by yet another user, ********************** ID *******************, who shared the same video five times in a row in a different server. We see the original message here:***************************************************************************************************** Regardless, that user has not been blocked, and I was permanently suspended. It demonstrates lack of consistency in enforcement, and makes it very apparent that I was not the origin of the content. I shared it without thinking that it was a meme and that it was against the rules of Discord. Had I known what it really was, I never would have circulated it.I stress that I was actually wrong, not rebellious. I take child safety worries seriously and would not participate willingly in anything that is destructive. But my requests have only received automatic replies of the same standard explanation. This implies that my case was handled by AI only and not by humans.If I receive the following generic response: Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account, I will assume this message was processed entirely by AI and that my account was disabled unlawfully.I am not trying to frustrate but instead to get a just resolution. I would like to ask, and hopefully have my suspension reversed, or at least have it moderated by a human being.Respectfully,Red Cap

  

  Business Response

  Date: 09/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23842807
  
  To the Discord Trust & Safety Department,
  
  I am writing in response to your rejection of my appeal regarding the permanent suspension of my account. I must reject your decision, as I believe my case has not been reviewed in good faith or with sufficient evidence.
  
  Since Discord has chosen not to reinstate my account, I am now formally requesting a complete copy of my Discord data package associated with my account. This request includes, but is not limited to:
  
  - All account information, including registration details and login history.

  - All message logs and media associated with my account.

  - All servers joined on my account.

  - All of my friends information on my account.

  - Records of reported violations, including evidence used to justify my suspension.

  - Internal notes or flags applied to my account by Trust & Safety staff.

  - A copy of all correspondence linked to my account and appeals.
  
  This request is made under my legal rights to access my personal data as provided by applicable data protection laws (such as GDPR and/or CCPA). Discord, as a data controller, is obligated to provide this data in a structured, commonly used, and machine-readable format.
  
  I ask that you confirm receipt of this request and provide a clear timeline for delivery of my data package.
  
  Failure to provide the requested data within the legally required timeframe may result in escalation of this matter to the appropriate data protection authorities.

  Sincerely,

  Red Cap

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23842807
  
  I must express my disagreement with the way my previous letter was addressed. It appears that my message was not read. Instead, the response I received seemed to be AI generated, concluding that my account had been rejected.

  
  However, my original request was not about appealing the rejection itself, but specifically regarding a data package. I kindly ask that you review my message thoroughly and provide a proper response to the matter I raised.
  
  Sincerely,
  
  Red Cap

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an extremely active and supportive user of ********************** for the past 9 years. The account in question was made in 2021 due to personal reasons, and I have since been a subscriber of their subscription service, Discord Nitro, since July of 2021. That's $4.99 every month until January, 2023, and $9.99 every month since. I have spent over $400 using this platform on this account alone. I was the victim of a cyber criminal that used social engineering to persuade me to download a malicious file. My account since has been banned under the pretense that I violated the ToS of Discord, specifically regarding their rules on "child safety". The malicious file I downloaded granted the hackers access to my Discord among other things on my PC, and they posted content that broke these rules of "child safety".I have never broken any rules on Discord, nor gotten my account in any less than pristine standing. I would like my Discord account back. More than that, I would like a human response. I would like a human to just talk to me regarding the actions taken against my account and how unfair they are. I did make a mistake, but I did not do these things that Discord said I did. These people still on their platform, trying to scam people out of their money and doing ACTUAL illegal things, did those things.I have since destroyed all the drives associated with my PC that could have still been infected after running hours of anti-virus scans. I have changed my passwords to everything imaginable just to make sure this does not happen again in any capacity. However, my main social media and my way to connect with people I care for has been dismantled due to a mistake that I did make, but not to the extent that Discord thinks I did at all.

  

  Business Response

  Date: 09/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23842575
  
  I am rejecting this response because:
  

  The response is not my desired outcome due to the lack of communication from Discord to me about the ban. In addition, every ticket or appeal I have made with Discord otherwise has been ignored, and this one might as well have been ignored. I would like to furthermore comment on this issue and request another response. If I cannot get my account back, can I continue to use your platform? Me, as a PERSON, have not violated any terms. What actions will be taken towards the bad actors that acted maliciously to start this in the first place?

  If the response I receive does not address all of these points, I may seek other avenues to pursue Discord in order to gain a real response. I, as a person, did not violate any terms of use. 
  

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23842575
  
  I am rejecting this response because:
  

  My Discord account was permanently banned without a clear explanation. I submitted multiple appeals, but all replies I received were automated denials. At no point have I been able to communicate with a human representative about this matter.
  
  This lack of transparency and denial of fair process is unacceptable from a company of Discords size and reach. Consumers should have the right to understand why their access is revoked and to receive a meaningful appeal process.
  
  Resolution Requested:
  I request that Discord provide:

  
  A human review of my account ban.
  A clear explanation of the reason.
  Reinstatement of my account if no valid justification is presented.
  
  If Discord continues to ignore this request, I am prepared to explore further options through consumer protection agencies and independent legal counsel.

  I am aware that Discords Terms of Service require disputes to be resolved through binding arbitration. While I prefer to resolve this matter directly and amicably, I am prepared to pursue arbitration if Discord continues to deny a fair and transparent review of my case.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account, active since 2017 and Nitro subscriber for almost 5 years, was permanently banned in September 2025 for violent extremism. This is completely false and insulting, as I have never engaged in or supported extremism, harassment, or hate. The ban happened only because I was in two large servers that were later removed. I was not active in them and did not participate in their activities.Timeline: In June 2025, I received my first violation after one such server was removed. I appealed under Ticket #********, but only received an AI auto-response from *****. No human reviewed it, leaving the strike on my account. Then in Sep 2025, another server I was in was removed, and with the prior strike still there, my account was permanently banned.I filed four additional appeals (#********, #********, #********, #********). All were closed instantly with AI replies from ***** or *****, marked solved without investigation. The responses were inaccurate (saying temporary limitation when the account is permanently banned). At no point has my case ever been reviewed by a human.Discords own Community Guidelines on Violent Extremism prohibit organizing, promoting, or supporting extremist organizations, or sharing extremist content. I did none of these things. Being in servers that I had never partaken in or even remembered that were later removed does not violate these rules. By Discords own definitions, my strikes are ********** a minority, being falsely labeled a violent extremist is deeply insulting. As a paying customer with ***** for nearly 5 years, the treatment Ive received is atrocious. I have supported Discord financially and been a loyal user for 8 years, yet Ive been banned unfairly with no human review.I am requesting that Discord remove the false violations, lift the permanent ban, and escalate my case to a human ************** reviewer. Customers deserve better than AI auto-closures when falsely accused of something this serious.

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".
  

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the *** put in place by the UK Government, in order to access channels which have been flagged as 18+, UK users have to provide age *************** emails with Discord's Trust and Safety team, I gave them a photo of myself holding my passport and piece of paper with my username on it on August 14th.I got ar reply saying that my information had now been updated. It had not, and I replied to the ticket the following morning saying this. I received no reply.Three days later I chased the ticket, no reply.I made a new general ticket on August 19th, and after tellng them what had happened I was told on the 21st to raise a new ticket with T&S..I raised a new ticket with T&S on the 21st, and was met with an automated reply telling me to do what I had already done in the first ticket, I replied saying that this had been done, and was met with a reply telling me that the age on the account was over 18 and I must be having an issue with a different account, I replied with a screenshot of the profile indicating it was the correct account and that it was not verified, I was met with an automated reply telling me once again to do what I had already done, I replied saying I had already done this, but nothing had been done, I was met with the same reply telling me the same stuff, I replied asking for a human to look at this and was met with a reply telling me that under 18s cannot look at 18+ marked things, and that unless I meet their requirements I cannot do so. I replied saying I had met all of their requirements already, and had been told I would be verified. No reply. I asked if someone was going to look at this ticket. No reply.I raised a general ticket, asking to complain. I was told to raise a ticket with T&S again.On the 30th I raised ticket asking to get this resolved and to complain. I was told this would be chased up. Currently all my tickets are marked as 'solved'. I have chased them daily.They still have my photo on record, which is a GDPR issue

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account (miskiov) was unfairly banned in march of this year for no reason other than being in a discord server that was to my knowledge following discord ToS. Due to these servers that were banned for stuff i did not participate in. I hope that discord reads this and understands that i did not participate in these actions. I do miss using discord as it was my primary way contacting my friends.

  

  Business Response

  Date: 09/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23842306
  
  I am rejecting this response because: discord did not take fix their mistake this may be due to a lack of info i provided about my discord account. My ********************** accounts username and emails is

  miskiov

  **********************
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23842306
  
  I am rejecting this response because: it is clear that discord is not understanding what i'm saying is just telling me the same generic message. I'm looking for an understanding from a real discord employee who can understand why i'm upset about my account being unfairly banned
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Appeal Regarding Unjust Discord Suspension This complaint is being made because I was unfairly suspended from the Discord platform.I did nothing wrong, and I firmly believe that my suspension should be lifted and my account reactivated.This suspension occurred around Setember 2025. I have tried to open several tickets with Discord Support, but I never received a response from a real human.The replies were usually automated, with no one actually reviewing the ticket or taking any meaningful action.User: pjl UserID: ******************

  

  Business Response

  Date: 09/05/2025

  We responded to the user via ticket #******** with, "Ol.
  
  O Discord desativou sua conta por violar nossos **************** ou Diretrizes da Comunidade. Analisamos e confirmamos esta violao e no reestabeleceremos sua conta.
  
  Voc dever ter recebido uma DM ou e-mail com mais informaes sobre esta violao. Se voc tiver alguma dvida sobre qual comportamento resultou na desativao da sua conta, consulte o status da sua conta *** configuraes da sua conta.
  
  Atenciosamente,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23842285
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  As I had already mentioned in the ticket, my account was invaded by hackers who entered several servers. I tried to leave all of them and ended up staying on a server without my consent. On that server, I had no position or anything. I ended up receiving this warning unfairly because I had no influence or awareness of this server. I ask that you review my punishment again.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Ol.
  
  O Discord desativou sua conta por violar nossos **************** ou Diretrizes da Comunidade. Analisamos e confirmamos esta violao e no reestabeleceremos sua conta.
  
  Voc dever ter recebido uma DM ou e-mail com mais informaes sobre esta violao. Se voc tiver alguma dvida sobre qual comportamento resultou na desativao da sua conta, consulte o status da sua conta *** configuraes da sua conta.
  
  Atenciosamente,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23842285
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  As I said and I repeat, my account was invaded by hackers who started to enter several servers precisely so that my account would receive these violations, so I contacted discord via ticket to try to solve my problem and help me because I have been using discord since 2018 and I have never had any problems in relation to this.

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I would like to state how i was tricked and muliplated into giving someone server ownership. **** (the person who had gotten ownership then transfered it to ********** made a deal. Here's the following details : ****, a user (michaelinvicta | ******************* ) gets ownership and invests in TGX - They stated they'll use around 600$-700$ as in advertisement as example, they will become active and how me stays as secondary owner and I and some few keep our roles Next thing we know is that **** blocked all of us, gave ownership to his friend ********* and they got a new team to replace us.Why is this important ?Terminators X is the current biggest Roblox child safety community where people from around the world gather to find Roblox inappropriately content and we try to let others report it so it can get taken down. We basically try to be productive so Roblox be a safe and secure platforms for kids !However, we got lied to. We lost the server, our positions, everything we have. Even a ****** employee I spoke to called these liars who got ownership "pricks", and yes he said it. I, on behalf of the entire team include ****, (me) would like to make this ticket for the discord support team to investigate this matter thoroughly and help us. We always wanted one thing and that is to make Roblox a safer place, from pedophiles to condo players to people who do Erotic-roleplay.If you need confirmation that I can and have the right on behalf of the staff team to make this ticket, please let me know so I can send you screenshots of every staff member, their positions and that they agree on me doing this.Please try to help us, we always wanted to do something positive, and we do not want to see things fade away and lose things. While it is understandable that **** gave ownership willingly, I plead with discord support to help us as were frustrated.**** even deleted the messages to show trick support that theres no evidence of him saying anything.

  

  Business Response

  Date: 09/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.