Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently wrongfully suspended from Discord on April 27, 2025, despite not violating any Terms of Service or Community Guidelines. As shown in the images below, I was simply expressing affection toward a friend (who is over 18), and when she jokingly asked if I'd get on my knees for her, I responded with a lighthearted joke in return. Neither of the mentioned messages were inappropriate or offensive. Since my suspension, I've been repeatedly trying to contact Discord support but have only received automated bot responses. Despite submitting multiple tickets, I have yet to receive any meaningful assistance, making the whole experience incredibly frustrating.

  

  Business Response

  Date: 05/05/2025

  On 5/5/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report issues with my Discord account being falsely flagged for a *** violation and the lack of recovery options. The only notice I received was an email stating I violated Discord's ***, but it provided no details or evidence of what violation occurred or when. I didn't receive any SMS or other notifications, nor was I informed my account was disabled. I hadn't used Discord in months, so I assumed my account was hacked and filed several support tickets. When I tried to reset my password, I discovered my account had been disabled. I had to figure this out myself as Discord never notified **** sent multiple tickets requesting an explanation for the *** flag (which I still haven't received), and asked for the temporary removal of 2FA and SMS verification so I could log in with only my email and password. I explained that I cannot use Discord's login methods: I don't have the backup key because I can't access my account, my 2FA authenticator app was on a broken phone, and SMS verification hasn't worked - I've tried across multiple devices and networks with no SMS received. Despite providing all my account details, ********************** has not responded to any tickets. This situation has caused significant frustration, especially since Discord promotes 2FA as essential and ties recovery to it, leaving no fallback. I'm now locked out of my account. I request:1. A one-time removal of 2FA and SMS verification so i can log in with email and password only.2. An explanation of what triggered the *** flag and re-evaluation of the violation.3. Re-enabling my account ********************** Account Info:Email: ****************** Phone Number (BG): ***************** Discord ID: ******************* Username: ms.emoslvtt.

  

  Business Response

  Date: 05/05/2025

  We are currently experiencing a higher than usual ticket volume. As of 5/5/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23282026
  
  I am rejecting this response because:

  If i wait any more days my account might eventually get deleted and that is the last thing i want. I requested quick action because of that issue mainly and tried to ask for the bare minimum, that being temporarily disabled 2FA and SMS verification so i could log onto my discord account with email and password alone. I wish i could get quicker response on this matter only because i don't want my account to end up getting deleted for being disabled for that long. Thanks for responding though, i appreciate it, i just hope i receive help.

  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 05/07/2025

  We are currently experiencing a higher than usual ticket volume. As of 5/7/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being. If they axtually review my ticket and help me restore my account, since the whole issue started because of an error on their end, then i won't come back to BBB for any further assistance. 
  
  Sincerely, *********
  

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While using the app and talking to friends, my account of 6 years was suddenly banned. I had no prior warnings, no previous strikes or violations, and absolutely no 2nd chance given. The reason given to me for the ban was for violating "child safety" with the message attached being a joke that was made. This joke had nothing to do with children, was not made by a child, and was not stated to anyone underage. While the joke was sexual in nature, it was a joke that was playing off of another person's own sexual message. This person was stated to be over the age of 18. The joke was not made with minors around, and everyone else was making jokes of a sexual nature aswell. Upon recieving the sudden ban, I sent in a complaint to their support team to review my suspension. What I recieved was nothing but a bot response, not responding to anything specific in my complaint and not making an effort to actually look into the issue itself as it left me to stay banned on their platform. I've made more attempts to contact them to get an actual response and to get a real person to look over my case, but I still recieve nothing but more bot responses. I believe it is unfitting for a business with such a large user-base to ignore their customers complaints and questions, opting to instead use faulty bots that make the same mistake repeatedly and refuse to truly do anything about this. There are multiple cases of these false bans occuring to other people on the platform, and nothing is done for them to get justice, and I wish to at least get my own.

  

  Business Response

  Date: 05/05/2025

  On 5/5/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, my Discord account (@wless) was caught in a wave of targeted false reports for child safety and permanently suspended. I appealed the suspension and my account was reinstated. Five hours later, my account was permanently suspended again because of a message in this same wave of false reports, and they have not repealed their decision this time. After explaining to Discord that this message was caught in the same wave of false reports, and proving that they had acknowledged that my account had zero violations, they have since sent bot responses and ghosted me with no human representative to go over my case. My account should be reinstated and any violations should be removed.

  

  Business Response

  Date: 05/05/2025

  On 5/5/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a complaint regarding my permanent and unjust ban from Discord. This action was taken without warning, explanation, or any opportunity to appeal, and constitutes multiple breaches of my legal rights under the UK GDPR and ******************* Act (***).I was banned solely for being present in a server later found to be in violation of Discord's policies. I had no interaction or involvement with it. Despite this, my account was removed, and all attempts to request a manual review have been met with automated replies or ignored entirely. Discord has repeatedly claimed my tickets are being processed when they are not, and falsely stated there is no account linked to my email even after I provided clear proof, including communication and screenshots of my account prior to the ****** a disabled woman, Discord was my primary and often only form of social interaction. The ban has isolated me from support networks and erased my last conversations with close friends who have since passed away memories of deep emotional value now lost due to Discords unjust actions.I have also made multiple formal requests for my personal data under GDPR. These requests have been unlawfully denied or ignored, violating:UK GDPR:Article 5(1)(a): Lack of fairness and transparency.Article 12: Failure to communicate clearly.Article 15: Denial of my right to access personal data.Article 16: No opportunity to rectify errors.Article 22: Decisions made through automated processing without human oversight.***:Article 17: No reason provided for the ban.Article 20: No functioning complaints process.Article 21: No access to external dispute resolution.Article 23: No path to recovery or **************** a UK citizen, I am fully protected under UK GDPR and fall within the scope of the *** due to Discord's operations within the ** and EEA.I request a full investigation, restoration of access, and immediate provision of my data.

  

  Business Response

  Date: 05/02/2025

  As of 5/2/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Account Ban Appeal User: therealalphariusomegon Dear ********************** ************** Team,My name is therealalphariusomegon, and Im writing to appeal the ban placed on my Discord account on April 28 and again on April 30, 2025, with the cited reason being related to child safety. My account, registered in 2018, has been an important part of my online interactions for many years, and I have always made an effort to follow the rules and uphold community standards.I take Discords policiesespecially those involving the safety of minorsextremely seriously. I do not, and have never, engaged in behavior that would violate those principles. In this case, I believe the bans were issued unjustly, and I have sworn testimony and verified statements that clearly demonstrate I was not in violation of any guidelines. I am more than willing to share this documentation for your review.If anything I said or did was misunderstood or misrepresented, I deeply regret the confusion and sincerely apologize. I am committed to creating a safe, respectful environment for everyone on the platform and would never intentionally put anyone at risk or violate Discords expectations.Please consider reviewing my case and allowing me the opportunity to present the supporting evidence. I appreciate the importance of maintaining safety on Discord and would be grateful for a fair reconsideration.Thank you for your time and for all that you do.Sincerely,therealalphariusomegon Email: ****************** Account Created: 2018

  

  Business Response

  Date: 05/02/2025

  On 5/1/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im writing to formally appeal the recent bans placed on my Discord account, therealalphariusomegon, on April 28 and again on April 30, 2025, which were reportedly due to a violation related to child safety.I want to begin by affirming that I fully understand and respect Discords zero-tolerance policy regarding the safety of minors. The rules in place are crucial, and I support them wholeheartedly. Ive always aimed to act within Discords Community Guidelines and Terms of Service, and I take this matter extremely seriously.However, I believe this action against my account was made in error. I have gathered sworn testimony and clear evidence that support my position and demonstrate that I was not involved in any behavior that would threaten child safety or breach Discords policies. This evidence directly refutes the grounds cited for the ban, and I am fully prepared to provide it upon request.I understand that safety concerns must be acted on swiftly, and I truly appreciate the work your team does to protect users. Still, I kindly ask for a full review of my case, taking into account the evidence I can offer and my history of responsible platform use. If anything I said or did was misconstrued or unintentionally problematic, I apologize sincerely. That was never my intention, and I am committed to making sure it never happens again.Thank you for your time and consideration. I ask for the opportunity to clear my name and restore my account, and Im more than willing to cooperate further in any way you require.Warm regards,therealalphariusomegon

  

  Business Response

  Date: 05/01/2025

  On 5/1/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Well, thanks for all the good memories. I hope discord fixes itself someday, and becomes a better place for gamers. Your entire foundation is built on a sham, and discord is not what it used to be. Hopefully new competition takes your place.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Discord,I hope this reaches the right person.I was banned/suspended from Discord for child safety. I believe the reason why I was banned because I sent a friend a scene from a movie called knock knock which has ***** ****** starring in it. The scene was a *** scene with two underage girls which they raped him but it turns out at the end of the movie they are adults who just raped him. But I am not sure as I never gave me any proof.I have been with discord for about 6 or 7 years now and spent over ******* usd. I am also worried that I might not get unbanned and my payment to nitro will spend money that I cant even use as my account is banned. I have tried my best to help them by reporting scammers, hackers and even reporting servers that sell known underage **** like the famous tiktoker named Mikayla Champions I believe thats her name.Since my banned I have felt depressed and so lonely because i dont have many friends in person and I want to say 80% are friends I have met on discord. But since I have been banned I felt like my whole social life has been taken away from me and I have felt like killing myself for the first time. And it doesnt make it better that I cant make friends at school because I do school online. But I do want to be a better person and you asked any of my friends.I have tried to contacting discord on every responds was with a bot and I am not sure if thats a good or bad thing.I am truly sorry and I really mean no harm. Please consider everything I have said.If you need more information please contact me at ******************* My discord username is 4kuruz Best Regards,Zion

  

  Business Response

  Date: 04/30/2025

  On 4/30/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zion *****

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint through the Better Business Bureau due to a lack of resolution in a serious issue involving the permanent suspension of my Discord account.I have attempted to contact Discord support multiple times to appeal this decision, but each time my ticket was marked as resolved without any meaningful response or explanation. This lack of transparency and communication has left me feeling ignored and unfairly treated.The incident in question involved a meme I shared in a private group with close friends. While the meme was suggestive, it did not contain explicit content. After receiving a warning about a potential violation related to child safety, I immediately deleted the message and accepted the warning without dispute.However, shortly after, my account was permanently suspended without further notice. From what I understand, it appears two actions were taken against me for the same message, which seems excessive, especially considering the context and my quick response.I understand and support Discords commitment to community safety, but in this case, the enforcement seems disproportionate. I was a long-standing user who moderated a growing community, and I believe I deserve a fair chance to address and clarify the situation.I respectfully request that Discord re-evaluate the decision, provide a clear explanation, and offer an opportunity to resolve this matter. I am committed to following community guidelines and being more cautious moving forward.If this issue remains unresolved, I may be forced to seek further options, but I sincerely hope Discord will respond fairly and transparently through this channel.Thank you for your attention to this matter.

  

  Business Response

  Date: 04/30/2025

  On 4/30/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23267130
  
  I respectfully reject this response as it was generated by an automated system. I have already outlined, in detail, the reasons why I consider the ban to be unjust and disproportionate. Receiving a generic reply from a bot not only fails to address the specific concerns I raised, but also demonstrates a lack of genuine consideration for the issue at hand.
  This situation deserves to be reviewed by a qualified human representative who can evaluate the context fairly and provide a proper resolution. Until I am given the opportunity to communicate directly with a real member of the support team, I will not consider this matter resolved, nor will I accept any automated replies as sufficient.
  
  Sincerely,
  
  Caio Nazareth

  

  Business Response

  Date: 05/02/2025

  On 4/30/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23267130
  
  I respectfully reject this response as it was generated by an automated system. I have already outlined, in detail, the reasons why I consider the ban to be unjust and disproportionate. Receiving a generic reply from a bot not only fails to address the specific concerns I raised, but also demonstrates a lack of genuine consideration for the issue at hand.
  This situation deserves to be reviewed by a qualified human representative who can evaluate the context fairly and provide a proper resolution. Until I am given the opportunity to communicate directly with a real member of the support team, I will not consider this matter resolved, nor will I accept any automated replies as sufficient.
  
  Sincerely,
  
  Caio Nazareth

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord locked me out of my Discord account and wants me to give them a phone number. I cannot use a phone number because I do not have access to an available phone number or phone for that matter. They are not only REFUSING to provide proper assistance, but also refusing to tell me why my account was locked in the first place. Two support tickets later and all they told me was that the account lock was "successfully implemented" and refusing to elaborate. My account ************ has 7 years of account history and yet Discord doesn't wanna actually provide me with proper assistance despite how long I have been on Discord. I am demanding that Discord does something instead of giving me the usual cookie-cutter response. I am demanding they finish the job and restore my account's functionality, or I am at least demanding a proper reasoning behind the lock from them. I want them to be transparent about this instead of being secretive. And I am also seeking a formal apology from Discord for its failure to provide me with proper support.I either want my account access restored entirely, or I at least want them to be transparent and tell me the reasoning behind the account lock. My account, fb3network, is too valuable to lose. I have a ton of friends and a ton of history on that account. I do not wanna lose it entirely.

  

  Business Response

  Date: 04/30/2025

  We are currently experiencing a higher than usual ticket volume. As of 4/30/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  This issue has been resolved outside of the BBB and I want the case to be closed.
  
  Sincerely,
  
  Fb3 Network