Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I was banned/permanently suspended from discord for breaking a rule which I did not apparently a server that I barely knew I was in nor interacted in had broken the child safety rule and I had gotten caught up in the servers ban wave and here I am with a suspended account for a server or rule that I had not broken nor have I ever broken a rule for the past 2 years that I have that account for another violation was given prior 6 months before that for the same issue being that a server which I didnt even received broke that rule not me all I ask is that my violation or violations be lifted and account unsuspended I have filed a ticket in which has taken 5 days with no response and my account is on the way for deletion.

  

  Business Response

  Date: 05/08/2025

  We are currently experiencing a higher than usual ticket volume. As of 05/8/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Fuhad *******

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was late in the night and after a night out me and my friends were typing in a Discord and making stupid jokes we shouldnt have made. I wasnt fully aware of the rules of discord so i didnt know at the time that i violated discords rules and then at the next day i lost the access to my account that i had since 2016. i was always using Discord and never tried to offend anyone it was just a nice way to connect to my friends. It would have been nice to have an opportunity to resolve this issue with discord, but i had no option of contacting them to resolve it. I also bought myself the rank of nitro and i really dont want my money that i spent to just be lost. I just want my account back so i can stay in contact with my friends because discord is my only way of contacting a lot of them. Thanks for your help in advance

  

  Business Response

  Date: 05/08/2025

  As of 5/8/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They Falsely Suspended me for Child Safety and never used an actual person to look at my tickets and all i get in response is a ai message every time and on why i got suspended it says "Yes" Yes you heard me the Word YES was their only evidence all i want is my suspension lifted and or reviewed by a actual human being

  

  Business Response

  Date: 05/09/2025

  On 5/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23299969
  
  I am rejecting this response because:there is no proof of the review and also it is still ai  i want an actual human to review it and also want proof that i was suspended fairly if not then I'm going to keep trying so you better get some proof or remove my suspension or make it limited and not permanently
  
  Sincerely,
  
  ***** ************

  

  Business Response

  Date: 05/12/2025

  On 5/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23299969
  
  I am rejecting this response because:you still haven't said why and given me proof that the suspension is fair or not because i don't think it was fair so unless you want me to go farther then this then remove the permanent suspension or make it limited instead 
  
  Sincerely,
  
  ***** ************

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is that i, my discord being (mec_thedarkness), is false banned from discord for 2 years for a message I sent years ago that has nothing to bad or harmful in it. The context is I am a Minecraft player and on this server called hypixel. We trade and sell armor in many servers the biggest being ************ and ************ We have long used the abbreviation cp to mean chest plate (an armor piece in Minecraft) without having any issues of it being interpreted as child ****. Ill provide photos of what I said and if discord looked into it they would see I have done nothing wrong. I am not the only one being banned from discord either this is a common thing happening suddenly but a lot have been unbanned yet I have not and my appeals just get the same bot message. I really appreciate any help *** had this account since 2018 and use it for a lot of online messaging. Okay so i tried to add a photo and it did not let me because of photo size so if someone reaches out to me afterwards i can attach them.

  

  Business Response

  Date: 05/07/2025

  On 5/7/2025 we responded to the user via ticket #********  with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A targeted wave of false reporting caused my Discord account to be permanently suspended. I tried appealing 3 times, trying to solve my issue and get my account unbanned for something I did not do. All three times, I only got the same response from a bot telling me they won't reinstate the account. Very frustrating. All I wanted was to get in contact with a real person, but they make it pretty much impossible.There are extremely important inquiries on that account I must tend to, and it must get it back as soon as possible.

  

  Business Response

  Date: 05/07/2025

  On 5/7/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was permanently suspended after receiving two violations for sending a single image. The first violation led to a temporary restriction, and minutes later, a second violation resulted in a permanent ban with no clear explanation of what triggered the second action.The image was of an adult and reportedly from a medical textbook, though I have been unable to locate the original source. It may have been AI-generated or manipulated, but no minors were involved, and the image was not shared with any. The context of the conversation was private.Since my account is banned, I cannot access Discords platform to submit a GDPR request or get further clarification. I have sent multiple emails requesting my data under GDPR Articles 15, 17, and 22, including messages, moderation reports, logs, and the reason for the ban but have received no response.All support replies appear to be automated, offering no human review or path to resolution. I believe receiving two escalating punishments for a single act without an opportunity to understand or dispute the issue is both unfair and procedurally ********* not asking for a full reinstatement. I would appreciate even limited access to my account. I also if possible a chance to communicate with a real moderator or support staff member, to resolve this fairly and transparently.Sincerely,**** *****

  

  Business Response

  Date: 05/12/2025

  On 5/12/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23292279
  
  I am rejecting this answer because:

  my questions were left unanswered 

  why i was banned or why did i get two violations out of nowhere 

  i just want answers and not copy and pasted responses

  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/14/2025

  On 5/12/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23292279
  
  Dear Trust & Safety Team,
  I am formally rejecting the previous response to my complaint on the grounds that:
  No specific reason or explanation was provided for the account termination beyond a generic statement.
  I received two violations without prior notice or context, which remains unexplained.
  Your response appears to be automated or templated, and does not address any of the specific questions I posed.
  I am requesting a clear and individualized explanation regarding:
  The nature of the violations that led to the account ban.
  The dates, messages, or actions that constituted a breach.
  Whether these actions were flagged manually or by automated systems.
  I understand Discord reserves the right to enforce its policies, but as a data subject under GDPR, I am entitled to receive meaningful information related to decisions impacting my access and data.
  Please provide a substantive response.
  

  Sincerely,

  
  **** *****

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi over a month ago I got email saying I broke tos for child safety and got limited access for a day and a few days later not using my account since the first email I got another email again saying I did the same thing and got permanently banned so I contacted discord support and yesterday they came back to me saying they cant do anything since the email doesnt exist which it does and I sent it from the correct email and on my discord account I have over a year of unused nitro that will just be wasted.

  

  Business Response

  Date: 05/07/2025

  On 5/7/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **** *****

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to file a formal complaint against Discord (Discord ***** regarding what I believe to be a wrongful and unjust permanent ban of my account due to a false flagging under their Child Safety policy. I am requesting the Better Business Bureaus assistance in facilitating a review and resolution of this matter.Unfortunately, Discord has not provided any specific information about what triggered this banno messages, server names, or interactions were shared with me to explain the reasoning. I suspect that an automated moderation or **-based flagging system may have incorrectly identified content or context from my account, resulting in this serious action without due process or the opportunity for clarification.Discord banned my account under the claim of violating their "Child Safety" policies, which I find to be an error. Specifically, I believe my account was flagged due to the ** moderation system misinterpreting a conversation I had with friends. The conversation, which was among a group of adults, involved harmless jokes about micropenises in the context of adult males. While the jokes were inappropriate in hindsight, they were never directed at minors and were clearly made within an adult, private context. There was no intent to sexualize or harm anyone, and it was impossible that minors were involved or able to see the discussion.I believe that I have been wrongfully penalized in this instance. I have attempted to appeal to Discord through their ************** channels, but their responses have either been automated or dismissive, offering no real opportunity to explain or provide context.

  

  Business Response

  Date: 05/07/2025

  On 5/7/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *************** email : ******************** My account was suspended for "child safety" with no reason or evidence given. I was given absolutey no details on what post or conduct resulted in the suspension, only that i violated a rule. When i tried to appeal the suspension I've gotten nothing but automated responses with zero detail. I want my account reinstated immediatly because there's no reason i should be suspended without warning for something i didnt do. I have sent an arbitration email to *************************************** It says in discord's TOS that i can make an arbitration demand for an out of court dispute trought that email but it has almost been a month since i have sent it and i have yet to get a response.

  

  Business Response

  Date: 05/07/2025

  On 4/1/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23291811
  
  I am rejecting this response because: It states in discord's TOS that i can make an Arbitration Demand trought the adress email : ************************************** but it has been a month since i made my request and i have yet to receive a response my email adress is ********************** There is no reason why i should be banned without any warning or reason stated.
  
  Sincerely,
  
  ******* ***************

  

  Business Response

  Date: 05/08/2025

  On 4/1/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Im a ** resident. Under Article 22 of the UK GDPR, Im requesting a manual review of the automated action taken on my account and access to any personal data used in that decision. My discord name is "sakujen".

  

  Business Response

  Date: 05/06/2025

  We are currently experiencing a higher than usual ticket volume. As of 5/6/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.