Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing this complaint about my Discord account which got suspended for seemingly no reason over one mysterious violation with no message or context related to it since February of 2024.I have been trying to get it back with appeals but Discord support kept giving me automated messages.This has caused me a lot of trouble since a lot of my private information has been dug up and I Have been doxed over it while I could not do anything to access and delete the information on that ********** initially said the violation will last until 2026 but at this point the account has turned into Deleted User, which is just frustrating because why couldn't they have done that sooner so nobody would have been able to search messages from my username specifically. Like great job, Discord waited long enough for almost a year so that other malicious users could search from my username to find my private information and now only tell me that it has turned into "Deleted User", which is just implying I could never get the account ******* is very disappointing and I wish to get the account back, I still have the user ID of the account: ****************** Please look into it

  

  Business Response

  Date: 05/12/2025

  On 4/30/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23307373
  
  I am rejecting this response because:
  

  There is quite in fact an account I am writing about which has been falsely suspended with nothing given. Shame that it has turned into Deleted User but I have provided the user ID already which you can lookup with Discord ID Lookup which means it should still exist. Look harder.

  
  Sincerely,
  
  Riri Riri

  

  Business Response

  Date: 05/14/2025

  
  On 4/30/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.
  

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: May 1, 2025 Complaint Summary:On May 1, 2025, my Discord account was falsely banned under the accusation of violating Discords "Child Safety" policy. I have never engaged in any behavior that would warrant such an accusation, nor have I violated Discord's Community Guidelines or Terms of Service. This ban was issued without warning or valid explanation, and it has severely disrupted my ability to communicate with long-time friends and communities.This is not an isolated incidentDiscord has previously made similar mistakes, such as the high-profile case of RobTopGames, which was later reversed. In my case, I submitted an appeal immediately after the ban, but I have only received automated responses. It is clear that no human has reviewed my case, and I feel completely ignored and unfairly treated.The emotional impact of being cut off from people I care about is significant. There are individuals I can no longer contact at all, and this has caused me considerable distress.Attempts to Resolve:I submitted an appeal through Discords official support system, but I have only received automated responses. No human representative has reviewed my appeal or contacted me directly.Desired Resolution:I am requesting a manual, human review of my account and appeal. If, as I believe, no violation is found, I ask that my account be reinstated immediately. I also urge Discord to improve transparency and accountability in its ban and appeals process to prevent unjust bans and emotional harm to its users.

  

  Business Response

  Date: 05/14/2025

  On 5/14/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, my account was falsely banned for an out of context message under the pretence of "child safety". It is to be believed that the punishment was inappropriate and rather excessive. There was no malicious intent behind the action, and I would like my account reinstated. If it were to be done, the account should be given a lighter punishment.

  

  Business Response

  Date: 05/12/2025

  On 5/12/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up today as of May 8th 2025 & that my discord account became limited to access for certain features for fraud which I dont condone in at all. This is false and Ive been wrongfully judged. I dont sell anything on my server, I have never sold anything on my server and I was hit with this violation which doesnt expire for another 2 years which is even more crazy than what it sounds. If discord can provide proof that I sell any products on their server I would love to see it because in my server on discord I only upload ******* gaming videos and chat with with my fellow gamers where is fraud even included at? That is not possible at all because I dont do anything associated with fraud to begin with you cant do fraud if you dont do it or even know how to. I have my fellow gamers come from my ******* channel which is xLegehnd to come to discord to chat and have a good experience. all I want discord to do is remove this violation off my discord account because I cant talk to any of my gamers at all which is wrong & for a violation that lasts for 2 years is even more insane! I dont even understand how something like this can happen I always follow their terms and services in assuming someone had flagged my account for fraud because they dont like me ? and I have to suffer the consequences for something I havent done?

  

  Business Response

  Date: 05/09/2025

  On 5/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23305216
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

   

  i never violated anything to begin with so wheres the proof? thats not response that sounds so automated as ever I wanna speak to a *** from discord not receive a fake automated message how have I committed fraud on discord when I dont even do fraud to begin with can you provide evidence that I do? 

  

  Business Response

  Date: 05/12/2025

  On 5/8/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello, my discord account got hacked via malware installed on my computer and the attacker did malicious things which led to it being suspended, it has been almost a year since that incident and I want my account back, I have wrote countless support tickets to appeal but they were all in vain, or rather automatically rejected by bots. I am hoping this would be the right place to make the appropriate ******* discord account's user ID is *******************

  

  Business Response

  Date: 05/12/2025

  On 5/12/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23304866
  
  I am rejecting this response because:
  

  I am a victim of a malware attack in which the attacker exploited my account to break the terms of service. I did not commit these violations and I would like to have my account reinstated.

  
  Sincerely,
  
  S S

  

  Business Response

  Date: 05/14/2025

  On 5/12/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23304866
  
  I am rejecting this response because:
  The business gave me the exact same bot response rather than clear anything up. There is no messages shown about any of these violations in my account standing.

  I want my account back.

  
  Sincerely,
  
  S S

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord has made zero effort to resolve an issue in which I was targeted by an individual in a mass-reporting attack. Discord repeatedly and knowingly dismisses my appeal tickets, often closing them without a response or allowing an ** bot to dismiss me without any consideration. Even after specifically requesting support from a team member, I am dismissed by an ** bot with incorrect information. I feel insulted that Discord seems to be insinuating terrible things about me through repeated dismissals of my complaints without consideration. Additionally, when I do somehow get through the ** bots, the human representative copy-pastes messages from the ** bots to dismiss me before I can explain my case. This is shameful service. I have been a paying customer for years.I use my ********************** account for important networking and communication. To be denied service like this is potentially costing me money and educational success. All I wish is for a human representative to have a professional back and forth conversation with me so that I can properly explain my case without being dismissed automatically.

  

  Business Response

  Date: 05/13/2025

  We are currently experiencing a higher than usual ticket volume. As of 5/13/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23304018
  
  I am rejecting this response because: I understand that there is a higher than usual ticket volume, as there was a mass attack on the entirety of the ************************ In this attack, the acronym for Creator Points, a common metric in the game and a completely innocent topic, was mass-reported. I was targeted more heavily, as I own the server that was initially attacked. Due to this, as well as constant dismissals by Discord staff both bot and human, I have been led to believe that Discord is treating my case differently, and disregarding my refutations. I apologize if my influx of tickets has overwhelmed you, but they have been repeatedly marked as Solved without any further attempt to communicate with me. You may be aware of the account RobTopGames - his account was banned in the same attack as mine, however his account has been reinstated. What I am demanding is an explanation as to why I am receiving conflicting information in regards to my account standing (In-app I am permanently suspended, whereas in email I am told I have only been temporarily limited), and I also wish to request a speedy resolution of my case - my information will be wiped on May 30th if the necessary actions are not taken. I have been repeatedly burned by your support team and its insistence on ignoring my refutations, despite legitimate proof being provided. What I respectfully demand now is for a member of the Trust and Safety team to email me personally at ***************** or text/call me at ************* so that we may have a civil and productive back-and-forth discussion regarding the violations placed on my account. I want to be reassured that my messages are being read/heard and reviewed by a human being. If you understand this message, please close ALL tickets issued by the email ***************** and notify me that they are closed once you read this, and then contact me personally so that we may efficiently resolve the issue.

  Additionally, provided in the attachments is one such case of legitimate proof being provided - in this case, I am quoting someone else and abbreviating "Cyberpunk." This is made clear when reviewing the message sent directly prior and moments before, which has been provided, as well as the quotations around the message itself. I will also attach the message that your bot sent me in response, indicating that there was no attempt at resolving the issue whatsoever.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 05/20/2025

  On 5/19/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to make sure that the other violations falsely attributed to my account will not affect its standing. I, as the owner a server called the 1.9 GDPS, was falsely reported 19 times. I believe that this amount was a joke on the part of the attacker. Please review and understand that these are also false.

  Additionally, I would like to provide a list of affected individuals who are still falsely terminated. I will be providing their Discord names.

  cersia. (banned by user Riri)
  redoneburgz (banned by user Riri)
  ********* (banned by user zamos.)
  naspopcorn (limited by user Riri)
  ******** (banned by user Riri three times)
  kosenong (limited by user ****************** (limited by user ******************** (limited by user Riri)
  henrydeez (banned by user Riri)
  grenadeoftacos (banned by user Riri)
  functionxd (banned by user Riri)
  blankb (banned by user Riri)
  awedsy (banned by user Riri, lost years of game asset work and can no longer access it)
  arb71703 (banned by alternative user, unknown if Riri but suspected) - Additionally, this is a Geometry Dash moderator.

  Account I do not know the exact tag of, but I will provide a link to their social:
  chloechu ************************
  

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I was falsely banned on the messaging platform Discord for being underage. To resolve this I filed an appeal 3 weeks ago containing all the proof necessary that I was not underage (Photo with my face / ID). After a few days without a response, I filed another ticket with the same information, which Discord marked as "solved" immediately, without addressing my issue. Every subsequent ticket I made was also closed without any response. My original ticket (##********) is still unresolved and marked as open, and despite messaging them over ******* and emailing their support my ticket has still remained open for the past 21 days. I've provided them with my information over and over they don't do anythhing with it, and I'm genuinely questioning how such a large company has such an incompetent support team. I would like for my ticket to be resolved, and my account allowed access to Discord again.

  

  Business Response

  Date: 05/08/2025

  On 5/8/2025 we responded to the user via ticket #******** with, 
  
  "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm banned again today after receiving another violation due to the scam spam from a hacker on March 19, which had already gotten me permanently banned 3 times before.Account:Username: liam.__.ID: ****************** Email: *************************

  

  Business Response

  Date: 05/12/2025

  On 5/12/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23301989
  
  I am rejecting this response because: Discord repeatedly banned and unbanned me three times after I was hacked on March 19. I submitted a complaint through BBB to Discord each time I was banned. Discord reviewed the spam and removed my violations all 3 times. I was banned a 4th time at May 8 due to the same scam spam from the hacker that had already gotten me banned 3 times. I submitted a complaint as usual, but now they say "Weve reviewed and confirmed this violation, and we will not reinstate your account" even though the violation is the same as before.
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 05/14/2025

  On 5/12/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now solved.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23301989
  
  I am rejecting this response because: Discord lied, they didn't review my violation. Their system still re-banned an account after it was unbanned three times, all of which happened after I filed a complaint through the BBB, for the same scam message spammed once on Mar 19 by a hacker: '50$ gift ***************************************'. There was no spam after that.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!2 days ago, at 5:51 AM GMT+4, I received a punishment on my account (username: preeky / user ********************** for breaking Discord's community guidelines. The reason for this punishment was due to saying an abbreviation for the words Chestplate and Creator Points. The aforementioned abbreviation being "cp". I am in a community dedicated to a Minecraft server "Hypixel Skyblock" this community strives on the collection of armor inside of the game, the special thing about this armor is that it's colored. There are 4 types for a full set of armor, Boots, Leggings, Chestplate and Helmet. Throughout the years people have resorted to typing in abreviations. Boots is the same, Leggings is Legs, Chestplate on the other hand is "cp" and Helmet is Helm. Due to my role as a staff member in a big discord server, I suspect I got mass reported in the server for all of my messages that contain the abbreviation. I assure you, the messages were not referring to anything related to child safety or nsfw material, the abbreviations were used as a habit from the years of being in said community and meant no harm. The false punishment has had significant impact on my account's status and put my account at risk of further suspension or deletion. Please review my punishment. (username: preeky / user **********************.

  

  Business Response

  Date: 05/08/2025

  As of 5/8/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23300555
  
  I am rejecting this response because: 
  Hello,
  The email attached to the complaint in your ticketing system at ******************** is ********************** with the ticket number being 56050573. Please take a look at it. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 05/12/2025

  As of 5/12/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I while ago, I lost access to my 5 year discord account. That account was very important to me (had lots of important dm's etc). I lost access to it because I deleted the email to the account without realising it was still linked to that discord account and would like for the password and email to be changed. I have all the information to the account still, just whenever I log in it says "check your email to login" but obviously it's permanently deleted and I cannot retrieve it in anyway so I contacted support and they said "we cant do anything unless you have access to that email". So it was all useless and I've resorted to this. (Ask me for any info you need I have it.)Thanks - Lachlan

  

  Business Response

  Date: 05/08/2025

  On 03/06/2025 we responded to the user via ticket #******** with, "Unfortunately, to modify the email linked to your Discord account credentials, you will need to obtain access to your email address to fulfill the necessary verification. In light of this, I advise you to get in contact with your email provider and make an effort to retrieve your address. Otherwise, your best option would be to establish a new account as we are regretfully unable to change your email for security reasons. I sincerely apologize for any inconvenience.". 
  
  The ticket is now closed.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23300453
  
  I am rejecting this response because: I (CANNOT) do anything about getting the email (RETRIEVED) I (CANNOT) which I've tried to tell all of you multiple times so I need YOU to change it for me. Here are the details to the account (THE ***** ADDRESS WHICH IS ALSO (PERMANENTLY DELETED FOREVER NO RETRIEVEVING IT.)

  email: ******************************

  password: Noob201111

  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 05/12/2025

  On 03/06/2025 we responded to the user via ticket #******** with, "Unfortunately, to modify the email linked to your Discord account credentials, you will need to obtain access to your email address to fulfill the necessary verification. In light of this, I advise you to get in contact with your email provider and make an effort to retrieve your address. Otherwise, your best option would be to establish a new account as we are regretfully unable to change your email for security reasons. I sincerely apologize for any inconvenience.".
  
  The ticket is now closed.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23300453
  
  I am rejecting this response because: I have already PERMENANTLY DELETED AND CANNOT. I MEAN (CANNOT) RETRIEVE OR DO ANYTHING TO GET THIS EMAIL BACK.
  
  Sincerely,
  
  ******* **********