Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord limited my account and gave me a warning for 'hateful conduct' despite me doing anything against this policy. I attempted to explain this in a ticket (ticket id ********* however it was automatically closed by an ai robot 2 hours later, i submitted another ticket (ticket id ********* and got the same outcome with the exact same time. Believing me to think that discord uses ai robots for appeals which violates certain laws regarding DSA. I also requested a review via the proper method which was denied (review request id #********************** few days after I attempted to submit a privacy request which requested all the decision making regarding the decision (ticket id ********* however this got closed, I reopened this ticket and am awaiting a response from Discord. It has been 23 at the time of writing this, if I receive no response in 30 days then I will escalate it as a GDPR violation as discord failed to respond within 30 ******* addition, I've opened a dispute by emailing ************************************** (ticket id ********* however have received nothing back so far (it's been 23 days).here are all the ticket *********************** - appealing id from in app ******** - appeal number 1 submitted via the contact form ******** - appeal number 2 submitted via the contact form ******** - privacy request ******** - dispute I am asking that discord responds to my tickets and removes the warning otherwise I will be submitting a privacy complaint to the data protection of Finland and ** along with submitting an out of court dispute and escalate this ********** discord user id is : *******************

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23851543
  
  I am rejecting this response because: I am requesting a human review and an explanation to ALL the points in my original message to the BBB. 
  
  Sincerely,
  
  Aleksi ********

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23851543
  
  I am rejecting this response because: this is the exact same copy pasted response you gave me last time - I am requesting a human review and an explanation to ALL the points in my original message to the BBB. 
  
  Sincerely,
  
  Aleksi ********

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This false ban happened 7th of september 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on 7 oct 2024.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/09/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23850962
  
  I am rejecting this response because: 

  I want to address the claim that I never submitted a ticket. In reality, Ive created several, and as shown in the screenshot, every single one was rejected without any explanation for why I was banned to begin with. This lack of communication has been extremely frustrating. Ive now opened a new ticket in hopes that it will be reviewed properly by a human and that I will finally receive a clear explanation for the ban.
  
  Sincerely,
  
  *** ****** Karlsson

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My username is happy08895. A few weeks ago, I was banned from the platform without any attachments or specific reason provided, other than a general statement about child safety. The message that appears as the reason for the ban is:happy08895 <@1288490838380384309>.I want to emphasize that I expect a response from a human, not from artificial intelligence or an automated bot, as my case requires real verification and individual review.I must say that I do not believe I have done anything related to this. I do not participate in any activities that would threaten child safety. I believe this is a mistake from AI moderation, as I suspect that someone in a server mass-reported my account.I have appealed this decision both to an account that guaranteed a response within 24 hours, from which I have still received no reply, and to another that was marked as solved by a bot even though nothing was actually resolved.This account is very important to me, and I do not want to lose it, as I have a lot of information and friends with whom I communicate through Discord. Please reach back to me, as I strongly believe this is a serious mistake.I have also attached evidence: lack of response from Discord after emailing the disputes address, proof of my account being suspended without any attachments or evidence showing that I violated child safety rules, and a bot response stating that my account is temporarily limited even though it also says I am permanently suspended.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23850831
  
  I am rejecting this response because:
  I would like Discord Support to justify in detail how simply mentioning another user (<@*******************>) could have resulted in a permanent suspension of my account. To my knowledge, mentioning other users on a Discord server does not in any way pose a threat to others, nor does it violate the Community Guidelines. I expect a response from a human, not from artificial intelligence or an automated bot, as my case requires real verification and individual review. I also expect a detailed and comprehensive reply, not just a single-sentence response.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/16/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was falsely banned for child safety, the thing is I sent a video to a friend and discord thought it was violating their rules, then discord restricted my access to sending images, files and attachments, I accidentally tried to resend the video and got my account banned even though I couldn't send it, I'd like to get unbanned, because I didn't saw any proof that I did something wrong, only reason, I think this is a mistake of discord's ai moderation, loaded screenshot, that there no proof, only reason (I am not from ***)Discord nickname: chelovechek_1 This account's gmail: ********************

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23850830
  
  I am rejecting this response because:

  I don't get any proof from discord that I did something wrong and broke their rules, so I want proof or reactivate of my account, because all messages from discord in tech support is AI or bot and they can't help to their users (there are proof in screenshot, that shows discord didn't showed me message, where I break their rules)
  
  Sincerely,
  
  Vlad Shloida

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23850830
  
  I am rejecting this response because: I didn't did anything, but got blocked, discord says that I break their rules, but no, and discord has no proof that I did anything, do something with this, there screenshot, where you can see, that discord don't shows me message, where I break their rules, and please, can discord answer me by real Human 
  
  Sincerely,
  
  Vlad Shloida

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 5, 2025 The day I got permanently suspended - Full Context: I was a High Postion Staff in a 115k Members server, a member told me to go to dms and I proceeded to because they told me it was "important" and "serious". We've had a talk about the situation, it consists of someone sending them a DM of a photo that has CSAM on it although it is obviously made by AI, he told me to "Ban" the person BUT I dont have ban perms because only owners have. I proceeded to ask him to send me the User's ID because the server I'm a High Staff in has a channel called #ban-requests, for context, this channel is used to put people for breaking our server rules and especially the Discord TOS which only the server Mods+ can see, we usually jail people using the bleed bot and then proceed to put the violator to the channel with the format of [User ID] [Reason] [Evidence/Proof of Violation]. We usually ban people for Doxx, NSFW - ****, Sexual, or anything that violates Discord TOS. Furthermore, I proceeded to put the violator (the one the member reported to me in DMs) to #ban-requests and I proceeded to sleep for the night because it was very late. After I woke up, I got an email from Discord about my account being disabled permanently. I never mocked, joked, or laughed about anything, all I did was do my job as a High Position Staff to keep and have the members follow the Discord TOS and have the violators banned from the server. I appealed to Discord already and all I get is bot responses and no human whatsoever, I was hoping to be emailed by a human by Discord so everything can be explained and clarified without pulling anything out of context, because they can review the whole situation (which I believe they can see any server or anything that happens within it) especially the message itself.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint regarding the unjust suspension of my Discord account, which has been active for over 4 years without any previous issues. Recently, my account was suspended due to a violation of "child safety" policies. However, I am confused and frustrated, as I have not engaged in any inappropriate or suspicious behavior. I have not sent any offensive messages, shared harmful content, or participated in any activity that could be deemed a violation of Discord's community guidelines.The suspension notice from Discord did not provide a clear explanation of the specific reason for the action taken against my account. There was no reference to any specific messages, actions, or content that I may have shared that could have led to this decision. Furthermore, I have made multiple attempts to reach out to Discords support team for clarification, but I have yet to receive a satisfactory response.I have been a loyal user of ********************** for four years and have always adhered to the platform's rules and regulations. This suspension is completely unjust, and I am seeking your assistance in resolving this issue. I believe the suspension was an error, and I request that my account be reviewed and reinstated.I appreciate your prompt attention to this matter.Sincerely,Hlib Verinkin,discord id: popka_pipka,*******************************

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23850811
  
  I am rejecting this response because it does not explain the specific reason for my account suspension. 
  
  
  Discord informed me that my account was disabled for a "Child Safety" violation, but they have not provided any details about what exact message, image, or activity was considered a violation. Without this information, I cannot understand what I supposedly did wrong. 
  
  
  Simply stating "Child Safety" without identifying the specific content in question is not a sufficient or transparent explanation.
  
  I would also like to emphasize that during my entire time using Discord, I have never engaged in harmful behavior, not have I ever intended to. I hope for your understanding and a fair reconsideration of this matter.
  
  
  
  
  
  Sincerely,
  
  Hlib Verinkin

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23850811
  
  I am rejecting this response because I have not received any reply regarding my complaint. The BBB message mentioned that I should have received a response, but the last communication I received from Discord was on September 9th, and since then nothing further has come.  
  
  
  This makes the BBB response look more like an automated message rather than an actual reply to my case. As of today, September 10th, I am still waiting for a proper response, so I cannot accept the current status.
  
  
  
  Sincerely,
  
  Hlib Verinkin

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 4th, 2025, my Discord account was banned. I firmly believe this action was taken in error, as I have not violated Discords Terms of Service or Community Guidelines, including rules related to child safety.I have consistently adhered to all Discord rules and community standards. The ban has caused me undue inconvenience, and I am seeking a thorough review of my account and reinstatement.I respectfully request clarification regarding the reason for this ban and a prompt resolution to restore access to my account.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from discord for child safety but they do not give me the reasons, I have asked for several tests when making an appeal but they do not solve my problem, I only have groups with my friends and when joking I only do it with them also I had an active subscription and I am afraid that it will continue charging to my card.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a ticket on Discord's support forums outlining how one of their "servers" was being used to exploit minors. Within under 5 minutes, a bot responded to the ticket outlining how to report things in-app. The ticket was then immediately closed without a human ever seeing it. I have reported over 500 messages in-app, and the actions needed suspension to stop the child safety issue did not occur. I then filed a ticket, which was immediately closed. I have entirely exhausted ways to prevent minors from being harmed. The ticket I filed outlines in detail how a server targeted towards children has an owner who uses the direct messaging feature of Discord to prey on minors as well as how he continues to evade bans using multiple accounts on **********************. A human never even read it. This predator is still active on Discord as I type this complaint, free to prey on children who are trying to play an online game. (Discord Ticket ID: *********

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23850500
  
  I am rejecting this response because Discord sent a template message entirely unrelated to the actual complaint.
  
  Sincerely,
  **** ******

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  If a credible threat of violence has been made and you or someone else are in immediate danger, or if someone is considering self-harm and is in immediate danger, please contact your local law enforcement agency. They generally have more investigative resources and can contact us for information that we aren't able to disclose to others.
  
  Sincerely,
  
  Discord,".

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23850500
  
  I am rejecting this response because Discord gave me the same template response I was sent in a ticket. As I explained in my initial request to the Bureau, I have reported things in-app hundreds of times to no avail. If someone read the ticket, they would see that reporting in-app is inherently flawed and has done nearly nothing to stop the issues at hand.
  
  Sincerely,
  **** ******