Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint regarding the unjust suspension of my Discord account, which has been active for over 4 years without any previous issues. Recently, my account was suspended due to a violation of "child safety" policies. However, I am confused and frustrated, as I have not engaged in any inappropriate or suspicious behavior. I have not sent any offensive messages, shared harmful content, or participated in any activity that could be deemed a violation of Discord's community guidelines.The suspension notice from Discord did not provide a clear explanation of the specific reason for the action taken against my account. There was no reference to any specific messages, actions, or content that I may have shared that could have led to this decision. Furthermore, I have made multiple attempts to reach out to Discords support team for clarification, but I have yet to receive a satisfactory response.I have been a loyal user of ********************** for four years and have always adhered to the platform's rules and regulations. This suspension is completely unjust, and I am seeking your assistance in resolving this issue. I believe the suspension was an error, and I request that my account be reviewed and reinstated.I appreciate your prompt attention to this matter.Sincerely,Hlib Verinkin,discord id: popka_pipka,*******************************

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23850811
  
  I am rejecting this response because it does not explain the specific reason for my account suspension. 
  
  
  Discord informed me that my account was disabled for a "Child Safety" violation, but they have not provided any details about what exact message, image, or activity was considered a violation. Without this information, I cannot understand what I supposedly did wrong. 
  
  
  Simply stating "Child Safety" without identifying the specific content in question is not a sufficient or transparent explanation.
  
  I would also like to emphasize that during my entire time using Discord, I have never engaged in harmful behavior, not have I ever intended to. I hope for your understanding and a fair reconsideration of this matter.
  
  
  
  
  
  Sincerely,
  
  Hlib Verinkin

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23850811
  
  I am rejecting this response because I have not received any reply regarding my complaint. The BBB message mentioned that I should have received a response, but the last communication I received from Discord was on September 9th, and since then nothing further has come.  
  
  
  This makes the BBB response look more like an automated message rather than an actual reply to my case. As of today, September 10th, I am still waiting for a proper response, so I cannot accept the current status.
  
  
  
  Sincerely,
  
  Hlib Verinkin

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 4th, 2025, my Discord account was banned. I firmly believe this action was taken in error, as I have not violated Discords Terms of Service or Community Guidelines, including rules related to child safety.I have consistently adhered to all Discord rules and community standards. The ban has caused me undue inconvenience, and I am seeking a thorough review of my account and reinstatement.I respectfully request clarification regarding the reason for this ban and a prompt resolution to restore access to my account.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from discord for child safety but they do not give me the reasons, I have asked for several tests when making an appeal but they do not solve my problem, I only have groups with my friends and when joking I only do it with them also I had an active subscription and I am afraid that it will continue charging to my card.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a ticket on Discord's support forums outlining how one of their "servers" was being used to exploit minors. Within under 5 minutes, a bot responded to the ticket outlining how to report things in-app. The ticket was then immediately closed without a human ever seeing it. I have reported over 500 messages in-app, and the actions needed suspension to stop the child safety issue did not occur. I then filed a ticket, which was immediately closed. I have entirely exhausted ways to prevent minors from being harmed. The ticket I filed outlines in detail how a server targeted towards children has an owner who uses the direct messaging feature of Discord to prey on minors as well as how he continues to evade bans using multiple accounts on **********************. A human never even read it. This predator is still active on Discord as I type this complaint, free to prey on children who are trying to play an online game. (Discord Ticket ID: *********

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23850500
  
  I am rejecting this response because Discord sent a template message entirely unrelated to the actual complaint.
  
  Sincerely,
  **** ******

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  If a credible threat of violence has been made and you or someone else are in immediate danger, or if someone is considering self-harm and is in immediate danger, please contact your local law enforcement agency. They generally have more investigative resources and can contact us for information that we aren't able to disclose to others.
  
  Sincerely,
  
  Discord,".

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23850500
  
  I am rejecting this response because Discord gave me the same template response I was sent in a ticket. As I explained in my initial request to the Bureau, I have reported things in-app hundreds of times to no avail. If someone read the ticket, they would see that reporting in-app is inherently flawed and has done nearly nothing to stop the issues at hand.
  
  Sincerely,
  **** ******

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was banned recently for the reasoning of "Child Safety", but I had not been given any information on how exactly I had broken this rule.I have reached out to support numerous times , and every response has been the exact same from their AI moderation. I have also made it clear in every ticket I sent that I have government-issued ** that can prove my age if needed.I am requesting Discord looks at my case with a human employee, instead of their AI that has been proven to be faulty on many occasions My user ** on the banned account is ****************** My ticket numbers are, in chronological order;59454810 ******** I submitted a request to have my account ban double checked, and it failed as well. The ** for that request is *******************

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you so much for your help! This account is very near and dear to my heart & holds so many important memories, good and bad. I'm glad it could be reinstated.
  
  Sincerely,
  
  ***** Taman-******

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Im here to write about getting a human response.Originally, My main account inside this business was terminated for breaking their terms of service, The reason was child safety and it was completely false, I got this account reinstated.Because of my main account being falsely terminated, It led to my other account (username: absoltion) being terminated too for ban evasion and i still havent gotten it back.I have some important messages inside that account and would love to reinstate it, So i contacted discord support only to be presented with Automated replies over and over.The automated replies were so bad, That i made sure to include exactly what it was telling me, only to receive them nonetheless. (Check image)These automated replies automatically close my ticket to discord support too, so if i keep making them, They keep getting closed and no assistant will be able to help ***** here to just request an assistant from discord again, Since discord support is taking me nowhere, again.(Message to discord assistant, This account is originally banned for ban evasion but it was banned because my main account got falsely terminated, I got my main account reinstated and i want this account reinstated too.)

  

  Business Response

  Date: 09/09/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23850472
  
  I am rejecting this because:
  
  The ticket you provided was solved by ***** and is not open, May you lift the ban on the account absoltion through here please?
  The email is ************************ I keep making tickets using the email associated with the falsely terminated account but it keeps closing due to ***** saying the exact same thing.

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the permanent suspension of my Discord account (toastedavacado), which I have had for several years without any prior violations.Recently, my account was permanently banned for ban evasion. This is incorrect. I have never been banned before, nor have I ever attempted to evade a ban. The only unusual action I took was logging into my account through the Mullvad VPN, which I use for privacy reasons. Discords automated system appears to have misinterpreted this login as ban evasion and wrongfully terminated my account.This account is important to me both socially and financially. I have purchased Discord Nitro and/or server boosts on this account using Apple Pay, and I am able to provide proof of payment through my ***** purchase history. While I no longer have access to the Gmail address tied to the account, I am a paying customer and have valid billing records to prove ownership.I have submitted appeals through Discords official support channels, but I have not received any resolution. I am requesting that Discord review this suspension with human oversight, verify my ownership using my billing records, and reinstate my ********** a long-time user and paying customer, I find it unacceptable that my account was permanently suspended due to an automated false positive, without proper review or consideration of my history, payments, and proof of legitimate ownership.I no longer have access to the Gmail tied to the account, so please use this email for contact and verification:************************************* Desired resolution: Reinstate my account (toastedavacado) after verifying ownership via billing proof, or at the very least provide a proper explanation and fair review rather than an automated dismissal.

  

  Business Response

  Date: 09/09/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date I got banned is September 2 2025 I got falsely banned and all I get is bot responses when I try to appeal I want to talk to a human

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23849877
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ***

  Customer Answer

  Date: 09/09/2025

  Hello, you say I violated the community guideline. I reported it a person on there. I am the age 16 . I can prove that. This guy was 17. He manipulated me into sending pictures. I did not have any ill Intense thats why I reported him. I was scared to report him at first because I thought he would find me.

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23849877
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19th 2025, discord suspended my account on their platform for child safety with no evidence given. Ive been trying to get in contact with their support agents but the only replies I got are automated replies or no replies at all. I wish for discord to reinstate my account and/or state the exact reason why I got suspended for child safety.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23849661
  
  I am rejecting this response because:
  I have requested evidence for my violation. Please provide me with the full evidence of my violation, and if not please reinstate the account.

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23849661
  
  I am rejecting this response because:
  Please cease from using automated responses. I have kindly asked for evidence for the violation that you have failed to provide in your support website. I kindly asked to reinstate the account.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have banned my discord account have got 3 Violations that resulted in my permanent account suspension all of because i joined some servers way back in which i never participated in anything, i even forgot i joined those servers never even sent a single message but still got banned because of them, I didn't broke any other discord Guidelines But they still only give bit response no human response.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aura Night