Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I reported a message containing harmful content to Discord using the **************** Act form on *********************************************************** . My reference number for the report is #******************* Discord responded that the content does not violate their Terms of Service. However, I believe the message does violate their Terms of Service because it contains inappropriate language. I am raising this concern as I am dissatisfied with how Discord handled my report.Thank you for your time and assistance.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord here: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  
  Discord".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23852602
  
  I reject the businesss response because my concern was not resolved. I reported a message on Discord (Ref #*******************) as violating their Terms of Service due to inappropriate language. Discord said it did not violate their terms but gave no clear explanation or re-review. I request the Trust & Safety team to review my report under their Terms of Service and Community Guidelines. I respect Discords privacy rules that any actions taken will not be shared with me or anyone else; I only ask for a proper re-review instead of being directed back to the same reporting process I already followed.

  
  

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord here: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  
  Discord".

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23852602
  
  I reject the businesss response. Under the **************** Act (***), I have the right to a proper review when harmful content is reported. My report (Ref #*******************) was dismissed without a clear explanation or re-assessment, even though I followed the correct reporting procedure. I fully respect Discords privacy rules that enforcement actions will not be shared with me or anyone else; however, the *** requires that reports be properly reviewed. I request that Discord conduct a thorough re-review of my report instead of repeatedly directing me back to the same process I already used.

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this message to begin the informal dispute resolution process regarding the permanent suspension of my account and the additional strike issued under child safety. I believe this action is unjustified and the result of an error by automated moderation or AI, rather than a legitimate breach of the Terms of Service or Community Guidelines. I submitted an appeal through Discord's support system, but it was not useful, as they did not provide me with the reason for my ban. My account is linked to the email address ******************** This account is crucial for me as it has important messages with friends that I am no longer in contact with/deceased, in addition to vital information/services, and prior to that week, I had no previous violations in my 5 years using the app. I respectfully request that a member of the moderation team personally review this case and remove both the suspension and the strike from my account history.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im submitting this complaint because *** tried multiple times to appeal the permanent disabling of my Discord account, but every single ticket gets automatically closed by their bot (*****) without any confirmation that a real human reviewed my case.Ive been respectful and provided all relevant information in my previous appeals, including screenshots and even a handwritten apology to show sincerity. I was 14 years old at the time of the incident, and Ive been working hard since then to understand my mistake and ensure it never happens ******** request is simple: I just want Discord ************** to have a real human review my case manually. Ive put in extensive effort and followed every step, but I keep receiving automated replies instead of a proper review.All Im asking for is a fair chance to have my case looked at by someone who can understand the context before making a final decision.Thank you for your time and assistance.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23852343
  
  I am rejecting this response because:

  Hello,
  Thank you for reviewing my complaint. I fully understand Discords policies and the seriousness of this situation, but Im begging for just one final, thorough review of my case by a human being before making a permanent decision.
  My previous appeal ticket was [#********], where I explained everything in detail, provided supporting documents, and even included a handwritten apology to show how truly remorseful I am. I was only 14 years old at the time of the incident, and I made a one-time mistake that Ive regretted every single day since.
  This has severely impacted my mental health. Ive lost contact with friends, communities, and support networks *** built over years. Ive spent countless nights crying, feeling isolated, and blaming myself for everything. Im not asking for forgiveness without understanding  Im asking for a real person to look at my case manually, consider my age, and see the context behind what happened.
  Ive learned from this experience and worked hard to grow as a person since then. If Im given another chance, I promise to follow Discords rules closely and ensure nothing like this ever happens again.
  I respectfully ask that my case be looked at by someone who can review the full context before closing the door on me forever. Please, I just want a fair chance.
  Thank you for your time and understanding, and
  Ive also attached three vouches from friends who can speak to my positive behavior on Discord over the years.
  Saqib (3rust)
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 09/10/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23852343
  
  I am rejecting this response because:
  
  Hello.
  Thank you for reviewing my complaint. I understand Discords policies and the seriousness of this situation, but it feels as though all responses so far have been automated and not reviewed by an actual person. Im respectfully asking for just one thorough human review of my case before any final decision is made.
  Ive already provided extensive information, including my previous appeal ticket [#********], multiple supporting documents, three friend vouches, and even a handwritten apology to show my sincerity. I was 14 years old at the time of the incident and made a one-time mistake that I deeply regret. Since then, Ive worked hard to learn from this, grow as a person, and make sure nothing like this ever happens again.
  This situation has severely impacted my mental health Ive lost friends, communities, and connections Ive built over years. Im not asking for forgiveness without understanding; Im only asking for someone to personally review the full context before deciding my accounts future.
  Please, I respectfully request that my case be reviewed by a real person who can see everything Ive submitted before closing this matter.
  Thank you for your time and consideration.
  Sincerely,
  ******** ***** (3rust)
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm unfairly receiving spam warnings. There's probably a problem with the filter used that's identifying my messages as spam. However, I use Discord most of the time to talk to just one friend. My account is almost 10 years old, and I've never spammed. The company refuses to check my account. I only receive responses from bots, and because of this, I continue to receive these warnings randomly throughout the day. I need a human to check my account. Here the numbers of some of my tickets sent: ********, ********, ********. My username is mionaganohara.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  * Sending a large number of direct messages in a short span of time
  * Participating in a server dedicated to spamming Discord
  * Selfbotting
  * Taking other actions on Discord for example, joining a ton of servers faster than humanly possible
  * Using third party tools to automate gift redemption, such as for Nitro gifts
  * Attempting potentially fraudulent activity
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23852198
  
  I am rejecting this response because:

  Even here you guys are still giving me bot replies. If I did spam them show me what kind of spam I did and the period I did that. Can you do it? You can't because I never spammed anything. Stop giving me those copy paste replies and look into the case.
  

  

  Business Response

  Date: 09/15/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  * Sending a large number of direct messages in a short span of time
  * Participating in a server dedicated to spamming Discord
  * Selfbotting
  * Taking other actions on Discord for example, joining a ton of servers faster than humanly possible
  * Using third party tools to automate gift redemption, such as for Nitro gifts
  * Attempting potentially fraudulent activity
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23852198
  
  I am rejecting this response because:

  I'm willing to see how many times i have to try until i stop receiving bot replies and some actual human can actually check the case. I wonder if i need to escalate this to the justice system, because this is absolutely ridiculous. 

  I'm gonna ask again: if I did spam, then show me the proof. Tell me exactly what I spammed, and the time of the day that I did it.
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord limited my account and gave me a warning for 'hateful conduct' despite me doing anything against this policy. I attempted to explain this in a ticket (ticket id ********* however it was automatically closed by an ai robot 2 hours later, i submitted another ticket (ticket id ********* and got the same outcome with the exact same time. Believing me to think that discord uses ai robots for appeals which violates certain laws regarding DSA. I also requested a review via the proper method which was denied (review request id #********************** few days after I attempted to submit a privacy request which requested all the decision making regarding the decision (ticket id ********* however this got closed, I reopened this ticket and am awaiting a response from Discord. It has been 23 at the time of writing this, if I receive no response in 30 days then I will escalate it as a GDPR violation as discord failed to respond within 30 ******* addition, I've opened a dispute by emailing ************************************** (ticket id ********* however have received nothing back so far (it's been 23 days).here are all the ticket *********************** - appealing id from in app ******** - appeal number 1 submitted via the contact form ******** - appeal number 2 submitted via the contact form ******** - privacy request ******** - dispute I am asking that discord responds to my tickets and removes the warning otherwise I will be submitting a privacy complaint to the data protection of Finland and ** along with submitting an out of court dispute and escalate this ********** discord user id is : *******************

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23851543
  
  I am rejecting this response because: I am requesting a human review and an explanation to ALL the points in my original message to the BBB. 
  
  Sincerely,
  
  Aleksi ********

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23851543
  
  I am rejecting this response because: this is the exact same copy pasted response you gave me last time - I am requesting a human review and an explanation to ALL the points in my original message to the BBB. 
  
  Sincerely,
  
  Aleksi ********

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This false ban happened 7th of september 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on 7 oct 2024.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/09/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23850962
  
  I am rejecting this response because: 

  I want to address the claim that I never submitted a ticket. In reality, Ive created several, and as shown in the screenshot, every single one was rejected without any explanation for why I was banned to begin with. This lack of communication has been extremely frustrating. Ive now opened a new ticket in hopes that it will be reviewed properly by a human and that I will finally receive a clear explanation for the ban.
  
  Sincerely,
  
  *** ****** Karlsson

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My username is happy08895. A few weeks ago, I was banned from the platform without any attachments or specific reason provided, other than a general statement about child safety. The message that appears as the reason for the ban is:happy08895 <@1288490838380384309>.I want to emphasize that I expect a response from a human, not from artificial intelligence or an automated bot, as my case requires real verification and individual review.I must say that I do not believe I have done anything related to this. I do not participate in any activities that would threaten child safety. I believe this is a mistake from AI moderation, as I suspect that someone in a server mass-reported my account.I have appealed this decision both to an account that guaranteed a response within 24 hours, from which I have still received no reply, and to another that was marked as solved by a bot even though nothing was actually resolved.This account is very important to me, and I do not want to lose it, as I have a lot of information and friends with whom I communicate through Discord. Please reach back to me, as I strongly believe this is a serious mistake.I have also attached evidence: lack of response from Discord after emailing the disputes address, proof of my account being suspended without any attachments or evidence showing that I violated child safety rules, and a bot response stating that my account is temporarily limited even though it also says I am permanently suspended.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23850831
  
  I am rejecting this response because:
  I would like Discord Support to justify in detail how simply mentioning another user (<@*******************>) could have resulted in a permanent suspension of my account. To my knowledge, mentioning other users on a Discord server does not in any way pose a threat to others, nor does it violate the Community Guidelines. I expect a response from a human, not from artificial intelligence or an automated bot, as my case requires real verification and individual review. I also expect a detailed and comprehensive reply, not just a single-sentence response.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/16/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was falsely banned for child safety, the thing is I sent a video to a friend and discord thought it was violating their rules, then discord restricted my access to sending images, files and attachments, I accidentally tried to resend the video and got my account banned even though I couldn't send it, I'd like to get unbanned, because I didn't saw any proof that I did something wrong, only reason, I think this is a mistake of discord's ai moderation, loaded screenshot, that there no proof, only reason (I am not from ***)Discord nickname: chelovechek_1 This account's gmail: ********************

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23850830
  
  I am rejecting this response because:

  I don't get any proof from discord that I did something wrong and broke their rules, so I want proof or reactivate of my account, because all messages from discord in tech support is AI or bot and they can't help to their users (there are proof in screenshot, that shows discord didn't showed me message, where I break their rules)
  
  Sincerely,
  
  Vlad Shloida

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23850830
  
  I am rejecting this response because: I didn't did anything, but got blocked, discord says that I break their rules, but no, and discord has no proof that I did anything, do something with this, there screenshot, where you can see, that discord don't shows me message, where I break their rules, and please, can discord answer me by real Human 
  
  Sincerely,
  
  Vlad Shloida

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 5, 2025 The day I got permanently suspended - Full Context: I was a High Postion Staff in a 115k Members server, a member told me to go to dms and I proceeded to because they told me it was "important" and "serious". We've had a talk about the situation, it consists of someone sending them a DM of a photo that has CSAM on it although it is obviously made by AI, he told me to "Ban" the person BUT I dont have ban perms because only owners have. I proceeded to ask him to send me the User's ID because the server I'm a High Staff in has a channel called #ban-requests, for context, this channel is used to put people for breaking our server rules and especially the Discord TOS which only the server Mods+ can see, we usually jail people using the bleed bot and then proceed to put the violator to the channel with the format of [User ID] [Reason] [Evidence/Proof of Violation]. We usually ban people for Doxx, NSFW - ****, Sexual, or anything that violates Discord TOS. Furthermore, I proceeded to put the violator (the one the member reported to me in DMs) to #ban-requests and I proceeded to sleep for the night because it was very late. After I woke up, I got an email from Discord about my account being disabled permanently. I never mocked, joked, or laughed about anything, all I did was do my job as a High Position Staff to keep and have the members follow the Discord TOS and have the violators banned from the server. I appealed to Discord already and all I get is bot responses and no human whatsoever, I was hoping to be emailed by a human by Discord so everything can be explained and clarified without pulling anything out of context, because they can review the whole situation (which I believe they can see any server or anything that happens within it) especially the message itself.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.