Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was banned recently for the reasoning of "Child Safety", but I had not been given any information on how exactly I had broken this rule.I have reached out to support numerous times , and every response has been the exact same from their AI moderation. I have also made it clear in every ticket I sent that I have government-issued ** that can prove my age if needed.I am requesting Discord looks at my case with a human employee, instead of their AI that has been proven to be faulty on many occasions My user ** on the banned account is ****************** My ticket numbers are, in chronological order;59454810 ******** I submitted a request to have my account ban double checked, and it failed as well. The ** for that request is *******************

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you so much for your help! This account is very near and dear to my heart & holds so many important memories, good and bad. I'm glad it could be reinstated.
  
  Sincerely,
  
  ***** Taman-******

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Im here to write about getting a human response.Originally, My main account inside this business was terminated for breaking their terms of service, The reason was child safety and it was completely false, I got this account reinstated.Because of my main account being falsely terminated, It led to my other account (username: absoltion) being terminated too for ban evasion and i still havent gotten it back.I have some important messages inside that account and would love to reinstate it, So i contacted discord support only to be presented with Automated replies over and over.The automated replies were so bad, That i made sure to include exactly what it was telling me, only to receive them nonetheless. (Check image)These automated replies automatically close my ticket to discord support too, so if i keep making them, They keep getting closed and no assistant will be able to help ***** here to just request an assistant from discord again, Since discord support is taking me nowhere, again.(Message to discord assistant, This account is originally banned for ban evasion but it was banned because my main account got falsely terminated, I got my main account reinstated and i want this account reinstated too.)

  

  Business Response

  Date: 09/09/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23850472
  
  I am rejecting this because:
  
  The ticket you provided was solved by ***** and is not open, May you lift the ban on the account absoltion through here please?
  The email is ************************ I keep making tickets using the email associated with the falsely terminated account but it keeps closing due to ***** saying the exact same thing.

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the permanent suspension of my Discord account (toastedavacado), which I have had for several years without any prior violations.Recently, my account was permanently banned for ban evasion. This is incorrect. I have never been banned before, nor have I ever attempted to evade a ban. The only unusual action I took was logging into my account through the Mullvad VPN, which I use for privacy reasons. Discords automated system appears to have misinterpreted this login as ban evasion and wrongfully terminated my account.This account is important to me both socially and financially. I have purchased Discord Nitro and/or server boosts on this account using Apple Pay, and I am able to provide proof of payment through my ***** purchase history. While I no longer have access to the Gmail address tied to the account, I am a paying customer and have valid billing records to prove ownership.I have submitted appeals through Discords official support channels, but I have not received any resolution. I am requesting that Discord review this suspension with human oversight, verify my ownership using my billing records, and reinstate my ********** a long-time user and paying customer, I find it unacceptable that my account was permanently suspended due to an automated false positive, without proper review or consideration of my history, payments, and proof of legitimate ownership.I no longer have access to the Gmail tied to the account, so please use this email for contact and verification:************************************* Desired resolution: Reinstate my account (toastedavacado) after verifying ownership via billing proof, or at the very least provide a proper explanation and fair review rather than an automated dismissal.

  

  Business Response

  Date: 09/09/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date I got banned is September 2 2025 I got falsely banned and all I get is bot responses when I try to appeal I want to talk to a human

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23849877
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ***

  Customer Answer

  Date: 09/09/2025

  Hello, you say I violated the community guideline. I reported it a person on there. I am the age 16 . I can prove that. This guy was 17. He manipulated me into sending pictures. I did not have any ill Intense thats why I reported him. I was scared to report him at first because I thought he would find me.

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23849877
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19th 2025, discord suspended my account on their platform for child safety with no evidence given. Ive been trying to get in contact with their support agents but the only replies I got are automated replies or no replies at all. I wish for discord to reinstate my account and/or state the exact reason why I got suspended for child safety.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23849661
  
  I am rejecting this response because:
  I have requested evidence for my violation. Please provide me with the full evidence of my violation, and if not please reinstate the account.

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23849661
  
  I am rejecting this response because:
  Please cease from using automated responses. I have kindly asked for evidence for the violation that you have failed to provide in your support website. I kindly asked to reinstate the account.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have banned my discord account have got 3 Violations that resulted in my permanent account suspension all of because i joined some servers way back in which i never participated in anything, i even forgot i joined those servers never even sent a single message but still got banned because of them, I didn't broke any other discord Guidelines But they still only give bit response no human response.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aura Night

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account got hacked by someone on a phone and sent very inappropriate images to a groupchat and luckily i saw and deleted it, but 20 minutes later i got banned and ive been emailing discord but their ai so doing nothing for me.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23849457
  
  I am rejecting this response because:

  I have had this account for a long time and I wasnt the one who sent it and me not getting my account back isnt fair because I had a lot on there. Please try to help me I wasnt even the one who did it.
  
  Sincerely,
  
  ******** Meachael

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I didnt even do anything wrong. This isnt fair I did nothing.
  
  Sincerely,
  
  ******** Meachael

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I got a false TOS violation standing on the Discord social platform. I havent done anything wrong and I believe my TOS violation on my Discord account should be lifted.This had occurred in September 6th 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23849295
  
  I am rejecting this response because: Discord sent an automated bot response once again to you guys and it wasn't an actual human reviewing my case.
  
  Sincerely,
  
  ***** *** **** ***

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23849295
  
  I am rejecting this response because: it is another automated response from a bot and not an actual human reviewing my case.
  
  Sincerely,
  
  ***** *** **** ***

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was incorrectly suspended by discord off of their platform. I haven't done any wrongdoing and I believe my suspension should be removed and my account reinstated. The suspension took place on September 5th, 2025 following a civil conversation about the United States law, which led to a permanent suspension onto the account mentioned due to an out of context message being reported. I have contacted Discord's suggested support page and received an unsatisfactory automated response. I am requesting that I get a sufficient response of review, otherwise I will pursue legal action in the form of a lawsuit or arbitration

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the title/subject says, my account: ************************ was suspended for sending a ******* post. My friend had sent me the screenshot via WhatsApp, so I decided to send it to my group of friends (he had also sent it, but I didn't know). After sending it, I called everyone on the call to play. Then my friend said he was warned by Discord for sending the screenshot (the screenshot is attached), which I sent. When I went to see, I had also received 1 warning. Then, my friend (who was also warned) and my other friend were arguing about it. We went to play to relax. Then, my friend said that we both got dropped from the call. Then, when I went to see my Discord, my account was logged out, so I thought my email had been hacked, so they logged me out. When I went to check the email, we had received +1 warning from Discord for the same reason as before, even though we were just playing, and my friend too (we were communicating through the Roblox game). He said that took +1 tmb, and now my friends and I are trying to get our accounts back (I did not violate any of the terms of service or Community Guidelines)

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********
  
  for what specific reason was I suspended