Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,716 total complaints in the last 3 years.
- 2,963 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was falsely banned on my account while trying to report someone who was actually doing something but I get banned for it and Ive tried reaching out to discord support for months and all I get is replies from a bot and theyve been no help whatsoever.
Business Response
Date: 06/27/2025
On 6/27/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was making a crude joke to my partner, which many people do, and I said bab instead of babe. No, I was not referring to him as a child as he is not, it was just an innocent inside joke that discord apparently took way too far.Business Response
Date: 07/08/2025
On 7/8/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Customer Answer
Date: 07/10/2025
Complaint: 23514543
I am rejecting this response because:They lied to me saying that it wasnt permanent; then after told me that I was permanently suspended. Im not sure if thats legal. And as well as I have one year of nitro on that account that I want to be canceled, and they have not bothered to do that either.
Sincerely,
******** ******Business Response
Date: 07/12/2025
On 7/8/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June 22nd, 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 06/25/2025
On 6/23/25 we responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Customer Answer
Date: 06/25/2025
Complaint: 23514497
I am rejecting this response because: They have not updated me at all or responded as shown in the attachment. "Discord has disabled your account for violating our Terms of Service or Community Guidelines. You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings." was repeated multiple times and I have not received a system DM or email with more information. Said again, I clearly know Discord has disabled my account but I never violated the terms of service or community guidelines, I was in a server only for a few months and had no clue it was a extreme terrorist server? I had not seen anything violating the rules or wasn't in time to see it. "Discord has disabled your account for violating our Terms of Service or Community Guidelines" Is not a full answer on why I was banned, and if I'm GOING to be unbanned or not. Its just some automatic bot responding to me instead of an actual human being. I hope that my ban is either lowered or lifted, I think a permanent ban is excessive for just joining a server. What If the user that had joined the server didn't know it was Violating Discords Terms of Service or Community Guidelines? That's my problem according to Discord because I had no idea or clue it was a Extreme Terrorist server.
Sincerely,
******* ******Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply.Business Response
Date: 06/25/2025
On 6/17/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i had several strikes added to my discord account for no reason as all reasons provided apply to things i never did and when i attempted to appeal these false violations that ended in a permanent ban in my account ********************** just ignored it. all im trying to have is all the violations on my account removed as none of them apply to things ive actually done on their platform. I look forward to hearing back from you and thank you for your timeBusiness Response
Date: 06/26/2025
On 6/26/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Customer Answer
Date: 06/28/2025
Complaint: 23513343
I am rejecting this response because:i did not do any violations on my account as i was not even using discord at the time it was clearly someone else on my account without my permission as i only found out from an email you sent me about me getting banned
Sincerely, ********
Miskiov ********Business Response
Date: 06/30/2025
On 6/26/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Customer Answer
Date: 06/30/2025
Complaint: 23513343
I am rejecting this response because: the people at discord are clearly not reading and understanding my point this is very obvious by the fact you respond with the same email every time. But i will say again my account which i had not used in a long time was banned by someone else violating the terms of service on my account. I hope this time you will understand my point of view because as you can tell it is very unfair to be punished for something you didn't do, not to mention the countless important contacts i have on that account
Sincerely,
Miskiov ********Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 21st, I got suspended from a false claim on discord due to mass reporting from someone with ill intent. The next day my account was unusable. I have tried emailing Discord about the situation to no response and my account remains unusable.Business Response
Date: 07/08/2025
On 7/8/25 we responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was unfairly banned from Discord. I tried contacting support, but all I got was automated responses that usually didn't come from a real person.Business Response
Date: 06/25/2025
On 6/16/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2024.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses providing no reason for the suspension, without someone actually looking at the ticket or taking any action. If needed my account username was "***********"Business Response
Date: 06/25/2025
On 8/12/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 06/29/2025
Complaint: *****************************************************************************************************************************************************
I am rejecting this response because: I would like to know exactly what I did to deserve the suspension as I was never told what I did that violated the rules, I would like to know what I could have sent to earn the suspension.
Sincerely,
***** ****Business Response
Date: 06/30/2025
On 8/12/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/01/2025
Complaint: 23512552
I am rejecting this response because you guys never told me what i did, just tell me what i did.
Sincerely,
***** ****Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello Discord ************** Team,I recently received a ban on my account for an alleged violation of your Child Safety policy. I want to start by saying that I fully understand how seriously Discord takes the safety of minors, and I completely support your efforts in protecting users.However, I was confused by this ban, as I have never shared, discussed, or engaged in any behavior that could be interpreted as violating your child safety rules. I genuinely believe this may have been a mistake or the result of a misinterpretation, possibly caused by an automated system or a flagged conversation taken out of ********** asking kindly for a thorough manual review of my account and any messages or activity that led to this decision. Im confident youll find no malicious intent or policy-breaking actions on my part.If theres anything I did wrong unintentionally, I am more than willing to understand, take accountability, and ensure it never happens again. I deeply value being part of the Discord community and would never do anything to put others at risk or violate the rules. I am in a lot of servers and chat wifh my friends a lot using discord and losing access to it will impact my conversation with my friendsPlease reconsider my ban and let me know if any further clarification is needed from my side.Thank you for your time and your commitment to user safety.******************Business Response
Date: 06/25/2025
On 6/22/25 we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was permanently suspended by discord for child safety at 3:20am 24/06/25 for 'child safety' due to a random server I was in. This means that not only I but around 10k members would have also been banned. I wish for the violation to be removed due to it not being fair and I've built up a loving community and friend group over my 4 years of playing.Business Response
Date: 06/25/2025
We are currently experiencing a higher than usual ticket volume. As of 6/25/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 06/25/2025
Complaint: 23511769
I am rejecting this response because: I do not agree with this response. I do not even *understand* what they mean by continue with this claim. They won't respond to me in any other claims unless it's the same thing takking about me being temporarily banned when I am infact permanently suspended. I want to be able to speak to a human who works for discord and see if they'll even unban me. I was unfairly banned. It was a server relating to *********** however I never posted or interacted with members in said server. I don't believe I should be banned when I can bet that other members who were interacting / the minors didn't get anything done.
Sincerely,
Ultn *******
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