Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account (username: *******, ID: ******************* was permanently suspended in January 2025 for alleged ban evasionan offense I did not commit. I have never violated Discord's rules or attempted to evade any bans.I believe this may be a false positive triggered by shared IP address issues, as I live in a neighborhood where multiple households use the same internet provider. This may have led their automated systems to incorrectly associate my account with another user.Since the suspension, I have contacted Discord Support several times. Unfortunately, I have only received automated, AI-generated responses with no human review or meaningful way to appeal. It has now been over four months without a resolution.I respectfully request that Discord conduct a manual review of my case, provide a proper explanation, and, if possible, reinstate my account. I am an innocent user affected by a system error, and I simply ask for fairness and the opportunity to be heard.Thank you for your time and assistance.

  

  Business Response

  Date: 06/27/2025

  On 6/26/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23525681
  
  
  
  I am rejecting this response because: My Discord account (username: m4rtina, ID: 612694932964245514) was wrongfully banned in January 2025 for alleged ban evasion. Discord claims I was evading a ban from another account, but I have never had another account banned.
  
  
  I believe this is a false positive due to multiple computers sharing the same IP address in my residential complex (evidence attached). I live in a condominium where the internet is managed through a shared provider, making IP overlaps very likely between unrelated users.
  
  
  Discord’s only response (ticket #57679935) was an automated message stating I should appeal using the email from the originally banned account—something that does not apply to me, because I’ve never owned or used any other account.
  
  
  I have submitted several appeals and messages, yet all I receive are automated responses with no human review. I’m an innocent user being punished for a situation out of my control, and I’ve had no proper way to appeal.
  
  
  I respectfully ask that Discord:
  * Reopen my case for manual review.
  * Take into account the evidence of shared IP usage.
  * Reinstate my account or provide a way to resolve this situation with real support.
  
  
  Thank you for your time and consideration.
  
  
  
  Sincerely,
  
  
  
  Martina Alarcon

  

  Business Response

  Date: 06/30/2025

  On 6/26/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/01/2025

  Queja
  : ********
  
  Rechazo esta respuesta porque: Mi cuenta de Discord (nombre de usuario: m4rtina, ID: ******************* fue suspendida permanentemente en enero de 2025 por presunta evasin de baneo, un delito que no comet. Nunca he violado las reglas de Discord ni he intentado evadir ningn baneo. Creo que esto puede ser un falso positivo provocado por problemas de direcciones IP compartidas, ya que vivo en un vecindario donde varios hogares usan el mismo proveedor de internet. Esto puede haber llevado a que sus sistemas automatizados asocien incorrectamente mi cuenta con otro usuario. Desde la suspensin, me he puesto en contacto con el soporte de Discord varias veces. Desafortunadamente, solo he recibido respuestas automatizadas generadas por IA sin revisin humana ni una forma significativa de apelar. Han pasado ** de cuatro meses sin una resolucin. Solicito respetuosamente que Discord realice una revisin manual de mi caso, proporcione una explicacin adecuada y, si es posible, restablezca mi cuenta. Soy un usuario inocente afectado por un error del sistema y simplemente pido justicia y la oportunidad de ser escuchado. Gracias por su tiempo y ayuda.
  
  
  Atentamente,
  
  ******* ******.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My Discord account (.tusty.) was permanently banned on June 4 2025 due to a child-safety violation. I was surprised and devastated by this decision. I would never share, create, or support anything harmful like that. I believe someone accessed my account without my knowledge or permission.I used to allow trusted friends to remotely access my PC for gaming through Parsec, AnyDesk, and similar apps. Sometimes I stepped away brieflye.g., to get a drink or use the bathroomand let them keep playing.After the ban, I discovered an old Discord login-alert email showing my account was accessed from a completely different citysomething I never noticed until now. For privacy, I blurred the last part of the external IP, as well as the city and state, in that screenshot (e.g., *************). The key point is that the login came from a region where I do not live.I have attached screenshots showing evidence of remote connections (Parsec), the remote-access software installed (AnyDesk, Sunshine/Moonlight), and the masked login alert. I have submitted multiple honest appeals to Discord support, but I always receive automated replies; no human seems to review my ******* account has been with me since 2018 and holds years of friendships, messages, and emotional history. I only ask for a real person at Discord to investigate and give me a chance to clear my name.Thank you for your time and understanding. I am not looking for troubleonly fairness and a manual review.(.tusty.)

  

  Business Response

  Date: 06/27/2025

  On 6/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/27/2025

  I respectfully REJECT the businesss response.
  
  The reply is identical to the automated template I have already received from Discords Trust & Safety bot, and it does not address any of the evidence I submitted.
  
  I provided screenshots showing remote access to my PC via Parsec. I also included screenshots proving that AnyDesk and Sunshine/Moonlight were installed on my system, to illustrate the tools I used to let friends connect. Additionally, I submitted a login alert showing an access attempt from a different city. None of this was acknowledged.
  
  The message simply restates the ban and gives no explanation or appeal route. No one addressed whether the alleged violation was committed from my own activity or by a third party using my system.
  
  For privacy, I masked the last part of the ** address and the full location (city, state, and country) in the screenshot. Even so, the login is visibly from a different region than my own.
  
  All I ask is for a real person from Discord Trust & Safety to review the evidence and confirm whether any manual evaluation was done. If not, I request mediation or arbitration through BBB.
  
  Thank you for helping me request fairness in this case.
  
  ******* ****** Junior (.tusty.)

  

  Business Response

  Date: 06/30/2025

  On 6/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/30/2025

  I respectfully REJECT this repeated response.
  
  The reply I received is identical to the automated template previously sent by Discords Trust & Safety system and does not address any of the evidence I submitted:
  
  screenshots showing remote access to my PC via Parsec;  
  evidence that AnyDesk and Sunshine/Moonlight were installed only so friends could connect;  
  a Discord login-alert email showing the account was accessed from a different city.
  
  For privacy, I masked the final part of the ** address and the full location (city, state, country) in that alert, but the access is still clearly from outside my region.
  
  Because no human review or explanation has been provided, I respectfully request that BBB initiate **formal mediationor, if necessary, binding arbitrationso a neutral party can ensure a manual review of the facts.**
  
  I am not seeking to harm the company; I simply want the evidence to be evaluated by a real person so I can clear my name.
  
  Thank you for your help.
  
  ******* ******?Junior (Discord username: .tusty.

  

  Business Response

  Date: 07/03/2025

  On 6/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

  I respectfully REJECT this repeated response.
  This is now the second time that Discord has replied with the same automated message. It does not address any of the evidence I submitted including screenshots showing remote access to my PC, tools like AnyDesk and Parsec installed, and a login alert from a different location.
  For privacy reasons, the ** and location were partially masked, but the login clearly came from a region that is not mine.
  Since no manual review of this case was confirmed, and the response does not explain if the violation was caused by my own activity or a third party, I must insist:
  I formally request that this case be escalated for mediation or arbitration through the BBB.
  I am not trying to blame the company. I only ask that a real person review the facts fairly and tell me whether this case was ever actually investigated by a human.
  Thank you once again for helping ensure fairness in this process.
  ******* ****** Junior (.tusty.)

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I was falsely by Discord on their platform. I haven't done anything wrong and I believe my suspension should be lifted and my account should be reinstated. My suspension occurred on Tuesday, June 17, 2025. I've made tickets with discord support in hoping that a real person would review it but to no avail.

  

  Business Response

  Date: 06/30/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23525253
  
  I am rejecting this response because: if they would use actual people instead of ai to review appeals they would be able to see the context of what was said and it was not against TOS. Same responses every time even when you appeal.
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 07/02/2025

  On 6/27/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been permanently suspended from Discord, I have sent multiple e-mails and request forms on the official support website. I haven't had a single human interaction since the ban happened on 6/13/25, I have been suspended and only got automated responses. All I have asked for is for a fair review from a human, I did not want to get involved in any situation and was suspended by proxy for being in a server that this problem happened in. I also would like it if my Discord Nitro subscription was stopped before the next payment, 7/4/25 happens.

  

  Business Response

  Date: 06/27/2025

  On 6/27/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Because your account has been disabled, your Nitro Subscription is automatically cancelled and will not renew.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since 4 months ago, I've been forever suspended from Discord on multiple accounts for "child safety" because of a mass reporting problem. The messages that were provided to me were mostly "yes" and "yay".Please take note that I am a minor myself and nothing I say is to be taken at face value and also that the people I talk to are fine with my tomfoolery. By the way, the people in question do pretty much the same thing, making it unfair that only I'm banned.I have tried appealing and the same robot "*****" tells me the same thing.This serves a huge threat to my life because Discord is my only way of contacting ANYONE who isn't my ********** has also gotten to the point where my IP is banned and, like how it was before, no human will hear me out and ***** is just there.Emails of my accounts banned:**************************************** **************** ****************************** ******************************* ********************

  

  Business Response

  Date: 06/27/2025

  As of 6/27/25 we can find no record of communication regarding this issue in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23525191
  
  I am rejecting this response because:

  Discord only told me to go to the Support Portal without any clear instructions and I do not believe they got my ticket, as my gmail is not alerting me that it was submitted.

  The Support Portal has you talk to a robot that cannot read context. My goal is to reach a human to explain my messages that are "yes" and "yay" and how those messages were my responses to my (now ex) girlfriend flirting with me, in which we are both minors and nobody was truly harmed and I do not deserve to lose all contact with my friends over it.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication regarding this issue in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23525191
  
  I am rejecting this response because:

  Discord is not looking further into the emails.

  First false ban goes back to email ******************************* (user: ****************

  And then:

  ************************* (user: ssasrpipmo)

  *********************************************************** (user: therollercoasterofbias)

   

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the banning of my Discord account by ********************** **** in December 2024. The action was taken against my account on the grounds of an alleged violation of Discords Child Safety Policy. I am reaching out to strongly assert that I have never violated this or any other policy on the platform, at that time or at any time during my use of Discords services.I take online safety and community standards very seriously. I have always used Discord responsibly, respecting its terms of service and community guidelines. I was never provided with any specific evidence or explanation that could justify this ban, and I believe this action was taken in errorpossibly as a result of a false report or a mistake in automated moderation.Since the ban, I have made multiple attempts to contact Discord support to request a review and reinstate my account, but I have received limited or no clarification in response. As a result, I have suffered both inconvenience and reputational harm due to this unjustified action.I kindly ask for the Better Business Bureaus assistance in contacting Discord **** on my behalf, to request a thorough investigation into this matter and to help facilitate a fair and transparent resolution.Thank you for your time and attention to this matter. I trust in the BBBs commitment to fairness and accountability in business practices.

  

  Business Response

  Date: 06/27/2025

  On 6/26/25 we responded to the user via ticket #******** with, "Hola, *********:
  
  Gracias por volver con nosotros! Siempre nos complace poder ayudarte y nos alegra haberlo hecho.
  
  Procederemos a cerrar el ticket. Si tienes ms ********* o inquietudes, no dudes en enviar una nueva solicitud a travs de nuestro formulario de asistencia.
  
  Saludos,
  ***". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23524962
  
  Dear Better Business Bureau,
  
  
  I am writing in response to the message provided by Discord **** in regard to my initial complaint concerning the false ban of my Discord account in December 2024, allegedly for violating the platforms Child Safety Policy.
  
  
  Unfortunately, I must respectfully reject the companys response. The message sent by Discord is not addressed to me, nor does it make any reference to the nature of my complaint. The response appears to be a generic or misdirected message addressed to an entirely different individual (*********) and provides no resolution, clarification, or investigation into the issue I raised.
  
  
  To reiterate:
  
  
  My account was falsely banned for violating Discords Child Safety Policy, a policy I have never violated.
  I have received no formal explanation or evidence to justify the action taken against my account.
  The businesss current response fails to acknowledge or address my specific case in any capacity.
  
  
  
  
  I am requesting that the BBB continue to pursue this matter and press for a meaningful and appropriate response from Discord ******* that is actually relevant to the issues I presented. I am still seeking a proper investigation into the false ban and a fair resolution, which includes either a clear justification based on evidence or the reinstatement of my account.
  
  
  Thank you again for your assistance in helping consumers receive accountability and fair treatment.
  
  
  Sincerely,
  ****** *****

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication regarding this issue in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform

  

  Business Response

  Date: 06/27/2025

  As of 6/27/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23524877
  
  I am rejecting this response because: They did not unban my account and only said they didn't recognize my email
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 07/02/2025

  On 6/30/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely suspended from my account. I currently have 5 strikes, 4 of which do not violate their Terms of Service or were during the time my account was hijacked. I was hacked around March of 2025 and received 3 false violations near the end of May 2025. I have sent around 20 support tickets, with all of them being an automated response with no action taken.

  

  Business Response

  Date: 06/27/2025

  On 5/26/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23524088
  
  I am rejecting this response because I still truly believe my account was falsely banned. I have provided proof of my account being hacked late March and have also reviewed my violations and the Terms of Service and Community Guidelines of Discord. I've come to the conclusion that my messages were most likely flagged by an automated system and were all read without context to the conversation. I was banned later the same day without warning and received those violations and a suspension to my account. I have been using Discord for years and I wish to continue using it, now understanding what can and can't be mentioned.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 06/30/2025

  On 5/26/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23524088
  
  I am rejecting this response because even after explaining my situation, I have still not received a reasoning on what I did wrong. I've explained in multiple of my tickets how I said something such as "I've been sent illegal content before" with my other violations following the same pattern. I believe what was sent to me is truly disgusting and I do not promote anything that was sent to me to the extend that I reported the massager afterwards. I've explained why I believe three of my violations were falsely given to me along with reattaching the screenshot that proves my account was hacked late March. Although my other tickets were unanswered, I will determined to find any way to have my account reactivated. Thank you.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am contacting you regarding the suspension of my Discord account. I would like to point out that I did nothing wrong and that this suspension is completely unjustified. Indeed, I was the victim of a hacking on June 25th by a malicious individual who used my account to send inappropriate photos of minors, with the intent of trapping me and causing my ban.I was absolutely unaware of these actions. As soon as I tried to reconnect, my account had already been deactivated. My friends informed me of what had happened, but I never had the chance to intervene or defend my situation.I wrote several messages to Discord support to explain this hacking and request the reactivation of my account, but I only received automated responses, with no human actually taking my request into account or conducting a thorough verification.Furthermore, I would like to specify that my correct email address is ********************** but when I registered on Discord in 2019, the dot in my email was ignored, yet I still received newsletters and instructions to follow when I forgot my password. The email address associated with the account is therefore [email protected] am therefore asking you to kindly re-examine my case carefully, to take into account the hacking I was a victim of, and to proceed with the restoration of my Discord account, which represents an essential space for me to connect with my loved ones. It is very important for me to regain access.

  

  Business Response

  Date: 06/27/2025

  On 6/24/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  m filing this complaint against Discord **** due to an unjust account disablement and their failure to honor the appeal process in a fair and transparent way. I used the platform responsibly and followed their Terms of Service to the best of my knowledge, yet my account was disabled without explanation. When I submitted an appeal, I received a minimal response that closed the case quickly. My follow-up appeal has been ignored.Subject: Appeal for Disabled Account Request for Clarification and Reinstatement Hello Discord Support,Im reaching out for help regarding my account being disabled. I dont know what I did wrong and would appreciate any clarity or a chance to appeal.All I did that day was log into a bot portal (Vladhog Security Bot via ***********************) as Im the owner of a Discord server where my friends and I are building a chat-based game. We had recently added this bot to help moderate **** content.After logging in through Discords OAuth, my app went black, then refreshed to the login screen. I was signed out on all devices, and when I tried to sign in, I got the message: This account has been disabled.Ive tried to access the account standing page for more info, but I havent been able to get ***** the best of my knowledge, I havent done anything against Discords Terms of Service. If I triggered something unintentionally, Id appreciate the chance to understand it and work toward fixing it. Please help me figure out what happened and whether appeal or recovery is possible.Thank you for your ********* regards,***** Konradyjr Username: roninvictoryofficial User ID: *******************

  

  Business Response

  Date: 06/27/2025

  On 6/17/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/01/2025

   
  I am writing to formally reject the response provided regarding complaint #********.
  
  I firmly believe that I have not violated Discords Terms of Service or Community Guidelines. I take the rules and policies of Discord very seriously and always make a conscious effort to remain in full compliance.
  As someone who uses Discord professionallyconducting almost all of my business through the platform, including selling services, managing a team, and hosting community eventsI keep the Terms of Service open in a separate tab at nearly all times. It is a critical reference for me, and I actively use it to guide how I operate and communicate within the platform.
  If there was a specific action or incident that led to the enforcement against my account, I respectfully request a more detailed explanation so I can understand and address any misunderstanding or misinterpretation. To the best of my knowledge, I have not engaged in any behavior that would violate Discords rules.
  Im asking for a thorough review of this matter, as this account is vital to my work and the communities I support. I remain committed to upholding the standards set by Discord and to resolving this issue transparently and constructively.
  Thank you for your time and consideration.
  
  Sincerely,
  ****** *******

  

  Business Response

  Date: 07/02/2025

  On 6/17/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/03/2025

  Complaint: 23522687
  I am formally rejecting this response and requesting full clarification regarding the specific Discord Terms of Service sections I am alleged to have violated.
  Please provide exact evidence of the behavior or messages that led to the enforcement action.
  I conduct legitimate business through Discord and keep the Discord ToS open in a dedicated tab for compliance at all times.
  Receiving vague or copy-pasted replies not only fails to meet industry standards for user transparency but may also raise issues under several legal frameworks, including:
  
  - FTC Act (Section 5) regarding deceptive or unfair business practices,
  - State Consumer Protection Laws (e.g., Californias UCL),
  - Contract Law & Duty of Good Faith,
  - Tortious Interference if business operations are harmed without cause,
  - CCPA/GDPR regarding access to data and explanation of moderation decisions,
  - And the binding arbitration clause outlined in Discord's own Terms of Service.
  
  I request full transparency and a specific, human-generated response. If this continues to be handled with automated or non-compliant replies, I will pursue legal remedies, including but not limited to formal arbitration, data access requests, and reporting to relevant regulatory bodies.
  Please escalate this request and respond in accordance with both your own policies and applicable laws.
  Sincerely,
  ****** *******