Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was permanently banned from Discord, and I believe this was a mistake caused by their automated moderation or AI flagging system. I did not violate any community guidelines knowingly, and I was not given a specific reason or proper warning.I submitted an appeal through Discord's official support, but I received a generic reply and no resolution.I also currently have $20 in Discord Nitro on my account, and I'm unable to access it due to the ban. I believe it's unfair to keep my money without providing a clear reason for the account ************** over 18, and Ive been using Discord for years responsibly. Im asking that Discord manually review my case and either reinstate the account or refund the unused balance. I'm open to resolving this respectfully.

  

  Business Response

  Date: 07/03/2025

  We are currently experiencing a higher than usual ticket volume. As of Date: 7/3/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a Discord account takedown that was issued about 3 months ago now. I've been purposefully mass reported by an online troll using messages where I abbreviated the term "creator points" as "cp". I wasn't the only one, there's been multiple reports online of people suffering the same fate.I've leveraged this exact issue on three different occasions on Discord tickets but all I got back are bot responses saying my account would not be reinstated on "violation of terms of service". I've already read them, I understand where they're coming from. I still maintain this is a big misunderstanding but I have no direct way of communicating with Discord staff because I keep getting directed to bots. I've come here because I needed to contact a human who can help me get this sorted out.All I ask for is to get my account reinstated. I have hundreds of personal chats with people I can't contact outside of that sphere, not to mention payment details for in-server purchases such as Discord Nitro. It's a huge risk to leave them in, and I need those message histories back for stuff like work, study and personal projects/hobbies. If this issue doesn't get resolved I'll be forced to file in another report.

  

  Business Response

  Date: 07/03/2025

  On Date: 7/3/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a suspension issued by Discord under their Child Safety policy. I first received a limitation notice, followed by a full account suspension despite the fact that I was not actively using the app at the time of the enforcement. No specific evidence or message was cited in the ban notice. I have submitted multiple appeals through Discords official appeals process, but each one was denied without any direct human communication. All responses have been automated, generic, and unhelpful. I have not received any clarification on what content or behavior caused the limitation and suspension. Furthermore, no content appears to have been deleted from my account, which raises additional questions about the reasoning behind the ban.I understand Discord must take child safety seriously, and I fully support those efforts. However, banning a user without providing context, specific reasons, or a meaningful opportunity to appeal violates basic standards of fairness and transparency. I have not engaged in any behavior that would justify this type of enforcement.I am requesting a reinstatement of my account if no actual violation *********** account: cozy_sushi or Kiryomi#****

  

  Business Response

  Date: 07/03/2025

  As of Date: 7/3/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23551152
  
  To follow up, I sent multiple complaints under the email ******************* throughout last month. My original complaint still stands. I believe there was a mistake regarding my suspension and I would like my account reinstated for the reasons I listed before.
  

  My discord account is Kiryomi#****

  
   Or

  
  cozy_sushi

  Sincerely,
  
  Bryce

  

  Business Response

  Date: 07/08/2025

  On 5/29/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23551152
  
  I am rejecting this response because once again there is no clear reason for my suspension given and I was suspended while I wasnt even using the app. I have tried resolving this for over a month with no human response or understanding of my perspective. I can assure no guidelines were broken on my part. Either someone falsely reported me, something I sent was falsely flagged, my account was compromised, or there was some kind of mistake made. I would like transparency for the reason behind my ban. If nothing was violated (which I believe nothing was) then I would like my account reinstated. Thank you.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord suspended me. And never gave me the reason of WHY i am suspended. It just says "child safety" when I did nothing. Ive been using discord for some time, and i can promise Ive never done anything wrong that deserved me a permanent suspension. ESPECIALLY NOT anything related to "child safety". I wish for my account to be RESTORED or discord gives me THE REASONABLE REASON for the permanent suspension.

  

  Business Response

  Date: 07/03/2025

  
  We are currently experiencing a higher than usual ticket volume. As of Date: 7/3/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23550730
  
  I am rejecting this response because:
  The ticket system seems fully automated, with the responses completely off topic. Discord has never answered any of my tickets clearly and in an understandable manner. I had tried to ask specific questions, and all i got was we will not reinstate that account without providing ANY details outside ive violated their community guidelines and Terms of Use. As a well known social app/site Discord should at least provide a clear explanation of penalties and WHAT specifically will happen (e.g. sharing any links consisting of **** content to minors is a permanent suspension) instead of a vague mention.
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 07/08/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23550730
  
  I am rejecting this response because:
  Unlike I requested, Discord did not give ANY specific explanation on the reason.
  Either my account is restored, or Discord refunds the money back to the original payment method.

  Or if Discord is willing to give EXACT reason that my account violated the rules. It also has to be that the evidence was reviewed to make the decision.

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 days ago (June 28th 2025)I was banned off your platform for association with a user I was in a group chat in where when I was asleep they sent something (according to other members was questionable) which was flagged by your PhotoDNA system which banned everyone who interacted with the user prior I had no involvement in what he sent nor did I know he was going to send such vile material and I do not condone what he's done If I knew earlier about his actions I wouldn't have affiliated with the aforementioned user beforehand I wasn't aware of such behaviour when I met him and I have since cut ties with him I'd appreciate if you'd look into it again Thanks! YLSDev.

  

  Business Response

  Date: 07/03/2025

  On 5/10/2022 we responded to the user via ticket #******** with, "Hey Khaledelabbasy9,
  Thank you so much for the confirmation and follow-up.
  I've temporarily disabled your account and removed the Two-Factor Authentication requirement from the account.
  Before you're able to access it, you'll need to reset your Discord account's password. To do this, you can use the forgot password feature available from the login page here: ****************************************
  Here's a link with more information as well: ****************************************************************
  After the password has been reset, please attempt to log back into the account.
  For future reference in protecting your account:
  1) Be wary of clicking unfamiliar links (If you leave Discord by clicking on a link that brings you to an external site, it's possible that the website can access your personal information).
  2) Stay away from downloading unfamiliar files from anyone you don't know personally or trust.
  3) Group servers full of new people can be a great way to meet new people, but be careful about sharing personal information.
  4) Discord employees will never ever forever never ask you for your password or other personal information on text or voice chat.
  5) On that note, you can always ask us via ******* or email if you're not sure. Better to be safe than sorry.
  6) Remember that any public announcement we would make will be broadcast across our official accounts, not heard second-hand.
  If you have any questions, just let me know here.
  Sincerely,
  MatthewR". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23550339
  
  I am rejecting this response because: While your response implies that this issue has been resolved, after checking on my end I still cannot access the account as its still disabled on my end which stops me from resetting my password as seen in the attachment

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/04/2025

  On 7/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23550339
  
  I am rejecting this response because:

  It's simply ridiculous for me to get banned for someone else's wrong doings

  Just because I interacted with someone who later has sent csam content doesn't mean I condone or was involved in what he sent. 

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred july 1 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/02/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/2/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23549724
  
  I am rejecting this response because:
  provided no evidence of why i got banned and since the account is so hold thing can be taken out of context which has happen before many other individual have stated that they have been banned on the discord due to child safety and i feel like this is not right  

  Sincerely,
  
  ****** Do

  

  Business Response

  Date: 07/03/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23549724
  
  I am rejecting this response because:
  Failed to provide evidence 
  Sincerely,
  
  ****** Do

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***** and I want to report my problem regarding my Discord blocking.05/18/2025 at 22:30 my account was blocked due to "Child Safety" and given the context and circumstances of my situation, to which I have nothing to do since this is someone else's business, I tried more than once to justify myself to Discord support on their website.Immediately after the blocking, I filed an appeal through the official Discord website. However, like all subsequent appeals, it was automatically closed with the status "Completed" without any response. I made repeated attempts to get a response from support by opening new tickets, including on the topic of ignoring. In one of the tickets, the support bot confirmed that the request would be forwarded to the appropriate department, but it was subsequently closed 2 days later without a *********** date (July 2, 2025), I have not received a single official response regarding my situation. I have repeatedly attached a description of the events, a full and minute-by-minute chronology, arguments in my defense, and expressed my willingness to bear responsibility in a reasonable form, such as a temporary block.I have been using Discord for almost 5 years and had literally recent practice before the blocking of reporting problems in the mobile application, a sincere desire to improve the quality of service that I myself use.I ask for a proper consideration of my case, as well as an official response to me, and not ignoring and using bots for such complex issues. I believe in the principles of fairness, the right to appeal, and a second chance, stated in the Discord Community Guidelines.Sincerely, Vadim.P.S.The most current and detailed tickets: #******** The account to which you can contact and write: ******************** The entire text was written through a translator from Russian, all errors are a problem of the program.

  

  Business Response

  Date: 07/03/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

  ??????
  : ********
  
  ? ???????? ???? ?????, ?????? ???:

  ????????????, ? ??????? ?????, ?? ??????, ??? ?? ?????????????? ? ?? ???????? ????????? ???????????? ????? ????????? ????? ???????????. ??? ?????? ??????????, ? ? ??????, ??? ?? ??????? ??????????????? ???????????? ? ???????? ????????????? ?????? ????????? Discord.
  
  ? ?? ???????? ?????????????? ?????????. ? ???????, ??? ??? ???????? ? ???????????????, ?? ? ??????????? ? ????? ??????? ???????? ? ???????????? ????????? ? ???? ?????????? ???? ?? 1-2 ????. ????? ??????? ??? ???? ??????????? ????? ???????????? ??????????? Discord ? ???????.
  
  ? ?????? ??? ??????? ? ????? ? ????? ???????????? ??? ?????????? ????????. ????? ?????????? ? ????????? ? ???????????? ???????? ? ?????????? Discord, ??? ??? ??????? ????? ?? ???????? ???????? ????????? ???????????, ? ?? ??????????? ??????????? ????????????.
  ??? ?? ???????: ?????? ?????? ????? ???????????? ???????? ? ?????? ? ??????? ???????.
  
  ??????? ?? ???????? ? ?????????.
  ? ?????????,
  ????? ?????????
  
  P.S.
  ????? ????? ?? ?????? ? ?????? ?????? ????????????? ? ????????? ? ????? ******.
  ?? ???? ????????????? ?? ???? ???????, ?? ???? ?? ???, ?? ??? ??????????, ?????? ?????? ?? ????? ? ?? ???????, ??? ?? ????????????? ?????????????? ? ???? ?????????. ?? ???????, ??? ????? ???????? ???????? ?????.

  

  Business Response

  Date: 07/04/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23549488
  
  Hello, I received a response, but I believe it is automatic and does not reflect a real review of my appeal by a live moderator. My case is sensitive, and I believe it requires an individual review with the participation of a Discord support representative.
  
  I did not commit intentional violations. I admit that I was negligent and irresponsible, but I am remorseful and ready to accept a reasonable and realistic punishment in the form of a temporary ban for 1-2 years. The most important thing for me is the ability to use the Discord application again in the future.
  
  I am open to dialogue and ready for any compromise to resolve the situation. I ask for assistance and support in establishing contact with Discord moderation, since the current response from the company is a template auto-response, and not the result of careful consideration.
  As you indicated: Everyone should have realistic expectations and come to an amicable solution.
  
  Thank you for your attention and support.
  Respectfully,
  Vadim Polyanichuk
  
  P.S
  I have attached exactly the same cases and responses to other users from the Reddit website.
  They were also blocked for my reason, but one of them, according to his statements, did nothing at all and did not violate, he is not provided with evidence and the violation itself. He wrote that he would threaten with a lawsuit.
  Potentially my previous answer was not translated correctly and led to the error that I demonstrated on the screen.

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was wrongly suspended by Discord from their platform.I did nothing wrong and I believe my suspension should be lifted and my account reinstated.The suspension took place around June 25, 2025. I tried to create several support tickets, but none were successful and no action has been taken. I explained that I was hacked by a man and I am absolutely sure of it! Three days earlier, a man had threatened to leak my personal information, mentioning "doxxing", and now its still going onMoreover, when I was hacked, my friends informed me that during the attack, the same man sent strange images (I think you understand what kind) and other horrifying content that I absolutely do not condone! When I tried to log back in, I saw account disabled and later account status: permanently banned, even though I was a victim of cyberbullying and then hacking, to top it all offI am truly worried and I would really appreciate your help. Please, Discord, Im begging you. I would like my account to be reactivated and, if possible, for my information to be protected. Thank you! ^^'' Of khsnv.07 Id : ****************** Mail i was use : ******************** on my account.Create on : 10 june 2019 Thank you for your work, and sorry for the inconvenience. Please note that I am using a translator.

  

  Business Response

  Date: 07/03/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23548774
  
  I am rejecting this response because: I was hacked and threatened with doxxing. The evidence is available on the deactivated account on **********************. I have always been an honest person, and if you check my report history, you'll see that *** consistently reported harmful users on Discord, especially when it involved child safety concerns.
  I sincerely ask that you reconsider your decision, as I am a victim in this situation and others have also been targeted by this same individual. I can even provide evidence to support this. On the night of the 25th and on several other days, multiple users were banned due to similar messages, but theyre too afraid to appeal because they believe Discord wont help them. I can show you proof of this as well.
  Please, help me and help the other victims of this person who manipulates, hacks, and threatens users. Be compassionate and try to understand our position put yourselves in our shoes. I promise I will send all necessary evidence.
  
  Sincerely,
  **** *********

  

  Business Response

  Date: 07/08/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23548774
  
  I am rejecting this response because: 

  Ill say it again: it was a person who sent this photo and if you actually reviewed it, youd see that its a screenshot taken from a stream. This person enjoys hacking accounts or forcing others to send it, otherwise they get hacked or even doxxed.
  And this isnt the first time!
  
  
  Once again, on June 24th, 25th, and 26th, multiple accounts were banned because of this same image!
  
  
  If you just looked properly, if you were really trying to protect us, then please, make the effort and check the accounts banned on those days, around the same times especially in ******!
  
  
  Many people didnt report the problem because they believe Discord wont respond or will only reply through bots.
  
  
  Please reconsider your decision and try to help us instead. Our information is being stolen, and were not even protected by the ones who created this platform?
  
  
  Go look at my account. Check my DMs with that person, the message requests I got they were about to dox me. Also, check the servers I was added to in the past, the ones I left and deleted because once again I was forced to do things on webcam or else Id be doxxed.
  
  
  Please help us.
  
  

  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2nd of july 2025 I was joking with my friend on discord and got falsely banned with reason- child safety. Someone reported me and I got banned even though I wrote nothing related to children to violate their rules of child safety. I have a lot of important information on the account and even have bought their services, there is no reason for me to disobey their rules discord user that got banned- <***********************************************************>

  

  Business Response

  Date: 07/03/2025

  As of 7/3/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23548585
  
  I am rejecting this response because: there is already sent in request about this
  
  Sincerely,
  
  Edijs Minkovs

  

  Business Response

  Date: 07/09/2025

  As of 7/9/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23548585
  
  I am rejecting this response because:

  You are saying there was no requests even though I received  an automatic reply to my request #******************* yesterday, in attachment you can see that there is a reply to email- ******************* I really wish for you to check it, I believe the account suspension was a misunderstanding. Im reaching out to appeal the action that has been taken. I fully understand and respect the need to protect users from harm, but in this case, I truly believe it was an overreaction to a harmless joke between friends, at least from what I remember the last interaction on the account was joking with a friend. Ive been using this platform for years, *** purchased Nitro, and I care about this community. Im simply asking for a fair review of what happened ideally by a human as Im not satisfied with the automated reply Ive received. I also want to avoid having to open multiple tickets just to get help.

  Thank you for your time, and I genuinely hope this can be resolved quickly.

  Account details: email associated with the account- ******************* username- ixellly, user url- <**************************************************************;
  Sincerely,
  
  Edijs Minkovs

  
  

  

  Business Response

  Date: 07/11/2025

  As of 7/9/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i want discord to remove the violations that were placed on my account.

  

  Business Response

  Date: 07/03/2025

  On 7/2/2025 we responded to the user via ticket #57856909 with, 
  
  "Hello,
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  * Sending a large number of direct messages in a short span of time
  * Participating in a server dedicated to spamming Discord
  * Selfbotting
  * Taking other actions on Discord — for example, joining a ton of servers — faster than humanly possible
  * Using third party tools to automate gift redemption, such as for Nitro gifts
  * Attempting potentially fraudulent activity
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Pa