Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not exactly sure if this is the correct place to do it but someome told me to do it here. I am writing because my discord accounts have been wrongfully banned and I wish to have them back. Discord has banned me for "Child Safety". The message they have marked for said reason was the word "Sometimes". I am having trouble connecting with a real human via emails to Discord but they keep giving me autonated messages with no help. I only want my accounts back. I'm not exactly sure if I should give the account details but here they are Account 1; Username: roxass._ ********************* Account 2; Username: alucard._1 ********************* I apologize if this is the incorrect place to report this but I am frustrated with the help Discord has given me. I am tired of the bots and I just want either human contact from an actual Discord employee or my accounts back happily. I thank whoever is reading this for taking the time to attempt to help me.

  

  Business Response

  Date: 07/04/2025

  On 7/4/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unsatisfied with the automated responses to any appeals I have made. I happen to have a unique situation on Discord that I believe I got wrongfully suspended for, and would appreciate the review and response of a human.

  

  Business Response

  Date: 07/04/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23554270
  
  I am rejecting this response because:

  My appeal ticket #******** wasn't even viewed once again, despite it best explaining my situation. I request that this is read over before the final decision is confirmed.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/08/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I'm ***** Zapata ******. My account got closed by ********************** while I was texting. I got an email (in ************************ Gmail account associated to my Discord account as well) the email was about my account getting at risk because one of my passwords got exposed in a hacked database, and that I needed to change the password immediately. It closed my session on every device, and now I can't access to the account. The account had 2FA verification, and I was also given the codes in case the account got lost; I wrote them all in physical medium (papers, to be exact) so I could be safe in case I lost a device, or the account that would contain certain codes. This happened at the worst moment ever, cuz I am NOT in the country where I had those papers, since I moved to another place and didn't even imagine this would happen after so many years I did it, right here, right now, just today, I can't access to the account that gets me connected and linked to too many personal, professional and important stuff to me.This won't happen again, I'm pretty sure about it, so if you could just do something so I can access to it without requiring the 2FA verification that I'm now forced to do but CAN'T, I'd be really grateful and self-aware that I was dumb doing this.I don't really know how the process is done, nor what I have to do, but I need the account. Thanks for reading,********* case the attached files don't load, in this imgur link I keep images as proof that I owed the account, I received said email, and also can't access the Discord account because of what I said above.***************************

  

  Business Response

  Date: 07/04/2025

  On 9/17/25 we responded to the user via ticket #******** with, "Greetings foxdavoid,
  
  Thanks for reaching out to us with your intent request along with your screenshots!
  
  I am happy to announce that your bot has been approved for the Message Content Privileged Intent. Congratulations!
  
  Unfortunately, I am denying your Guild Members and Guild Presence Privileged Intent requests. This is because we are only providing access to our privileged gateway intents to power unique, compelling, user-facing functionality, and we do not believe your use case meets this criteria.
  
  Moreover, we are not ready to provide access to that data for userinfo, serverinfo, and other statistics features. 
  
  If you end up building another feature that relies on this or any other intent, simply reapply through the developer portal and we can review again at that time!
  
  Lastly, if you need additional support, please don't hesitate to reach out to our support team at any time. You can contact them here: **********************
  
  Best,
  Paolo". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23554134
  
  I am rejecting this response because:

  That is not the account I'm talking about, nor the issue and complaint. As I mentioned in the message, in the images were proof that I own the Discord profile linked to the email ************************** which is the account having the problem previously mentioned. If it's not that clear, I need my account back, @ryukosu, with the user ID ******************, which is blocked behind a 2FA verification that I can't proceed because I moved to a different country, and the papers that held my verification codes for that account are in my previous country, so that I can't access to them.

  As I mentioned, there were images that prove what I said, and this response had absolutely nothing to do with my complaint. I ask you to please let me access to the account @ryukosu, user ID ******************, linked to the email ************************ and just let me change the password as you asked me in the email I received, without the verification codes that I just can't access.

  I have personal and professional content that I can't access because of it, and I don't really want to take it further than this, so please, help me out on this, cuz it's been too long already, and I'm getting into difficult situations right now.

   

  @ryukosu

  ********************************

  538832640825098260

   

  Previously referenced images:

   ***************************

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/08/2025

  As of 7/8/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23554134
  
  I am rejecting this response because:

  There should be indeed a ticket or complaint attached to the Discord account linked to the email ********************************.

  I've received emails from Discord trying to solve the issue before, but they all suggested things like "logging into a device with my account logged in", thing that is IMPOSSIBLE because my session was closed after being told that my password got leaked in a database. ALL sessions are closed, and me, being the owner, can't access to the account since I'm in a WAY TOO FAR location from where I had the backup codes (for security reasons).

  So, please, help me with this as soon as you guys can. It's been several days, and this problem is getting myself in several troubles. Living in ******* with this issue adds up the complaints of "hiding information", when the real story is that I can't access to that information. Yeah, using Discord for such a serious thing was dumb of me, but I don't want to ruin my status right now because of something like this. Something I literally couldn't see happening before.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint assigned ID ******** Hello, after receiving my most recent email from a member of your team I was unfortunately very confused and disappointed with the response. I can see where the confusion is coming from, as I have recently already emailed in about my accounts recovery. However, unfortunately my account has been targeted again. I would just really appreciate it if someone could take a real good look at my account and recent report. Thank you, *****

  

  Business Response

  Date: 07/04/2025

  On 6/27/25 we responded to the user via ticket #******** with, "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****-*** Holyhead

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I believe I was falsely banned from Discord. My user was seventymurderdrones, and yet, I still am not unbanned. I did NOT ban evade or anything it just popped up one day ;( but I am innocent I hope this was for the wrong reason for you guys but for me it was.

  

  Business Response

  Date: 07/03/2025

  On 7/3/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint because my account (associated with this email) got falsely limited for "child safety violations". When I checked why, it was because I joined this server belonging to a troll account.I had no affiliation with any of the members especially prior, and only joined to mess around, and I especially do not have any intentions on breaking the Discord guidelines especially related to child safety.I submitted 2 appeals explaining this, but both of them were automatically closed with an unhelpful AI response restating that they've limited my account. I would like a human to review this complaint and take proper action accordingly.

  

  Business Response

  Date: 07/03/2025

  On 7/3/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23552339
  
  I am rejecting this response because:
  This is the same automated response I cited as "unhelpful", as it just restates that my account is limited and doesn't show evidence of what I did to break guidelines at all. I would like a human to review this complaint, and take proper action accordingly.
  Sincerely,
  
  ****** Casserole

  

  Business Response

  Date: 07/04/2025

  On 7/3/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23552339
  
  I am rejecting this response because:
  This is yet again the same automated response I cited as "unhelpful". I would like a human to review my appeal carefully, and to show proof of what I did to break Discord's ToS/Community Guidelines. 
  Sincerely,
  
  ****** Casserole

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent: Account Reinstatement Request for @yashsama (ID: ******************* - False Ban Evasion Flag Complaint Details:On [November 21, 2024], my Discord account (@yashsama, ID: ******************* was permanently suspended for alleged "ban evasion." I believe this was caused by an automated system error when I connected via NordVPN (a standard privacy tool). I logged in from another account of mine (ID: ****************** , @yash_ko2) which also got banned instantly the same day. I tried contacting support from that account as well but it all automated responses with the same script. Key Facts:No Intentional Violation: I have never engaged in ban evasion or ToS breaches and have had a clean history ever since i joined discord from 2017 & 2019 on both my accounts, i got permanently banned without a prior violation or any sort of warning.VPN False Positive: My routine NordVPN usage may have triggered an IP conflict which has happened to many others users of discord and some got resolutions via the support team I also had 1 year worth of discord nitro boost active with 7 months of credit left ( valued at $99.99), I seek only reinstatementno refund.Discords Failures:Provided zero evidence of violations (violates ToS Section 8.2).Issued only automated responses to multiple support tickets over the span of 7 months (#********) This is was my first ticket , i make a ticket every month in hopes that a human replies but so far its only automated responses. #******** is my latest ticket that is open right now Refused manual review despite providing clear explanations in the tickets.Requested Resolution:Immediate account reinstatement without financial compensation.Removal of false "ban evasion" **** from my record.

  

  Business Response

  Date: 07/03/2025

  We are currently experiencing a higher than usual ticket volume. As of Date: 7/3/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23552107
  
  I am rejecting this response because: The tickets I have opened in the past regarding this matter were never resolved and all I got was automated scripted replies and never an explanation from anyone. The ticket #******** was also just closed as of me writing this response and this time there was not even an automated reply. I understand discord has a high volume of tickets but I have been chasing this since 7 months with no human review nor an explanation. This is absolutely not acceptable and I demand a human review or the lifting of suspension of my account (ID : ****************** , User name : @yashsama) . Please help me out with this , I've been an active member of discord since 2019 and I've also bought nitro lots of times to support discord.
  
  Sincerely,
  
  Yash Kirti

  

  Business Response

  Date: 07/08/2025

  On 7/8/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account 'benstokes_enjoyer' was banned some time ago due to apparent violations of Child Security Guidelines. I assure you that i have never engaged in any such indecent behavior. This suspension had occurred in around 27 April 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/03/2025

  
  On 7/2/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7, my account on the business's platform was permanently suspended. They had claimed that I had broken their community guidelines, but all of the supposed transgressions did not in fact break any of their rules. In fact, a malicious actor had falsely reported me, and my account was suspended by automatically with no human input. This is especially upsetting because while normally their service is free, I was paying $30 a year for their premium account. I had tried to contact support but not once did I get anything other than an automated response that explained nothing. No matter what I did I could not get an email back from them knowing whether my appeal was accepted or denied.

  

  Business Response

  Date: 07/03/2025

  
  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ***** ******* (Discord user: iwantoffofthissight, User ID: *************************************. Since June 2025, I have sought permanent deletion of my Discord account and all personal data due to exploitation, abuse, and blackmail as a minor, causing ongoing trauma and mental health issues.Ive submitted multiple formal requests and cease & desist notices to Discord *************** including:Several support tickets (some open, some closed) demanding full data erasure under COPPA, GDPR, CCPA, and child protection laws Cease & desist letters to ************************************** Contact with Discord Support on *******; case escalated but no confirmation received Complaints filed with the ********************************, Michigan Attorney General, BBB (#********), NCMEC, and FTC Despite this, I have not received confirmation that all my dataincluding DMs, images, and backupshas been fully deleted. Open tickets remain unresolved; closed tickets were closed without proper communication.I do not want this account reinstated. I demand full DM lockdown for all users to prevent any future access.Regarding my prior BBB complaint (#********), please ensure this complaint is assigned to a real human representative experienced with trauma cases. I fear generic AI responses will not address my situation properly.I ask BBB to assist in:Ensuring permanent deletion of all personal data Confirming no copies remain, including backups Confirming full DM lockdown Expediting escalation to the correct trauma-focused teams Providing written confirmation of compliance with privacy laws and Discord policies I respectfully request BBBs help to resolve this so I can gain closure and peace of mind about my safety and privacy.

  

  Business Response

  Date: 07/04/2025

  
  On 6/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23551896
  
  Thank you for the response. However, I am not satisfied, and I am requesting that this matter be escalated directly to a human representative at Discord who is equipped to handle trauma-related and privacy-sensitive cases.

  
  

  To be clear, I am not asking for account reinstatement. My request is solely for permanent data deletion of all associated content (messages, images, backups) under privacy laws including COPPA, CCPA, and GDPR, as well as Discords own policy.

  
  

  This account involved severe trauma, blackmail, and exploitation when I was a minor. I have filed with:

  
  

  The FTC

  
  

  NCMEC (report numbers ********* and 213085994)

  
  

  The Michigan Attorney General

  
  

  The Irish DPC

  
  

  And others

  
  

  
  

  Ive also submitted multiple formal deletion requests directly to Discord, including cease and desist letters and medical documentation of trauma. Despite this, Ive only received automated responses or account closure notices that ignore my data erasure and safety requests.

  
  

  I respectfully ask the BBB to push for a real human at Discords Privacy, Trust & Safety, or Legal team to review this case seriously not just an automated team sending generic replies.

  
  

  This situation continues to cause harm, and I need peace of mind through written confirmation that my data has been fully and permanently deleted, and that no further access is possible from any party.

  
  

  Thank you for your help.

  
  

  ***** *******

  
  

  

  Business Response

  Date: 07/08/2025

  On 6/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23551896
  
  I am rejecting this response because: This response is unsatisfactory.

  
  

  Discord has failed to address the core issue of my complaint which is not account reinstatement, but permanent data deletion, DM lockdown, and confirmation of compliance with data protection and child safety laws.

  
  

  Their reply uses a generic template that ignores:

  
  

  Multiple open and unresolved deletion requests under COPPA, CCPA, and GDPR-like laws

  
  

  My status as a minor during the abuse and blackmail reported

  
  

  Submissions to NCMEC, FTC, BBB (prior complaint #********), and Take It Down

  
  

  Escalation requests citing documented trauma and medical hardship

  
  

  
  

  I respectfully ask that the Better Business Bureau escalates this matter directly to senior representatives at Discord, as their failure to handle this case properly places victims like me at further risk. Their use of automated or AI-generated responses demonstrates an unwillingness to engage with serious safety issues.

  
  

  I am requesting:

  
  

  Confirmation of full deletion of all data, images, messages, backups

  
  

  A real human response from Discord, not automation

  
  

  Written assurance that this account and its DMs are permanently locked down

  
  

  
  

  Discord has not provided this after multiple good-faith efforts, and I believe further BBB pressure is necessary to secure compliance.

  
  
  Sincerely,
  
  ***** *******