Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on July 1, 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action. It says I was banned for Child Safety Violations when no CSAM was exchanged between myself or anyone I was around.

  

  Business Response

  Date: 07/02/2025

  On Date: 7/2/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong, and I believe my suspension should be lifted and my account reinstated.This suspension occurred on 30th March 2025.I was never informed about the exact reason for the ban.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone looking at the ticket or taking any action.

  

  Business Response

  Date: 07/02/2025

  
  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23544267
  

  Hello

  I am rejecting this response because:
  

  I still don't know what the specific reason is for suspending my account and If I knew I would do everything to prove my innocence

  I believe I did nothing wrong and I know I did not harm the safety of any children, and the highest penalty is incomprehensible and very harmful to me

  Account on your account is very important for me; therefore, I kindly request a reconsideration and possible reduction of the penalty, if feasible
  

  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/03/2025

  On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23544267
  
  I am rejecting this response because:

  The message provided appears to be identical to the previous one, which raises the concern that it may be an automated response rather than a reply written by a representative who has reviewed my case individually

  I have yet to receive a clear and specific explanation for the suspension of my account. I kindly request a detailed account of the reasons for this action, including any evidence that led to the decision

  This account is very important to me, and I am fully committed to cooperating in order to demonstrate my innocence. I respectfully ask for a fair review of my case and the opportunity to clarify any misunderstandings

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, a group of users on the H31**3735**3231353432H platform have been reporting users en masse by taking sent messages very out of context and making them seem like they were breaking H31**3735**3231353432H&#**;s Terms of Service and Community Guidelines. I was one of these users that was reported for this, and my account, username &#**;weldener&#**;, was permanently banned on June 27, 2025, under the accusation of a &#**;Child Safety&#**; violation. I strongly deny this accusation and am deeply shocked by it, as I have never engaged in any behavior that violates H31**3735**3231353432Hs policies or involves such content. If I were to encounter such content, I would immediately report it.Immediately after the ban, I submitted a direct appeal to H31**3735**3231353432H. As of today, July 01, 2025 (4 days later), I have received no response to this direct appeal. Additionally, I opened multiple support tickets e.g., Ticket #********, Ticket #********, Ticket #********, Ticket #********, but have consistently received only automated, AI-generated responses that do not address my specific case or provide any human review. This indicates a systemic failure to provide human review for serious ban appeals.This ban has a significant negative impact on me. I rely on my H31**3735**3231353432H account for video editing work for friends and clients online, which provides me with approximately $60 USD per month in supplementary income. Furthermore, my account holds valuable memories and connections within communities that are very important to me.After the initial ban, believing it was an error, I created a second account simply to maintain communication with my friends and communities. However, this second account(&#**;***********&#**;) was also banned for &#**;ban evasion&#**;. I understand H31**3735**3231353432Hs policy on ban evasion, but I kindly ask for consideration given that the original ban itself appears to be issued in error, and my only intention was to continue using the platform I value.Desired Resolution: I am seeking to have my H31**3735**3231353432H account (&#**;weldener&#**;) unbanned and fully restored. I also request that H31**3735**3231353432H ensure a human review process for serious accusations like mine, especially when no specific violation is provided.Please let me know if you require any further information or documentation. For your convenience, I have attached several screenshots documenting the events, including my ban, appeal attempts, H31**3735**3231353432H&#**;s automated responses.Sincerely, Wilgner ********* ********* ******

  

  Business Response

  Date: 07/02/2025

  On 7/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23544209
  
  I am rejecting this response because:
  
  Discord's reply to this complaint, stating that they have 'reviewed and confirmed the violation' without reinstating the account, is a generic and unacceptable response. It unfortunately reiterates the core issue I have been facing: a complete lack of specific information or any evidence regarding the alleged 'Child Safety' violation.
  
  Throughout my direct appeals to Discord, multiple support tickets (Ticket #********, Ticket #********, Ticket #********, Ticket #********), and even contact via ******* Direct Message, Discord has consistently failed to provide any concrete proof, such as messages, timestamps, images, or specific actions, that would justify my permanent ban. My attempts to get clarification have consistently resulted in automated or unhelpful replies, making it impossible to understand the accusation or address it.
  
  A blanket statement of violation, without any supporting evidence, contradicts basic principles of fairness and due process, and prevents me from adequately understanding or defending myself against such a serious accusation.
  
  I respectfully and firmly request that Discord provide concrete and specific evidence of this alleged violation directly to my registered email address ************************** This evidence must clearly indicate what content or action constitutes the violation and how it was determined. My intention is not to create conflict, but rather to ****** mutual cooperation in resolving this serious misunderstanding. I am fully willing to cooperate in any necessary investigation or discussion.
  
  I reiterate my strong denial of any involvement in activities related to 'Child Safety' violations or any other breach of your guidelines. I believe this ban is a mistake, and without specific, verifiable evidence, it appears to be an arbitrary and baseless decision. I expect to receive the requested evidence to understand the basis of this severe accusation.
  
  Sincerely,
  
  Wilgner ********* ********* ******

  

  Business Response

  Date: 07/03/2025

  On 7/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23544209
  
  I am rejecting this response because:

  
  I am profoundly disappointed to receive the exact same generic response from Discord. This repeated message, stating only that a violation was 'reviewed and confirmed' without reinstating the account, completely fails to address my previous rejection and the specific demands for evidence made therein.

  
  In my prior rejection, I clearly articulated that I require concrete and specific evidence of the alleged 'Child Safety' violation. I highlighted Discord's consistent failure to provide any proofsuch as messages, timestamps, images, or specific actionsdespite multiple direct appeals and support tickets.

  
  Receiving this identical, uninformative reply, after explicitly requesting justification, demonstrates a continued unwillingness to engage with my legitimate concerns or provide due process. This ban remains arbitrary and baseless without any supporting evidence.

  
  I reiterate my strong denial of any involvement in 'Child Safety' violations or any other breach of guidelines. My intention is not to create conflict, but to resolve this serious misunderstanding through mutual cooperation, and I remain fully willing to cooperate in any necessary investigation or discussion.

  
  However, I cannot accept or agree with a decision that lacks any form of transparent justification. Therefore, I will continue to reject responses that fail to provide the requested specific evidence to my registered email address ************************** I expect to receive the requested evidence to understand the basis of this severe accusation and move towards a resolution.

  
  Sincerely,
  Wilgner ********* ********* ******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was flagged and banned for child endangerment with no explanation. An nsfw server I was in got flagged for the same offense and I left the server the moment I got the strike. A few months later I got suspended permanently for it with zero explanation as to what caused it. I have only gotten AI response emails and would like an explanation as its a very serious accusation from discord. I tried logging into my *** account I use for gaming and that account got suspended for ban evasion.

  

  Business Response

  Date: 07/02/2025

  On 7/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23544052
  
  I am rejecting this response because: I have yet to speak to an actual representative about the false ban on my account. It was suspended for supposed child endangerment and this is both extremely concerning and upsetting as I have never and would never engage in such behavior. I was not told what picture, message, or anything else regarding what caused the suspension. All I have gotten is AI copy paste email responses telling me nothing other than we wont be lifting the suspension. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/03/2025

  On 7/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:07/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform after my computer was compromised.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/02/2025

  On 7/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23543869
  
  I am rejecting this response because: I was never given a reason and conitnued to face automated responses and no indication that a human had reviewed my appeal given my computer was compromised. All of my tickets recieved an AI response and were closed without proper explanation or due prossess. As I have spent almost $500 dollars on their nitro subscription since 2021 this is a violation of consumer policies I would like to request an actual human response and review given the evidence provided showed clear indication of malware found on my system, which has since then been removed and all effected devices were scrubbed.
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 07/03/2025

  On 7/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23543869
  
  I am rejecting this response because: There is still no indication for why I was suspended following the compromise despite me leaving a detailed outline of events. I am not responsible for whatever occured during said incident as highlighted in my appeal ticket, which I will leave under this message. It is clear to me that DIscord does not value its customers with the use of AI chat bots being the only formal response given to me with no real explanation.
  
  Sincerely,
  
  ******** *****
  Incident Log: Discord Account Compromise (******** *****  **************************************)
  Time Zone: EDT (UTC-4)
  Submitted: July 2, 2025
  ?? SYSTEM COMPROMISE TIMELINE
  Date/Time | Event | Details
  --------------------|------------------------------------------------|-----------------------------------------------
  2025-07-01 01:05 PM | ?? Windows Defender blocks severe threat | Threat blocked and Remediation incomplete
  2025-07-01 01:18 PM | ?? Malware alert: Threat found action needed | Detected high-risk software
  2025-07-01 01:30 PM | ?? Unsolicited Discord DMs sent | Invite links auto-sent from my account
  **************** AM | Friend alerted me of unusual activity | Confirmed suspicious messages were received
  2025-07-01 03:28 AM | MFA prompt triggered unexpectedly | Discord Auth code requested unexpectedly
  2025-07-01 03:57 AM | Email received re: Community Guidelines | No specific reason stated
  2025-07-01 04:00 AM | Account access blocked | Login screen: Your account has been disabled
  ??? SYSTEM STATUS
  Antivirus Software Used:
  - AVG AntiVirus Free
  - Windows Defender
  -Malware Bytes
  Detected Issues:
  - Malware running in memory (AVG warning)
  - Multiple severe threats blocked (Windows Defender)
  - DEP initially disabled allowed malware execution
  ?? Screenshots/Attachments
  1. Ban notification
  2. Suspicious DMs with invite links
  3. MFA prompts
  4. Disabled account login screen
  5. AVG malware detection
  6. Windows Defender protection history
  ? Post-Incident Actions Taken
  - Malware removed with AVG/Windows Defender
  - DEP enabled on restart
  - Password reset & 2FA secured

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the permanent suspension of my Discord account. The action appears to have been taken not because of any direct violation I committed, but due to my membership in a server that was later removed by Discord for allegedly violating the platforms Terms of Service.I had no control over the actions of other server members or moderators. I was not involved in moderating, organizing, or promoting any harmful or prohibited content, nor do I condone any such behavior. My participation in the server was limited to general conversation and random comments - none of which, to my understanding, contributed in any significant way to the server's eventual removal.I believe this to be the case of guilt by association. While I understand Discord has policies to ensure user safety, I do not believe it is just to penalize users without providing clear evidence of individual wrongdoing. For this reason, I believe my suspension should be lifted and my account reinstated.However, I have not submitted an appeal directly to Discord because, based on others experiences and feedback, such appeals are often met with impersonal, automated replies that do not specifically address the individual case. I do not feel confident that my situation would receive a fair or meaningful review through that process alone. For that reason, I am reaching out through this channel in hopes that an actual human representative can carefully review the context of my case and provide a proper assessment based on the facts, not automation.

  

  Business Response

  Date: 07/02/2025

  As of 7/2/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23543808
  
  I am rejecting this response because:
  
  Thank you for following up on my complaint.
  
  In response to Discords earlier message through the BBB, I followed their instructions and submitted an appeal through the support portal link they provided (********************). After that, I am not satisfied with Discords response, as it was not reviewed by a human representative. The reply I received came from *****, which is Discords automated support bot, not a real person. The message appeared to be generic and failed to address any of the specific concerns I raised in my appeal. It also mischaracterized my situation and failed to resolve or directly address the issues raised.
  
  Most notably:
  - The response incorrectly stated that my account was temporarily limited, when in fact my account is under permanent suspension, according to the screenshot I provided about my suspension on Discord.
  - It also claimed I violated Discords rules, when the actual reason for the suspension is my membership in servers that were taken down for policy violations not for any direct actions I committed. 
  - Because my account got suspended solely due to my presence in these servers for violating Discords policies - not for any actions I personally took. I believe the suspension of my account to be a case of guilt by association. While I understand that Discord enforces its rules to ensure user safety and that violations of their policies are serious and can have significant consequences, I do not agree with their decision to impose collective punishment on users simply for being members of servers that were later removed due to policy violations, especially when those users were not directly involved in the actions that led to those violations, which is why I am reaching out to Discord to appeal for my account.
  
  Therefore, I respectfully request a human review of my case and hope Discord will reconsider their decision based on the facts and circumstances.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23543808
  
  I am rejecting this response because:
  
  While I understand Discord enforces its Terms of Service and Community Guidelines to maintain a safe platform, I disagree with how these rules are currently being enforced. Specifically, I find it unreasonable that users are being suspended solely for being members of servers that were later removed for violations, even if those users were not directly involved in the behavior that caused the server to be taken down.
  
  I recognize that repeated violations can result in account termination. However, if the only basis for suspension is server membership, this fails to distinguish between users who actively engaged in harmful conduct and those who simply participated in normal server conversations or who had no meaningful involvement whatsoever. This approach unfairly punishes users based on association rather than their individual behavior.
  
  Furthermore, users in servers that got taken down for violation of Discords policies do not have control over what goes on in these servers. They certainly do not have control over the actions of other server members, nor are they necessarily aware of everything that takes place in large, active communities. It is unrealistic to expect users to monitor or anticipate violations committed by others in the server. Discords enforcement in this regard overlooks individual accountability, applying collective punishments that are not tailored to the users actual conduct.
  
  I would also like to emphasize that these repeated violations are not always preventable. Users cannot predict whether or when other members in any given server may engage in activities that lead to a policy violation. While we do get notifications from Discord in our DMs, however it is virtually impossible to avoid being penalized retroactively for someone elses actions.
  
  All in all, being present in a server that was later taken down due to policy violations should not, in itself, be equated with personal misconduct.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My discord account in which I had multiple paid subscriptions got arbitrarily disabled by the automated ban evasion filters in Discord's system after no violations been done from my device or local IP. I have opened a ticket to Discord and it's been found that I been hacked and someone else joined from a poisoned device into my account, which triggered the ban. Discord reviewed my case and refunded my money, however they did not unban my account because they say I had to open a different ticket for that, which I did and they haven't responded. Bots keep closing my ticket when it comes to recovering my account, which is why I'm writing this complaint.Ticket in which I got my refund: ********************************************************************* Ticket in which I asked them to also unban my account, which they haven't responded: ********************************************************************* Thanks

  

  Business Response

  Date: 07/02/2025

  On 7/2/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm submitting this complaint because I was wrongfully suspended from the Discord platform. My username is @hebiscuits, and I believe this suspension was issued without valid justification.The ban took place on 29th June 2025, and to this day, I have not been provided with a reason for the suspension or any proof of a message or action that allegedly violated Discords guidelines.I have not engaged in any behavior that would warrant such a penalty, and I believe my account was suspended in error. Ive reached out to Discord Support multiple times, but all Ive received are automated replies. There has been no indication that a real person has reviewed my case or taken any action to resolve it.I respectfully ask that my suspension be reviewed and my account reinstated.

  

  Business Response

  Date: 07/11/2025

  On 6/27/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord claims I have violated child safety rules and I don't think I have. My account got suspended until July 2, 2027 for saying, "Proof?" And I am confused as to how I violated the rule. I sent a request to discord and got a response saying they are not un-suspending my account.

  

  Business Response

  Date: 07/01/2025

  As of Date: 7/1/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got banned from discord for something I did not do.I had contacted them so MANY times around 6 in the last 6 months.I have not gotten 1!!!! human response.Just the bot response

  

  Business Response

  Date: 07/01/2025

  On 5/22/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  Sending a large number of direct messages in a short span of time
  Participating in a server dedicated to spamming Discord
  Selfbotting
  Taking other actions on Discord for example, joining a ton of servers faster than humanly possible
  Using third party tools to automate gift redemption, such as for Nitro gifts
  Attempting potentially fraudulent activity
  
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
  
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.
  
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23541508
  
  I am rejecting this response because:

  I was not unbanned, I was banned for false reasons as well.
  One of my ban reasons was for ban evasion...
  I included a photo of the reasoning, first I will say I wasn't even talking about discord in the picture I was talking about roblox.
  Second I wasn't talking about myself I was talking about someone else.
  Thirdly, if you look at the picture IT DOESN'T EVEN SAY ANYTHING ABOUT A BAN.
  I also have 4 other bans that say I had spammed people.
  But there is 0 evidence that I have spammed at all I don't understand I have been without my account for 7 months I did not break any rules intentionally and the ones there claiming I broke aren't even accurate please help me.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/03/2025

  On 6/11/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23541508
  
  I am rejecting this response because:
  My account did not bypass ANY discord bans, I also did not spam anyone with anything bad at all I completely disagree with this conclusion.
  
  Sincerely,
  
  ******* *******