Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,716 total complaints in the last 3 years.
- 2,962 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I created a Discord community to discuss a server I host on a video game "Blockland". However, I have been serially harassed by a problem user, username ******** who is currently evading a ban on his previous account ****#**** (see image #1). He is banned from my server, but has created several alt accounts to continue to harass and stalk me and my friends (refer to image #2, foul language has been censored).When my friend made a Discord server of his own, he immediately joined, posting screenshots of messages (of a server he is banned from) and providing false context, accusing me of committing child *** abuse violations towards a player who is...1. Is clearly not the subject of the messages.2. Not underage.This was to blackmail me to unban him from my Discord and Blockland servers. (see image #3). I refused, and he reported me to Discord, which permanently suspended my account under the child safety policy.Discord has not provided a clear explanation why I have been banned, and any attempts to reach them (request ********) have been met with automated responses.I want my account to be reviewed by a human, who can either give me a clear, satisfactory explanation for how I violated Discord policy as if my actions did, I believe that it was not to the extent that it would warrant a permanent suspension and I want this problem user to be punished for ban evasion and harassment to protect my remaining friends on Discord.
Business Response
Date: 07/10/2025
On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm filling this complain because I've been recently banned from this platform. Not only that, but I got a warning 3 days before getting spammed with suddenly 2 more warning. They didn't explain anything to me, didn't get any explanation or a message that caused this problem, nothing. I've already got the "punishment" and got banned after that. I was falsely banned on Discord during the peak of a ban wave after being falsely reported for child safety. Not only that, but a 16 years old was offering sexual pictures of her, I reported her and discord hasn't banned her at all but **** tried contacting with the support but it doesn't have real person's behind it and they only send a bot to reply to you the same message over and over again. I want to appeal the ban on my account, maybe get to a deal, but I need my account back because I have connections from work and university there that I can't lost at all. I just want at least an explanation from them and to explain myself too. I've created around 6 tickets, only for all to be brushed over by a bot and ignored, no human reply. I havent done anything wrong and I believe my suspension should be lifted and get my account back.Business Response
Date: 07/10/2025
On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/10/2025
Complaint: 23579158
I am rejecting this response because:I don't think my account has broken the child safety privacy that the company claims, in fact, I still haven't gotten any evidence of whatever I've supposed to broke. I want evidence of it or at least an explanation of the ban, something that can claim I did something wrong.
Therefore, I want the other user banned since they're a minor and they're offering pictures of themselves in a sexual way. That user is breaking the rules, not me.
Sincerely,
******* *********Business Response
Date: 07/11/2025
On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
Customer Answer
Date: 07/11/2025
Complaint: 23579158
I am rejecting this response because:You still haven't provide any evidence of what I have done that deserves the ban. Not only that, but you're repeating the same thing over and over again.
If at least my account is not getting unbanned, I want a refund of the decorations I've bought inside your app.
I want my account unbanned or a refund.
Sincerely,
******* *********Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was banned without any specific information as to why and I have not violated any terms of service as they have suggested. I have appealed twice and was very quickly denied with no explanation. Using this service is extremely important to my every day life and their policy of I.P. / full banning with no way to fix the issue or ever use the service again.Business Response
Date: 07/10/2025
On 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/10/2025
Complaint: 23578823
I am rejecting this response because: I still have not been given an actual explanation of the infraction. They quoted what rule I broke but did not tell me how I broke it. They have shown no messages that broke the rules. They didn't quote an attachment that broke the rules. They did not state that it was a server I was on that wrote the rules. They just said I broke the rule without providing any evidence or reasoning it.
Sincerely,
******** *******Business Response
Date: 07/11/2025
On 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
Initial Complaint
Date:07/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So my account was recently banned but I did not receive a clear explanation for the action. I want to clarify that I have never mentioned, referenced, or posted anything related to children. Also I'm over 13 years old and meet Discords minimum age requirement.If there was a violation I am unaware of, I would genuinely appreciate a direct explanation rather than an automated message. For example, if the issue was related to **** content, Ive always kept it within properly designated NSFW channels.I care about following the rules and want to understand if I made a mistake so I can correct it. Please consider reviewing the case and letting me know more details.Thank you for your time.Business Response
Date: 07/10/2025
On 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ********Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My discord account was falsely banned for "violating child safety policies" when I most certainly hadn't and when I requested to speak with a human I was blown off, my case was also supposedly reviewed but I was told by an AI that my account would not be reinstatedBusiness Response
Date: 07/10/2025
On 6/28/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/10/2025
Complaint: 23578325
I am rejecting this response because:I have not violated any policies and no proof has been submitted, I would like both specific violations AND photo evidence of these violations. If there is no proof provided and my account is not reinstated with lack of evidence then I will be taking legal action.
We can avoid all of this if my account is fully reinstated and my IP address is unbanned because I know I didn't violate any policies, or this can be taken to court.
Sincerely,
******** *******Business Response
Date: 07/11/2025
On 6/28/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/11/2025
Complaint: 23578325
I am rejecting this response because:These responses are AI and manufactured, no sufficient proof of my infraction has been provided. I offer one last opportunity for a human representative to respond, review and provide evidence of my infraction, or reinstate my account.
Sincerely,
******** *******Initial Complaint
Date:07/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My discord account was hacked and suspended due to actions the hacker committed while in control of my account. He also purchased 14 ****** boosts using my credit card while in control. I reported it as fraud to my credit card company to stop more charges from happening and received another suspension. I have filled out multiple tickets with photo evidence of my account being compromised at the time of the violations and have only received automated responses which is absolutely ridiculous. It should not be this hard to speak to an actual person. They will mark your ticket and solved despite and resolution not being reached.Business Response
Date: 07/10/2025
On Date: 7/10/25 we responded to the user via ticket #******** with, "Hi there,
Thanks for writing in. You indicated that you're under the required age to use Discord in your country. While this may have been a mistake, we'll need to double-check that you're of age in order to unlock your account.
You can check out your country's age requirement here:
Why is Discord asking for my birthday?
You can verify your age by following these steps:
Step 1:
Take a photo of yourself that includes you holding the following items:
- A photo ID that contains your date of birth
- You holding a piece of paper with your username
Step 2:
- Once you have taken the photo, please reply to this email with the photo attached
Please note that all of the above information needs to be visible in your photo. Please note we cannot accept screenshots, printouts, or other copies of identification and that the original ID must be presented. Once you follow these steps, we'll further investigate the status of your account.
If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am contacting you because of a situation where my account (aeirth_smileyface) has been banned from the platform, "Discord". This event occurred a little less than a year ago for 2 counts of "Malicious Conduct" and never gave a reason as to why this happened, and the one that has my account suspended as of now is because of 4 counts for "Child Safety", (All with the same reason). This event happening is because of a chat message I sent to a server I had joined, which was owned by a friend of mine, and had mutual friends outside of the platform "Discord", as well as a few people the owner was friends with online. The screenshots attached show what Discord has sent me so far. I have already submitted an appeal to the Discord and they sent me the last image in response.Business Response
Date: 07/11/2025
On 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong and I believe my suspension should be lifted and my account ( ****************************** reinstated.This suspension had occurred in around the 22nd June of 2025.I tried making multiple tickets with Discord support, but I haven't gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action.Business Response
Date: 07/10/2025
As of 7/10/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Customer Answer
Date: 07/10/2025
Complaint: 23577505
I am rejecting this response because:I provided the email address that got falsely suspended in my complaint, which was ****************************** username: BallsFucker69 )
I used the email address mentioned above to contact their support multiple times, to which they either gave me a bot reply and the support ticket closing automatically, or not receiving a reply at all.
Sincerely,
**** ******Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was banned from the app for literally reporting users that send content that trespass discord safety rules, and also Ive payed for discord nitro for two years in a row. I dont understand why because literally the report email and the ban email were sent at the same time. That happened the 18th of June of 2025 at 23:49 GMT+2 in *****. Ive the screenshots in spanish, but it shows the hour and day of the problem, and they havent answered my appeals.Business Response
Date: 07/10/2025
On Date: 7/10/25 we responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around April of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.Business Response
Date: 07/10/2025
On 7/10/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/10/2025
Complaint: 23577270
I am rejecting this response because:I've read all the rules about "Child Safety" and I'm 100% sure that I didn't commit any breakage of rules while using my account.
The answer that I've received from the business "Discord Trust & safety team" is a message made by the ** automated bot and it hasn't even check if my account did really violated the rules or not, there's even no reason or evidence mentioned on the cause of the ban my account got, and according to DSA rules I've the full right to know why I got even banned so that I could explain instead of being suspended due to unknown reason, So that's absolutely "FALSE BAN".
So, What kind of action that I need to be performed: Is a human Staff to check the status of my account and revoke the suspension of My account because I know the rules right of discord and I'm sure that no rules where broken at all.
Sincerely,
******* **********Business Response
Date: 07/11/2025
On 7/10/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
Customer Answer
Date: 07/11/2025
Complaint: 23577270
I am rejecting this response because:What's the difference there's nothing happened cause the answer from the business was 7/10/2025 , So there's no answer I was given yet... I have made a rejection yesterday of the actions I wanted it should be delivered to the business, which is to revoke suspension of My account cause there's even no evidence that could prove that I broken law and my right according to DSA rules to know why even I got banned.
So I need a fixation of this problem or that means "Discord business" is breaking DSA rules that they have put.
Sincerely,
******* **********
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