Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Discord Account associated with my email ************************* My phone number is ************. Whenever I try to associate that phone number with my discord account, I receive an error saying it's already associated with another account. When I try to login using that phone number (to login to whatever account it's associated with) it says that the account has been disabled. For the past 7 months, I have opened numerous tickets about this issue -- I'm up to 9 tickets I've now opened. The first ticket I opened 7 months ago, i stopped receiving responses from support, so I opened a new ticket -- no response. 3rd new ticket 3 months later -- no response. I've been opening tickets getting 1 or 2 responses, and then getting ghosted by support, and now they're closing my tickets without even responding or anything on them -- I make a ticket, and they wordlessly close it. At time of writing, 3 of the oldest requests are still open, while 4 out of the other 5 have been marked as "Solved". I spoke yesterday to "*****" which I believe is an AI who said they were transferring my request to a phone specialist team, but then they just marked the request as solved and I've heard nothing further, and gotten no responses.This is entirely unacceptable -- I run multiple community Discord Servers and I cannot enable phone registration on those servers until I myself can register my phone number to my account, which I cannot do until Discord steps in to resolve this very simple issue. If there is any possible other recourse aside from Discord simply removing my phone number from this inactive account, I am open to any suggestions.

  

  Business Response

  Date: 07/11/2025

  On 7/11/25 we responded to the user via ticket #******** with, "Unfortunately, the support team isn't able to assist you further with this concern. We sincerely apologize for the inconvenience. Due to this, we will be closing this ticket at this time". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23584499
  
  I am rejecting this response because it does not make any logical sense. Discord must be able to help with this issue, as they have not yet INVESTIGATED or ATTEMPTED to help me with this issue. In fact, ONLY DISCORD has the ability to resolve this issue - there is no one else who can solve this issue, and as the creators of the software, it is simply not feasible that you can't assist with this. If there is an issue with verifying my identity, I am more than happy to provide any evidence needed to prove that I am the owner of my discord account, my phone number, or any other information needed, but Discord has not requested any of that information. If there is a policy or procedural requirement or limitation, Discord has not stated as such.

  All that Discord has done is on multiple occasions request a screenshot of the errors. I have provided those, and then Discord chooses to simply stop responding. I could accept that Discord could not help with this issue if they had made any tangible attempt to do so, but they have not so much as even asked to verify that the ************ phone number belongs to me, let alone attempt to remove it from the inactive account. 

   

  Again, I am the owner of the phone number ************, and the owner of the account registered under the email ************************* My Discord account is in good standing, and I do not understand why Discord is restricting my ability to use Discord by refusing to allow me to register my phone number with my account. ********************** restricts usage on many servers only to those who have registered phone numbers, so by refusing to assist, Discord is limiting my capacity to use their platform in a seemingly discriminatory manner, despite my discord account being several years old, in active use, and in good standing.

  My request is not in any way unreasonable, and Discord is literally the only entity who can possibly resolve this, and has not attempted to do so, so I refute the premise that Discord is unable to help.

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/15/2025

  On 7/11/25 we responded to the user via ticket #******** with, "Unfortunately, the support team isn't able to assist you further with this concern. We sincerely apologize for the inconvenience. Due to this, we will be closing this ticket at this time". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23584499
  
  I am rejecting this response because:
  

  It is just the same response they sent last week. Please see the reasons from my last message why this is unsatisfactory.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on June 27th, 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 07/11/2025

  As of Date: 7/11/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned for apparently violating the *** with no explanation. I have made 3 support tickets so far and have got hit with the same AI Response from *****.

  

  Business Response

  Date: 07/11/2025

  On Date: 7/11/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding an ongoing issue with my Discord account that I have been unable to resolve despite multiple attempts to reach out to their customer support. My account was compromised after a malicious link was sent to my work partner during a conversation on Discord. I mistakenly clicked on this link, which allowed the hacker to gain control over my primary email account ******************** and subsequently my Discord ********** an effort to reclaim control, I promptly reached out to Discords support team using my secondary email address. I provided multiple invoices and payment details clearly matching my name, but was informed that this was insufficient to verify my ownership of the account. ********************** advised that due to the delay in their response, the personal information from my account was likely sold by the hacker.I am requesting that Discord take immediate action to recover my account and transfer it to my new email address *********************** The ongoing delay in resolving this issue is not only causing significant inconvenience, but it is also exacerbating the security risk, as I am unable to control the damage caused by the compromised email and Discord ********** a paying customer, I expect more from a company that holds personal and sensitive information. The lack of timely support and resolution is unacceptable, and I respectfully request that the Better Business Bureau assist in escalating this matter to ensure a prompt and effective resolution.I have also attached an invoice from may in to this case.Thank you for your time and attention to this matter. I look forward to your assistance in addressing this issue.Sincerely,******** Savatianos

  

  Business Response

  Date: 07/15/2025

  On 7/14/25 we responded to the user via ticket #******** with, "However, in terms of recovery, the best option would be to recover the email with your provider and then follow up with us through a new ticket. If they cannot assist you with that process, then I would encourage creating and using a new Discord account".
  
  The ticket is now solved.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23584002
  
  I am rejecting this response because: Discord is still refusing to talk to me over my non compromised email even though i provided all information i used to create the account and billing information 
  
  Sincerely,
  
  ******** Savatianos

  

  Business Response

  Date: 07/17/2025

  On 7/14/25 we responded to the user via ticket #******** with, "However, in terms of recovery, the best option would be to recover the email with your provider and then follow up with us through a new ticket. If they cannot assist you with that process, then I would encourage creating and using a new Discord account".
   
  The ticket is now solved.
   
  

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July 1 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/11/2025

  On 6/28/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was permanently suspended on June 22th, citing a "child safety" violation. However, when I reviewed the violation details, I was only informed of the ban reason"child safety"with no explanation or content provided.I submitted a request for review via your support form, which was denied after approximately 24 hours with a generic template response. I subsequently rejected this outcome with another e-mail, and after around two days, I received another similarly vague response. This time, the support team advised me to consult the Account Standing page for more information and marked the ticket as resolved.Unfortunately, the Account Standing page provides no further context, media, or message related to the violation. I am careful and responsible with the content I share on the platform, and I genuinely do not recall any action that would warrant such a ************* properly understand the situation and offer an explanation, I respectfully request a detailed account of the content or behavior that led to this decision. Without visibility into what triggered the suspension, Im unable to respond meaningfully or learn from the situation. Thank you for your time and assistance.

  

  Business Response

  Date: 07/11/2025

  As of Date: 7/11/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the mom of my daughter On July 9th which is only just yesterday my daughters discord account got banned for child safety but she claims she never said anything offensive and also that she was getting sent nudes now this made me really angry because they banned my 14-year-old daughter for child safety when in reality one in danger if she was getting sent nudes according to discord TOS so right now its either she gets her account back or Im gonna have to find another way to settle this because this is just unbelievable. How a 14-year-old gets their account banned, but theyre the ones being harassed and getting sent nudes and when she defended her self she gets banned? And discord support is just AI. It doesnt help so I thought Id file a claim here

  

  Business Response

  Date: 07/12/2025

  On 7/9/25 we responded to the user via ticket #******** with, "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  If a credible threat of violence has been made and you or someone else are in immediate danger, or if someone is considering self-harm and is in immediate danger, please contact your local law enforcement agency. They generally have more investigative resources and can contact us for information that we aren't able to disclose to others.
  
  Sincerely,
  
  Discord Support". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23583525
  
  I am rejecting this response because:
  This doesnt change my 14 year old daughter got send STRAIGHT NUDES like p*nis out and SHE got banned,

  also can I speak to a human and not a bot because this is the same bot discord response everyone gets when wrongly banned, please actually put some effort into helping me because a bot repose just shows you let bot moderate everything but multiple people got falsely banned and a bot response is VERY disrespectful and shows you dont care for your people

  so yet again please unban my daughters account because she was wrongfully terminated (her account its Toffie_Timez and her alternate account is Toffie.Timez please unban both or tell me why Toffie_Timez was banned because she got sent unblurred nudes I HAD TO BLUR and please. A actual human not a bot.

  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 07/15/2025

  On 7/9/25 we responded to the user via ticket #******** with, "Hello,
   
  Thank you for writing in.
   
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
   
  You can learn more about reporting to Discord: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
   
  If a credible threat of violence has been made and you or someone else are in immediate danger, or if someone is considering self-harm and is in immediate danger, please contact your local law enforcement agency. They generally have more investigative resources and can contact us for information that we aren't able to disclose to others.
   
  Sincerely,
   
  Discord Support". 
   
  The ticket is now solved.
   
  

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23583525
  
  I am rejecting this response because:

  
  This is another bot reply, I want a human to speak to me not a bot. This issue will never get solved if I keep speaking to a bot I dont think my daughter will ever get her account back.

  Please unban both her accounts Toffie_timez and Toffie.Timez because you never had probable cause to ban my daughter and she was the one getting harassed via being sent explicit pictures
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord's Ai moderation falsely banned my entire account for Child Safety which I absolutely did not contribute to, I did not endanger or have any conversations with a minor regarding adult topics. Discord emailed me that I was banned yet I received no proof of any message which caused me to be banned which I think is unfair. The account is very important to me because I've had it since 2017 and have met so many amazing people on the account since then.This all happened on July 10th, 2025.

  

  Business Response

  Date: 07/11/2025

  On Date: 7/11/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using Discords services as a platform for communications since 2016 and had been a part of their paid Nitro program for 2 years. I have since received a permanent suspension in early July without prior notice or history of violations with appeals giving automated blanket denials for what appears to be a false ban. They also have not shown or described what offending materials I have posted that resulted in actions being taken against my account. The ********************** account in question was under my ************ phone number and had the name Isupportchildlabor, a joke name that had been standing for multiple years.

  

  Business Response

  Date: 07/11/2025

  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Law

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my discord account got falsely suspended last week for violating child safety rules. before i was suspended i was chatting with a discord user in direct messages not talking about anything inappropriate or sexual and that person was over 18. so far i have filed 3 tickets 2 of which got automated by a bot and one that told me that they already sent me the reason i got banned when there was nothing to be found. i also put the two inbox messages they sent me that contain no proof of me doing anything. i also read through the discord TOS and i know i haven't broken any rules while on my discord account. the ********************** accounts username is "alias_jake"

  

  Business Response

  Date: 07/22/2025

  On 7/22/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.