Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 2 June my discord account got banned for "children safety". I didn't violate any rules about this topic so i reached out to the discord support. I've asked them what rules did i violate and if a mistake has been made. To this day i got no response about it and my account is still banned. Please do something about it, a lot of people have also been banned for the same reason but they didn't do anything

  

  Business Response

  Date: 07/22/2025

  As of 7/22/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23586967
  
  I am rejecting this response because: As much as i would love to trust your support system, i would rather submit my Discord account email adress here. The adress is ****************************** 

  Please respond fast

  Sincerely,

  ***** ***********

  

  Business Response

  Date: 07/24/2025

  As of 7/24/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23586967
  
  I am rejecting this response because: I reached out to your support and i am waiting for a responce from them and the email adress on the account that has been banned is "******************************"
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Yesterday, 10th of July, my account got banned for child safety and honestly Im confused and frustrated because I didnt do anything wrong.I never posted or shared anything inappropriate. I was in a few servers, most of which I barely even talked in, and I think maybe one of them got flagged for something. But I genuinely didnt know anything bad was going on. I just joined them to chat with friends and look around.Ive already tried submitting a few support tickets about this but all I got back were automated replies saying the ban was correct. No real explanation and no sign that anyone actually looked at my account properly.Please, Im asking if someone could actually review my account properly. Id never intentionally break the rules and if Id realised any server was dodgy I wouldve left straight away.Thanks for your time and I really hope you can help me sort this out.

  

  Business Response

  Date: 07/15/2025

  On Date: 7/15/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23586766
  
  I am rejecting this response because: I did not break Discords terms of service or community guidelines around child safety or anything like that. I think the ban was triggered because I was a member of some servers where someone who acted inappropriately posted, but I didnt post share or do anything like that.
  
  I think this decision was generated automatically without actually looking at my overall account activity. I am kindly asking for them to review my particular account activity and reconsider their decision. My account username (urbfivan).
  
  I am willing to provide any information they need to facilitate the review. I just want the opportunity to clear my name, and regain my access to my account.
  
  Thanks for your time and help.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/16/2025

  On Date: 7/15/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23586766
  
  I am rejecting this response because: Thank you for the email but unfortunately, your response was the same as your previous email and did not respond to the concerns I raised.
  
  I understand the Discord has high safety standards. I was banned from Discord without the evidence of having broken any rules. I was active in servers, and some other person might have broke rules, but I did not post, share, or take any part in anything that violated Discord's Terms of Service.
  
  For a second time I am asking for an actual human review of my account as an individual and I ask if you can tell me what I specifically did to be banned. Instead I get a repeat of the same generic email which makes me feel that no human has looked to see whether I have broken any of the agreed upon rules.
  
  Once again I am respectfully asking a human person, with all the power that I do not have, to simply look at my account and tell me specifically what grounds I have been banned.
  
  If that is nothing anyone is willing to do, just be honest, and say that no one is going to look to do any review of my account. So I stop wasting both of ours time.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on ********************** has been falsely banned. It was banned for "ban evasion" yet I have 0 alternative accounts or emails. I've submitted multiple requests trying to fix this but I've only gotten automated responses.

  

  Business Response

  Date: 07/11/2025

  As of 7/11/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23586207
  
  I am rejecting this response because: Please check using the email ***************************** that is his email and he has sent requests there.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/15/2025

  On 7/14/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I was falsely suspended from the Discord platform.I have not done anything wrong, and I strongly believe my suspension should be lifted and my account reinstated.The suspension took place on June 27, 2025.The reason for my ban was a message that was completely taken out of context. The full conversation was not reviewed, which led to an unfair and incorrect decision.I have tried reaching out to Discord Support multiple times by submitting tickets, but I have yet to receive a single response from a real human. The replies I received were all automated, with no indication that anyone actually reviewed my case or took any meaningful action.

  

  Business Response

  Date: 07/12/2025

  On 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23585938
  
  I am rejecting this response because: i was just mocking someone coppying quotes from old messages, later on the message i apollogized for mocking him, Disocord answered me but it was unfair i need to get unban 
  Sincerely,
  
  Zak ******* ****** De Santa

  

  Business Response

  Date: 07/15/2025

  On 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a permanent ban placed on my Discord account under their Child Safety policy. The ban was applied to my account without warning, and the explanation provided pointed to a single message I sent:I can rent a mattress.This message was not sexual, explicit, or suggestive in any way. It was not part of any inappropriate conversation. There were no accompanying images, links, private messages, or ongoing dialogue. The context was a public gaming server related to Roblox, where this message stood alone. It did not target a minor, contain NSFW content, or relate to grooming, sextortion, dating, or any type of roleplay all of which are outlined in Discords official Child Safety Policy as grounds for enforcement.This was also my first offense on the account, and I had no history of any violations, warnings, or strikes.After submitting an appeal through Discords ************** system, I received a copy-paste response from an automated bot named *****, which denied the appeal without addressing the specific message or context. My follow-up clarification, which directly referenced Discords policy and explained how no violation occurred, was also ignored or dismissed without human review.I believe this was either:A false positive triggered by Discords automated moderation system, or the result of a malicious or baseless report from another user who may have had personal issues with ***** request is for Discord to:Manually review my case, including message logs and context reverse the permanent ban if no actual Child Safety Policy violation is found, as I strongly believe this was an error I am not seeking compensation or an apology. I am only asking for fair treatment and a proper review of an account that was wrongfully banned under a very serious category.Thank you for your time and assistance.

  Customer Answer

  Date: 07/11/2025

  My last name is *******

  

  Business Response

  Date: 07/22/2025

  On 6/11/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23585638
  
  I do not accept Discords response because they gave no explanation of how my message violated their Terms of Service.

  
  

  The message I was banned for was: "I can rent a mattress"

  
  

  That is the full message. There was no image, no link, no reply, and no sexual or suggestive context. It does not reference children, teens, or any person at all. It was not part of a conversation about dating, ***, or anything inappropriate. I was never warned or told what rule this supposedly violated.

  
  

  Discords Terms of Service (Section 5: Your Use of Discord) says the following:

  
  

  You agree that you will not violate any applicable law or regulation in connection with your use of Discord. This includes not using Discord to engage in any illegal activity, to distribute malware, to harass others, or to do anything that could harm Discord, its users, or its services.

  
  

  My message did not break any laws, did not harass anyone, and did not cause harm. It does not fall under any reasonable definition of a Terms of Service violation.

  
  

  Additionally, Discords Teen and Child Safety Policy (March 15, 2024) explains that enforcement focuses on:

  Sexualizing or grooming minors

  Extortion or exploitation

  Servers promoting teen dating or risky behavior

  Any messages that portray minors in a sexual way

  
  

  Discord says they issue permanent bans for this type of high-harm content. But again, my message was "I can rent a mattress". It is completely unrelated to children, ***, dating, or exploitation. It does not violate this policy.

  
  

  Discord is either misclassifying content with flawed automation or not reviewing appeals properly. I am simply asking for a real review and explanation.

  
  Sincerely,
  Sat *******

  

  Business Response

  Date: 07/23/2025

  On 6/11/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23585638
  
  I am rejecting this response because:
  Discords Terms of Service (Section 5: Your Use of Discord) says the following:

  
  

  You agree that you will not violate any applicable law or regulation in connection with your use of Discord. This includes not using Discord to engage in any illegal activity, to distribute malware, to harass others, or to do anything that could harm Discord, its users, or its services.

  
  

  My message did not break any laws, did not harass anyone, and did not cause harm. It does not fall under any reasonable definition of a Terms of Service violation.

  
  

  Additionally, Discords Teen and Child Safety Policy (March 15, 2024) explains that enforcement focuses on:

  Sexualizing or grooming minors

  Extortion or exploitation

  Servers promoting teen dating or risky behavior

  Any messages that portray minors in a sexual way

  
  

  Discord says they issue permanent bans for this type of high-harm content. But again, my message was "I can rent a mattress". It is completely unrelated to children, ***, dating, or exploitation. It does not violate this policy.

  
  Sincerely,
  
  Sat *******

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from this app on multiple occasions for reasons out of my control. Each one of these instances will be listed below. after the username I will have the userid in parenthesis for easier viewing along with any media that supports my case.On my first account ************************* I was banned because two servers that I was in were victims of mass reporting after an unknown third party spammed things against tos in said server and proceeded to report the server. I feel as though this is unfair to me and I should not be banned for something that I cannot control.The second account swatted._ ******************** is also a victim of something similar. Servers that I was in got targeted and terminated in an attempt to get everyone in said server limited/banned and it worked. Once again I had nothing to do with what was being violated in those servers. On this account I also had many months of nitro credit that I would like to be restored.The third account **************************** while this account was banned for ban evasion, I would like it to be unbanned and cleared of violations following the verdict on the two accounts listed above.The fourth account zk_ ********************* was also banned for ban evasion and I would like the same thing to happen with this account. I would also like a review of the spam violation on the account, I believe it is unfair and would like it removed if investigation shows that.Another account stopcutting ********************* currently has three violations all of which come from servers and it is at risk because of those. I would like them removed as I have no control over what someone else sends and should not be punished becuase I was in the wrong place at the wrong time.Thank you for taking the time to read this, I hope going through the Better Business Bureau helps me reach an actual person instead of an ai.Any proof needed of account ownership can be sent upon request.

  

  Business Response

  Date: 07/11/2025

  As of Date: 7/11/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23585527
  
  I am rejecting this response because:
  I have filed appeals as each violation listed came up, the emails associated with said accounts are as follows

  *********************

  *******************

  and *********************

  If you check the tickets from those emails you will see that they were all met with an ai response. If I need to file with the bbb under each individual email please let me know and I will. Thank you.
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/15/2025

  As of Date: 7/15/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
   
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2, 2025 Discord charged me ***** for Nitro Basic on an account I was banned from using. I could not log in to cancel the Nitro Basic subscription from the year before, not to mention the money I lost when I was locked out of my account. I figured that since they banned me, it would most likely be cancelled due to the ban because that made sense but no, they locked me out and kept the subscription open. I wasn't able to contact anyone about this, not by email or phone so I just gave up and created a new discord account, this time being careful to not mess with the Nitro garbage. I opened a dispute with my bank and they came back telling me it was valid and only then did i get information about how to access my account, which i did and I cancelled the Nitro and proceeded to ask for a refund from the unauthorized charge.

  

  Business Response

  Date: 07/11/2025

  As of Date: 7/11/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23585498
  
  I am rejecting this response because: I am providing the email, the account associated with the discord account is ******************************
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/14/2025

  On 07/12/2025 we responded to the user via ticket #******** with, "Upon review of your account, the purchase associated with this Payment ID is sadly not eligible for a refund,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23585498
  
  I am rejecting this response because: I do not use that account, I was banned from using it, I could not log in to cancel the subscription that I previously had. I dont even know why I was banned.. and now Discord is trying to scam me out of money for an account I havent used for over a year. I want my money back!
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am reaching out because I discord is refusing to reply to my ticket, referenced here: ********, and follow up, ********. This is related to account privacy and security, and discord is refusing to comply with the legal guidelines surrounding it. I receive an initial reply telling me to what extent they'll comply, but silence afterwards. Thus, clearly someone is choosing not to reply if I received an initial reply to both tickets within 48 hours, but nothing for the 2 weeks after my follow up. Please look into this.

  

  Business Response

  Date: 07/15/2025

  We are currently experiencing a higher than usual ticket volume. As of Date: 7/15/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23585462
  
  I am rejecting this response because discord is not complying with UK-GDPR per article 17, which CLEARLY gives every data subject the right to have their personal data erased, and there is nothing in the law that says this right depends on whether the space is still accessible to the user or the context that would be removed. Discord is refusing to comply with this article and provides no legitimate legal reason as to why they cannot comply with my request.

  Discord must take action on this case as this is unacceptable. I expected a quick reply from discord and the matter sorted out quickly.
  
  Sincerely
  

  

  Business Response

  Date: 07/16/2025

  We are currently experiencing a higher than usual ticket volume. As of Date: 7/16/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
   
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23585462
  
  I am rejecting this response because I started this process over a month ago! Discord was able to reply perfectly fine to my original email within 48 hours, it's only when I contest them that they "are overloaded with tickets". This is an excuse and my request is VERY manageable.
  
  Sincerely.
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I was previously suspended in around 14 June of 2025 and later unbanned, but now I have been suspended again for the same reason in July 2 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action my discord username: bititboy

  

  Business Response

  Date: 07/15/2025

  On Date: 7/15/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally report a false ban issued against my Discord account for "ban evasion." I believe this action was taken in error.Discord Username and Tag: FlexorTV Email Associated with the Account: ********************** Date of Ban : 03/27/25 To my knowledge, I have not engaged in any activity that violates Discords Terms of Service or Community Guidelines. I have not attempted to evade any bans, nor have I knowingly used alternate accounts for that purpose.Its possible this ban was triggered because an alternate account I had was compromised without my consent, and actions taken by the unauthorized party may have mistakenly been linked to me. I want to emphasize that I did not control or authorize the behavior that may have led to the original ban.I respectfully request a thorough review of my account and the activity associated with it. I am happy to provide any additional information needed and am fully willing to comply with any security checks or measures.Thank you for your time and understanding.Sincerely,**** ********

  

  Business Response

  Date: 07/11/2025

  On 6/13/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23584960
  
  I am rejecting this response because: Dear Discord Trust & Safety Team,
  I am writing to formally appeal your recent decision not to renew or reinstate my Discord account FlexorTV. I respectfully disagree with the decision and request a thorough review of the circumstances that led to this outcome.
  To my knowledge, I have not intentionally violated Discord's Terms of Service or Community Guidelines. If there was any misunderstanding or mistake on my part, I am fully willing to cooperate and take the necessary corrective actions. I believe the decision may have been made in error or without a full understanding of the context.
  I kindly request further clarification on the specific reasons for this decision, and I urge you to reconsider based on my history of constructive participation within the community. I value Discord as a platform and would appreciate the opportunity to resolve this matter amicably.
  Thank you for your time and attention. I look forward to your response.
  Sincerely,
  **** ********
  FlexorTV is the account name
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 07/12/2025

  On 6/13/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23584960
  
  I am rejecting this response because:Hello Discord Support,
  Im reaching out because my main Discord account was recently banned, and I believe this was due to actions taken on an alternative account of mine that was compromised without my knowledge.
  To clarify:
  My alternative account was hacked, and I was not in control of it during the time any violations may have occurred.
  I did not engage in or authorize any behavior that would violate Discords Terms of Service or Community Guidelines.
  I take account security very seriously and have since taken steps to secure all of my accounts, including updating passwords and enabling two-factor authentication.
  I respectfully ask for a review of my main accounts ban, as I believe it was wrongly penalized due to a situation outside of my control. Im happy to provide any additional information needed to verify my identity and support this appeal.
  Thank you for your time and understanding.
  Best regards,
  Flexortv
  **********************

  Alternative Account Username devilow_
  
  Sincerely,
  
  **** ********