Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled Grammarly in July 2024. I haven't used it. I just noticed they billed me for a year in Jan 2025. I tried to contact them and originally talked to a bot and they said they could downgrade it and give me a refund but then they said I had to talk to a representative. That person said there are no refunds. I want a full refund of $72. I canceled this and I have not used it since I left school in July 2024. Please refund me because I did canceled this and do not use it, your system messed up and is wrong. Their response:
  Hi there! Our Support team has an update on your support request # *******—you can find it below.... There are no refunds.

  Business Response

  Date: 04/10/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Dawn B********

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing to discuss my concerns related to the business practices of Grammarly. I subscribed to both a monthly and annual subscription with Grammarly dating back to 2023. I have been repeatedly charged for any annual subscription, which I cancelled one year prior. After disputing the charges with my credit card company, Grammarly reached out to confirm that I had signed up for a "free trial" subscription which was never cancelled. When logging into their website, it does not show that I have any active subscriptions or accounts. I feel that I am being fraudulently charged for something which I no longer want or desire. As a customer, why am I unable to speak with anyone directly to resolve this matter? Many other legitimate companies provide access to "live" customer service associates to resolve matters as such. I am a bit taken aback as to why no one is available to provide me with copies of the contract or account details. I would like to ask for assistance in resolving this issue to prevent further anguish and frustrations. I've found the practice of not allowing individuals to cancel during the free trial is an ongoing issue for this company. Thanks, and please help!!!

  Business Response

  Date: 04/08/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription over 2 years ago and every year since then they have been charging my Amex card without my consent for ******. On Feb ******* .

  Business Response

  Date: 04/08/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that they didn't reach out to us directly to resolve their issue.

  Our analysis shows that the cancellation of the consumer's subscription was not completed successfully. I hope this explains the charge, and we're sorry about any confusion. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.
  
  As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unauthorized $144.00 charge to my account by ********************** for an annual subscription renewal. In the past, I typically received a notification when the autorenewal was near the autorenewal date so I could make an informed decision on whether to continue the service. This year, however, I did not receive any notifications. (Any single subscription service provides these notifications). Without any prior notice or consent, Grammarly automatically charged my card for the annual subscription renewal. I only found out about this charge because of the automatic notifications I receive from the bank that issued my credit card bank. I visited Grammarly's website today to cancel the subscription. However, I was informed that the subscription would remain active until March 28, 2026, and that the $144.00 renewal charge would not be refunded. Given that no notification was provided and I did not consent to this charge, I am requesting a full reimbursement of the $144.00 charge. I believe that this practice violates fair consumer notice standards, and I would appreciate your assistance in resolving this matter. Thank you for your attention and assistance.

  Business Response

  Date: 04/02/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.
  
  As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, the 20th of March at 12:30 p.m. I received a text message from my bank with a fraud alert about a $144., Grammarly charge. I responded with a "yes" it's fraud and immediately logged into my email where sat an email from Grammarly time stamped 12:24 p.m. congratulating me on upgrading to PRO for $144.. I did not upgrade, nor authorize an upgrade to the PRO version but had been using the free version for 2 years. I immediately logged into my Grammarly account, approximately 20 minutes after the charge occurred to cancel the entire transaction. Yesterday, March 22nd, I noticed the charge still on my bank statement so I emailed Grammarly customer service and there response to me was "well at least you get to use PRO Grammarly for an entire year! No. I do not want it, nor can I afford it as I am on a fixed income. They've since stopped responding to my email requests to credit back the charge. I do plan to follow up with my bank on Monday morning, but, I've spent the weekend fighting with these people over their deceptive services which is straight up thievery. When a customer contacts you 20 minutes after you've charged their card to tell them the charge is not valid, and, their response is "oh well" "enjoy your purchase" it is theft! I hope BBB looks into Grammarly's practices to understand how they can legally operate this way.

  Business Response

  Date: 03/24/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Grammarly Premium free trial a bit a week ago as their promotion said they would not charge my card without consent and that they would send an Email two days before the end of the trial period.I actually did not enjoy the app and tried to call the various service number(s) I had found on the web. None of them worked, but I wasnt too concerned since they had said in their promotional post that they would contact me before charging me for the ************* I saw that they had charged me $153.50 (!!!) on my credit card.After some research on the internet I found out that this deceptive business practice seems to be quite prevalent with this *********** also seems that they are making it purposefully difficult to contact their customer service. Im hoping that my complaint will prevent other consumers from being swindled out of their hard earned money.I have also contacted my credit card company about the charge. Thank you.

  Business Response

  Date: 03/24/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to grammarly in December 24. They told me a yearly subscription was less expensive than month to month. I suspended my grammarly subscription March 2025. I asked them to refund the unused months until dec 2025. They refused. so in essence I paid $50 per month instead of the $12.00 per month they advertise. This is a very unethical, cheat company. They cheated me out of 7 months of monetary value which I paid for. Then on 3-19-25 After I canceled and received a cancellation; Grammarly charged my card $84.00 on 3-21-25. They had no authorization and no legal ability to use my card info. I have turned them in for fraud to US govt and to the bank. This Company is fraud ---

  Business Response

  Date: 03/24/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a free trial for their service as I am a student and it randomly renew for tomorrow and I didnt want it to renew and now it charged my card 144 dollars. I contacted them and they immediately closed my ticket. I canceled it as soon as I saw the renew charge. I pay out of pocket for my schooling and cannot afford it and want a refund asap.

  Business Response

  Date: 03/17/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged unexpectedly for $144.00 charge when I emailed them to tell them I didnt do it want it or ask for it their response was well per our policy we have to keep a monthly charge amount of $50 I was what!? It doesnt apply to me because if I never signed up or wanted it I never agreed to their terms and conditions they got my card or account information and charged me $144.00 and ivly offered me $114 refund and its gonna take 2weeks I want and need my money they had have

  Business Response

  Date: 03/17/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company went into my account without my consent and stole my hard earned $144 for a service I didn't even sign up for. When contacted, they did not follow through with the promised reversal of the charge. Two phone conversations later and after asking them to cancel any/all subscription there may have been (with the request to reverse the payment on the first call), and then once more again, there was still no reversal as promised since 12/22/2024. I opened a dispute/claim through my bank. Upon my bank's investigation this company claimed they have the subscription to prove (which was already supposedly cancelled on both phone calls requesting specifically of this) and as a result I ended up eating the $144 for a service I didn't even signed up for nor I ever used. This should certainly be illegal and reported since it's considered theft without consent and after multiple requests of cancellation. How is it they can't even do one simple job ~ twice! I am putting in a public complaint as a major 'buyer beware' to warn any and all unsuspecting future victims to stay far, far away from these people. Bad business all-around.

  Business Response

  Date: 03/06/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that they didn't reach out to us directly to resolve their issue. The consumer's subscription has been deactivated, and their payment has been already been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method.

  We have also contacted the consumer directly via the email address provided in their complaint. This will allow us to share more details about their issue and provide an optimal resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23022248
  

  I have received the response from the Grammarly and I am pleased to hear they are willing to correct this issue.

  However, In the past when the same exact issue was raised and discussed with the Grammarly they had responded with the same offer and promise though no monies showed up in my account after many '10 days' later.

   Therefore I will wait for this promise to be fulfilled first, and then I will gladly retract my complaint as soon as the refund is made and shows up on my bank account. 

  Thank you.

  Sincerely,
  
  ***** *****-*****

  Customer Answer

  Date: 03/10/2025

  Hi,

   

  I would like to inform you the funds in question have been returned to me as of yesterday afternoon by Grammarly. Therefore I am happy to retract my complaint, though I have no way of accessing or finding it on the site or sending you this message via the communication portal. 

   

  I have already responded to the company via private email to let them know also.

   

  Thank YOU for your help in resolving this issue. 

   

  I am grateful 

   

  ***** *****-*****