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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Important information

  • Customer Complaint:

    Grammarly came to BBB’s attention in February 2012. A review of complaints was done in February 2025. Complaints on file concern subscriptions.

    When signing up for services, consumers are encouraged to review Grammarly’s Terms of Service, specifically the Paid Accounts and Termination, and service cancellations can be made online by visiting How do I cancel my Grammarly subscription?

    For additional support, please visit Grammarly's Contact Us. 

Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Grammarly in 2020. Canceled the account in 2021. I have been getting billed ever since. I have submitted cancelations several times but the most recent was May 2025.

    Business Response

    Date: 09/05/2025

    Hello,

    Thank you for bringing this matter to our attention. Weve investigated the case and can confirm that our support team has already processed a refund for your most recent payment in May 2025, and your subscription has been canceled to prevent future charges.

    If you consider the matter resolved following the refund of your payment and feel that the current complaint is not an accurate reflection of your service experience, wed greatly appreciate it if you could update the status of your BBB complaint.

    Please do not hesitate to contact us should you have any additional questions or concernswere always happy to help.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is only satisfactory to me because I do not have receipts of the prior cancelation requests. Grammarly doesnt send notices, no cancelation option that is easily remedied, and when the request is made to cancel, Grammarly is non-responsive. Grammarly has made incredibly deceptive and hard for its consumers. 

    Sincerely,
    ******* ******

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grammarly uses "/" as a trigger for an event. (programming jargon event, not standard usage)The dialog box created by the event cannot be removed without hitting the "esc" key.OSX uses the "esc" key as an event to remove the maximization of a window in a space. (Again, this is technical jargon. ****** if you're not qualified to work with these machines.)This conflict leads a user to have to reduce and re-maximize a window in a space every ***** seconds when writing LaTeX in Overleaf. (A nearly ubiquitous cloud-based document markup language in academia.) Grammarly does not provide phone support and their customer support page is designed to befuddle and confusticate issues. Certainly, no technical mind was involved in creating their support page unless it was specifically designed to be a bird flipped at every single Grammarly user. ********************** needs to offer phone support and allow the user to change the event driven by the use of the "/" key. If Grammarly wants to communicate that they hate their users, no phone support and a horrific online system is the way to do it. I've been a happy premium user since 2022. Now I hate the company and will never recommend them again. I will probably go with any competitor when they emerge. I don't use companies that hate me so much that they take my money and don't support their product.

    Business Response

    Date: 08/18/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer. Our support team has responded to the consumer's support request, providing more information about this issue. We apologize for any inconvenience and appreciate the feedback, as this helps us improve our product offerings. 

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30, 2025, I was charged $307.01 by Grammarly to my account. I had no idea why I would have been charged this amount because of many reasons. One reason is that I had cancelled the 7-day free trial on July 28th, 2025 from their website directly. Second reason is that I chose the annual plan at $12 a month or $144 annually. The amount of $307.01 makes no sense. They do not make it an easy process to get a refund either. Support has been less than helpful as well.

    Business Response

    Date: 07/31/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the subscription in question has been deactivated, and the consumer's payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I SIGNED UP FOR A 7 DAY FREE TRIAL WITH THE STIPULATION OF "WE WILL EMAIL YOU BEFORE CHARGING YOUR PAYMENT METHOD TO CONTINUE WITH THE PLAN". I HAD GONE ON TO THE website yesterday, AND IT SHOWED ONLY THE "FREE TRIAL". THERE WAS NO DIRECTIONS TO CANCEL - TRUST ME, I LOOKED OVER THE ENTIRE SITE. THIS MORNING I RECEIVED AN EMAIL THAT I HAD BEEN CHARGED $144 FOR AN UPGRADE. I WAS NOT SENT THE ****** THE WEBSITE IS DECEPTIVE, AND THEY DO NOT HAVE A CUSTOMER SERVICE PHONE NUMBER. THIS COMPANY IS A SCAM - THEY ALLOW YOU TO SIGN UP FOR A FREE TRIAL UNDER FALSE PRETENSES. SCAM!!!!

    Business Response

    Date: 07/30/2025

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue. 

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests. 

    Sincerely, 
    The Grammarly Team

  • Initial Complaint

    Date:07/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't speak to anyone on the phone. Keeps charging my checking account even though when I try to log in it says I don't have an account with any of my email addresses. I would like to close whatever account they say I have and for them to stop billing me for services I don't have and don't use.

    Business Response

    Date: 07/25/2025

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute unauthorized charges to my account totaling $1,420 over the past four years.I originally canceled my Grammarly subscription four years ago and received a refund at that time. However, without my consent or notification, my subscription was reactivated three months later, and I began being charged $30/month.During this period:I did not use Grammarly's services.I received no receipts or reminders regarding an active subscription.I made multiple attempts to cancel, but was still charged each time after.There was no transparency or proper customer support when I tried to resolve the issue.i have attached the email confirming the cancellation 4 years ago I consider these recurring charges to be unauthorized and a violation of fair business practices. I am requesting a full refund of $1,420 for the period I was charged without proper notification or authorization.

    Business Response

    Date: 07/18/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded five renewal payments and deactivated their subscription. It may take up to ten business days for the refunds to appear on the consumer's statement, depending on their payment method. However, in some cases, the payments will be removed from their statement, and separate credits won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:07/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial to use on application essays with the plan to move to a month to month basis. From my end, everything appeared to be set up to bill monthly. Come to look through my transaction history a little over a month later to find that grammarly instead charged me for the annual subscription of $144 and they refuse to fix it. Should I have caught it earlier, yes. But stuff happens and it's been busy with applications. I still should not be made to pay for the wrong subscription because they didn't charge for me the right plan to begin with. $144 is not a small amount of money in this economy and I did not agree to pay it. I have already cancelled my incorrect subscription and I want my money back or my total to be prorated to the monthly price like it should have been to begin with. Seems like this happens a lot with this company and they should have already figured out how to fix it, but they instead just make it the customer's problem.

    Business Response

    Date: 07/14/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint to request a full refund of a subscription charge by Grammarly. I did not intend to enroll in or use the service, nor did I actively use any features that would indicate a need or acceptance of the subscription. Despite this, I was charged, and Grammarly has refused to issue a full refund.I believe retaining payment for a service I neither wanted nor used is unfair and borders on predatory behavior. There was no meaningful opportunity to cancel before being charged, and I should not be financially penalized for a service I never utilized.I am demanding a full refund of the subscription amount. Anything less is unacceptable and does not reflect good business practice.

    Business Response

    Date: 07/08/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    According to our analysis, the consumer filed a chargeback with their bank, which resulted in the deactivation of their Premium subscription as per our Terms of Service and License Agreement (****************************************). Please note that we can't refund the consumer's payment until this case is reviewed by their bank. We suggest that the consumer waits for the resolution of their dispute casethe bank should notify them when its complete.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was double-charged for my grammar subscription. I renewed my subscription on March 6, but then I received a bill for another subscription on June 10, 2025. I have submitted a refund request for the $144 charge from June 10.

    Business Response

    Date: 07/03/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer. Our support team has responded to the consumer's support request, requesting additional information. We request that the consumer continue the correspondence with our support team, as this will enable us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests. 

    Sincerely, 
    The Grammarly Team

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 7-day trial of Grammarly and when I attempted to cancel, I found no way to cancel. I am being charged $31.80/ month ******* ****** *** 2025) for a service that I do not want and have been unsuccessful at canceling.

    Business Response

    Date: 06/19/2025

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

Grammarly, Inc. is NOT a BBB Accredited Business.

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