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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Important information

  • Customer Complaint:

    Grammarly came to BBB’s attention in February 2012. A review of complaints was done in February 2025. Complaints on file concern subscriptions.

    When signing up for services, consumers are encouraged to review Grammarly’s Terms of Service, specifically the Paid Accounts and Termination, and service cancellations can be made online by visiting How do I cancel my Grammarly subscription?

    For additional support, please visit Grammarly's Contact Us. 

Complaints

Customer Complaints Summary

  • 225 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently used Grammarly to complete a masters degree from ****************************. At the end of my program I cancelled my subscription to Grammarly and was told it would downgrade my plan to the free version at the end of the billing cycle. Not only was I charged the 12-month subscription to Grammarly Premium, the price went from $46.07 to $144.00 USD. I am not interested in the Premium subscription and would like a refund of the $144 USD. The email address associated with the Grammarly Premium subscription is ***************

    Business Response

    Date: 11/19/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4744719.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period.
    We have already refunded the renewal payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 11/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally started with a basic plan in 2020. I was initially charged $60.00 every three months, so on August 15, 2022, I was charged $ 60. 00, which included the basic plan. Then I upgraded to premium in September 2022 and was charged $144 for the year on September 15, 2022. Today (11/15/2022), I was charged another $60 for the original plan. It appears that I'm being charged for two plans simultaneously. I believe an error has occurred, and I am requesting a refund.

    Business Response

    Date: 11/16/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4729202.

    It appears that the buyer created two Grammarly subscriptions. 

     Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable.

    We have already refunded both payments.
    The refunds will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription on the 10th of November a day before renewal but I see that I was still charged for renewal on the 11th of November. I tried reaching customer service through their auto-response but was unsuccessful. I would like my refund for this error.

    Business Response

    Date: 11/12/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4687357.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period.

    This note is to confirm that the buyer's subscription has been canceled. No charges will be applied. The buyer should see no settled payment to Grammarly on their credit card statement.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 11/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i subscribed for the 12usd package but grammarly deducted 130 usd from account! give me back my *****

    Business Response

    Date: 11/10/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4679705.

    Please note that we offer the following rates: https://www.grammarly.com/premium

    To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans greater than the 1-month plan are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms#billing

    The payment has already been refunded. The refund will appear on the buyers bank statement within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a one-year premium subscription to Grammarly, and today I cannot access it and am advised to contact them. Well, there is no email address, phone number or live chat room. Since it has been several hours without any communication, it is clear to me they never plan to resolve this issue. I use it at work and needed it badly today. Awful customer service.

    Business Response

    Date: 11/05/2022

    To whom it may concern,
    We conducted an internal investigation of the case in question and we could not trace any correspondence between our representatives and the buyer, indicating that the buyer did not attempt to resolve this issue with our side directly.


    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable.

    The buyer created two Grammarly subscriptions. We have already refunded the two payments that the buyer has made to Grammarly. The refunds will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a premium subscription to Grammarly on Sept. 30 and have a picture from my bank account for proof. Today, I have no access to premium Grammarly, so I typed two complaints and submitted them to a bot. I cannot call, email or chat with a person. This happened a few hours ago so it's clear they never plan to resolve this issue. I want a refund, or I want my account up and running by tomorrow.

    Business Response

    Date: 11/05/2022

    To whom it may concern,
    We conducted an internal investigation of the case in question and we could not trace any correspondence between our representatives and the buyer, indicating that the buyer did not attempt to resolve this issue with our side directly.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable.


    The buyer created two Grammarly subscriptions. We have already refunded the two payments that the buyer has made to Grammarly. The refunds will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

Grammarly, Inc. is NOT a BBB Accredited Business.

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