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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

1.12

Average of 33 Customer Reviews

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Review Details

  • Christopher H

    Date: 06/09/2025

    Grammarly is an awful product. I wanted to use the service to clean up professional documents before sending them out to my clients. The first two times I tried it sent me back pure gibberish, unusable. I decided to cancel the subscription and I tried to erase their website from my computer but I could not. Every document I produced after this, had red lines under perceived mistakes in my documents, there was no way to get rid of them. I logged into the service and cancelled again; this program literally took over my computer. I contacted their customer service, which is anonymous email server. There is a customer service phone number but the message instructs you to use the email and then it just hangs up. DO NOT SUBSCRIBE TO THIS SERVICE

  • Brian P

    Date: 03/01/2025

    **************** is horrible! They provide same information you can get online and no one responds with any information that helps the problem. No clue why they dont have online customer service! VERY FRUSTRATING!!

    Grammarly, Inc.

    Date: 03/10/2025

    Hello! We apologize for the delay and any frustration this has caused you. We have investigated the case and have found your email correspondence with our team. We've confirmed that our team received your inquiries and emailed you back. If you haven't received the email, please check your spam folder. You can also check your recent support requests in our support portal through this link: **********************

  • Dan C

    Date: 02/26/2025

    My kid was charged with the annual fee after they deactivated her account. No customer suport,after couple emails de charge wasn't *********** warning about the renewal, just took the money .Not even returning at least the money for 11 ********* just a money grab without a care for a limited funds student.

    Grammarly, Inc.

    Date: 02/27/2025

    Hello! We have investigated the case and could not locate your daughter's email correspondence with our team. We have contacted you directly via the email address provided in your review to gather more information about your daughter's support request. We look forward to hearing from you and putting things right!

  • Jason Z

    Date: 01/23/2025

    I had a paid Grammarly service and it was not renewing and today I got a charge for renewal. I literally told them the same day to cancel it and give me a refund and they refused. What a scam.

    Grammarly, Inc.

    Date: 02/06/2025

    Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Jhoanna J

    Date: 12/24/2024

    NO. ChapGPT is better and can help you accomplish more. DO NOT BUY.

    Grammarly, Inc.

    Date: 12/27/2024

    Hello! We have investigated the case and unfortunately, the email address that you provided did not pull up a paid account in our system. We care about our users' satisfaction and want to address any issues we can to improve. We'd appreciate it if you could tell us more about your experience. Please feel free to contact us at *********************** to share your feedback!

  • Anna H

    Date: 10/16/2024

    Good Morning,

    I am somehow being charged for 2 Grammarly accounts and I have tried several times to get this resolved. There is no phone number that leads you to a person to get anything resolved. I need them to stop billing me now for all accounts and I need to speak to a person.

    Grammarly, Inc.

    Date: 10/17/2024

    Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and have found your email correspondence with our team. We have contacted you directly through your support ticket, and we look forward to hearing from you and putting things right!

  • Lonnie M

    Date: 08/29/2024

    My biggest issue is that your customer service is essentially inaccessible. It's okay that you don't have phone supportnever mind that you should. But getting a message or finding out how to get a message left me with the impression that Grammarly has zero interest in providing any type of customer service.It's literally impossible to figure out how to reach you. When I called your service number, , I got a very fast recording to contact support.Grammarly.com. It doesn't work on email; it gets rejected.When you see a one-star overall review, your company should recognize that you have a huge customer service problem. All I have is a headache.The sad thing is that you have a good product. I was also surprised to see a $143 charge, which appeared to be a huge overcharge for your service. I would like an adjustment.

    Grammarly, Inc.

    Date: 09/03/2024

    Hello! We have investigated the case and have found your email correspondence with our team. We understand that you have already contacted our support representatives, and they have resolved your issue. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Rocco W

    Date: 08/26/2024

    Terrible customer service. The website list their customer service phone number and when you call you cannot get a person on any of their 3 options.

    Grammarly, Inc.

    Date: 08/30/2024

    Hello! We have investigated the case and have found your email correspondence with our team. It appears that you filed chargebacks with your bank or ******* which resulted in the deactivation of your Premium subscription as per our Terms of Service and License Agreement (****************************************). Please note that we can't refund your payments until these cases are reviewed by your credit card issuer or ******* We suggest that you wait for the resolution of the dispute casesyour bank should notify you when those are complete. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Carol T

    Date: 06/21/2024

    I was charged three times the amount for a yearly subscription and I received no notice about renewal. The charge was quickly refunded once I sent a claim in but there was no apology or admission of a mistake. The only way to reach anyone to resolve an issue is to email them. I checked my PayPal account and they tried to charge me $154 TWICE for a yearly subscription. Although the service was great, their billing practices are highly unethical and dishonest. I will never ever recommend Grammarly to anyone for anything.

    Grammarly, Inc.

    Date: 07/04/2024

    Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Sarah O

    Date: 03/30/2024

    I bought service and 3 hours later wanted to cancel it cause my university gives it free to students and they will not refund my money

    Grammarly, Inc.

    Date: 04/09/2024

    Hello! We have investigated the case and have found your email correspondence with our team. As an exception to our refund policy, your subscription has been deactivated, and the payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit won't be issued. Please do not hesitate to contact us at https://gram.ly/4b0Qghy should you have further questions, comments, or requests!

Grammarly, Inc. is NOT a BBB Accredited Business.

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