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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

1.04

Average of 48 Customer Reviews

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Review Details

  • Christal M

    Date: 12/30/2024

    Grammarly charged me $143.99 & $144.00 on October ******. I only authorized 1 payment for Grammarly Pro. I canceled 1 of the charges within 3 weeks when I noticed the double payment. I filed a dispute with the bank & of course they won because of their cancelation policy and the bank said that I still have Grammarly until October 2025. The bank gave Grammarly back both charges and I still DO NOT have Grammarly ! I keep telling them that I don't have Grammarly but the bank says I do, so I pulled up Grammarly and signed in and it says that my subscription is FREE Grammarly! If I paid double for Pro then why does my subscription say FREE? I have tried reaching out to Grammarly a number of times but to NO avail! Buyer BEWARE!!! I could NOT let anyone else be ripped off by this company and not make people aware!!! They just took $287.99 for absolutely NOTHING!!!! There's no way to speak with a live person, this whole situation is really SAD!!

    Grammarly, Inc.

    Date: 01/02/2025

    Hello! We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the email address that you provided did not pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!

  • Jhoanna J

    Date: 12/24/2024

    NO. ChapGPT is better and can help you accomplish more. DO NOT BUY.

    Grammarly, Inc.

    Date: 12/27/2024

    Hello! We have investigated the case and unfortunately, the email address that you provided did not pull up a paid account in our system. We care about our users' satisfaction and want to address any issues we can to improve. We'd appreciate it if you could tell us more about your experience. Please feel free to contact us at *********************** to share your feedback!

  • stephen p

    Date: 12/13/2024

    My father passed away 3 years ago yet Grammarly continues to charge his credit card $139.00 every year, even after I requested the subscription be cancelled. Because nowhere is there a phone number to contact a real person (the posted phone number tells you to visit the website on either subscriptions/billing or for new services), it appears to be impossible to get any actual response or customer service. Warning to anyone considering signing up for Grammarly: once you sign up they will make it impossible to stop paying, and if you have a question they will not respond, but rather point you to the *** list. My recommendation: use some other service, or ask a friend to read your work.

    Grammarly, Inc.

    Date: 12/17/2024

    Hello *******. Please accept our sincere apologies for this issue. Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the information you've provided here isn't sufficient to pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!

  • Anna H

    Date: 10/16/2024

    Good Morning,

    I am somehow being charged for 2 Grammarly accounts and I have tried several times to get this resolved. There is no phone number that leads you to a person to get anything resolved. I need them to stop billing me now for all accounts and I need to speak to a person.

    Grammarly, Inc.

    Date: 10/17/2024

    Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and have found your email correspondence with our team. We have contacted you directly through your support ticket, and we look forward to hearing from you and putting things right!

  • Robert M

    Date: 09/06/2024

    Amazing how much effort Grammarly is putting into responding to reviews on BBB, image if they actually put in that same effort supporting their customers they would see fewer one stars. They're so quick to charge your credit card and so slow to support their clients. The level of urgency is one way.

    Grammarly, Inc.

    Date: 09/10/2024

    Hello! We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the email address that you provided did not pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!

  • Lonnie M

    Date: 08/29/2024

    My biggest issue is that your customer service is essentially inaccessible. It's okay that you don't have phone supportnever mind that you should. But getting a message or finding out how to get a message left me with the impression that Grammarly has zero interest in providing any type of customer service.It's literally impossible to figure out how to reach you. When I called your service number, , I got a very fast recording to contact support.Grammarly.com. It doesn't work on email; it gets rejected.When you see a one-star overall review, your company should recognize that you have a huge customer service problem. All I have is a headache.The sad thing is that you have a good product. I was also surprised to see a $143 charge, which appeared to be a huge overcharge for your service. I would like an adjustment.

    Grammarly, Inc.

    Date: 09/03/2024

    Hello! We have investigated the case and have found your email correspondence with our team. We understand that you have already contacted our support representatives, and they have resolved your issue. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Rocco W

    Date: 08/26/2024

    Terrible customer service. The website list their customer service phone number and when you call you cannot get a person on any of their 3 options.

    Grammarly, Inc.

    Date: 08/30/2024

    Hello! We have investigated the case and have found your email correspondence with our team. It appears that you filed chargebacks with your bank or ******* which resulted in the deactivation of your Premium subscription as per our Terms of Service and License Agreement (****************************************). Please note that we can't refund your payments until these cases are reviewed by your credit card issuer or ******* We suggest that you wait for the resolution of the dispute casesyour bank should notify you when those are complete. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • rushie m

    Date: 07/30/2024

    Grammarly is not a fair business that respects customers. There is no one to answer their phones, they refer you to customer service and there are a lot of hoops to jump through.... tried to cancel my subscription over 6 months ago. Thought it was cancelled. Received a notice of payment for Grammarly on my PayPal account. Went on their website to dispute payment for Paypal...also again tried to reach Grammarly. They are not reputable, it's disgraceful how they do everything to avoid being upfront with customers. I want the payment to be rescinded because it supposed to be cancelled for some time now.

    Grammarly, Inc.

    Date: 08/15/2024

    Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and have found your email correspondence with our team. According to our analysis, you filed a chargeback with PayPal. Rest assured that your payment has been refunded, and it will appear on your statement within 10 business days. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Emily D

    Date: 07/16/2024

    It is impossible to communicate with grammarly. Every email response takes 24 hours. They keep telling me I do not have a paid account but I sent them my bank information showing 4 charges even though I cancelled the account 4 months ago. I just want my money back since I do not have access to the paid account nor do I want it. They need to stop charging me.

    Grammarly, Inc.

    Date: 07/18/2024

    Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payments have been reversed. It may take up to ten business days for the refunds to appear on your statement, depending on your payment method. However, in some cases, the payments will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Carol T

    Date: 06/21/2024

    I was charged three times the amount for a yearly subscription and I received no notice about renewal. The charge was quickly refunded once I sent a claim in but there was no apology or admission of a mistake. The only way to reach anyone to resolve an issue is to email them. I checked my PayPal account and they tried to charge me $154 TWICE for a yearly subscription. Although the service was great, their billing practices are highly unethical and dishonest. I will never ever recommend Grammarly to anyone for anything.

    Grammarly, Inc.

    Date: 07/04/2024

    Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

Grammarly, Inc. is NOT a BBB Accredited Business.

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