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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

1.11

Average of 35 Customer Reviews

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Review Details

  • Sarah O

    Date: 03/30/2024

    I bought service and 3 hours later wanted to cancel it cause my university gives it free to students and they will not refund my money

    Grammarly, Inc.

    Date: 04/09/2024

    Hello! We have investigated the case and have found your email correspondence with our team. As an exception to our refund policy, your subscription has been deactivated, and the payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit won't be issued. Please do not hesitate to contact us at https://gram.ly/4b0Qghy should you have further questions, comments, or requests!

  • Cynthia C

    Date: 03/27/2024

    Grammarly is like ******* they ignore the world for as long as they want. There is no way to directly contact Grammarly. ****************** is a Grammarly employee who was very unhelpful for me. Made multiple attempts to contact without him replying once. I've been charged for a Grammarly product and was unable to remove the charge since they won't provide customer service.

    Grammarly, Inc.

    Date: 04/09/2024

    Hello! We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the email address that you provided did not pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!

  • Bryndalyn N

    Date: 03/15/2024

    There is no way to contact them directly. The phone number provided for customer service does not provide customer service. No matter what option you press, it refers you back to their website and then hangs up. There is no email, you have to submit an e-ticket on their website. If a business is going to charge nearly $150 for a service, there should be customer service. I want my money back.

    Grammarly, Inc.

    Date: 03/19/2024

    Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and have found your email correspondence with our team. As an exception to our refund policy, your subscription has been deactivated, and the payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit won't be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Negar S

    Date: 02/14/2024

    I woke up and found that I was charged USD144 for Grammarly, and after logging into the account, I realized I had been charged last year as well! I tried to call them, but there is no way to talk with customer service! And no one answered my refund request! Such a scam! I didn't even know that my subscription would be renewed automatically, and I didn't even know I had a subscription with them. They don't answer my message! There is no one that I can discuss my refund request for both 2 years with them! This is not fair!

    Grammarly, Inc.

    Date: 02/19/2024

    Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and two renewal payments have been reversed. It may take up to ten business days for the refunds to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Olu A

    Date: 02/02/2024

    I woke up today the 2nd of February to a charge of ****** dollars on my credit card from Grammarly. I emailed the Grammarly, and apparently, they had renewed my subscription for a year, at over double the price without a single notice to announce the hike or inform me that I am being signed up for another year. I requested to cancel the subscription and get a refund on my card on the same day it was charged but they declined saying I am basically stuck with them for another year with or without my consent. I pleaded but they have since refused to respond to emails. I do not think this is fair especially to a customer who has been with you for a year of their own volition but whom you are now trying to tie down for another year without their consent. Again, I ask that you kindly review your stance on this issue.

    Grammarly, Inc.

    Date: 02/06/2024

    Hello! We have investigated the case and have found your email correspondence with our team. Grammarlys deals are valid for one subscription period only, so your subscription was set to renew at our standard rates. Additionally, Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Shannon L

    Date: 01/30/2024

    Grammarly has poor customer service. For all the money I spend with Grammarly, it would be nice to talk to a human, not a bot. It's good when it works, but when it doesn't, good luck getting help.

    Grammarly, Inc.

    Date: 02/01/2024

    Hello, *******. Let me note that we do not provide phone support at this time. Please contact us at *********************** and we would be happy to assist you promptly. We focus on providing fast and high-quality responses by email, so youre always talking to a human who can help first-hand.

  • Diana G

    Date: 01/15/2024

    This company refuses to call a customer when they have a problem. They keep sending nonsense emails to solve a problem.They have NO CUSTOMER SERVICE.

    Grammarly, Inc.

    Date: 01/16/2024

    Hello! We have investigated the case and have found your email correspondence with our team. We apologize for any frustration caused, *****! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We ask that you please provide any additional information to our technical support team in your support ticket directly. This is to help us avoid any possible miscommunications or delays. We appreciate your understanding!

  • Mackenzie A

    Date: 12/21/2023

    I was charged 144$ on December 18th by Grammarly for a premium subscription that I did not request. I only have the free subscription. I contacted their support team on December 18th and 21st but have still not received any response. This is by far the worst customer service experience ever. They claim to focus on high quality email responses however my experience is quite the opposite. I never signed up for the premium subscription only the free subscription.

    Grammarly, Inc.

    Date: 12/26/2023

    Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Andrew H

    Date: 12/11/2023

    Entirely negligent customer service. I was approved for a student account at a 40% discount, however the discount link they provided was completely non functional. I will be submitting any charges to the fraud department. Probably the worst (non-existent) customer service I have ever encountered.

    Grammarly, Inc.

    Date: 12/13/2023

    Hello! We have investigated the case and have found your email correspondence with our team. Please accept our apologies for the delayed response. It looks like our support team has already helped you resolve this issue. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

  • Margarita F

    Date: 11/17/2023

    I wish I read the BBB reviews before signing up. I've used the services for a few months, and it was just okay. With the current developments of the ChatGPT, you don't need servcies like Grammarly, it is far inferior to AI and you have to pay for it. They just charged me again $144 without giving any warning, without me signing in for many months (I was not aware I was signing up for lifetime charging). And you can't call them either, you are at the mercy of the email service, which I am still waiting to hear back from. Total rip off and unfair customer treatment.

    Grammarly, Inc.

    Date: 11/21/2023

    Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!

Grammarly, Inc. is NOT a BBB Accredited Business.

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