Business Profile
Computer Software Developers
Grammarly, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.04/5 stars
Average of 48 Customer Reviews
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Review fromAndrew H
Date: 12/11/2023
1 starEntirely negligent customer service. I was approved for a student account at a 40% discount, however the discount link they provided was completely non functional. I will be submitting any charges to the fraud department. Probably the worst (non-existent) customer service I have ever encountered.Grammarly, Inc.
Date: 12/13/2023
Hello! We have investigated the case and have found your email correspondence with our team. Please accept our apologies for the delayed response. It looks like our support team has already helped you resolve this issue. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromMargarita F
Date: 11/17/2023
1 starI wish I read the BBB reviews before signing up. I've used the services for a few months, and it was just okay. With the current developments of the ChatGPT, you don't need servcies like Grammarly, it is far inferior to AI and you have to pay for it. They just charged me again $144 without giving any warning, without me signing in for many months (I was not aware I was signing up for lifetime charging). And you can't call them either, you are at the mercy of the email service, which I am still waiting to hear back from. Total rip off and unfair customer treatment.Grammarly, Inc.
Date: 11/21/2023
Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromMaria D
Date: 11/15/2023
1 starAs others said, they do not send you a notification before charging you and just hit you with the charge. Absolutely disgusting practice, you just get a charge on your credit card and then they say no refunds. No way to contact support either, absolutely worst company so farGrammarly, Inc.
Date: 11/16/2023
Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromArt S
Date: 11/09/2023
1 starIt is almost impossible to cancel beware stay away from Grammarly I dont know how they get away with this business practiceGrammarly, Inc.
Date: 11/14/2023
Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or by sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromWilliam D
Date: 10/29/2023
1 starShady and deceptive billing practices. My minor child thought she was getting a free trial and put in my credit card information. They charged her $144 for a year subscription. Eithin 10 minutes she realized they charged her for a year. She tried to contact them and COMPANY says NO REFUNDS.STAY AWAY FROM GRAMMARLY, you will definitely "pay for it" if you don't. Deceptive that they allow a minor to enter into an " agreement".Grammarly, Inc.
Date: 11/01/2023
Hello! We are sorry to hear about this issue. Please contact Grammarly's customer support by submitting a request at *********************** or by sending an email to *********************************** This will allow our support team to issue a refund for this purchase. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromSharon S
Date: 10/17/2023
3 starsI am seeking for my account to be activated for use. I paid $139.95 on February 28, 2023, for a year's subscription and now am unable to access the use of the program. I don't have any bad remarks to make about Grammarly since I have been a subscriber for the past seven or eight years. My frustration is based on not being able to contact the company via phone or email and continue receiving a page with a free account and not the premium account I paid for. I still have five months of usage before renewing the next subscription.The resolve I am seeking is for the account to be activated as a premium account or receive a refund for the five remaining months.Grammarly, Inc.
Date: 10/19/2023
Hello! We do not provide phone support at this time and focus on providing high-quality responses by email. We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. We ask you to reply directly to the email with any additional information. This will allow us to provide you with a prompt resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromJack W
Date: 10/04/2023
1 starGrammarly does not notify you before they renew your subscription. Bad and deceptive practice. If you contact them the day of the charge to cancel you will not be given a refund.Grammarly, Inc.
Date: 10/12/2023
Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromAmy O
Date: 08/27/2023
1 starFraudulent charges. I am currently going back and forth with them and all they do is lie. They refunded me a partial payment of $114 and sent an email stating they were sorry to see me go, then an hour later they took another $144 from my account without my consent. No way to contact them by phone, so it just makes everything more challenging. I will be filing a fraud suit. Do not deal with this "company"... they will steal your money and put you through h*** trying to get it back.Grammarly, Inc.
Date: 09/05/2023
Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded your full initial payment, and the refund will appear on your statement within 10 business days. Grammarly Support teamReview fromJade L.
Date: 08/25/2023
1 starPretty a glorified spell check once you get done with the introduction to the program. Then when you start using it and want check something as simple proper punctuation or anything else outside of spelling there is a paywall. Oh, and the best part is they don't tell you how much it is until they have your payment information. I am a college student who was just looking for help and now I feel extremely ripped off.Grammarly, Inc.
Date: 09/05/2023
Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromMykola B
Date: 07/24/2023
1 starSame as others. Deceptive pricing practice. There no obvious way to tell you're getting charged a full yearly charge upfront when you sign up for a trial.Grammarly, Inc.
Date: 08/01/2023
Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. Please note that we offer the following rates: ***********************. Grammarlys plans that cover more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month. The full payment has already been refunded, and the refund will appear on your statement within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team
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