Business Profile
Computer Software Developers
Grammarly, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.11/5 stars
Average of 53 Customer Reviews
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Review fromMaria D
Date: 11/15/2023
1 starAs others said, they do not send you a notification before charging you and just hit you with the charge. Absolutely disgusting practice, you just get a charge on your credit card and then they say no refunds. No way to contact support either, absolutely worst company so farGrammarly, Inc.
Date: 11/16/2023
Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromArt S
Date: 11/09/2023
1 starIt is almost impossible to cancel beware stay away from Grammarly I dont know how they get away with this business practiceGrammarly, Inc.
Date: 11/14/2023
Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or by sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromWilliam D
Date: 10/29/2023
1 starShady and deceptive billing practices. My minor child thought she was getting a free trial and put in my credit card information. They charged her $144 for a year subscription. Eithin 10 minutes she realized they charged her for a year. She tried to contact them and COMPANY says NO REFUNDS.STAY AWAY FROM GRAMMARLY, you will definitely "pay for it" if you don't. Deceptive that they allow a minor to enter into an " agreement".Grammarly, Inc.
Date: 11/01/2023
Hello! We are sorry to hear about this issue. Please contact Grammarly's customer support by submitting a request at *********************** or by sending an email to *********************************** This will allow our support team to issue a refund for this purchase. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromSharon S
Date: 10/17/2023
3 starsI am seeking for my account to be activated for use. I paid $139.95 on February 28, 2023, for a year's subscription and now am unable to access the use of the program. I don't have any bad remarks to make about Grammarly since I have been a subscriber for the past seven or eight years. My frustration is based on not being able to contact the company via phone or email and continue receiving a page with a free account and not the premium account I paid for. I still have five months of usage before renewing the next subscription.The resolve I am seeking is for the account to be activated as a premium account or receive a refund for the five remaining months.Grammarly, Inc.
Date: 10/19/2023
Hello! We do not provide phone support at this time and focus on providing high-quality responses by email. We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. We ask you to reply directly to the email with any additional information. This will allow us to provide you with a prompt resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromJack W
Date: 10/04/2023
1 starGrammarly does not notify you before they renew your subscription. Bad and deceptive practice. If you contact them the day of the charge to cancel you will not be given a refund.Grammarly, Inc.
Date: 10/12/2023
Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromAmy O
Date: 08/27/2023
1 starFraudulent charges. I am currently going back and forth with them and all they do is lie. They refunded me a partial payment of $114 and sent an email stating they were sorry to see me go, then an hour later they took another $144 from my account without my consent. No way to contact them by phone, so it just makes everything more challenging. I will be filing a fraud suit. Do not deal with this "company"... they will steal your money and put you through h*** trying to get it back.Grammarly, Inc.
Date: 09/05/2023
Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded your full initial payment, and the refund will appear on your statement within 10 business days. Grammarly Support teamReview fromJade L.
Date: 08/25/2023
1 starPretty a glorified spell check once you get done with the introduction to the program. Then when you start using it and want check something as simple proper punctuation or anything else outside of spelling there is a paywall. Oh, and the best part is they don't tell you how much it is until they have your payment information. I am a college student who was just looking for help and now I feel extremely ripped off.Grammarly, Inc.
Date: 09/05/2023
Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromMykola B
Date: 07/24/2023
1 starSame as others. Deceptive pricing practice. There no obvious way to tell you're getting charged a full yearly charge upfront when you sign up for a trial.Grammarly, Inc.
Date: 08/01/2023
Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. Please note that we offer the following rates: ***********************. Grammarlys plans that cover more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month. The full payment has already been refunded, and the refund will appear on your statement within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromDeborah B
Date: 07/10/2023
1 starI wish I reviewed this page before signing up for a subscription. As with many of the individuals below, I signed up for a monthly subscription fee for which a reminder was supposed to be sent indicating the end of my trial period. There was no reminder and then an annual charge. If they continue their deceptive practices, it won't be very long before they are hit with a class action lawsuit. As it is, I will report this to the **************** Attorney General.Grammarly, Inc.
Date: 07/17/2023
Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. Please note that we offer the following rates: ***********************. Grammarlys plans that cover more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month. The payment has already been refunded, and the refund will appear on your statement within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromDave H
Date: 06/30/2023
1 starWe set up an account for my wife, then cancelled it at the end of June, 2022. We were charged $139.95 on June 26th, 2023. Contacted their service desk via email, they no longer talk to people on the phone, it was my only option to dispute the charge.Recieved a response stating the charge would be reversed and that the email associated with the account was fa***********@****l.com. This email is completely foreign to us. I respectfully requested someone let me know what the real email is so I can attempt to trace the fraud. I was fearful that this could happen again. Grammarly refused to work with me on this, and even after I escalated, the refusal continued. Not good. I have to change my credit card, block grammarly from any future charges and am still in the dark as to how this even happened.Buyer beware, Grammarly is not acting in their customers' best interest in protecting fraudulant charges.Grammarly, Inc.
Date: 07/04/2023
Hello, *****! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. Please note that the account we located based on the billing information you provided was associated with the email address fa***********@****l.com (name on the account: ******************). Unfortunately, as we noted in our email, we're unable to disclose any further details at this time. Rest assured that, on your request, we immediately deactivated the account in question and also blocked any further charges to your credit card. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team
Grammarly, Inc. is NOT a BBB Accredited Business.
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