Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, October 17th of this year, I was charged $209.60 CAD by Grammarly after not consenting. I had signed up for a free trial about a month prior, and had canceled my subscription before the end of it. Unfortunately, I was charged regardless of cancelling my subscription, and after reaching out was told its not in their policy to refund my money. I was told I could have a monthly subscription instead of yearly and without my consent, AGAIN, was only refunded partially and was signed up for a brand new subscription. I have screenshots of grammarly themselves saying my subscription was ending September 29th, and now they have decided to put me onto another subscription without my consent and it now says ends November 17th. I am a student, and am now behind on school payments because of this, and need this fully resolved.

  Business Response

  Date: 10/20/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  As an exception to our refund policy, the consumer's subscription has been canceled, and the initial payment has been partially reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 10/20/2025

   
  Complaint: 24036022
  
  I am rejecting this response because:

  It has been PARTIALLY refunded but not gully refunded. I had never purchased this, and I had seen it in my email as something I did not purchase. The whole reason to contact is not to get a PARTIAL refund, but to get the money that was taken from me back, as I am a student that cannot afford this. This is breach of my rights, and a system should not sign me up for anything without my consent.

  
  Sincerely,
  
  ***** **************

  Business Response

  Date: 10/21/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed in full. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 24036022
  
  I am rejecting this response because:

  1. This is not the full amount back. There is still a total of $5.38 CAD remaining, which is not the amount in full back. It was not a remaining $30 USD it was more than this.

  2. The fact it was almost a burden and a favour they were doing me is not accurate at all and is passive aggressive. All I ask for is the rest of my money that was taken from me back, which was promised in the last message.

   

  I really hope this can be resolved, because yes, this may be out of the picture, but the amount of money that was taken from me has been a burden, and especially being a student I cannot have money like this being taken from me. The fact that I need to do the simple math behind not getting my full amount is ridiculous when this is now the company clearly trying to keep whatever they can from me. I hope no student in the future needs to deal with this like I have, but unfortunately I feel as if they may. To say Im disappointed is an understatement.

  
  Sincerely,
  
  ***** **************

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a college student who was referred to use Grammarly to help me with my college essays. On the website it gives you a free trial and then after that, it wants you to subscribe to a monthly subscription of around $30. I was aware that it was going to be a $30 charge to my account. However, instead of a $30 charge they charged my account $152.64. I called the number that was beside the charge on my bank account but its an automatic message and it does not help you. I also reached by email numerous times about what had happened. It looks like they automatically subscribe you to pro without your consent. They also state that they don't have to issue a refund unless required by law. I think it is very terrible of them to scam people who are simply trying to use their service for educational purposes. Their website is very misleading as well as I dont see how they can charge people a large amount of money and get away with it.

  Business Response

  Date: 10/16/2025

  Hello,

  Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.

  We have investigated the case and have found the email correspondence between our team and the consumer. We'd like to clarify Grammarlys plans covering more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed in full. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

  Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely,

  The Grammarly Team

  Customer Answer

  Date: 10/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day free trial of Grammarly. I attempted to cancel on day 7 but Grammarly had already sent annual subscription bill of $144.00 to my ****************. I tried to contact Grammarly but their customer service phone is an endless loop and I was unable to speak to a human customer service/billing representative. I attempted to use the online cancellation suggested on the phone tree and was unable to cancel there either. I have attempted to dispute the charge with **************** but because I did not actually speak to a representative this does not satisfy the requirement of contacting the merchant before formal dispute. I seem to have NO recourse. Can you help?

  Business Response

  Date: 10/16/2025

  Hello,

  We have investigated the case and have found the email correspondence between our team and the consumer. Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. Our support team has responded to the consumer's support request, requesting additional information. We request that the consumer continue the correspondence with our support team, as this will enable us to investigate the issue further and provide a resolution.

  Additionally, we would like to note that we dont offer phone support at this time as were committed to providing thorough, high-quality assistance by email. Every response comes from a real person dedicated to helping resolve issues as efficiently as possible.

   Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely,

   The Grammarly Team

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a Grammarly annual subscription yet I never agreed to buy an annual subscription. Moreover, I never once used this service. Please refund the amount ASAP as a family member's card was used but they did not consent to purchase this membership plan on my behalf nor did I ever seek to buy this plan. I have no use for this service.

  Business Response

  Date: 10/14/2025

  Hello,

  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

  We've reached out to the consumer directly via the email address provided in their complaint to request additional information about the subscription in question. Once we receive the requested details, well be able to review the matter and proceed accordingly to ensure an appropriate resolution for the consumer.

  Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely,

   The Grammarly Team

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The software is poor quality and writes like the worst of AI. I was not satisfied. I have been trying to cancel the subscription for several weeks. There is no one to help me! I opened a ticket and didn't hear anything for 2 weeks and then they responded by saying they "are still reviewing" my ticket. More time went by and they sent a message that they have no record of me trying to cancel the subscription. I don't know how to get my money back.

  Business Response

  Date: 10/13/2025

  Hello,

  We have investigated the case and have found the email correspondence between our team and the consumer.

  According to our analysis, the consumer filed a chargeback with their bank, which resulted in the deactivation of their Pro subscription as per our Terms of Service and License Agreement (****************************************). According to the latest update, the payment should have been refunded by the consumer's bank. We suggest that the consumer contacts their credit card issuer for more information.

  Please do not hesitate to contact us should you have further questions, comments, or requests. 

  Sincerely, 
  The Grammarly Team

  Customer Answer

  Date: 10/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have annual billing and do not provide an alert that you will be billed soon as soon as I could after be billing I complained but they only issued a partial refund. I can't afford this now and very upset there was no warning before debiting $144

  Business Response

  Date: 10/06/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.
  
  As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23972197
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 10/07/2025

  Hello,

  As mentioned in our previous message, as an exception to our refund policy, we have processed a full refund for the consumer's recent renewal and deactivated their subscription.

  Depending on their payment method, it may take up to ten business days for the refund to appear on their statement. In some cases, the payment charge will be removed entirely, rather than showing as a separate credit.

  If you have any additional questions or concerns, please dont hesitate to reach outwere happy to help.

  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 10/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However the BBB should continue to investigate this unscrupulous company.

  I don't know if it's legal but it is clearly designed to bilk people out of their hard earned money to have an annual subscription with no warning you are about to be billed $144.

  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for a product/service. The business demanded that I change my password in order to login. When I changed the password, the product that I purchased was no longer available. I followed all of the suggestions for restoring the account that I purchased but was unable to restore the premium account. The only way to communicate with this business is online and their support team in not responding.

  Business Response

  Date: 10/06/2025

  Hello,

  We have reviewed the case and located the email correspondence between our team and the consumer. Our support team has already responded to the consumers request and provided detailed instructions to help resolve the reported issues.

  We kindly ask that the consumer continue communicating directly with our support team via email, as this will allow them to further investigate and ensure a complete resolution.

  Please dont hesitate to contact us if you have any additional questions or concerns.

  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested multiple times for a full refund and immediate cancelation of my policy. They charged me with $144 and are only willing to refund me $57.60. I cant get ahold of a real person to help me, its all AI, and at this point I just want a full refund and to be completely done with them.

  Business Response

  Date: 10/02/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer. We can see that, as an exception to our refund policy, the consumer's subscription has been deactivated, and the remaining portion of their renewal payment has already been reversed. This means their renewal payment has now been fully refunded. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  

  Let us also note that while we don't provide phone support at this time, our team does staff real agents who focus on providing high-quality responses by email.
  

  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:09/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only purchased a 1 year subscription and paid in full. I did not authorize a second charge on my account for the second year. When I received the second charge I did not authorize I immediately file a refund claim and attempted to cancel any further charges. I have now received notice that they will not issue a refund only give a discount. And they also refused to ****** my subscription I never authorized to pay. I am asking they refund my full amount of ***** still pending and cancel my subscription immediately.

  Business Response

  Date: 09/27/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.
  
  As an exception to our refund policy, we have refunded the consumer's renewal payment in two installments and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using grammarly free. Then I upgraded to 7-day trial for grammarly pro. It didn't tell me how much I would be charged or give me a reminder about how much I would be charged. My trial period ends 9/25/25. I canceled my trial subscription at 9/25/25 but I was charged for $151.78. I tried to contact grammarly through phone but they don't have a phone number. I tried to submit a help ticket but their links also don't work. **************************************************************** I called my credit company to file dispute but they told me that charge should be posted before filing dispute. I want refund of $151.78 to my credit card back.

  Business Response

  Date: 09/26/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer. Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.
  
  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests. 
  
  Sincerely, 
  The Grammarly Team