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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Important information

  • Customer Complaint:

    Grammarly came to BBB’s attention in February 2012. A review of complaints was done in February 2025. Complaints on file concern subscriptions.

    When signing up for services, consumers are encouraged to review Grammarly’s Terms of Service, specifically the Paid Accounts and Termination, and service cancellations can be made online by visiting How do I cancel my Grammarly subscription?

    For additional support, please visit Grammarly's Contact Us. 

Complaints

Customer Complaints Summary

  • 224 total complaints in the last 3 years.
  • 76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only purchased a 1 year subscription and paid in full. I did not authorize a second charge on my account for the second year. When I received the second charge I did not authorize I immediately file a refund claim and attempted to cancel any further charges. I have now received notice that they will not issue a refund only give a discount. And they also refused to ****** my subscription I never authorized to pay. I am asking they refund my full amount of ***** still pending and cancel my subscription immediately.

    Business Response

    Date: 09/27/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment in two installments and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:09/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using grammarly free. Then I upgraded to 7-day trial for grammarly pro. It didn't tell me how much I would be charged or give me a reminder about how much I would be charged. My trial period ends 9/25/25. I canceled my trial subscription at 9/25/25 but I was charged for $151.78. I tried to contact grammarly through phone but they don't have a phone number. I tried to submit a help ticket but their links also don't work. **************************************************************** I called my credit company to file dispute but they told me that charge should be posted before filing dispute. I want refund of $151.78 to my credit card back.

    Business Response

    Date: 09/26/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer. Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests. 

    Sincerely, 
    The Grammarly Team

  • Initial Complaint

    Date:09/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction: posted in **** acct 9/18/2025. This was not purchased by me. It was likely purchased by my husband ****** who may have set up recurring purchases as a professor. However, he died 9/2/2024. Delete us as customers and reimburse. There is NO customer service available on your website.

    Business Response

    Date: 10/01/2025

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 10/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I was reimbursed in full.  Thank you!

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:09/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid Grammarly $30 a month for the last 2 years without using the product. The email address I used to create the account was a work email that no longer exists. The company makes it nearly impossible to cancel the account without this information. I have tried through my bank, my credit card monitoring program, etc.

    Business Response

    Date: 09/26/2025

    Hello,

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's recent renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:09/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint because Grammarly charged my card $144.00 during what was supposed to be a 7-day trial period. I did not authorize this charge, and it occurred before the trial period was over.I immediately reached out to Grammarly to request a refund, but I have received no response to my inquiries. This lack of communication and refusal to address my request is unacceptable.I am requesting a full refund of $144.00 and for Grammarly to honor their stated trial period terms.Thank you for your assistance in resolving this matter.Amount in Dispute: $144.00 Desired Resolution: Full refund

    Business Response

    Date: 09/23/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer, indicating that the consumer created two Grammarly subscriptionsone on a free trial and another subscribed to our annual plan.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:09/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by Grammarly for a yearly subscription on April 12, 2025, without any renewal notification. Although Grammarly states that renewals are automatic, no reminder was sent before the charge. When I reviewed my ****** movements in June, I noticed the charge and started a dispute with my bank on June 27, 2025. My bank later informed me that the case was closed and no refund was applied. On the other hand, Grammarly informed me that a refund was issued on August 17, 2025. However, no such refund appears in my ****** account or in my bank statements. Since the payment was made through my credit card via ******, I have verified with both institutions, and both confirm that no refund was processed.I have contacted Grammarly several times, but I have not received any further information. In addition, Grammarly has canceled my subscription despite keeping the payment.This means that:I do not have access to the Grammarly Premium service.I have not received any ********* bank confirms that no refund has been applied.

    Business Response

    Date: 09/22/2025

    Hello,
    We have investigated the case and have found the email correspondence between our team and the consumer.

    According to our analysis, the consumer disputed the charge via ******. As a result, their Grammarly Premium subscription was deactivated in line with our Terms of Service. Please note that in these cases, the consumers payment is refunded directly by *******

    If the consumer has not yet seen the refund reflected in their account, our best suggestion is to follow up with ****** for the most accurate status update.Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Grammarly in 2020. Canceled the account in 2021. I have been getting billed ever since. I have submitted cancelations several times but the most recent was May 2025.

    Business Response

    Date: 09/05/2025

    Hello,

    Thank you for bringing this matter to our attention. Weve investigated the case and can confirm that our support team has already processed a refund for your most recent payment in May 2025, and your subscription has been canceled to prevent future charges.

    If you consider the matter resolved following the refund of your payment and feel that the current complaint is not an accurate reflection of your service experience, wed greatly appreciate it if you could update the status of your BBB complaint.

    Please do not hesitate to contact us should you have any additional questions or concernswere always happy to help.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is only satisfactory to me because I do not have receipts of the prior cancelation requests. Grammarly doesnt send notices, no cancelation option that is easily remedied, and when the request is made to cancel, Grammarly is non-responsive. Grammarly has made incredibly deceptive and hard for its consumers. 

    Sincerely,
    ******* ******

  • Initial Complaint

    Date:08/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: August 27, 2026 Amount charged: $144 (for an annual renewal of Grammarly Premium).Nature of the dispute:I was charged $144 on August 27, 2025, without receiving any advance warning of the renewal. This was a surprise charge as I had not used Grammarly in over a year. Upon reviewing my account, I discovered that the company had also charged me $144 in 2024 under the same circumstances. I never received any renewal reminders or notifications before these charges were processed.Attempts to resolve:I immediately contacted Grammarly to report this issue. I explained that these practices are unfair because I had no opportunity to cancel prior to the renewal charge, and I was being charged for services I had not used in more than 12 months. I was given a case reference number (#*******), but I have not received a response or resolution from Grammarly despite following up.Unfair practices:No advance notice of renewal charges.Automatic charges despite prolonged non-use of the service.Lack of response from customer support after filing a complaint.Resolution I am seeking:A refund of the two unauthorized renewal charges for 2025 and 2026 ($288 total).Assurance that my account will not be charged again without clear, advance notification.Implementation of fair billing practices requiring reminder notices before renewal dates.

    Business Response

    Date: 08/29/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We're sorry for any misunderstanding.

    As an exception to our refund policy, we have refunded the consumer's latest renewal payment and deactivated their subscription. Our support team has also provided additional details regarding the refund in the consumer's support ticket.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grammarly uses "/" as a trigger for an event. (programming jargon event, not standard usage)The dialog box created by the event cannot be removed without hitting the "esc" key.OSX uses the "esc" key as an event to remove the maximization of a window in a space. (Again, this is technical jargon. ****** if you're not qualified to work with these machines.)This conflict leads a user to have to reduce and re-maximize a window in a space every ***** seconds when writing LaTeX in Overleaf. (A nearly ubiquitous cloud-based document markup language in academia.) Grammarly does not provide phone support and their customer support page is designed to befuddle and confusticate issues. Certainly, no technical mind was involved in creating their support page unless it was specifically designed to be a bird flipped at every single Grammarly user. ********************** needs to offer phone support and allow the user to change the event driven by the use of the "/" key. If Grammarly wants to communicate that they hate their users, no phone support and a horrific online system is the way to do it. I've been a happy premium user since 2022. Now I hate the company and will never recommend them again. I will probably go with any competitor when they emerge. I don't use companies that hate me so much that they take my money and don't support their product.

    Business Response

    Date: 08/18/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer. Our support team has responded to the consumer's support request, providing more information about this issue. We apologize for any inconvenience and appreciate the feedback, as this helps us improve our product offerings. 

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30, 2025, I was charged $307.01 by Grammarly to my account. I had no idea why I would have been charged this amount because of many reasons. One reason is that I had cancelled the 7-day free trial on July 28th, 2025 from their website directly. Second reason is that I chose the annual plan at $12 a month or $144 annually. The amount of $307.01 makes no sense. They do not make it an easy process to get a refund either. Support has been less than helpful as well.

    Business Response

    Date: 07/31/2025

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the subscription in question has been deactivated, and the consumer's payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

Grammarly, Inc. is NOT a BBB Accredited Business.

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