Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: August 27, 2026 Amount charged: $144 (for an annual renewal of Grammarly Premium).Nature of the dispute:I was charged $144 on August 27, 2025, without receiving any advance warning of the renewal. This was a surprise charge as I had not used Grammarly in over a year. Upon reviewing my account, I discovered that the company had also charged me $144 in 2024 under the same circumstances. I never received any renewal reminders or notifications before these charges were processed.Attempts to resolve:I immediately contacted Grammarly to report this issue. I explained that these practices are unfair because I had no opportunity to cancel prior to the renewal charge, and I was being charged for services I had not used in more than 12 months. I was given a case reference number (#*******), but I have not received a response or resolution from Grammarly despite following up.Unfair practices:No advance notice of renewal charges.Automatic charges despite prolonged non-use of the service.Lack of response from customer support after filing a complaint.Resolution I am seeking:A refund of the two unauthorized renewal charges for 2025 and 2026 ($288 total).Assurance that my account will not be charged again without clear, advance notification.Implementation of fair billing practices requiring reminder notices before renewal dates.

  Business Response

  Date: 08/29/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We're sorry for any misunderstanding.
  
  As an exception to our refund policy, we have refunded the consumer's latest renewal payment and deactivated their subscription. Our support team has also provided additional details regarding the refund in the consumer's support ticket.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grammarly uses "/" as a trigger for an event. (programming jargon event, not standard usage)The dialog box created by the event cannot be removed without hitting the "esc" key.OSX uses the "esc" key as an event to remove the maximization of a window in a space. (Again, this is technical jargon. ****** if you're not qualified to work with these machines.)This conflict leads a user to have to reduce and re-maximize a window in a space every ***** seconds when writing LaTeX in Overleaf. (A nearly ubiquitous cloud-based document markup language in academia.) Grammarly does not provide phone support and their customer support page is designed to befuddle and confusticate issues. Certainly, no technical mind was involved in creating their support page unless it was specifically designed to be a bird flipped at every single Grammarly user. ********************** needs to offer phone support and allow the user to change the event driven by the use of the "/" key. If Grammarly wants to communicate that they hate their users, no phone support and a horrific online system is the way to do it. I've been a happy premium user since 2022. Now I hate the company and will never recommend them again. I will probably go with any competitor when they emerge. I don't use companies that hate me so much that they take my money and don't support their product.

  Business Response

  Date: 08/18/2025

  Hello,

  We have investigated the case and have found the email correspondence between our team and the consumer. Our support team has responded to the consumer's support request, providing more information about this issue. We apologize for any inconvenience and appreciate the feedback, as this helps us improve our product offerings. 

  Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2025, I was charged $307.01 by Grammarly to my account. I had no idea why I would have been charged this amount because of many reasons. One reason is that I had cancelled the 7-day free trial on July 28th, 2025 from their website directly. Second reason is that I chose the annual plan at $12 a month or $144 annually. The amount of $307.01 makes no sense. They do not make it an easy process to get a refund either. Support has been less than helpful as well.

  Business Response

  Date: 07/31/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the subscription in question has been deactivated, and the consumer's payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can't speak to anyone on the phone. Keeps charging my checking account even though when I try to log in it says I don't have an account with any of my email addresses. I would like to close whatever account they say I have and for them to stop billing me for services I don't have and don't use.

  Business Response

  Date: 07/25/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute unauthorized charges to my account totaling $1,420 over the past four years.I originally canceled my Grammarly subscription four years ago and received a refund at that time. However, without my consent or notification, my subscription was reactivated three months later, and I began being charged $30/month.During this period:I did not use Grammarly's services.I received no receipts or reminders regarding an active subscription.I made multiple attempts to cancel, but was still charged each time after.There was no transparency or proper customer support when I tried to resolve the issue.i have attached the email confirming the cancellation 4 years ago I consider these recurring charges to be unauthorized and a violation of fair business practices. I am requesting a full refund of $1,420 for the period I was charged without proper notification or authorization.

  Business Response

  Date: 07/18/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.
  
  As an exception to our refund policy, we have refunded five renewal payments and deactivated their subscription. It may take up to ten business days for the refunds to appear on the consumer's statement, depending on their payment method. However, in some cases, the payments will be removed from their statement, and separate credits won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7-day trial of Grammarly and when I attempted to cancel, I found no way to cancel. I am being charged $31.80/ month ******* ****** *** 2025) for a service that I do not want and have been unsuccessful at canceling.

  Business Response

  Date: 06/19/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged without my permission. I tried to contact this organization, but they lack a customer service number and only respond to emails. Despite sending two emails, I have not received any reply. I never consented to this membership; they unlawfully charged me without prior notice, agreement, or offering any grace ******* I am still unaware of the purpose of this charge as no confirmation receipts were provided. It is unacceptable to take people's money in this manner. I am currently disabled and cannot afford this expense. I am frustrated that this company operates in such a misleading manner, making it nearly impossible to reach anyone.

  Business Response

  Date: 06/19/2025

  Hello,
  
  We have investigated the case and it looks like the consumer sent an email to the incorrect email address *********************** The correct email address is ************************************************************.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company somehow got my ****** information and signed me up for a Pro membership that costs 155 dollars. I did NOT sign up for this OR share my payment information. Shady!

  Business Response

  Date: 06/05/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  According to our support team's analysis, the account under the consumer's email address was signed up for a free 7-day trial on May-26-2025. Because the subscription was not canceled before the trial period expired on Jun-03-2025, the payment method on file was charged for the subscription plan selected when signing up. 
  
  As a courtesy, we have deactivated the consumer's subscription and reversed their payment in full. It may take up to ten business days for the refund to appear on the statement, depending on the payment method.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests. 
  
  Sincerely, 
  The Grammarly Team

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $144 for an annual renewal of Grammarly on 5/13/25. I attempted to cancel it via phone, but the phone number provided directs you to the website. You can cancel the subscription on the website, but they don't allow you to speak to anyone to request a refund for a service you won't be using. So now I have paid for a year of Grammarly and since I canceled it today (5/20/25) they have deleted my account. That is deceptive and outright fraud to charge me for a year-long service, not offer a refund even after canceling within a week of the charge on my credit card and then cancel my Grammarly account.

  Business Response

  Date: 05/23/2025

  Hello,
  
  Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.
  
  As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't approve the purchase, and I still paid them today for $155,53. I can only accept a full refund

  Business Response

  Date: 05/13/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team