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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 192 complaints in the last 3 years.
  • 43 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grammarly forced my account to an AI platform called superhuman that I did not request and I do not want. They will not allow you to switch your account back and they do not give you an option to utilize the subscription that you paid forThey will not allow you to switch your account back and they do not give you an option to utilize the subscription that you paid for. They are forcing me into this increased price plan that I do not want and they do not give you an option to go back to the plan that you paid for. You cannot contact grammarly by a phone number.Which is deceptive business practices. You also cannot contact a live agent only an a I service. Their program is refusing to return my account to the subscription that I paid for.

    Business Response

    Date: 09/24/2026

    Hello,

    Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/24/2026

     
    Complaint: 25311308

    I am rejecting this response because: grammarly has been provided with thenemail.that is.associated with the account. They are just refusing to acknowledge their fault and decsptive business practice by changing my account without my consent and not offering phone support or a way to change it back. 
    Sincerely,

    REMOVED

    Business Response

    Date: 09/29/2026

    Hello,

    Since our initial response, we have been in direct contact with the consumer by email. We provided instructions explaining how they can return to the previous Grammarly experience.

    At this time, we have not received a reply confirming whether the consumer tried the provided steps or whether the issue has been resolved. We remain available to assist if they continue to experience any problems.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:09/22/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the 7-day free trial. The cancellation did NOT cancel, but made me eligible to pay for a full year! I think that is some level of fraud!

    Business Response

    Date: 09/22/2026

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    As an exception to our refund policy, the consumer's subscription has been canceled, and 114 USD has been refunded to make it a one-month plan. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method.

    We have contacted the consumer directly via the email address provided in their complaint to further explain the situation.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:09/15/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an unidentified charge to my checking account. I filed a fraud claim with my bank. 3 days later the charge came up as Grammarly. I immediately went online to cancel any old account I may have had. The Grammarly website said I don't have an account with my email address (I only have that email address). I tried to set up an account to cancel the subscription and I am only allowed to delete my account (which is what I tried a year ago). I am told that no refunds are issued. I have been charged for a year for a service that I deleted my account from a year ago. I want my money back. I don't want the service. Grammarly has no customer service phone number, so it is impossible to speak with the company.

    Business Response

    Date: 09/16/2026

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that they didn't reach out to us directly to resolve their issue. Let us also note that we don't provide phone support at this time and focus on providing high-quality responses by email.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have now contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:08/16/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never purchased Grammarly. It got into my email as a trial subscription. When it ran out I refused to get a paid subscription. Now it lurks in my email overriding my normal spell correct. I have tried repeatedly to get rid of it. When I go online they ask for from $11.96 to $21.95 to cancel. I will not pay them a dime to cancel--I never heard of such a way of doing business. They do not owe me any money, because I never bought a paid subscription that I can recall.REMOVED

    Business Response

    Date: 08/18/2026

    Hello REMOVED,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    We would also like to note that we do not impose any fees for the cancellation of subscriptions. 

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:08/11/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried Grammarly for free this afternoon. It was clearly not something that I wanted. I told them that I would not be using it. They said I had to prove that I was the same person that tried it! They wanted me to give them my email to prove it. I gave them my email, and they said it was not my email address. Now, they are interfering with my work in Word!! They are doing the same as I type here.

    Business Response

    Date: 08/12/2026

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 08/12/2026

     
    Complaint: 25152625

    I am rejecting this response because:

    From: REMOVED<REMOVED>
    Sent: Wednesday, August 12, 2026 10:20 AM
    To: Grammarly Support <    REMOVED>
    Cc: Bbbwestflorida Info <    REMOVED>
    Subject: Re: Update on Your Support Ticket #REMOVED

    AS I SAID...I HAVE TWO EMAIL ACCOUNTS ONE YOU SENT TO ME TODAY AND SAID IT WAS NOT GOOD. SO, I PROVDED THE OTHER ONE REMOVED. YOU SAID IT WAS NOT CORRECT ALSO. NOW I HAVE BEEN FORCED TO EXPOSE INFORMATION THAT I DID NOT WANT TO DO AND YOU ARE STILL POUNDING ME SIMPLE BECAUSE I TOOK A FREE LOOK AT YOUR PRODUCT.  HERE IS MY INITIAL CONTACT YESTERDAY. 

     

     

    GRAMMARLY

    User:  REMOVED

    PW:    3onapen

    REMOVED

     

    I HAVE BEEN FORCED TO PROVIDE YOU WITH INFORMATION THAT I SHOULD NOT DO.  I THINK YOU ARE A REMOVED.

     

     

     

    Hi there! Our Support team has an update on your support request #REMOVEDyou can find it below.

    Feel free to drop us a line by hitting replywe're here to make sure everything is as smooth as possible for you.

    Heres the summary of your ticket, along with the latest update:

    REMOVEDpx; padding: REMOVEDpt 0px; border-top: 1pt dotted rgb(197, 197, 197); text-align: left;">

    REMOVED (Grammarly Support)

    REMOVEDpt; line-height: REMOVEDpt;">Aug 12, 2026, 4:24 AM PDT

    Hi REMOVED,

    This is REMOVEDfrom the Grammarly Support team, following up on your BBB complaint.

    Please note that if you require any assistance with your existing account, we'll need to locate it before we can help you. We guarantee prompt assistance upon receiving the information requested. It is never our intention to extend resolution times, and you can rely on us in resolving this in a speedy manner.

    I have not found any previous emails from you regarding this. Do you happen to know the ticket number for your previous correspondence?

    Unfortunately, the email address that you provided,     REMOVED, did not pull up a paid account.

    Can you think of another email address that you could have used to create a subscription? You can search every email account you use for the words "Superhuman" or Grammarly to find any emails we've sent you. If you still can't locate your login details, please provide the following information to help us find your account:

    - the reference number on your bank statement, if you see one (it should look similar to CO5DXT-8GCH, CO*5DXT-8GCH, 5DXT-8GCH, or qWe23zA)

    OR all of the following

    - first six digits of the credit card number you used for the purchase
    - last four digits of the credit card number you used for the purchase
    - card network type (e.g., VISA)
    - card expiration date (month/year)
    - the charge date
    - the charge amount
    - payment reference ID if REMOVEDwas used (8-digit code available only on the AmEx website under Additional Information on your bank statement). See guides:     Desktop, Mobile.
    - if you used REMOVEDto upgrade, your REMOVEDemail address and transaction ID
    - if you used Klarna to upgrade, please provide the total cost of the subscription plan you have selected
    - if you used UPI to upgrade, please provide your UPI VPA (virtual payment address) ID along with the charge date
    - if you used Venmo to upgrade, please provide your Venmo Username along with the charge date

    If you purchased your subscription via the App Store or the REMOVEDPlay Store, please forward us the email receipt of your payment.

    I'm also sorry to hear you're experiencing issues while using Grammarly in Word.

    Could you please send us a full-screen screenshot of the issue? Please find the instructions on how to take a screenshot here:     How to take a screenshot of the issue Im experiencing. Even a smartphone snapshot will do!

    Looking forward to hearing back from you,
    REMOVED

     

    REMOVEDpx; padding: REMOVEDpt 0px; border-top: 1pt dotted rgb(197, 197, 197); text-align: left;">

    REMOVED (Grammarly Support)

    REMOVEDpt; line-height: REMOVEDpt;">Aug 12, 2026, 4:21 AM PDT

    I tried Grammarly for free this afternoon. It was clearly not something that I wanted. I told them that I would not be using it. They said I had to prove that I was the same person that tried it! They wanted me to give them my email to prove it. I gave them my email, and they said it was not my email address. Now, they are interfering with my work in Word!! They are doing the same as I type here.

    This email is a service from Grammarly Support. Delivered by Zendesk

    [G5E5J2-XJEV9]



    Sincerely,

    REMOVED

    Business Response

    Date: 08/12/2026

    Hello,

    Our support team has responded to the consumer's support request, informing the consumer that without accurate account information, REMOVEDSupport is unable to locate the relevant account and provide account-specific assistance.

    After the consumer provided the correct email address, we confirmed that it is a free account with no billing history, and therefore there are no charges eligible for a refund. We would also like to clarify that we requested billing information because the BBB complaint was submitted under Refund Or Exchange Issues. Our questions were intended to determine whether there was a charge requiring investigation. The consumer has since confirmed that they are not requesting a refund.

    As requested, we have provided the consumer with instructions for uninstalling the application and deleting their free account. We trust this addresses the consumers concerns.

    Please do not hesitate to contact us should you have further questions, comments, or requests. 

    Sincerely, 
    The Grammarly Team

  • Initial Complaint

    Date:08/06/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription with Grammarly over a year ago, and I am still getting charged. They still have my account and bank account information even though I have asked them to delete all of my information and account.

    Business Response

    Date: 08/08/2026

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Our analysis showed that the consumer had two subscriptions. Thus, while one subscription was indeed canceled and deactivated, the other one remained active.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. 

    We found that the consumer has disputed the charge with their bank; therefore, their Grammarly subscription has been deactivated. Please note that the consumer's payment should have been refunded by their bank. Our best suggestion is that they contact their bank for more information.

    Please do not hesitate to contact us should you have further questions, comments, or requests. 

    Sincerely, 
    The Grammarly Team

  • Initial Complaint

    Date:08/03/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding an unresolved billing dispute with Grammarly over a $155.52 subscription charge. On June 29, 2026, Grammarly Customer Support informed me that my subscription had been cancelled and that the payment had been reversed. However, this statement is inaccurate. My original REMOVEDcredit card statement clearly shows $155.52 was charged by Grammarly, and there is no corresponding credit or reversal posted to my account. To verify the status of the refund, I contacted REMOVEDdirectly. A REMOVEDconfirmed that no reversal, refund, or credit has been received from Grammarly for the $155.52 charge. This confirmation is consistent with my credit card statements, which continue to show the original charge with no offsetting credit. I have made multiple attempts to resolve this matter directly with Grammarly. Despite repeated assurances that the refund had been processed, I have not received the promised refund. Grammarly's statements are inconsistent with both my credit card records and the information provided by my financial institution. Advising a customer that a payment has been reversed when neither the customer's bank nor the customer's account reflects such a transaction is unacceptable and has caused unnecessary inconvenience and frustration. I respectfully request that the Better Business Bureau assist in resolving this matter by asking Grammarly to: Issue the full refund of $155.52 to my original payment method immediately; or provide verifiable proof that the refund was processed, including the refund date, amount, authorization/reference number, acquiring bank information, and any transaction details demonstrating that the funds were returned to my REMOVEDcredit card account.I have retained copies of my REMOVEDcredit card statements showing the original charge and the absence of any refund, as well as my correspondence with Grammarly Customer Support.

    Business Response

    Date: 08/04/2026

    Hello,

    Let us confirm that the consumer's payment has been fully refunded and our support team has already provided the relevant trace ID in their support ticket.

    Our support team has responded to the consumer's support request and requested the official reply from their bank confirming that the reversal wasn't applied to their payment. We request that the consumer continue the correspondence with our support team, as this will enable us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 08/09/2026

     
    Complaint: 25119163

    I am rejecting this response because:

    Sincerely,

    REMOVED

    Business Response

    Date: 08/12/2026

    Hello,

    Thank you for reaching out to us again regarding this matter!

    As previously mentioned, we confirm that the consumers payment has been fully refunded. We have also contacted the consumer at their email address multiple times to provide the refund trace ID and request an official response from their bank confirming that the refund reversal was not applied to their payment. However, the consumer has not provided this documentation.

    At this stage, we kindly request that the consumer continue the correspondence with our support team and provide the requested confirmation from their bank. This information is necessary for us to investigate the issue further and determine the appropriate next steps.

    Please do not hesitate to contact us should you have any further questions, comments, or requests.

    Sincerely,
    The Grammarly Team


  • Initial Complaint

    Date:07/25/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $210.37 after a free trail ended. Complained to the company because they were supposed to notify before your trail period was over. Got the refund but I was only refunded $195.31. When I try reaching out to the company they just keep responding that a refund has already been issued and completely ignore the fact that I say it's the incorrect amount. I want the missing $15.06.

    Business Response

    Date: 07/27/2026

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    The customer was charged and refunded the correct amount of US dollars. The difference they see reflected in their statement corresponds with a change in the exchange rate between the times of charge and refund. Unfortunately, it is beyond our capabilities to track and adjust for these shifts.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 07/27/2026

     
    Complaint: 25089976

    I am rejecting this response because: The refund was issued the same day I was charged. Therefore there should be no difference in the amount refunded due to exchange rates shifts. Furthermore, it was stipulated when I agreed to the free trail that I would be notified before my trial was over. That did not occur. That was an error on the company's part. 

    Sincerely,

    REMOVED

     

    Business Response

    Date: 07/28/2026

    Hello,

    First, let us confirm that our support team has issued a full refund of the consumer's subscription in USD. Once a refund is processed, the entire original amount leaves our system. We dont withhold any portion of it, and no fees are deducted by us.

    If the amount the consumer received looks different from what they originally paid, this usually happens after the refund reaches their bank. Some banks and card issuers apply their own currency conversion markups, foreign transaction fees, or internal exchange rate adjustments when converting funds from USD back to the consumer's local currency. These charges are often not shown as a separate line item, which can make the final refunded amount look unexpected.

    Unfortunately, we dont have visibility into or control over how individual banks handle currency conversion or apply these fees. From our side, we can confirm that the full subscription amount was successfully refunded and sent back to the consumer's payment provider.

    If the consumer would like more details about the specific difference they're seeing, we recommend they contact their bank directly, as their bank will be in the best position to explain how the conversion was processed on their side.

    We understand this may not be the ideal outcome. However, these charges are outside of our control, and unfortunately, there's nothing further we can do on our end.

    Please do not hesitate to contact us should you have further questions, comments, or requests. 

    Sincerely, 
    The Grammarly Team

  • Initial Complaint

    Date:07/22/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Description:I am filing a complaint against Grammarly regarding an automatic subscription renewal charge that occurred immediately following a 7-day free trial under Support Request #REMOVED.I was charged $30.00 USD ($43.55 CAD) on July REMOVEDnotification that the trial was converting into a paid subscription. As a resident of REMOVED, REMOVED, I am protected by provincial consumer protection regulations governing online "Internet Agreements." These laws strictly mandate that businesses provide clear advance disclosure and notice before auto-renewing contracts and charging consumer accounts.I have not used any Premium features since this unauthorized charge was processed, and I have already officially deactivated yhe subscription and the auto-renew via my account dashboard. I contacted Grammarly support under Request #REMOVEDto resolve this, but my request was denied by an automated system citing general terms of service. Grammarlys own terms state they honor refunds where required by law. Under Ontario law, this un-notified charge lacks valid legal consent.Desired Resolution:I am requesting that Grammarly's corporate compliance team review Support Request #REMOVED, reverse the transaction, and issue a full refund of $30.00 USD ($43.55 CAD) to my original payment method. If grammarly chooses to sell their product in REMOVED, They are required to follow the local laws In their treatment of Ontario customers.

    Business Response

    Date: 07/23/2026

    Hello,

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.


    Please do not hesitate to contact us should you have further questions, comments, or requests. 

    Sincerely, 
    The Grammarly Team

  • Initial Complaint

    Date:07/18/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $144 a year for a Grammarly subscription in 2023 while a student at REMOVED, where a free version was available through the school. I believed the paid subscription was covered or unnecessary. I used it minimally and did not get the value I wanted. I successfully received a refund for another year, but not this one despite similar circumstances.Requesting full refund of $144 per year-For two years is $288.Aware that I used some of it so- I am okay if I get most of my money back- not all of it. However, I cannot find my transactional details at the moment. I can provide those later. I sent in some emails in case they help. These are the ones which are not automated- and my mom sent a link to me and my brother (also a student at the same school as I) regarding actually getting grammarly through the school. The workers got back, which is fine- but some time ago I got some of my money back instead of most (or all reasonable amount) of it. REMOVEDwith $250-$288 back.

    Business Response

    Date: 07/20/2026

    Hello,

    As an exception to our refund policy, both of the consumer's payments have been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.


    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 07/20/2026

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.