Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription with Grammarly in December of 2023. They charged me $144 for renewal on November 6, 2024 and November 5, 2025. I didn't notice until today, unfortunately. I disputed the 2025 charge with my bank (*****). I contacted Grammarly and they agreed to refund only $114. $288 - $114 = $174.

  Business Response

  Date: 11/13/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the partial refund of 114 USD issued. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

  It also appeared that the consumer has disputed the remaining amount of the charge (30 USD) with their credit card issuer.
   
  We can confirm that the remaining payment has already been refunded as well. Please note that it may take up to 10 business days for the refund to appear on the consumer's statement, depending on their payment method.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 11/16/2025

   
  Complaint: 24138456
  
  I am rejecting this response because:

  Grammarly has not acknowledged their error or dishonest practice. They did credit me $114. My bank (*****) also credited me a reversal of $144. I'm not sure if the reversal will actually be reversed charged to Grammarly. I canceled my Grammarly account in December of 2023. (I elected not to renew, to be more specific.) However, my account autorenewed in November of 2024 and 2025. I am not 100% certain that this was not a website error, but my instincts inform me it was intentional. They may be targeting former students (like myself) who no longer check their student email addresses after graduation. I read a Reddit thread detailing how many others have had similar experiences with Grammarly. I had to reactivate my student email to check for a cancelation confirmation, but unfortunately I did not see one (until this fiasco this month). I also failed to take a screen capture of my account when I first canceled in 2023/2024. Shame on me, I guess.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/18/2025

  Hello,

  Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.
  
  As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 11/19/2025

   
  Complaint: 24138456
  
  I am rejecting this response because:

  They are not acknowledging their dishonesty. I canceled the subscription, but they automatically renewed me anyway. I guess that little scam is part of their business practices. I'm generally not interested in continuing this complaint, if Grammarly will continue with their boilerplate responses. Their product is legitimate and helped me in school, but you (BBB) may consider adding them to your scam tracker.

  Thank you,
  
  ******* ******

• Initial Complaint

  Date:11/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think Grammarly is engaging in shady business practices. They make it very easy to sign up for a subscription but extremely hard to cancel. When you go to the website it redirects you to the app and vise versa. When looking online I couldn't even find which email my subscription was under. Pictures shown below. I'm looking for a refund on the last three months of my subscription, August, September, and October of 2025. I started trying to cancel in June and haven't been able to find it since. The only way I found to cancel was through one link in an email about my renewal, lost in the sea of marketing emails. I should be able to go on my account and find it easily, not just through one of the random emails they send. I was also not made aware of the price change they did, at least I don't remeber agreeing to pay 1.25 more every month starting in May of 2025, as I has no contact with them or any correspondence.

  Business Response

  Date: 11/12/2025

  Hello,

  We have investigated this case and located the email from the consumer. Our team has responded to the consumers request and provided assistance regarding their subscription. We encourage the consumer to contact us directly if they have any additional questions, comments, or requests.

  As an exception to our refund policy, we have issued a refund for the consumers most recent renewal payment and cancelled their subscription. It may take up to ten business days for the refund to appear on the consumers statement, depending on the payment method on file. In some cases, the payment may simply be removed from the statement rather than appearing as a separate credit.

  Regarding the subscription cancellation process, consumers can always cancel their subscriptions directly through their account hub. They can also contact our customer support team for assistance. The consumer mentioned that they had emailed us previously with a cancellation request; however, we were unable to locate any prior correspondence from the consumer before the most recent message.

  In regard to the recent change in subscription amount, we have informed the consumer that Grammarly has begun implementing local taxes to remain compliant with regional regulations. As a result, some users may have noticed a slight increase in their total charge. We hope this explanation provides clarity.

  Kind regards,
  The Grammarly Team

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I signed up for the free trial and cancelled it before it expired. I also never agreed to pay a full year subscription. They charge my card several days in advance for a full year's subscription that I never authorized! I want my money back. That was money for groceries to feed my kids. I NEVER agreed to this.

  Business Response

  Date: 11/08/2025

  Hello,

  We have investigated the case and have found the email correspondence between our team and the consumer.

  According to our analysis, the consumer signed up for a free 7-day trial on Oct-28-2025, and the paid subscription period was set to start on Nov-******* because the trial had not been canceled before that date. However, we could not process the payment on Nov-******* due to an issue with the payment method.

   Because the issue with processing the payment doesn't automatically cancel the subscription right away, the consumer was charged for the previously selected subscription plan once the payment method issue was resolved on Nov-07-2025. The consumer made the cancellation at 8:20 PM (UTC) on Nov-07-2025, after the payment had already been successfully processed at 7:59 PM (UTC) on Nov-07-2025.

   Additionally, please note that Grammarlys plans covering more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month. We apologize for any confusion caused.

   As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed in full. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. 

   Please note that applicable taxes were included in the initial charge and have also been refunded in full.

   Please do not hesitate to contact us should you have further questions, comments, or requests.

   Sincerely,

   The Grammarly Team

• Initial Complaint

  Date:11/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I signed up for a free trial to use on college essays with the plan to move to a month to month basis. From my end, everything appeared to be set up to bill monthly. Come to look through my transaction history a little bit later to find that grammarly instead charged me for the annual subscription of $152.64 and the website stated they refuse to give out refunds. Should I have caught it earlier, possibly. But I am a first year college student and have been very busy with school and adjusting, and also have very limited money. I still should not be made to pay for the wrong subscription because they didn't charge for me the right plan to begin with. $152 is not a small amount of money in this economy and I did not agree to pay it. I have already cancelled my incorrect subscription and I want my money back or my total to be back to the monthly price like it should have been to begin with. It appears like this happens a lot with this company and they should have already figured out how to fix it, but they instead just make it the customer's problem.

  Business Response

  Date: 11/06/2025

  Hello,

  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that they didn't reach out to us directly to resolve their issue. To address this, we have contacted the consumer directly via the email address provided in their complaint.

  Grammarlys plans that cover more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month. 

  As an exception to our refund policy, the consumers subscription has been converted from an annual plan to a monthly plan. The original payment has been partially refunded in the amount of 114 USD, with the remaining 30 USD applied to the updated plan. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. Any applicable taxes that were charged to the consumer have also been refunded.

  We can confirm that the consumer's subscription has been canceled, and full access to the paid features will end on Nov-23-2025. After that date, the account will be automatically converted to the free version, and no further charges will be applied.

  Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely, 

  The Grammarly Team

• Initial Complaint

  Date:10/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed up online for a free 7 day trial of Grammarly on the 14th of October 2025. When she went to cancel this timeously before the end of the trial, she noticed that they had charged for the product (60 euros) on the 16th of October 2025. On contacting support immediately when she noticed this, she was told that they will only reimburse her 50% of the charge. I would like them to reimburse her for the full amount as it seem unethical and poor business practice to charge a student during a free trial. No explanation has been given as yet despite repeated efforts to contact them via their support options (******** and email).

  Business Response

  Date: 10/25/2025

  Hello,
  
  We have investigated the case and have found the email and social media correspondence between our team and the consumer.
  
  It appears that the user accidentally purchased a paid subscription instead of signing up for a free trial. As an exception to our refund policy, our team has already refunded the payment in two installments and deactivated the subscription associated with the users account. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:10/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grammarly charged me twice for something I never ordered. Fraud by somehow stealing my credit card number.

  Business Response

  Date: 10/23/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  As an exception to our refund policy, the consumer's subscription has been deactivated, and the last two payments have been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely, 
  The Grammarly Team

• Initial Complaint

  Date:10/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, October 17th of this year, I was charged $209.60 CAD by Grammarly after not consenting. I had signed up for a free trial about a month prior, and had canceled my subscription before the end of it. Unfortunately, I was charged regardless of cancelling my subscription, and after reaching out was told its not in their policy to refund my money. I was told I could have a monthly subscription instead of yearly and without my consent, AGAIN, was only refunded partially and was signed up for a brand new subscription. I have screenshots of grammarly themselves saying my subscription was ending September 29th, and now they have decided to put me onto another subscription without my consent and it now says ends November 17th. I am a student, and am now behind on school payments because of this, and need this fully resolved.

  Business Response

  Date: 10/20/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  As an exception to our refund policy, the consumer's subscription has been canceled, and the initial payment has been partially reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 10/20/2025

   
  Complaint: 24036022
  
  I am rejecting this response because:

  It has been PARTIALLY refunded but not gully refunded. I had never purchased this, and I had seen it in my email as something I did not purchase. The whole reason to contact is not to get a PARTIAL refund, but to get the money that was taken from me back, as I am a student that cannot afford this. This is breach of my rights, and a system should not sign me up for anything without my consent.

  
  Sincerely,
  
  ***** **************

  Business Response

  Date: 10/21/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed in full. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 24036022
  
  I am rejecting this response because:

  1. This is not the full amount back. There is still a total of $5.38 CAD remaining, which is not the amount in full back. It was not a remaining $30 USD it was more than this.

  2. The fact it was almost a burden and a favour they were doing me is not accurate at all and is passive aggressive. All I ask for is the rest of my money that was taken from me back, which was promised in the last message.

   

  I really hope this can be resolved, because yes, this may be out of the picture, but the amount of money that was taken from me has been a burden, and especially being a student I cannot have money like this being taken from me. The fact that I need to do the simple math behind not getting my full amount is ridiculous when this is now the company clearly trying to keep whatever they can from me. I hope no student in the future needs to deal with this like I have, but unfortunately I feel as if they may. To say Im disappointed is an understatement.

  
  Sincerely,
  
  ***** **************

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a college student who was referred to use Grammarly to help me with my college essays. On the website it gives you a free trial and then after that, it wants you to subscribe to a monthly subscription of around $30. I was aware that it was going to be a $30 charge to my account. However, instead of a $30 charge they charged my account $152.64. I called the number that was beside the charge on my bank account but its an automatic message and it does not help you. I also reached by email numerous times about what had happened. It looks like they automatically subscribe you to pro without your consent. They also state that they don't have to issue a refund unless required by law. I think it is very terrible of them to scam people who are simply trying to use their service for educational purposes. Their website is very misleading as well as I dont see how they can charge people a large amount of money and get away with it.

  Business Response

  Date: 10/16/2025

  Hello,

  Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.

  We have investigated the case and have found the email correspondence between our team and the consumer. We'd like to clarify Grammarlys plans covering more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed in full. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

  Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely,

  The Grammarly Team

  Customer Answer

  Date: 10/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day free trial of Grammarly. I attempted to cancel on day 7 but Grammarly had already sent annual subscription bill of $144.00 to my ****************. I tried to contact Grammarly but their customer service phone is an endless loop and I was unable to speak to a human customer service/billing representative. I attempted to use the online cancellation suggested on the phone tree and was unable to cancel there either. I have attempted to dispute the charge with **************** but because I did not actually speak to a representative this does not satisfy the requirement of contacting the merchant before formal dispute. I seem to have NO recourse. Can you help?

  Business Response

  Date: 10/16/2025

  Hello,

  We have investigated the case and have found the email correspondence between our team and the consumer. Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. Our support team has responded to the consumer's support request, requesting additional information. We request that the consumer continue the correspondence with our support team, as this will enable us to investigate the issue further and provide a resolution.

  Additionally, we would like to note that we dont offer phone support at this time as were committed to providing thorough, high-quality assistance by email. Every response comes from a real person dedicated to helping resolve issues as efficiently as possible.

   Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely,

   The Grammarly Team

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a Grammarly annual subscription yet I never agreed to buy an annual subscription. Moreover, I never once used this service. Please refund the amount ASAP as a family member's card was used but they did not consent to purchase this membership plan on my behalf nor did I ever seek to buy this plan. I have no use for this service.

  Business Response

  Date: 10/14/2025

  Hello,

  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

  We've reached out to the consumer directly via the email address provided in their complaint to request additional information about the subscription in question. Once we receive the requested details, well be able to review the matter and proceed accordingly to ensure an appropriate resolution for the consumer.

  Please do not hesitate to contact us should you have further questions, comments, or requests.

  Sincerely,

   The Grammarly Team