Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7-day trial of Grammarly and when I attempted to cancel, I found no way to cancel. I am being charged $31.80/ month ******* ****** *** 2025) for a service that I do not want and have been unsuccessful at canceling.

  Business Response

  Date: 06/19/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged without my permission. I tried to contact this organization, but they lack a customer service number and only respond to emails. Despite sending two emails, I have not received any reply. I never consented to this membership; they unlawfully charged me without prior notice, agreement, or offering any grace ******* I am still unaware of the purpose of this charge as no confirmation receipts were provided. It is unacceptable to take people's money in this manner. I am currently disabled and cannot afford this expense. I am frustrated that this company operates in such a misleading manner, making it nearly impossible to reach anyone.

  Business Response

  Date: 06/19/2025

  Hello,
  
  We have investigated the case and it looks like the consumer sent an email to the incorrect email address *********************** The correct email address is ************************************************************.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company somehow got my ****** information and signed me up for a Pro membership that costs 155 dollars. I did NOT sign up for this OR share my payment information. Shady!

  Business Response

  Date: 06/05/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.
  
  According to our support team's analysis, the account under the consumer's email address was signed up for a free 7-day trial on May-26-2025. Because the subscription was not canceled before the trial period expired on Jun-03-2025, the payment method on file was charged for the subscription plan selected when signing up. 
  
  As a courtesy, we have deactivated the consumer's subscription and reversed their payment in full. It may take up to ten business days for the refund to appear on the statement, depending on the payment method.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests. 
  
  Sincerely, 
  The Grammarly Team

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2025 I was reading a description of Grammarly, which stated when youre on the Internet, it will correct any spelling,punctuations, etc.I thought that was great to correct any misspellings or punctuations when Im writing on the Internet so I pressed OK to sign up for the Prescription, which was $139.99. after I agreed to pay, I went to the next page stating that anytime Im on the Internet and Im using my credit card, Theyll be to see that as well. Well, of course I went into shock. I do not want them to have any interface when Im using my credit card, just when I am writing a letter. Everything shouldve have been stated before, so I can agree on it before they took my money. They take your money and then tell you that they will be able to see credit card transactions and of course I tried to cancel immediately They turned me down. I filed an appeal and they still turned me down. The total that they owe me with tax would be $148.39. I think thats almost fraud when you dont tell people the whole story and then when they get your money, then they tell you if youre using your credit card they can access that. extremely misleading and is bordering fraud. No one with any common sense wants anyone to access a transaction using their credit card.

  Business Response

  Date: 05/26/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.
  
  We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $144 for an annual renewal of Grammarly on 5/13/25. I attempted to cancel it via phone, but the phone number provided directs you to the website. You can cancel the subscription on the website, but they don't allow you to speak to anyone to request a refund for a service you won't be using. So now I have paid for a year of Grammarly and since I canceled it today (5/20/25) they have deleted my account. That is deceptive and outright fraud to charge me for a year-long service, not offer a refund even after canceling within a week of the charge on my credit card and then cancel my Grammarly account.

  Business Response

  Date: 05/23/2025

  Hello,
  
  Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.
  
  As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grammarly recently charged my account $144.00 for a subscription renewal I was not notified about in advance. I did not authorize this payment and was surprised to see the charge.I also found it difficult to reach customer support to resolve the issue, as there appears to be no phone or live chat option ************ requesting a full refund and immediate cancellation of my subscription. Id appreciate your prompt assistance in resolving this.

  Business Response

  Date: 05/21/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  According to our analysis, the consumer has disputed the charge with ******. Now that the claim has been processed, the consumer's payment has been refunded, and their subscription has been deactivated. It may take up to 10 business days for the refund to appear on their statement, depending on the payment method.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team
  

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't approve the purchase, and I still paid them today for $155,53. I can only accept a full refund

  Business Response

  Date: 05/13/2025

  Hello,
  
  We have investigated the case and have found the email correspondence between our team and the consumer.

  As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my **** card in July/August 2024 due to fraudulent transanctions. Receiving an intimation from all recurrent service/subscription providers to change my payment method, I shared my new card details with selective merchants/service providers and this new card details were never shared with Grammarly in 2024/2025. Initially, my account with ********************** was a student account with a discount from 2023. The first unauthorized transaction ($158.04) with new card took place automatically in December (Dec 2 2024), which I disputed with BoA. But the dispute was denied and I was made to pay the amount ($158.04) again in march/april 2025. The screenshot of the payment made is marked for reference. I would like to report this business and the transaction "suspicious" for charging my new ******** card, which was never even share with Grammarly. I'd like to receive a refund on the same amount ($158.04) plus adjustment of any late fee added to my account ($29).

  Business Response

  Date: 05/12/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23316660
  
  I am rejecting this response because: I have tried reaching out to the team through the app portal, but I don't remember if I received a response in December 2024. When I saw the ** statement, I was already near the payment date so I chose dispute the transaction and deal with this issue through *** - as it felt like a fraud to me. Importantly the services from Grammarly have not been used - not even for a single time (since December 2024 till today). 

  Well, if Team Grammarly, couldn't find my account how can they say I have or have not reached out to their support team. 

  Anyways, yesterday 17 hours ago the team had reached out to me with the same concern and I had replied to them with the required account and transaction details - Name: ****** ********, Email: ************************** and Transaction Reference No. 88AJ. Despite having my updated details,17 hours ago - the support team chose to send in a response that's half baked - nothing less a strategy to stall and waste time. 

  The reason why I chose to file a complaint with BBB is that the new card details were never shared with Grammarly. Unlike other merchants/service providers that chose to ask me for the details again - Grammarly chose to directly bill/deduct the money from my new card. It is not a service on which someone's life/health depends - so having such policy to deduct money automatically from a New Credit Card is nothing less than a scam. Even the service providers like insurance - health or other kinds and mobile services - ask for the updated details rather than auto-deducting the amount for annual subscription.

  My point is very simple - the Grammarly services aren't essential services - so auto-deducting payment from a NEW card - which was not even shared with them is just not acceptable. 

  Hope that BBB helps me and people like me from getting scammed in the name of policies that are serving just the business goals and are not customer friendly.

  Sincerely,
  ****** ********

  Business Response

  Date: 05/16/2025

  Hello,

  We've confirmed that our support team has addressed the concerns raised by the consumer. Kindly find attached the reply from our team member below:

  "We apologize for any confusion that the recent charge you contacted us about has caused. Here is an explanation of why you were charged:
   
  Grammarly uses a third-party PCI-compliant credit card processor to handle payment processing and keep billing information up to date.
   
  If you see charges on a new card that you haven't added to your Grammarly account, your financial institution has automatically updated this information for us to attempt the transaction. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. Such programs are the **** Account Updater and MasterCard Automatic Billing Updater programs. **************** has a recurring billing program similar to the **** Account Updater and MasterCard Automatic Billing Updater programs. This program requires no action on our part.
   
  If you have any concerns about this process and would like to verify your issuing bank's participation in the programs, please contact your credit card company."

  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

   

  Customer Answer

  Date: 05/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The proposed solution over BBB platform is partial, I received a proposal on refund of $158.04. Refund of late fee amount $29 has been denied by the business. In the best interest of time, I accept the refund amount.

  I would like BBB to ask the business to make desired changes to their policy & payment gateway/partner to avoid further and future issues like this on customer end. I do not agree it's just the bank/CC providers responsibility. If that was the case, then all merchants should have charged me automatically - rather the merchants/businesses chose to ask for the new/updated payment details.

  Request BBB to advocate on establishing customer friendly policies about auto-payment for non-essential services like this. 

  Thank you BBB Team for your intervention. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought gram marly pro the beginning of this week for help with an assignment and it proved very useful to me. The price shown on the pro subscription was 12 dollars USD and I saw that it said monthly. I was ok with this 12 dollar charge as pro was going to help me with completing my assignments. Today, a week later, I am looking at my bank statement and it has taken 156 dollars out of my account, 144 for the entire year plus tax I'm assuming. This is unacceptable. I thought I was paying a monthly subscription of 12 dollars per month, as stated in bold letters in the plan, *********************************************** the pro description, only to check back today in awe that there is fine line there that says annually. There is no concise statement that says I will be charged 144 dollars after the free trial is over. I was given no warning or any say from grammarly that this was going to occur. This is not how you run a business, and I immediately canceled my subscription after seeing this insane charge, that I was not told would occur. I am requesting a full refund, as the amount of 144 dollars was never told or shown to me that I would be charged. Complete misinformation that is unacceptable.

  Business Response

  Date: 05/08/2025

  Hello,
  
  We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.
  
  Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.
  
  Please do not hesitate to contact us should you have further questions, comments, or requests.
  
  Sincerely,
  The Grammarly Team

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a refund for the renewal

  Business Response

  Date: 05/06/2025

  it's a test. closing.