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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Important information

  • Customer Complaint:

    Grammarly came to BBB’s attention in February 2012. A review of complaints was done in February 2025. Complaints on file concern subscriptions.

    When signing up for services, consumers are encouraged to review Grammarly’s Terms of Service, specifically the Paid Accounts and Termination, and service cancellations can be made online by visiting How do I cancel my Grammarly subscription?

    For additional support, please visit Grammarly's Contact Us. 

Complaints

Customer Complaints Summary

  • 225 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting an official complaint against Grammarly for unauthorized funds being unlawfully withdrawn from my bank account.I have never input my card information on this website. I have never signed up for a subscription. On 11/4/22, my bank notified me that Grammarly had charged USD $144 to my credit card. Grammarly always prompts me to upgrade; I must have unintentionally clicked on a promotional communication, and/or I was wrongly charged. In response to this payment, I contacted Grammarly Support to notify them about this mistake in the change of my Grammarly free plan, having been upgraded to a premium plan. I was denied a refund at this time even though I had not used any of their services.I would never agree to pay for a 'Premium' Grammarly plan, as I need to write more to validate the purchase. I am demanding a full refund of the original charge, totaling USD ******, be issued and returned to my **** credit card ending in 6078.Refund Request # - ******* Payment ID - ******** Date Charged - 11/03/22 These are unethical business practices that are no longer acceptable. This company wants to force its customers to pay for services they either no longer wanted or did not need or request. Furthermore, the company provides no opportunity for customer interaction other than through its website. Companies like this should not be permitted to cheat customers who no longer desire their product.

    Business Response

    Date: 12/30/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 5092120.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable.
    We have already refunded the initial payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Business Response

    Date: 12/30/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 5092120.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable.
    We have already refunded the initial payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 12/31/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found through my credit card bill that I was charged $144 by Grammarly on 10/13/2022 which I did not believe was authorized. I checked Grammarly register account and found I haven't any Premium or Business subscription, the current plan just is free. So not only was I have been charged a $144 a year Premium subscription Fee, but I don't get any access to the corresponding service. I requested a refund but no one replied to me.

    Business Response

    Date: 12/23/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 5011751.

    According to our analysis, the buyer has filed a chargeback with their bank. As the chargeback was disputed, the payment was not refunded by the bank. Please note that we couldnt refund the payment until this case was reviewed by the credit card issuer.

    We would like to confirm that we refunded the buyer's payment on 22-Dec-2022. The refund will appear on the buyer's credit card within the next 10 business days.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 12/27/2022

     
    Complaint: 18609713

    I am rejecting this response because:

    I have not received the refund yet; I contacted the credit card bank, and the credit card bank also has not seen the refund yet.

    You said you can refund me $144 USD via a wire transfer. I have told you all the information you need for refunding by wire transfer.

    Can you let me know where you refund me and when I can see my money back please?



    Sincerely,

    ***********

    Business Response

    Date: 01/10/2023

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is *******.

    We confirm that the refund has been successfully completed on our end. We have provided a refund confirmation for the buyer's review in the support ticket ******* directly. We ask the buyer to please reach out to their issuing bank for further assistance with retrieving the funds.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,

    The Grammarly Team

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 6, 2022 $30.00 USD 1-month subscription, Grammarly Premium I paid for the service after trying to use free plagirsm checker. The service was a lie as they required you to pay to use the checker. Instead, it said i can use grammar checker instead and if I want to have my plagrism checked I would need to pay for the service. I payed for the service and was told i had 0% plagirsm. After sumbitting to turnitin, it was dected by 4 articles with 3% checked for each. That is by no means 0% plagirism and "failure to provide service". I payed 30USD to get nothing in return. I canceled service and asked for money back as it did not provide me the service I payed for. Was told no refund can be given.

    Business Response

    Date: 12/20/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4999748.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable.
    We have already refunded the initial payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 12/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    J

  • Initial Complaint

    Date:12/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was debited with $31.91 on the 16th of December 2020 to buy something I never asked for I would like this recredited to me immediately

    Business Response

    Date: 12/17/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4982091.


    We have already refunded the payment. The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ask this company to delete my account many times. I no longer have the phone number associated with the account which prevents me from logging into it. I purchased this account many years ago and didnt get a password key or any other numbers to get me into the account.I have ask them to delete my account which is no longer paid as I did t renew because they have blocked me from getting in.I would like them to delete the account associated with ******************** ************ keep trying to get me to email them my card information and bank information.Im not sending them the last four or none of my bank information.There is to much fraud going on.

    Business Response

    Date: 12/10/2022

    To whom it may concern,

    We do not have a record of a Grammarly account associated with the email address the buyer has provided. If the buyer had a Grammarly account under this email address it has already been deleted. Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was automatically billed a renewal fee of $144 which I did not believe was authorized on 10/29/2022. In my attempt to investigate further I was not able to access my account. I attempted a password reset but was not successful. I sent an inquiry on November 30, 2022 to the company via email (the only way you can contact them) and they sent a link to reset password on December 5, 2022. Several attempts to reset resulted in a loop of simply bringing me to a login page to request a password reset. So not only was my subscription auto-renewed, but I am unable to access the service I no longer need which I was charged $144.

    Business Response

    Date: 12/08/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4853075.

    We have already refunded the renewal payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:12/03/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for the second time for a subscription to this company. I have never used the service I've never known about this service and I never authorized anybody to charge my credit card for this service. I complained about this last year and I thought it was resolved apparently it is not because I've just been charged again. And there is nobody to actually talk to at this company about this only via email.

    Business Response

    Date: 12/05/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4881329.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period.
    We have already refunded the renewal payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 12/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,



    ***********************

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never imput my card information on this website. I have never signed up for a subscription. I woke up this morning with a $144 charge to my bank account . When you go to my account it says I have the free subscription. This makes no sense and I was obviously hacked or charged wrongly. I need a refund.

    Business Response

    Date: 12/02/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4862773.

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period.
    We have already refunded the renewal payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid amount to the company was $108 yearly membership fee. Services are not being utilized and purchase date appears as 05/01/2022. The company refused to issue a refund of any kind even though services have not been utilized. The refunded their terms and conditions and stated all their fees are non refundable. Email associated with account is *********************

    Business Response

    Date: 12/02/2022

    To whom it may concern,

    We conducted an internal investigation of the case in question and located the email correspondence between our representatives and the buyer. For your reference, the incident number is 4858115.

    According to our analysis, the buyer has filed a chargeback with PayPal. As the chargeback was disputed, the payment was not refunded by the bank. Please note that we couldnt refund the payment until this case was reviewed by the credit card issuer.

    We would like to confirm that we refunded the buyer's payment on Dec-02-2022. The refund will appear on the buyer's credit card within the next 10 business days.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 12/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company apparently operates through recurring subscriptions but does not inform its customers a new subscription is about to renew. It also does not allow cancellation once the renewal occurs (i.e. it will not prorate a refund). My subscription renewed on Saturday, November 26. I attempted to cancel on Monday morning, November 28. They do not accept phone calls and everything must be done via the web. They will not provide any refund once the renewal takes place. And again, they do not inform customers the subscription is about to renew. I reviewed my emails and could not find any notification the subscription was about to renew.These are unethical business practices that are no longer acceptable. This is a company that wants to force its customers to pay for services no longer wanted. Furthermore, the company provides no opportunity for customer interaction other than through its website.Companies like this should not be permitted to cheat customers who no longer desire their product.

    Business Response

    Date: 11/29/2022

    To whom it may concern,


    We do not provide phone support at this time and focus on providing high-quality responses by email. We conducted an internal investigation of the case in question and we could not trace any correspondence between our representatives and the buyer, indicating that the buyer did not attempt to resolve this issue with our side directly.

     

    Please be advised that when the buyer subscribed to our service, they agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period.

    We have already refunded the renewal payment.
    The refund will appear on the buyer's credit card within the next 10 business days.
    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

Grammarly, Inc. is NOT a BBB Accredited Business.

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