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Searchers of Records

Truthfinder
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1.29

Average of 408 Customer Reviews

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Review Details

  • Daryl B

    Date: 04/24/2024

    Scam site. You know they are not legitimate when they want to install notification Spyware on your browser. After 10 minutes of question and answers, there was a fake pop-up stating that found "x" number of records and that you need to pay to access anything. Input thier generic AI generated response here:

    Truthfinder

    Date: 04/25/2024

    Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Terri W

    Date: 04/22/2024

    Free? I don't think so. After waiting a long time for report gathering if my free report, I am presented with a pay demand. What ca possibly be considered free about that?

    Truthfinder

    Date: 04/25/2024

    Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Amber M

    Date: 04/20/2024

    Terrible! Took forever and found out I had to pay. I thought this was a free service. It would be nice if they advertised pricing before making you wait 30 minutes. ??

    Truthfinder

    Date: 04/22/2024

    Dear ******************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Elizabeth K

    Date: 04/18/2024

    Don't even bother trying to use this service, it keeps you filling in information and showing you loading screens until paywalling you at the last minute. Don't give in to the sunk cost fallacy and spend the money, that's how a business like this stays profitable.

    Truthfinder

    Date: 04/19/2024

    Dear *********,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • celia N n

    Date: 04/17/2024

    Put your fees upfront before someone spends a half hour inputting info. I did not accept and hope I don't see a charge on my credit card.

    Truthfinder

    Date: 04/23/2024

    Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.After a thorough investigation, we were unable to locate an account with the information provided. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Kelly S

    Date: 04/16/2024

    Rip off! Scam reports of information anyone can find online and website trys repeatedly to sign you up for a forever membership. Then the head office never returns or answer call so millions of people who were ripped off can't cancel the bs membership they were signed up for. Anyone associated to this company belongs in prison receiving free foot longs.

    Truthfinder

    Date: 04/17/2024

    Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** We have reversed the pending charges on the account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Susan H

    Date: 04/16/2024

    They offer an opt out option that deletes your records from their database. However,I can't opt out because they use phone numbers and email addresses that are 20 years old to send the information I need to verify my identity. I "reached out" to someone in their support team to get assistance but I have yet to hear from them,

    Truthfinder

    Date: 04/17/2024

    Dear *****,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We were able to locate a report and validate your request with the information provided in your email requests.We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Ff F

    Date: 04/14/2024

    This is a POS company that only wants your credit information. If you pay they don't even have accurate info.

    Truthfinder

    Date: 04/15/2024

    To Whom It May Concern:TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

    Truthfinder

    Date: 04/15/2024

    To Whom It May Concern:TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Kate L

    Date: 04/10/2024

    Horrible scam. I paid for a basic report and was signed up for subscription with my knowledge. Never received an invoice but kept getting charged monthly. Such a waste and scam- buyer beware!!! They are the worst!

    Truthfinder

    Date: 04/11/2024

    Dear ****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

  • Paula H

    Date: 04/08/2024

    I was never allowed to download my report. I will not use this company again

    Truthfinder

    Date: 04/09/2024

    Dear Paula,

    After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:

    The first and last name used on the account
    The email address registered
    The first 6 and last 4 numbers of the card used
    The Paypal email address or Paypal Transaction ID number

    Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

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