Reviews
Customer Review Ratings
Average of 473 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDevin B
Date: 09/20/2025
1 starThey lead you on a wild goose ***** that leaves you thinking that the report will be free and you go through several screens of long loading bars, several of which appear to be duplicates, just to hit a paywall at the end. Why would I pay $20 for this when the website itself gave its report a 70%?Review fromElizabeth M
Date: 09/20/2025
1 starThis is not worth the money. I personally know a person under federal indictment for money laundering who owns two mansions and a yacht. Truth finder said he had a traffic ticket 20 years ago and had his residence in a place he has not lived for 10 years. I just asked Chat GPT about this persona and got a full rundown on his crimes and his home etc. Dont waste your money. Just ask chat GPT.Review fromMatthew P
Date: 09/11/2025
1 starThey lull you into a false sense of their service being FREE. Sat and filled out forms and waited for over an HOUR for them to "compile all the data" then when it was finally "done" they hit you with a pay wall, minimum monthly membership fees, etc. Absolute waste of time, and a very shady company.
Truthfinder
Date: 09/12/2025
Dear *******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJames K
Date: 09/10/2025
1 starSeveral weeks ago I was curious about what was on my personal profile out in computerland. I somehow came across Truthfinder, and started to go through the pages. When I realized it cost money, I didn't want to persure it, and stopped immediately. Since then, I get daily emails sent to my box, and I can't get them to stop. I've told them firmly to stop, and get something like "We're very busy. Someone will contact you shortly." They haven't contacted me, and haven't stopped sending the emails. Never do business with them!!Truthfinder
Date: 09/11/2025
Dear *****, Thank you for your inquiry regarding the email you received. Pursuant to the TruthFinder Privacy Policy, by submitting your email address through our site, you consented to receive communications from TruthFinder, our affiliates, and select third parties, which may include promotional offers unrelated to TruthFinder.Customers can opt out of receiving these types of messages at any time by clicking the Unsubscribe link located at the bottom of each email.We have gone ahead and unsubscribed your email address from receiving future emails from TruthFinder.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromCarissa W
Date: 09/08/2025
1 starWaste of time and money. They take your money and give you information you can get free. They don't give refunds even if you try and cancel same day. Its not worth it.Truthfinder
Date: 09/10/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be completely accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use a report as a starting point for their own diligence and follow up with any additional research they find necessary.Our records show that your membership was canceled online, and we did not receive any direct request from you regarding a refund. To ensure your concerns are fully addressed, we can confirm that your membership has been canceled and a refund has been issued back to the original payment method. Please allow 35 business days for the refund to appear, depending on your financial institution. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/10/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be completely accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use a report as a starting point for their own diligence and follow up with any additional research they find necessary.Our records show that your membership was canceled online, and we did not receive any direct request from you regarding a refund. To ensure your concerns are fully addressed, we can confirm that your membership has been canceled and a refund has been issued back to the original payment method. Please allow 35 business days for the refund to appear, depending on your financial institution. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview fromJeff K
Date: 09/08/2025
1 starThis site is the worst so save your money. The information is wrong or out of date. You pay for a full report and get a partial, They charge you for things you did not order do to their terrible mobile app. They tell you that you can cancel items by phone or chat, TRY TO FIND CHAT ON THEIR WEBSITE. GOOD LUCK. IT IS EITHER VERY WELL HIDDEN OR DOES NOT EXIST!SAVE YOUR MONEY!!!Truthfinder
Date: 09/10/2025
Dear ****,As disclosed in our Terms of Use and within our reports, we compile the information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be fully accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use our reports as a helpful starting point and continue any follow-up research that meets their needs.We understand your concerns regarding charges and account management. To ensure resolution, we have canceled all memberships and refunded your account back to the original payment method. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/10/2025
Dear ****,As disclosed in our Terms of Use and within our reports, we compile the information from a variety of third-party data providers and publicly accessible sources. Because of this, the information may not always be fully accurate or up to date. Discrepancies can occasionally occur, which is why we encourage our members to use our reports as a helpful starting point and continue any follow-up research that meets their needs.We understand your concerns regarding charges and account management. To ensure resolution, we have canceled all memberships and refunded your account back to the original payment method. No further charges will occur.If you have any additional questions, our ************* team would be glad to help at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview fromSean A
Date: 09/06/2025
1 starFake loading screens (presumably to make you frustrated or ads), doesn't even work. TOTAL GARBAGE!Truthfinder
Date: 09/08/2025
Dear ****,Thank you for sharing your feedback. The loading screens you encountered are not advertisements or delays by design but part of the process while our system compiles records from multiple third-party data providers. Depending on the type of search, this can take additional time as the platform works to match and organize public information into a report.TruthFinder is a subscription-based service that consolidates publicly available records into an accessible format. While this information can be found across many different sources, it requires significant resources to collect and present it in a user-friendly way. Our aim is to provide thorough coverage at a reasonable cost.Details about billing and membership are always available at ******************************************* and in our Terms of Use at ******************************************************* do not hesitate to contact our customer service department at ************ with any further questions. We are available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/08/2025
Dear ****,Thank you for sharing your feedback. The loading screens you encountered are not advertisements or delays by design but part of the process while our system compiles records from multiple third-party data providers. Depending on the type of search, this can take additional time as the platform works to match and organize public information into a report.TruthFinder is a subscription-based service that consolidates publicly available records into an accessible format. While this information can be found across many different sources, it requires significant resources to collect and present it in a user-friendly way. Our aim is to provide thorough coverage at a reasonable cost.Details about billing and membership are always available at ******************************************* and in our Terms of Use at ******************************************************* do not hesitate to contact our customer service department at ************ with any further questions. We are available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamReview fromMichele F
Date: 09/05/2025
1 starWaste of money. I found more information doing a ****** search.Truthfinder
Date: 09/08/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 09/08/2025
Dear *******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. Holiday hours may vary.Sincerely,TruthFinder Customer Support TeamReview fromTracey B
Date: 08/25/2025
1 starThe information provided is not reliable. The search results failed to find at least two felony convictions with associated jail time, reported education that was not actually completed, reported 10 years of military service when the individual actually went AWOL, and reported his mother as a possible spouse. The felony convictions were in the public court records of the county where the individual was prosecuted. This information not provided was vital it identifying a financial fraudulent action taking place.Truthfinder
Date: 08/27/2025
Dear ******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and issued a refund back to the payment method used at enrollment. No further charges will be incurred.Please do not hesitate to contact our *************************** at ************ with any further questions. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamTruthfinder
Date: 08/27/2025
Dear ******,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.We have canceled your membership and issued a refund back to the payment method used at enrollment. No further charges will be incurred.Please do not hesitate to contact our *************************** at ************ with any further questions. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support TeamReview fromKelly M
Date: 08/24/2025
1 starI signed up for a 30 day trial but was charged for 3 months. When I called to request a refund for the other 2 months, the person said they would need to forward my request because I was looking up a neighbor who I wanted to come into my house to feed my pets when I was out of town. Apparently, I'm not allowed to search people for that reason. Then 2 days later, they charged my account another $71 for additional 3 months.Truthfinder
Date: 08/27/2025
Dear *****,Thank you for being a TruthFinder subscriber. Your membership was recently identified as being used for a prohibited purpose under the Fair Credit Report Act (FCRA).Please be advised that TruthFinder is a public records search service; our services are not to be used for any business purpose or **** purpose, including: to make decisions regarding the hiring, promotion, reassignment, or continuation of any individual, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides; to make decisions regarding the rental or sale of a house, apartment, or other residential property to any person; to make decisions regarding the lending of money or the extension of credit to any person; in connection with the underwriting of insurance; for any purpose related to any eligibility determination about a person; or for any other purposes that would necessitate **** compliance. We have a zero-tolerance policy for such use.For more information, please review our Terms of Use, found at this link: *************************************************** also want to clarify your concerns about billing. TruthFinder does not offer a one-month or 30-day trial membership. At the time of enrollment, you selected a three-month membership plan, which resulted in a single charge for that period. There were no duplicate or second charges placed on your account. Following your request, we canceled the membership and issued a full refund back to the payment method used at enrollment. Depending on your financial institution, refunds typically post within 35 business days. No further charges will be incurred, and your account has been disabled to prevent any future access.If you have additional questions, please do not hesitate to contact our Customer Support team at ************. We are available Monday through Friday, 7:00 a.m. 4:00 p.m. Pacific Time (10:00 a.m. 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,TruthFinder Customer Support Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.