Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove my information from your site. It won't let me do it on my own and there is no help on the website. *******************************************************************************************************************

  

  Business Response

  Date: 11/03/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ***** ******, Complaint ID ********.
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  In order to suppress Ms. ******* background report from appearing on TruthFinder.com and affiliated people search sites, she can access the Suppression Tool located at ************************************************* and then select ************************* and Manage My Suppression Rules. She will be required to provide and validate some identifying information first. This is necessary so we can match her information with the correct record and confirm that she is the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ************************************************.
  
  If Ms. ****** has already utilized the ******************* please confirm the email address that was used so we can verify completion of her request.
  
  Ms. ******* request to remove her background report from the TruthFinder website will be applied across the affiliated public-records search sites within the same corporate family, including ************, ********************, and ************.
  
  Please do not hesitate to contact our ************************ at ************ with any further questions. We are available Monday through Friday, 7:00 a.m. 4:00 p.m. Pacific Time (10:00 a.m. 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request that you remove all my information from your website. The instructions are super difficult to follow and there is no help from customer service. Both of my listings are mine. Need your immediate assistance and resolution.*****************************************************************************************************************

  

  Business Response

  Date: 11/03/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ******, Complaint ID ********.
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  In order to suppress Mr. ******* background report from appearing on TruthFinder.com and affiliated people search sites, he can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules. He will be required to provide and validate some identifying information first. This is necessary so that we can match his information with a corresponding record and confirm that he is the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ************************************************.
  
  If Mr. ****** has already utilized the ******************* please confirm the email address that was used so that we can verify completion of his request.
  Mr. ******* request to remove his background report from the TruthFinder website will be applied across the affiliated public-records search sites within the same corporate family, including ************, ********************, and ************.
  
  Please do not hesitate to contact our ************************ at ************ with any further questions. We are available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/25 They fail to say up front there will be not only a charge but ongoing monthly auto enrollment.They get all kinds of info for supposedly checking for a record but at end want money, want to keep charging monthly even though you want a one time use.

  

  Business Response

  Date: 10/28/2025

  Dear **** *****,|
  
  We are writing in response to the consumer complaint filed by ***** *****, Complaint ID ********.
  
  Our records show that an account was created on October 27, 2025, under the email ***************** Upon enrolling in any of our numerous services, our website guides customers to our registration page, where they can review our available membership options and select the one that best meets their needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.
  
  Our registration page and Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site. These details can be reviewed at ************************************************, and the billing information and plan options prior to payment can be viewed at *******************************************.
  
  We have canceled all memberships and refunded $28.33 back to the payment method used to enroll. No further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Customer Support Team
  

• Initial Complaint

  Date:10/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Sent letters, sent verification email for Truthfinder.com aka **************** both contacted on different sites yet they are under one umbrella and asked them to remove my personal info due to identity theft. Next Im retaining a lawyer to sue them as they have caused identity theft and they made it impossible to remove my info as they list emails that you do not have any access to use as verification. That is how the fraud happened... someone using a fake email from THEIR site. No matter how many times I have called and emailed they will not remove my info. This is the last ditch effort and I have retained an attorney with proof of all of my attempts at trying to get these frauds to stop causing identity theft due to violation of having private info on their sites without having an easy way for it to be removed. You should NOT have to prove that you do NOT want your information PUBLIC. Also I have contacted several media sources so that this can be broadcast on the news about how they make it difficult to have your info removed.

  

  Business Response

  Date: 10/24/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** *****, Complaint ID ********.
  
  The information TruthFinder provides in reports is compiled from publicly available records, including government agencies, commercial data providers, and other public sources. While we cannot alter or remove individual records from public databases, we do have the option to suppress an entire background report from appearing on our website.
  
  Our records show that Ms. ***** contacted our support team today, and today was the first time she initiated a suppression request. We have no record of any prior correspondence or removal attempts regarding this issue. Based on the information she provided, we have located and validated her background report and will proceed to suppress it in accordance with her request and our Terms of Use.
  
  This suppression will also apply to affiliated public-record search sites operated under the same corporate family, including ************, ********************, and ************.
  Please note that this removal only applies to TruthFinder and our affiliated websites. The same information may still be available through other public or commercial data sources. Additionally, even after suppression, a persons name may still appear in limited contexts such as public records (e.g., registered offender lists or as a possible associate in others reports).
  
  If Ms. ***** has additional questions or needs further assistance, she may contact our Customer Support team at ************, available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Customer Support Team

• Initial Complaint

  Date:10/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my information from your website. You are listing wrong details about me and it won't let me use opt out instructions. ***************************************************************************************************************************

  

  Business Response

  Date: 10/23/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** ******* ********, Complaint ID ********.
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  In order to suppress Mr. ********* background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ************************************************.
  
  Mr. ********* request to remove their background report from the TruthFinder website will be applied across the affiliated public-records search sites within the same corporate family, including ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Customer Support Team

• Initial Complaint

  Date:10/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found personal information of mine published on TruthFinder.com. This information puts my safety at risk, so I went through their internal channels to have the information suppressed. They require that you provide additional personal information and get verified before they will suppress your data. Due to this, I went to find their, "Do Not Sell My Personal Information," link at *********************************************, only to find that the link is broken, and they have violated my right to opt out of them selling my personal information after they forced me to provide my personal information to have it suppressed. There is no option to stop them from selling my personal information. This is in violation of the California Consumer Privacy Act (CCPA) and The *********************** Privacy Act. As of July ******* TruthFinder.com has a legal obligation in the state of MN to offer and honor my opt-out request.

  

  Business Response

  Date: 10/23/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** *****, Complaint ID ********.
  
  TruthFinder is a public records search engine that compiles and displays publicly available information from government entities, commercial data providers, and other public sources. While we cannot remove individual records, we do provide the option to remove an entire background report from appearing on our site.
  
  To request suppression, the consumer can visit our ************** at ************************************************* and select ************************* followed by Manage My Suppression Rules. Verification of limited identifying details is required to confirm that the correct record is being suppressed. Once verified, suppression applies across our affiliated people-search sites, including ************, ********************, and ************.
  
  TruthFinders privacy tools, including options to suppress or delete information, are accessible through the same **************. Any data provided during these requests is used solely for verification and processing to ensure accuracy and prevent unauthorized actions.
  
  Requests to delete *********such as account or subscription informationare handled separately. If ********* exists for the provided email address, a secure authentication link will be sent before the request is processed. Once verified, the deletion or suppression is confirmed via email.
  
  If the consumer has additional questions or needs help completing a request, our Customer Support team is available at ************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Customer Support Team

• Initial Complaint

  Date:10/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already submitted a complaint against *** Finder for fraudulently billing me when I use the ****** results about you it alerts me when I have information about me on the Internet and I can remove it well apparently was on truth finder I did not login into Tru Finder I did not click pay now I did not pick two different prices one 2833 and one for 999 on the same day August 4 of this year they charge me I had used it back in 2020 but canceled it that same day I filed a review about them and they said that I had I did it I had two people but they didnt look to see that it was back in ************************************************************************************************************ does not reroute me to anything and I cannot log into my BBB account since you guys are having technical difficulties what do I do my name is ****** ******* ************

  

  Business Response

  Date: 10/21/2025

  Dear **** *****,
  We are writing in response to the consumer complaint filed by ****** *******, Complaint ID ********.
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user must check a box agreeing to those terms before being charged. Our billing terms are clearly explained on our registration page and in our Terms of Use. Customers also receive a confirmation email for any orders placed.
  Our records show the account was activated on August 4, 2025, at the rate of $28.33. During that session, three searches were conducted and viewed (******* *********, ****** *****, and *********** *****). Before viewing any reports, the customer must agree to the charge and Terms; when purchasing through ******, the customer must also confirm the charge in *******
  On August 9, 2025, the charge was disputed through ******, resulting in a ****** chargeback. When this occurs, ****** withdraws the funds and places the transaction in dispute. The membership was then canceled and deactivated, and no additional charges will be incurred. For refund questions or dispute resolution, the customer should contact ****** or their financial institution.
  It also appears the customer clicked through to activate a separate OmniWatch identity protection service. The page would have shown it was redirecting to another site, and the customer would have had to agree to the $9.99 charge before activation. As ********* is an affiliate partner, Mr. ******* will need to contact ************* directly regarding that charge.
  Please contact our customer service department at ************ with any further questions. We are available Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET).
  Sincerely,
  TruthFinder Customer Support Team
  

• Initial Complaint

  Date:10/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on *************** and looked someone up. I chose the smallest plan which was 28 dollars. At least half if not more of the information I was looking for they did not supply me with. I have knowledge of a record that they didn't list. and most of the list of things they provide they could not. so when I went to cancel the subscription and was going to just pay that 28 dollars I realized that they charged me ****** AND 4.31!! ****** was if I wanted to pay for the entire year and the 4.31 was never mentioned just charged on my account.

  

  Business Response

  Date: 10/20/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ******, Complaint ID ********.
  
  TruthFinder offers several billing options, including monthly, 3-month, and 6-month subscriptions. Ms. ****** selected the Unlimited Person Reports Membership 6-month subscription at $117.84 (plus tax), which is billed upfront for the full six months. Before purchase, multiple disclosures, including the billing terms and total cost, are displayed and require acknowledgment. Additionally, the transaction was processed through ******, which also requires confirmation of the full charge.
  
  Ms. ****** also selected the Unlimited PDF and Data Monitoring Access add-on at $3.99 (plus tax), which likewise requires acknowledgment and agreement to be billed.
  Consistent with applicable laws, all material termsincluding billing details and automatic renewal termsare clearly disclosed before submitting payment, and each customer must agree to these terms before enrollment. Customers also receive an email confirmation summarizing their order.
  
  That said, we have fully cancelled Ms. ******* account and issued a refund of $131.58 back to the original payment method. Please allow 35 business days for the funds to appear, depending on the financial institution. No further charges will be incurred.
  
  If there are any additional questions, our customer care team can be reached at ************, Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for TruthFinder, but have been unable to view any reports. They require verification of my identity using outdated personal information that I no longer have access to. I canceled my account going further, but since I can't access any information that I paid for at all, I would like a refund of my current subscription.

  

  Business Response

  Date: 10/16/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ********************** ID ********.
  
  Ms. ******* reported difficulty accessing reports after signing up. In many cases, access issues of this type can be resolved by ensuring that any VPN is turned off, using an updated browser such as the latest version of Chrome, Firefox, or Edge, and clearing cache and cookies before attempting again. Accessing the site in a private or incognito window may also help resolve the issue.
  
  To ensure resolution in this case, the membership has been canceled and a full refund has been issued back to the original payment method. No further charges will be incurred.
  
  If Ms. ******* would like further assistance with troubleshooting access or account setup in the future, our Customer Support team is available at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Customer Support Team

• Initial Complaint

  Date:10/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The opt out page is not working. You have only one verification method that does not exist. I request that you remove all the data you have on me.******************************************************************************************************************************

  

  Business Response

  Date: 10/15/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ********, Complaint ID ********.
  
  The information TruthFinder provides in reports is publicly available and compiled from government entities, commercial data providers, and other public sources. While we cannot alter or remove individual records within a report, we do provide the option to suppress an entire background report from our site.
  
  Based on the details provided in this complaint, we were able to locate and validate Mr. ********* request. We have suppressed the identified background report pursuant to his request and our Terms.
  
  This suppression will also be applied across affiliated public-records search sites operated by our corporate family, including ************, ********************, and ************. Please note that our suppression process does not affect whether this information may remain available through other third-party or government sources. Additionally, even if a report is suppressed, certain information may still appear in features such as possible relatives or associates in other individuals reports, registered *** offender lists, or in phone and email search results.
  
  If Mr. ******** has further questions, our customer care team may be reached at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  TruthFinder Support