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Average of 476 Customer Reviews
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Review fromDARLENE E
Date: 02/11/2025
1 starMy son is deceased. I've waited 4 years to finally move forward but wanted to know what his hidden life was like. After paying for info like his emails and social media, that's extra. Everything is extra. So 30 bucks for what I already know and I want a refund!! This is a criminally misleading site.
Truthfinder
Date: 02/12/2025
Dear *******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the ******* disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded Darlenes account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDeannette H
Date: 02/10/2025
1 starI think truth finder is not as good as some think. I have been trying for MANY months now to get it canceled. I keep being charged 7.99 a month and the only reason I clicked on agree is because I was alerted by my bank that my personal information was leaked. So, I wanted to keep tabs on things. The information that I found on truth finder was incorrect clear down to they have me living in 2 different states at the same time because they still have me linked in with my ex-husband whom I have been divorced from for around 40yrs now. they still show my grandparents as his info and OH so much more. Yet they don't have my current husband of 25yrs on there. Do Not sign up with this company it will only lead to more hassles, and you cannot count on the information that they are giving you.Truthfinder
Date: 02/12/2025
Dear Deannette, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the ******* disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. After a thorough investigation, we have determined that there were multiple accounts under different emails which is why you still had an active subscription. We have cancelled all memberships and issued a reversal to Deannettes account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDana M
Date: 02/08/2025
1 starThis is a joke and a scam. Searched for records on someone with a substantial criminal history for court and they came up with no records at all. Their contact information was also incorrect. They make you sign up for a subscription and then pretend like you will actually learn something but you dont. Its all information that is already available for free online.Truthfinder
Date: 02/10/2025
Dear ****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromWill W
Date: 02/08/2025
1 starScam. Fake waiting pages for a report that offers nothing.Truthfinder
Date: 02/12/2025
Dear Will, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromDanielle C
Date: 02/07/2025
1 starI canceled my subscription and they still charged me a few days after, like they were hoping I wouldn't notice. Seems that they love to do this to people.Truthfinder
Date: 02/11/2025
Dear ********, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.The $7.99 charge was already in process when you cancelled your subscription online on February 3, 2025. It was pending at that time.We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromBr C
Date: 02/04/2025
1 starThis outfit is a fraud. Once you cancel they continue to bill you for months. And multiple times a month. When disputing the charge they make it it near impossible to get in touch with someone. I would NOT come anywhere close to this fraudulent organization. They are immoral and unethical. Shame on Law and Crime for promoting this den of thieves.Truthfinder
Date: 02/05/2025
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded Bruces account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromLesli C
Date: 01/31/2025
1 star"DO NOT TRUST THIS COMPANY!"I signed up for a membership with this company, thinking it would provide real value, but it turned out to be a huge waste of money. I quickly realized the service wasnt helping me at all and attempted to cancel my subscription. However, I recently found out that my membership was never canceled, and Ive been charged $28.33 every month since July 2024!This is outrageous, especially considering that times are tough, and Ive only used the service once. When I called customer service, they told me I could only get a refund for 2 months, and that I had never actually canceled the subscription only a $3.00 PDF form access. This is beyond frustrating.This company seems to be scamming people and taking advantage of situations like mine. I want to warn others to stay far away from this service.Truthfinder
Date: 02/03/2025
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded Ms. ******* account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSuzanne B
Date: 01/28/2025
1 starIm so glad I read all these reviews before I gave them my debit card. Next time Ill use a prepaid card. Im not sure if they will give me my report after payment. They sound like crooks.Truthfinder
Date: 01/29/2025
Dear *******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromTammy H
Date: 01/26/2025
1 starI can't even give a rating on truthfinder.com. they ****Truthfinder
Date: 01/28/2025
Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJennifer H
Date: 01/25/2025
2 starsNot free at all, deceiving!! I would not recommend and the membership price per month is ridiculous, about ***** dollars.Truthfinder
Date: 01/27/2025
Dear ********,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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