Reviews

Review Details

• Review fromLuanne R

  Date: 03/24/2025

  1 star
  Received 5 different charges when doing a search $30.60 to do a person search. But when you look up that persons email address it was another subscription charge, when you looked up their phone number another subscription charge, pdf download of a report another charge. Almost $60 in charges for a one time access. Already on a tight budget and I feel scammed getting charged this much and that there was a fee for every single search.
  

  Truthfinder

  Date: 03/26/2025

  Dear ******,Thank you for taking the time to share your feedback. Were truly sorry to hear that your experience with TruthFinder left you feeling frustratedespecially while managing a tight budget. We understand how unexpected charges can be concerning, and wed like to take a moment to clarify the services included with your enrollment.Based on our records, you enrolled in the following TruthFinder memberships:Unlimited Person Report Membership Unlimited Phone Report Membership Unlimited Email Report Membership Unlimited PDF **************** Monitoring Access Each of these memberships provides unlimited access to a specific type of report or feature and is offered as separate add-ons to give users flexibility in choosing the services they find most valuable. While the terms and pricing are clearly outlined during the enrollment and checkout process, we understand that the breakdown can sometimes be overlooked, especially when navigating multiple searches at once. Were truly sorry for any frustration this may have ********* ensure transparency, weve also sent you an email outlining each charge and what it corresponds to, based on your account activity. If you havent seen it yet, please check your inbox or spam folderwe want to make sure you have a clear picture of your membership details.Additionally, we can confirm that your account has been successfully canceled, and no further charges will be applied. You will not be billed again moving forward.We never want our customers to feel misled, and were here to help clarify anything that may still be unclear or assist you further if needed.If theres anything more we can do to support you, please dont hesitate to contact our support team at ************ or via email at ******************************** Were available during our regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).Thank you again for your feedbackit helps us continue to improve and serve our customers with care.

• Review fromTeri D

  Date: 03/24/2025

  1 star
  I went through all questions and paid with my credit card. Because it recognized my email it pulled up my information instead. I was looking for my son, that is who I paid for. When I went back to put his name in, it made me start all over about my son ****** ******** and then took me to payment page again and wouldn't do anything unless I paid double!!!I want a refund or all the information I paid for!Thank you, **** *****
  

  Truthfinder

  Date: 03/26/2025

  Dear ****,Thank you for reaching out, and we apologize for the confusion and frustration you experienced while using TruthFinder. We understand how important it was for you to locate information on your son, and I apologize that the process didnt go as expected.After reviewing your account, we can confirm that your subscription has been successfully canceled and weve processed a full refund back to your original method of payment. Please allow 35 business days for your financial institution to reflect the credit on your ********** clarify, in order to run searches for other individualssuch as your sonyou must first log into your TruthFinder account. If you are not logged in, the system may prompt you to start a new report and ask for payment again. Logging in ensures that you can use your existing access without being charged a second time. Once logged in, youll be able to search for ****** ******** or anyone else within your active membership period.We truly regret any inconvenience this may have caused, and we hope this explanation provides clarity. If theres anything more we can do to help you access the information you were originally seeking, wed be happy to walk you through the process.For further assistance, please feel free to contact our support team at ************ or by emailing us at ******************************** Were available from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), and were always here to help.

• Review fromJeremiah K

  Date: 03/18/2025

  1 star
  Lit won't let me access my own name report because it "found" my caveat info on my name which is completely wrong so I can't verify my own identity to look up my own report. Complete scam
  

  Truthfinder

  Date: 03/19/2025

  Dear ********,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and reversed the pending charge on ********** account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromCaleido S

  Date: 03/18/2025

  1 star
  Why did I sit through all of that loading for you to tell me I have to pay at the VERY END. Just be upfront about the fact that it costs money.
  

  Truthfinder

  Date: 03/19/2025

  Dear Caleido,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports. Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromTrilyon B

  Date: 03/14/2025

  1 star
  Dont even think about this site! Signed up for 1 time use it showed it would be good for 30 days. I was billed again today when I called to find out why I was told I signed up for a monthly subscription. No I did not. I canceled but he could not give me a refund only to say that it would be good for another 30 days.
  

  Truthfinder

  Date: 03/17/2025

  Dear Trilyon, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded the current charges back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromKim E

  Date: 03/13/2025

  2 stars
  Good luck trying to cancel - when you sign up and start researching, it seems that you're going to get a decent amount of info. No complaints there. As you go deeper, it's a bit of a "bait and switch" and each 'extra' is another (separate) monthly subscription. I opted for it, so - my bad. I no longer needed the service and cancelled it, but the charges keep coming. When I disputed the charges with my credit card company, Truthfinder locked my account. Luckily I'd taken a screenshot when I filed a complaint with my credit card company so I have proof. I'm bracing myself to yet another slew of charges this month.
  

  Truthfinder

  Date: 03/17/2025

  Dear ********,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am to 4:00pm Pacific time (10:00am to 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromBasman S

  Date: 03/11/2025

  1 star
  This company is a scam. I signed up and did not find the information needed.
  

  Truthfinder

  Date: 03/13/2025

  Dear Basman, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We can confirm that your TruthFinder account has been canceled as of January 28, 2025, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromJAMES B

  Date: 03/11/2025

  1 star
  TruthFinder found ***** and charged me $47 that I did not authorize. Essentially, I was scammed.
  

  Truthfinder

  Date: 03/13/2025

  Dear *****,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their ******** be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromBeryl G

  Date: 03/10/2025

  1 star
  Awful usability. Like a maze. No clear instructions like Enter subject name. Its nearly impossible to get what you need. I processed myself and information was way off base plus there were only two relatives listed. Wrong. When I processed myself, it took almost half an hour.
  

  Truthfinder

  Date: 03/11/2025

  Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded NAMEs account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromBrandon T

  Date: 03/06/2025

  1 star
  Truth finder is a joke! It's false advertising. It states that you can do it for free, then they drag you for at least 10 minutes, to tell you you have to pay. I will never use it. It's garbage! The fact that people try to spy on other people's backgrounds, instead of using it to look up old info on oneself or for business is disgusting.If I could I would not leave any stars.
  

  Truthfinder

  Date: 03/07/2025

  Dear *******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support