Reviews
This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 107 Customer Reviews
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Review fromWendy J
Date: 11/02/2024
1 starWendy J
Date: 11/02/2024
They clearly charge $1.00 for a search which I authorized. Now they continue trying to charge $28.95, which I did NOT authorize!! This is a scam. Do not use them!!
Intelius.com
Date: 11/06/2024
Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromEddie R
Date: 10/20/2024
2 starsEddie R
Date: 10/20/2024
I would like my money back I didnt pay for membership ????????Intelius.com
Date: 10/22/2024
Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have cancelled all memberships and the pending payment was reversed back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromJENNY P
Date: 10/08/2024
1 starJENNY P
Date: 10/08/2024
0 stars if it was an option... This is a fake advertising free look ***** scam for your moneyIntelius.com
Date: 10/10/2024
Hi *****,To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromWarren B
Date: 10/02/2024
1 starWarren B
Date: 10/02/2024
On August 23rd at around 11:33 pm I signed up for a trial membership for .95 cents. A few minutes later Intelius charged my credit card again for $4,99 around 12:13 am nd around 12:15 am I was charged again for $9.95. This was August 24th. 7 days later at 11:34 pm I was charged for $34.95, even though I had canceled subscription. Intelius is still trying to charge my credit card with all the amounts. I want all the money that was paid to this thievery of a company. They should be shut down from operating. GIVE ME MY MONEY BACK AND STOP TRYING TO DRAFT MY ACCOUNT!Intelius.com
Date: 10/03/2024
Hi ******,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromJames B
Date: 09/12/2024
1 starJames B
Date: 09/12/2024
They require you to agree to their terms and conditions in order to access the suppression center to have your data removed. They make the process as difficult as possible in order to be able to keep your information. This company is bottom feeding scum scraping any data it can from public information and then selling it for profit. Companies like this should be made illegal for selling PII and assisting with online harassment and doxxing.Intelius.com
Date: 09/13/2024
Hi *****,Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We have received your request to have your public data removed from the Intelius website. We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.We require you to use the ****************** so that we can responsibly match your information with a corresponding record and validate your identity. This ensures that only you have the ability to control the visibility of your information on our website.To exercise this right, access our suppression tool at this link ***********************************************, and click on ************************** At this point, click on Manage My Suppression Rules. You will be asked to submit your email address to begin the process. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromKenneth B
Date: 09/09/2024
1 starKenneth B
Date: 09/09/2024
I canceled my subscription yet Intelius still charged my credit card a monthly fee a month later. I had to cancel my credit card to stop Intelius from continuing to charge me a monthly fee. Then a few months later my new card was charged $3.99 again. Cancelling my subscription has been almost impossible. Besides they were unable to "find" the information i was looking for. Had to select 1 star because zero stars not an option.Intelius.com
Date: 09/10/2024
Hi *******,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Upon activating your account, it was required for you to provide an electronic signature authorizing Intelius to charge your preferred method of payment for the services you choose. Upon conducting a comprehensive investigation, our company records confirm the cancellation of your account as you previously mentioned. However, it is important to note that the Unlimited PDF and Data Monitoring Access Membership was a separate charge, independent from the Trial membership that was purchased on the same day. We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromSamuel D
Date: 09/01/2024
1 starSamuel D
Date: 09/01/2024
Agree with everyone else. Fake loading bars to psychologically make you feel that it is finding records as well as being invested in the process by wasting so much of your time. Then they want a crazy fee to actually unlock the record.Intelius.com
Date: 09/04/2024
Hi *****************************,to clarify, our services are not offered free of charge. We gather information from various data sources to ensure we have a complete picture of the search subject. While our reports are available to the public, it takes financial resources to maintain a platform that efficiently identifies and presents relevant information in user-friendly reports.Rest assured, we strive to offer our services at an affordable price, guaranteeing a quick and efficient way for you to access the information you need. Our company ensures that customers receive comprehensive billing information prior to registering for our services. You can conveniently find all the details about our membership plans and billing in our Terms of Use, which are accessible at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromAdan H
Date: 08/18/2024
1 starAdan H
Date: 08/18/2024
This is a fake company and they are currently violating the **** as well as other privacy protection laws in *****************. They have no address listed and have a broken removal request email address on their Remove My Info page which is a legal requirement. I am contacting regulatory bodies now but just thought more people should know as well. Also, funny thing is they have a picture of their "team" on their About Us page, and if you reverse lookup that image, that image is used all over the place so, yeah they're fake.Intelius.com
Date: 08/22/2024
Hi ****,Intelius is an online people search engine that compiles info from millions of public records, including information provided by state and local governments. Our information is gathered from many public sources, including local county courthouses, census bureaus, and other public information sources. We do not supplement or add to the information we obtain. We simply display the available public record information.I understand that you are looking for our contact information on our website, but were unable to locate it. To locate that information on our website, please navigate to the homepage at www.intelius.com. Scroll to the bottom, locate 'Intelius Resources' followed by 'Contact Us' to find our phone number, address, and other ways to reach us.To manage both your public and private data associated with Intelius, navigate to our ************** at www.intelius.com/privacy-center. On the left side of the page, under ********** Tools', there are four options to choose from including 'Right to Know', 'Right to Opt Out', 'Right to Correct', and 'Right to Delete'. There are descriptions of each process provided.On the right side of the webpage, under ************ Tools', select 'Manage My Suppression' rules to initiate the process of removing your public data from our website. Our background reports feature public data aggregated from public record sources. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromShawn V
Date: 07/25/2024
1 starShawn V
Date: 07/25/2024
No stars. They lie! They false advertize. They advertise why waste your money on phone look up just enter number and search for free. You click on it fill out number and ask a couple question than some cute search items and than says search complete click her to find out info. And that brings you to a page on what kind of plan you want with how much it cost. No area for that advertized free look up. They should be ordered to stop immediatily stop with the bait and switch method of luring people in and wasting their time! It took me about 10 mins and when i was working i made $45 a hour so maybe they should give $8 bucks for my time!! At least fine them $500,000.00 Thats the only way these companies will stop doing this. Hit them in the bottomline!! Their wallets!Intelius.com
Date: 07/30/2024
Hi *******************,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromKenneth K
Date: 07/16/2024
1 starKenneth K
Date: 07/16/2024
Scam fraudulent billing practices. They billed me 22 days for a recurring monthly subscription. I canceled and received a refund. I signed up again a few months later. This time they billed me 25 days for a monthy subscription. I called and canceled but they would not issue a refund.Scam fraud.Intelius.com
Date: 07/17/2024
Hi *******,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. Your Unlimited Person Reports Membership was purchased on June 15, 2024. It's a 30-day recurring subscription, and on July 15, 2024, authorization for the upcoming July billing period was in process.We have cancelled all memberships and reversed the pending charges on the account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportIntelius.com
Date: 07/17/2024
Hi *******,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. Your Unlimited Person Reports Membership was purchased on June 15, 2024. It's a 30-day recurring subscription, and on July 15, 2024, authorization for the upcoming July billing period was in process.We have cancelled all memberships and reversed the pending charges on the account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support
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