Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 370 total complaints in the last 3 years.
- 179 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a complaint against PeopleConnect sites, specifically TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted PeopleConnect sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on PeopleConnect sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by PeopleConnect. Despite having access to one of the provided phone numbers, it is a landline incapable of receiving SMS verification codes, hindering my ability to complete the verification process effectively. This is the only way they let you verify your identity to remove results.I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website. Additionally, a link with my information:*****************************************************************************************************************************************************************************************************************************************************************************
Business Response
Date: 03/12/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID# ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
Additionally, we have suppressed ******************** public information. Please allow up to 48 hours for these changes to reflect on our website.
His request to remove the information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello.As you will see with the supporting document that I've attached, this is a predatory scheme by Intelius whereby they automatically create a recurring subscription when you do a "*************" tiny purchase of 95 cents yet, if you read the fine print, they will commence charging you $29.78/month if you do not cancel within 7 days.Business Response
Date: 02/26/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded ********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2-21-2024 I went to look up a phone number that has been calling me constantly in an attempt to phish. This website advertised free results in regards to identifying the owner of that phone line. After obtaining my information the site states that in fact they do not offer free results, as this would put them out of business. This website is defrauding customers in an attempt to obtain sellable data such as email, phone numbers, and other personal info.Business Response
Date: 02/22/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:02/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my free trial and kept getting charged!! I keep getting ***** taking out of my bank account even though they have an inactive debit card number attached to my account. I would like all these charges refunded. I have not received a SINGLE email concerning my account - I had no idea it was even linked to my main as I never received any membership email once or a single renewal email. SCAM company, they just keep taking your money!Business Response
Date: 02/14/2024
Dear ********************************,
This response is in regards to the consumer complaint from *********************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded Crystal ********** account in full, back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I discovered that I have been receiving recurring payments from Intelius on my debit card for as long as I can go back. I never provided my card information or even used their services and i have been charged $31.75 every month. They stole my money and debit card information.Business Response
Date: 02/13/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial ********************** inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).
The cancellation of this account has been confirmed and no additional charges will be made. We have also made an attempt to authorize a refund, but unfortunately, all efforts to process the refund were unsuccessful. *************************** ,must contact her financial institution for further details regarding the status of the reimbursement. We apologize for any inconvenience caused, as we are unable to intervene in the refund blockage. Proceeding with the refund will be possible once the blockage on the refund is removed. Additionally, we have disabled the account to prevent any further access.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ResponseBusiness Response
Date: 02/05/2024
Dear ********************************,
This response is in regards to the consumer complaint from *****************************, ID ********.
Pursuant to the Intelius privacy policy, by submitting your email address via our site, you consented to receive emails from Intelius, our affiliates, and third parties concerning promotional offers unrelated to Intelius. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
We have unsubscribed ********************************* email address from receiving emails from Intelius. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a pay pal account charged twice after cancellation of the account and payment info removedBusiness Response
Date: 01/30/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded ************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:01/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius Charged me *****$ for a monthly subscription fee. However the website did not indicate at all that I would be charged ***** for a monthly fee. The website sold their product as a one time charge, first for 0.95$, and then an additional fee to download a PDF report. I used Intelius to figure out who was spam calling me, with the intention of using it one time. I thoroughly read through the website at the time of purchase, and not once did it mention a reoccurring *****$ fee. This is extremely deceptive, and predatory towards their customer base. I then tried to cancel the subscription I was unknowingly subscribed to, and the website attempted to bribe me down to paying only 10$ a month, and wouldnt let me remove my PayPal information. Finally I just deleted my account and stopped the subscription on PayPals end. I request an immediate refund of my ***** as it had overcharged my debit card, and Im now biting the bullet for something that was not disclosed to me AT ALL in the first place.Business Response
Date: 01/30/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. However, there is absolutely no indication that I would have been charged for a subscription. I have already gotten my refund so I am satisfied.
Regards,
***********************
Initial Complaint
Date:01/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
People connect has my personal information in their systems and I want my information deleted and removed from all sites. This is dangerous in which anyone can have your personal information. I have tried to get my information removed since 03/26/2023, 11/24/2023,12/30/2023. The initial time I was told there is nothing really can be done and I have been a victim of identity theft and I want my information removed.Business Response
Date: 02/23/2024
Dear *****************************,
This response is in regards to the consumer complaint from Checarra ****************** ********.
Intelius information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
A report was located, and the request was validated based on the information provided. We proceeded to suppress Checarra ********* public information in accordance with their request and our terms.
Checarra ********* request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Checarra *******
Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius could NOT FIND THE NUMBER I WAS REQUESTING INFO ABOUT. ORDER AND CANCELLATION DONE SAME TIME AND SAME DAY. THEY REFUNDED THE INITIAL CHARGE BUT CHARGED ME AN ONE MONTH SUBSCRIPTION WHICH WAS CANCELLED SAME DAY SAME TIME. ACTIVATION FEE CAN BE CHARGED AFTER YOUR FREE TRIAL PER INTELIUS BUT THE CHARGED ME AS SOON AS I PLACED MY ORDER. ILLEGAL Business action and transaction.Business Response
Date: 01/16/2024
Dear ********************************,
This response is in regards to the consumer complaint from *********************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We can verify that the charges associated with ************************* payment method have been contested, resulting in a chargeback. A chargeback indicates a dispute between the account holder and their financial institution, and it is advised that ********************* directly contact them to address any refund-related issues.
Additionally, we can also verify that this membership was promptly cancelled and disabled, with no additional charges to be incurred. Moreover, due to the dispute, access to this account will be restricted in the future.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius Support
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