Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 369 total complaints in the last 3 years.
- 178 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my dissatisfaction with the service provided by Intelius regarding my subscription [*********]. I was a subscriber for July 2021, relying on their background check reports for our non-profit organization. Unfortunately, I am currently experiencing an issue with accessing my reports despite being an active subscriber in 2021. This denial of access is greatly inconveniencing me and hindering my ability to access the needed reports. If I am unable to regain access to the account, I am expectant of a report to be sent to be via pdf.I have attempted to resolve this matter through contacting customer support and following troubleshooting steps, but to no avail. It is essential for me to regain access to my reports promptly to avoid further disruptions to my operations.I kindly request that you investigate this matter urgently and provide a resolution at the earliest convenience. This may involve restoring my access to the reports or providing alternative solutions to ensure uninterrupted service.
Business Response
Date: 04/11/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial ********************** inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
According to our records, ********************* account has been disabled on August 14, 2021 due to a fraud claim.
We have issued a refund to ********************* payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/15/2024
The charge for a month subscription was paid in July 2021. We paid for our services and canceled the subscription. When I called to enable the account once more, of course, paying any fee necessary I was told I was not able to though a subscription payment was processed for a month. I requested the records of all the background checks to be sent to me if I was not able to access my previous account and I was denied, again after paying for the service.Business Response
Date: 04/17/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
Intelius is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than personal use.
Furthermore, as previously stated, we can confirm that this membership was promptly cancelled, refunded, and disabled as of August 11, 2021 due to a fraudulent flag associated with ******************************* financial institution. Unfortunately, as a result of this fraudulent flag, accessing or reactivating this account is not possible. It is also not possible to retrieve any reports that were queried during the account's active period.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/23/2024
I was not refunded the subscription amount. I paid the subscription amount for July. I canceled the subscription the next month. This means because I paid for the service I should be able to receive the reports that were created as I had the subscription.Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7 day trial offered for $0.95. The service was cancelled IMMEDIATELY. I am still being charged 4 months later.Business Response
Date: 04/11/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded Catie Houks account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You said enter a number get a name and I haven't gotten a name yet.Business Response
Date: 04/12/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
Intelius is a public records search service. Our Terms of Use prohibit the use of the website outside ***************** or for any business purpose, including but not limited to employment screening, tenant screening, or credit checks. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
In the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option that was used to enroll.
***************************** account was determined to be in violation of our Terms of Use. We have cancelled all memberships and refunded all ******** to the payment option used to enroll. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not remove my phone number and address from their site. I did their form as well as emailing them with no luck.Business Response
Date: 04/09/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We are unable to locate any prior data removal requests from ******************** with the information provided.
We have removed the phone and address reports for ********************. Additionally, I have confirmed that ********************** person report has been removed from our website. The removal process *** take between 24 - 48 hours to be completely removed from our website.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Fuck you Intelius
Regards,
*************************
Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a complaint against PeopleConnect sites, specifically TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted PeopleConnect sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on PeopleConnect sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by PeopleConnect. Despite having access to one of the provided phone numbers, it is a landline incapable of receiving SMS verification codes, hindering my ability to complete the verification process effectively. This is the only way they let you verify your identity to remove results.I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.Business Response
Date: 04/08/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************, ID ********.Intelius collects information from various public sources, such as local county courthouses, census bureaus, and other public information sources. We simply obtain the information without creating or adding to it. Although it is not possible to delete specific data from a report, we do offer the ability to remove an entire background report from our website. Please note that the information obtained from a report is intended for personal use only.
We have suppressed all public information pursuant to *********************** request and our terms. The removal process takes between 24 and 48 hours to be completely removed from our website.
In addition, it is recommended to clear the cache on the device used for the **********************. This will effectively sever the *** connections on that device. If ******************* is experiencing any issues with viewing information even after clearing the cache, please reach out to the Intelius support team via email and provide both a screenshot and the *** of the information that needs to be removed.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a complaint against PeopleConnect sites, specifically TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted PeopleConnect sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on PeopleConnect sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by PeopleConnect. Despite having access to one of the provided phone numbers, it is a landline incapable of receiving SMS verification codes, hindering my ability to complete the verification process effectively. This is the only way they let you verify your identity to remove results.I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.Business Response
Date: 04/08/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Intelius collects information from various public sources, such as local county courthouses, census bureaus, and other public information sources. We simply obtain the information without creating or adding to it. Although it is not possible to delete specific data from a report, we do offer the ability to remove an entire background report from our website. Please note that the information obtained from a report is intended for personal use only.
We successfully identified, confirmed, and suppressed the background reports for all individuals mentioned in her email correspondence, including the phone numbers and addresses that were also provided in her emails to the Intelius support team.
We have suppressed all public information pursuant to *********************************** request and our terms. The removal process takes between 24 and 48 hours to be completely removed from our website.In addition, it is recommended to clear the cache on the device used for the **********************. This will effectively sever the *** connections on that device. If ******************************* is experiencing any issues with viewing information even after clearing the cache, please reach out to the Intelius support team via email, and provide both a screenshot and the *** of the information that needs to be removed.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - to 4:00 p.m. Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:03/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intellius advertises buying a background report for a dollar. I did that. Apparently hidden in there is an agreement to join with a $37 member fee per month with auto payments. This I wasnt aware of. I used the service on March 13 and was charged one dollar. March 20th my PayPal posted a charge of $37 for intelius. This membership runs through April 20. I didnt even use the service past that initial day and wasnt charged a membership that first day. Its so obvious that this business functions purely on deceit as their business model to make money. On top of that the information they make you pay for, is not correct. The service is a fraud and the hidden membership is the only way they can make money cause once you see how bad the service is, you would never subscribe. I think business practices like these should be illegal. Id love to get what little money I have, back and I hope for the downfall of intelius.Business Response
Date: 03/25/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded ******************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:03/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/21/2024 I went to Intellus to look up a phone number. When they wanted money I left the site. I have sent a screenshot of what they send me every few minutesBusiness Response
Date: 03/25/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:03/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To all my anesthesiologists and doc friends, if you at any point started to do business with ********************* and ***************** please seriously consider getting absolute control of your website or whatever mistake you are doing with this doctor. Everything could be relative ok until the day you are not happy or decide to terminate his services. He will not only disappear your online presence, but also will try to keep you hostage, so you have no choice, but continuing his failed services. So be very careful with individuals like this that use his MD credentials to convince people to do business with him.Business Response
Date: 03/21/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
We are an online people search engine that compiles information from millions of public records, including information provided by state and local governments. We are not associated with any individual by the name of *********************. Intelius.com provides a web-based public record search service.
We want to ensure your situation is resolved to your satisfaction; however, Intelius is not involved in the medical space or with any anesthesiologists or doctors.
If we can be of any assistance, please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Intelius SupportInitial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They promised a report (for .95$) on a phone number ************ and NEVER provided a report. saying it was pending. and then charged me the 30 day fee of $34.95 with no warning. and STILL no report.Business Response
Date: 03/12/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID# ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
Additionally, when a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and reversed all charges on **************** account back to the payment option she used to enroll, and no further charges will be incurred.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius Support
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