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Intelius.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intelius.com has 9 locations, listed below.

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    Customer Complaints Summary

    • 356 total complaints in the last 3 years.
    • 173 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove my information from your website. None of those verification methods are my methods. None of those emails or phone numbers are mine. ******************************************************************************** j ******** ******************************************** 28 year old Who is *********************************?********************************* is 28 years old and lives in ****, New York. ******* was born in October 1995. ******* has 3 different addresses, the most recent of which is in ****, ********.

      Business Response

      Date: 08/05/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *******************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:08/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My contact information may be scrap-able publicly, but I do not authorize ANYONE to repeat it for any reason.please remove my contact information from your website.

      Business Response

      Date: 08/05/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent multiple emails to Intelius/PeopleConnect to remove/suppress/opt out my record/report/profile from their search and directories. These emails were sent on July 12, 13, and the 26th.Rather than complying with the request, Intelius representatives continue to either: claim they can't find my profile (which is bogus, I am the only person with my name in the entire state and I also provided screenshots and URLs), ask for information I already provided, or solicit additional information that is a violation of privacy, is not needed to complete the request, and/or violates address confidentiality.Intelius/PeopleConnect is the only one of these people-finding websites I've encountered that skirts responsibility and continually refuses to honor opt out requests in a normal fashion.@Intelius - opt me out of your directory/search and all associated directories (ie: PeopleConnect/Anywho/Zabasearch, etc.) as per my initial correspondence and request promptly.

      Business Response

      Date: 08/02/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***********************, ID: ********.

      Intelius  information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

      We were able to locate a report and validate *************************** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. Also keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.

      *************************** request to remove her information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 08/04/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have verified that the business has performed this action and thus I consider this complaint resolved.

      Thank you.

    • Initial Complaint

      Date:07/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a unautherized tranaction on my account without any ackwolegment what so ever and i want a refund the cimpany has ignored my emial attemps and has lied a company rechable hours

      Business Response

      Date: 08/02/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded Dynis Walkers account back to the payment 
      option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:07/25/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to find a free lookup phone number service on ****** Drive. I clicked on a site and answered some questions, and then it claimed to have found the owner and asked me to click a link to unlock the information. But when I clicked, it asked for payment! It was definitely not as advertised. Can they get away with false advertising nowadays?

      Business Response

      Date: 07/26/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *******************, ID ********.

      Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/17/2024 I requested a suppression of information for myself that was approved. My information is still available and locatable a week later, and I am requiring all information to be immediately removed as I am currently the victim of somebody seeking to cause me grievous bodily harm and/or death. My record is available at ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** require all profiles with my information removed from all databases and affiliated websites immediately. My personal safety and life is at stake, to which Intelius has ignored and continues to profit off of.

      Business Response

      Date: 07/23/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:07/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting charged from this company monthly and I canceled before. I only used it one time. I contacted yall at BBB and supposedly I was going to get a refund but I never got it. I been charged since March 5, 2024 totaling $174.75 and the most recent charge on 07/20/2024 and I yet to receive the refund to my PayPal which from I paid those charges from the past months after contacting BBB. I still got charged another month therefore been totaled of $174.75. Can I get a refund please and stop getting charged from this company? I already unsubscribed and contacted yall to get my refund but I yet to see a refund.

      Business Response

      Date: 07/21/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *************************, ID ********. 

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet *************************** expectations, we request all applicable information listed below:

      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** *************************** is a birth child that has stolen my identity Im from ********************* and she has been doing this since 12/03/23 Ive called police every single day and filed 4 different protection orders against her and shes got family members playing in with this crime jiggling my personal information is not a game ACP FEAUD CONNECTIVITY IS HER FIRST CHOICE ************ Account holder ************ *********************** my nephew ************ they think its funny to slander my name across the internet and yes I have filed a consumer complaint against *************************** for adult abuse through the ago.mo.gov and would appreciate security on my name until she is arrested for this crime yes Im moving forward this has drained my mental and Im tired of her using my name!

      Business Response

      Date: 07/23/2024

      Dear ********************************

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the phone report for phone number **********. The removal process takes between 24 - 48 hours to be completely removed from our website.

      If ************************* is possibly receiving fraudulent Intelius charges, we were unable to identify an account using the information provided. In order to meet ***************************** expectations, we request the following information:

      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

       Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Operating out of CA this company is subject to CCPA laws but refuses to comply.Customer service refuses to delete my data. All of my personal information is collected under a profile that has a different middle initial than my own, with my own middle initial listed as an 'alternate name'. This profile includes my email, my family members, current and old phone numbers and addresses. Their automated online system for identity verification and deletion/suppression of personal data does not work, and the ** department refuses to engage in any sort of human dialogue, simply copying and pasting identical messages.

      Business Response

      Date: 07/21/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********. 

      If consumers elect to suppress their information, they must verify their identity to guarantee that it corresponds with the record. We were able to locate a report and validate ********************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.

      Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.

       ********************************* request to remove her information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:07/16/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have found my information, again, all over intelius. I can see listings under *********************** ******, *********************** ******** and *******************************. I wrote intelius that I CANNOT use the address suppression tool as it is a violation of the Address Confidentiality Program for the state. My information it appears was never pulled after my last complaint. My confidential address with the WA secretary of State is listed along with all my other addresses. At least their information is accurate. Please as a victim of stalking remove this information. I will not agree to the terms of service of the suppression tool. Because I cannot divulge more information to remove obviously visible information.I have enclosed screenshots from google.Thank you so much *********************** ******

      Business Response

      Date: 07/26/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have reviewed the screenshots and prior correspondence that **************** has provided and can confirm that the information has been removed from our database. If **************** is still seeing her information displayed, we ask that she clear her browser history and cache and cookies on her device used to ********************** her information as information can continue to appear despite being removed due to being stored within the memory of the browser. If **************** is still seeing her information after clearing her cache and cookies, we ask that she please provide us with the links and screenshots of the information found. 

      Furthermore, we were unable to recreate the information displayed in the web search screenshot provided. If **************** is still seeing her information when performing a ****** or Bing search, we ask that she please provide us with the link and search criteria used to generate the details displayed.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 07/26/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

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