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Searchers of Records

Intelius.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intelius.com has 8 locations, listed below.

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 179 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY PERSONAL INFO AND RECORD. PLEASE REMOVE Record: de3ce002-de57-4f49-8a7b-026ad7a84a3a I AM A VICTIM OF ID THEFT. Requested removal multiple times via email. THEY DEMAND that I confirm "data" that is antiquated and no longer applicable to me. Most of the emails and phone numbers are WRONG. Their website states that you can use the suppression tool but whenever I attempt it, DOES NOT WORK. I did as they demanded and contacted customer service to verify my identity another way and I am redirected to the suppression tool. I never requested that they add my personal data to multiple sites. I want my data removed from all of their websites. I receive this message back: Unfortunately, we were unable to identify a report or validate your identity based on the information provided. How despicable is that? I want my "data" removed from all of their websites: PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com. They obviously do not care about IDENTITY THEFT.

      Business Response

      Date: 09/06/2024

      Dear *******************,

      This response is in regards to the consumer complaint from *******************, ID: ********.

      Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate *********************** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.

      *********************** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,

      Intelius Support

    • Initial Complaint

      Date:09/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent Intelius a request to have my information removed from their searches and they denied my request for lack of phone number or email address. This is a scam. Through their suppression tool, they send you a list of phone numbers and email addresses to verify through that are either decades old or were never yours to begin with. I want my information removed from their search results, People Connect and all other associated sites, databases and affiliates systems. My previous last name was ***** so that is showing up as well.

      Business Response

      Date: 09/06/2024

      Dear *******************,

      This response is in regards to the consumer complaint from *********************, ID: ********.

      Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate ************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.

      ************************* request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,

      Intelius Support

      Customer Answer

      Date: 09/06/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of this dispute is Intelius' Non-Compliance.On July 27th, 2024, I submitted my first request to have Intelius suppress my personal information. Since then, I have made several requests without proper relief.I have diligently followed the instructions on Intelius to email Intelius' Support directly. Despite my repeated attempts and following their instructions, I'm repeatedly sent back, "[...]Thank you for your message. Our ****************** allows you to locate and suppress your public data from appearing on our website without assistance. Unfortunately, it doesn't look like you've started that process. [...] If you have difficulty using the ******************, there are instructions and contact links within the ****************** that you can access for further assistance."I have spoken with three separate Intelius Support Representatives: ******, ******, and *****.I have experienced five and half weeks of this behavior. I do not want Intelius or its affiliates to sell or give away my personal information. In doing so, this places me at great personal risk.If it is an option, I am requesting all of my personal information be deleted from their databases and servers as well.Additionally, I have not paid Intelius any money, but I have spent time I cannot get back trying to follow a process they do not wish to comply with even when their criteria are fulfilled.I can provide an entire account of our discussion if needed.Thank you.

      Business Response

      Date: 09/04/2024

      Dear *******************,

      This response is in regards to the consumer complaint from *****************, ID: ********.

      We were able to locate a report and validate ***************************** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.

      ***************************** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,

      Intelius Support

      Customer Answer

      Date: 09/05/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************

       

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What I'm complaining about specifically is the phone number look up which doesn't actually look ANYTHING up. It shows a slider bar pretending like it's searching multiple databases and acting like it found a bunch of information and THEN they try to charge you for a service after pretending like they found something.

      Business Response

      Date: 09/04/2024

      Dear *******************,

      This response is in regards to the consumer complaint from *****************************, ID ********. 

      To clarify, our services are not offered free of charge. We gather information from various data sources to ensure we have a complete picture of the search subject. While our reports are available to the public, it takes financial resources to maintain a platform that efficiently identifies and presents relevant information in user-friendly reports.

      Rest assured, we strive to offer our services at an affordable price, guaranteeing a quick and efficient way for users to access the information they need. Our company ensures that customers receive comprehensive billing information prior to registering for our services. Consumers can conveniently find all the details about our membership plans and billing in our Terms of Use, which are accessible at any time.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:08/30/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted several times to have Intelius REMOVE my listing (and family members including a MINOR) from Intelius website. My name is ********* ** ******. My age is incorrectly listed but it accurately lists all the cities I have lived in,(***********, **********, ** , *********** etc.) I have contacted Intelius several times via phone, email, and certified mail to remove them. Intelius is insisting I divulge personal information about myself to them (a 3rd party I NEVER hired) BEFORE they remove my listing-further opening myself up to identity theft. I dont know nor do I trust this company. I am totally frustrated . I never signed up for their services. I have sent them the 3 screen-shots the 3 listings to be removed several times to no avail. Please assist me in having my 3 listings of my family members and myself REMOVED. (See attached photos)

      Business Response

      Date: 08/31/2024

      Dear **** *****,

      This response is in regards to the consumer complaint from ********* ******, ID# ********.

      Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.

      We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.

      We have suppressed Ms. ******** requested public information. Please allow up to 48 hours for these changes to reflect on our website.

      Her request to remove this information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 09/03/2024

      I just checked today, September 3, 2024. It has been 48 hours and 3 listings  are still present on their website once they are removed I will consider the matter resolved.

      Business Response

      Date: 09/27/2024

      Dear Madi Posey 

      This response is in regards to the consumer complaint from ********* ******, ID: ********.

      Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate ********* ******** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 

      ********* ******** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.

      Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,

      Intelius Support

      Customer Answer

      Date: 10/01/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ********* ******

       

    • Initial Complaint

      Date:08/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, the website Intelius collects data about individuals available via public records. They then use this information to create a report which can be searched in their online database. In reviewing the information they hold about me, I discovered that they have a photo that is no longer available on the web anywhere and is not part of public records or the public domain. I have exchanged 11 emails with them on this matter and asked them to remove it from their internal database. They have replied that they will suppress my data per my request but have not confirmed they will delete this photo. I believe that having collected this photograph is a violation of existing privacy regulations and there is no reason why they should not remove from their internal files. My email correspondence has been unsuccessful thus I am filing this compliant. It is my hope that by filing this complaint that they will remove the photograph from their database and stop collecting photos they download from the web and include in aggregated reports.

      Business Response

      Date: 08/30/2024

      Dear **** *****,

      This response is in regards to the consumer complaint from **** *******, ID# ********.

      Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.

      At this time, we allow all consumers to easily set suppression rules for Intelius and other sites operated by its sibling entities. This service is free, and provides the easiest, most thorough mechanism available to prevent their information from being shown to others using our site.

      It is has been confirmed with Mr. ******* that his public information has been suppressed. Please allow up to 48 hours for these changes to reflect on our website.

      Note, however, that although we have suppressed Mr. ********* information on all People Connect sites does not affect whether the information will be available from other sources, including the third-party sources of the information we gather.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 08/30/2024

      I am looking to have the photo associated with my account deleted not merely suppressed. I do not believe this photo came from a public source that is still available on the web and am requesting that it be deleted and not merely suppressed for a limited period of time. 

      Business Response

      Date: 09/04/2024

      Dear **** *****,

      This response is in regards to the consumer complaint from **** *******, ID: ********.

      We were able to locate a report and validate **** ********* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. **** *** ********* request to remove their information from the Intelius website was applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.

      Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,

      Intelius Support


      Customer Answer

      Date: 09/04/2024

      Hello,

      this still does address the request which is for the company to delete the picture included in my record which they pulled from a website that is no longer online. The request is for them to delete it from their system not for it to be suppressed. They seem to not understand this- I am asking them to delete not suppress it.

    • Initial Complaint

      Date:08/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent 9 emails requesting that my personal information be deleted. Intelius directs me to use their suppression tool which does not work for me because the emails and phone numbers related to my name are wrong. However, I have explained this situation several times and they redirect me to use the suppression tool each time. The website states that if I contact customer service they will verify my identity another way, which I requested be done several times. Intelius redirects me to the suppression tool each time.

      Business Response

      Date: 08/23/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ********************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:08/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I have Experian for credit monitoring. Part of that credit monitoring is to remove personal data from personal data sites. On occasion I need to request the removal directly from these companies. In this case for Intelius.com, who is owned by a company called PeopleConnect. The absolute scam of this company is they have such outdated personal info such as an email or phone from 20 years ago, and they hide behind that guise as to why they can't remove me. This is a tactic used by these scumbag companies to keep your info public. PeopleConnect a scumbag company owns truthfinder.com, intelius,com, instantcheckmate.com, and USSearch.com. They will not remove my personal info. Though I never asked them to add my info to begin with. I need this "business" to remove my personal data, as I have requested.

      Business Response

      Date: 08/20/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *************************, ID# ********.

      Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.

      We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************ allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website. Additionally, we offer manual validation, but unfortunately it does not appear that ****************** has provided us with the necessary information to remove the correct report. Unfortunately, it doesnt look like ******************' has provided us with enough information to process his request manually. Please have him submit the email addresses, physical addresses, or phone numbers that may be on his report to [email protected]. We will only use this information to process his request.

      Mr. ****'s request to remove his  information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to get my information removed/suppressed from Intelius for over 2 weeks now. I first attempted suppression through their automated online system, but my info wasn't removed. I then contacted Intelius support on 8/12 requesting removal, and was told that they couldn't find a profile matching my information. I sent back 5 screenshots showing my info still being supplied by Intelius on the following sites:Intelius AnyWho Addresses.com ReversePhoneLookup Yellow Pages The Intelius support agent responded that my profile had been found and suppressed, and that it could take up to 48 hours for the information to be removed. This timeline has now passed and my information is still available on all of the above mentioned sites. I would like Intelius to remove my information from their systems and from all affiliated sites.

      Business Response

      Date: 08/20/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *********************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 08/21/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have confirmed that the information in question is no longer publicly visible on the websites I previously mentioned. I appreciate the quick response from Intelius.


      Regards,

      *********************

       

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everytime I try to sign in I keep receiving a "looks like your trying to sign in somewhere else go verify" after I "verify" and close all windows, tabs, and applications I get the exact same email cause me to chase a never ending cycle of "verify" so I need someone to be contacts me ASAP

      Business Response

      Date: 08/19/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      In order to access the services and obtain a report, they must first log into their account by going to ********************/login. Their username will be the email address used to create their membership, and the password is the one they entered upon creating their account. If they do not recall their password, please click the Forgot My Password link on the login page or contact us so that I may reset their password manually. 

      We have cancelled all memberships and issued a reversal to ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    Intelius.com is BBB Accredited.

    BBB accredited business seal

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