Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please note the attached ******************* address. I have requested to opt out of *********** site (of course, Intelius actually is the owner of the site) I have contacted Anywho AND Intelius to OPT OUT of their Data Sites. I have been assured that I have been removed. As a person who has suffered through Identity theft, it concerns me that these people CONTINUE to sell my information even after I have requested an opt out. I am legally able to opt out and I am exercising my right to have my information removed from ALL INTELIUS SITES, INCLUDING ANYWHO. I would like my info removed immediately.

  

  Business Response

  Date: 09/27/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ******* ****. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $40/mo Intelius clearly states unlimited amount of searches with no timeline restrictions. Last week while searching I was locked out of my account and shown this message, Your account is locked. Please call member care center at ************** to unlock your account. When I called the number, I was told that the account was flagged for overuse and that after we verify the account they would unlock the account within *******. The *** verified the account and assured me the account would be unlocked within 72hours but a week later it was still locked.

  

  Business Response

  Date: 09/25/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ****** ******, ID ********. 
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Alyssa ******* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to have our personal information removed for weeks now. We had originally opted out for appearing on the main reports, but just recently found out through ****** that our phone numbers were still visible under a different type of report. It's like a constant game of whack-a-mole with Intelius, just when you think you have yourself removed, something else appears. If Intelius could please remove the following phone number, we would greatly appreciate it: *****************************************************

  

  Business Response

  Date: 09/24/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from **** ****, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate **** ****** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 
  
  **** ****** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  
  

  Customer Answer

  Date: 09/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is selling my personal information

  

  Business Response

  Date: 09/23/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ********** ********, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ********** ********** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 
  
  ********** ********** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  
  

  Customer Answer

  Date: 09/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********** ********
  
   
  

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously requested Intelius to remove any and all information relating to me, ******* Canedo **********, address of ********************************************. But upon checking I found myself as a possible related person under the phone number ************** and person with the name ******** *** ******. I am now requesting that I be removed off of this and any other listing that includes my full name of ******* Canedo ********** and any variation of it such as ******* **************** ********** in ******* ** as a possible related person. My name is clearly visible on this link: ****************************************************** under possible related persons.

  

  Business Response

  Date: 09/22/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******* Canedo **********, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate Mr. ************ request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.

  
  Additionally, as expressly disclosed on the initial page of ****************** and Intelius Terms of Use, your name may continue to appear as a potential relative or associate on another individual's background report. In order to remove a name from someone else's background report, that individual must utilize the ****************** to suppress their particular report. To do so, they can access the Suppression tool at this link: ***********************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only by the individual subject of a record and made available at our discretion and pursuant to the applicable Terms of Use.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  

  
  

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged on my credit card for something I never ordered. On my bill it said INTELIUS ************ *********** WA. One of the recent charges was on 8/15/24 for $21.56

  

  Business Response

  Date: 09/20/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from **** Lnquist, ID ********. 
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial ********************** inquiry but does not enter their payment information, they will not be charged, and no membership will be created.
  
  In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and the last charge is returned to the payment option used.
  
  This account has been cancelled and disabled, which will prevent any further use or access. The latest charge incurred has been refunded to the payment method used for enrollment in the service. 
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out from Rocket Money that I had been paying for this service for about 6 months. I paid $1.00 to get some info and I guess that automatically enrolled me in their service. I emailed them when I found out in January. They kept telling me they could not find my account. I finally sent them all of my email addresses and did not hear back so I figured they found it and cancelled it. Well I just found out I have been paying $34.95 per month since then. I had my bank cancel it and then called Intelius to see if I could get a refund and they said the most they could give me was 2 months worth (I subtracted this from how much I have paid since Jan). I told them I had cancelled back in January and they said too bad they can not reimburse me what I paid since **** (minus the money they reimbursed me for 2 months). So they still owe me $244.65.

  

  Business Response

  Date: 09/22/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** ********, ID ********.
  
  After a thorough investigation, we are still unable to locate the account associated with the charges ***** ********* mentioned in their complaint. In order to meet Dadre Brummitts expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 10/25/2024

  I answered them back in January with all of this information and they still did not cancel my service.  I had to call them when I found out it had not been cancelled 6 months later and then they could find my account finally.  This does not resolve the complaint, I should not have to pay for 6 months of service after I cancelled back in January because of their incompetence. 

  

  Business Response

  Date: 10/25/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** ********, ID ********. 
  
  Ms. ******** contacted us via email several times to request the cancellation of her subscription(s). However, our attempts to locate the account using the information she provided were unsuccessful. We requested additional details, such as the first six and last four numbers of her credit card, to aid in our search, but the response provided only included the last four numbers of the credit card. We also offered to assist her over the phone, but she did not reach out to us.
  
  In order to investigate her situation further, we ask that she please contact her financial institution and ask them to provide her with at least one of the following:
  
  Acquirer Reference Number
  Merchant Order Number
  Merchant Transaction ID
  Network Transaction ID
  
  Once she has obtained the needed information we ask that she please email us at ***************************** so we may assist her further with her request.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 11/06/2024

  The last email from them when I was trying to cancel in January was that they wanted all of my email addresses.  I sent those and never heard back.  I assumed it was cancelled at that point.  I noticed it was still taking money off my credit card 6 months later.  I then called and they were finally able to find my account.  The reason they could not find it before is because it automatically carried over to a different card once I had cancelled my card because it was compromised.  But since they know I was trying to cancel back in January and it is not my fault they can't find my account they should reimburse me for all of the payments made from Jan until when I finally was able to cancel.

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius is doxxing my full name, email addresses, home address, previous addresses, birthday, and phone numbers. This is completely unacceptable. I have reached out many times trying to get my info removed, so now I am filing a complaint and will consider legal action if they don't remove my data. Please remove the following URLs that contain my information:************************************************************************************************************

  

  Business Response

  Date: 09/19/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from **** ******, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 09/19/2024

  Hi,

  I also requested the removal of the report for phone number: 

  *****************************************************

  This also contains my full name, home address, email addresses, and secondary phone number.

  Please remove this report as well and I will mark this complaint as closed. Until then, I cannot accept the business response.

  Thank you

  

  Business Response

  Date: 09/19/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from **** ******, ID# *********
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  We have suppressed the phone number provided by Mr ******* Please allow up to 48 hours for these changes to reflect on our website.
  
  His request to remove the information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 09/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
   
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius is constantly posting my PERSONAL information such as full name, home address, and phone number. I have tried opting out MULTIPLE times, yet every month my info comes back on another page. The most recent page is located here:*****************************************************/I hereby demand that Intelius immediately remove my personal

  

  Business Response

  Date: 09/19/2024

  Dear *******************,
  

  This response is in regards to the consumer complaint from *****************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 09/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ********************** from 2/7/23-3/17/23, order # ********* and paid $34.90/30 days. During that period of time, I only checked one report and cancelled my subscription very early on and received a refund. I didn't even remember that I had opened that account when I opened the current account, order # **********, 8/25-9/24 for $25.11/30 days. I made 8 people checks and quickly closed that account. The service with this company is lousy! I cancelled in plenty of time to receive a refund. When I inquired about a refund by email, I was told that I was already refunded; however, I was not. Then I received a bunch of emails telling me they were extremely busy and didn't know when they could get back to me. Today, I received and email to call a number and speak to a certain person; however, the person who answered the phone was not that person and did not who she was, so this lady began to help me. Bottom line, she told me since I had an account in the past and was refunded, then I was not eligible for a refund for this new subscription refund. When I asked her where that was explained on her website, especially prior to someone subscribing again, she told me that it was an internal policy they don't share with the public. I told them that not disclosing that to the public was fraud and unfair to every person who ever has an account in the past and then decides in the future to try their company again. They did not care and still would not issue my refund. It is my understanding that a company cannot withhold information from the public that will impact the customer. I would like to receive my refund of $25.11 and I will never deal with this company again. Thank you!

  

  Business Response

  Date: 09/18/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ****** *******, ID ********, 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ****** Parillos account in full, back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support