Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius is doxxing my full name, email addresses, home address, previous addresses, birthday, and phone numbers. This is completely unacceptable. I have reached out many times trying to get my info removed, so now I am filing a complaint and will consider legal action if they don't remove my data. Please remove the following URLs that contain my information:************************************************************************************************************

  

  Business Response

  Date: 09/19/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from **** ******, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 09/19/2024

  Hi,

  I also requested the removal of the report for phone number: 

  *****************************************************

  This also contains my full name, home address, email addresses, and secondary phone number.

  Please remove this report as well and I will mark this complaint as closed. Until then, I cannot accept the business response.

  Thank you

  

  Business Response

  Date: 09/19/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from **** ******, ID# *********
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  We have suppressed the phone number provided by Mr ******* Please allow up to 48 hours for these changes to reflect on our website.
  
  His request to remove the information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 09/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
   
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius is constantly posting my PERSONAL information such as full name, home address, and phone number. I have tried opting out MULTIPLE times, yet every month my info comes back on another page. The most recent page is located here:*****************************************************/I hereby demand that Intelius immediately remove my personal

  

  Business Response

  Date: 09/19/2024

  Dear *******************,
  

  This response is in regards to the consumer complaint from *****************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 09/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ********************** from 2/7/23-3/17/23, order # ********* and paid $34.90/30 days. During that period of time, I only checked one report and cancelled my subscription very early on and received a refund. I didn't even remember that I had opened that account when I opened the current account, order # **********, 8/25-9/24 for $25.11/30 days. I made 8 people checks and quickly closed that account. The service with this company is lousy! I cancelled in plenty of time to receive a refund. When I inquired about a refund by email, I was told that I was already refunded; however, I was not. Then I received a bunch of emails telling me they were extremely busy and didn't know when they could get back to me. Today, I received and email to call a number and speak to a certain person; however, the person who answered the phone was not that person and did not who she was, so this lady began to help me. Bottom line, she told me since I had an account in the past and was refunded, then I was not eligible for a refund for this new subscription refund. When I asked her where that was explained on her website, especially prior to someone subscribing again, she told me that it was an internal policy they don't share with the public. I told them that not disclosing that to the public was fraud and unfair to every person who ever has an account in the past and then decides in the future to try their company again. They did not care and still would not issue my refund. It is my understanding that a company cannot withhold information from the public that will impact the customer. I would like to receive my refund of $25.11 and I will never deal with this company again. Thank you!

  

  Business Response

  Date: 09/18/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ****** *******, ID ********, 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ****** Parillos account in full, back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********** **** *******, DOB **********. Their service contains two personal records of mine, under the following ID numbers:62d93822-72d8-43d3-896d-33677ef85407 86988d4c-d080-4dfb-9293-27a4678a1136 While attempting to have these removed from the service, the site asked for a phone or email listed under these records to verify my identity. However, the contact info they have aggregated is either incorrect or outdated and no longer usable for verification. Thus, I would like to seek an alternative way to prove my identity and have my records removed from ************************** and any other sites or services that they own, due to enhanced privacy concerns. They have not been responsive via email.

  

  Business Response

  Date: 09/17/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from *********** *******, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the reports for *********** *******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need Intelius to remove my information off their website. Lifelock notified me that Intelius was selling my info on the Dark Web. They are asking so many personal info that they need in order to remove me off their website. I will not provide any information since they are selling my info on their website. All i need is for them to remove my information all their website immediately.

  

  Business Response

  Date: 09/15/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from ***************************, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ******************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 
  
  ******************************* request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  
  

  Customer Answer

  Date: 09/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed multiple times about being billed by this company when my account with them was cancelled last year. I keep getting the same email telling me that support will get back to me in 3 days. This has been going on since last month.

  

  Business Response

  Date: 09/15/2024

  Dear *******************, 
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ******************** account back to the payment option used to enroll, and no further charges will be incurred.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was directed to PeopleConnect by Discover to opt out of my personal information being readily searchable. I was able to get through each page and form completely fine, until the last page where I am able to actually opt out and suppress my personal information being searchable. These are two of the error codes that pop up every time I try to save my decision to suppress my information:Error: Unable to save suppression behavior:TypeError: Failed to fetch Error: Unable to save suppression behavior:APIError I find it interesting that there are multiple different errors that ONLY pop up when I am trying to prevent you from displaying my personal information. I don't understand how this can be legal, but it is certainly scummy.

  

  Business Response

  Date: 09/15/2024

  Dear *******************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Regrettably, we could not locate a report using the information given.  
  
  If *********************** has identified the result that applies to them, kindly contact Intelius' customer service through email and include in that email a screenshot along with the *** to that page. Upon receiving the required information to isolate and identify the report, we will proceed with its manual removal as per their request and our terms.
  
  *********************** should also provide any additional complete email addresses, physical addresses, or phone numbers that they may have used to help us verify the correct report. The information provided will be used exclusively for processing their request. 
  
  *************************** request to remove their information will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a number I did not recognize on July 5, but the caller sounded familiar and told me that I knew who they were. I decided to look for a reverse phone number lookup and Intelius offered to show me it for free. After entering the phone number and waiting for some time, it told me that I need to pay 95 cents to access the information I was looking for. I figured it would be worth the low price, so I paid for it. Now today September 11, I am looking at my online banking and I see a charge from today that I didn't recognize. I then found that I had been charged the previous two months. The name Intelius was something that didn't seem right, so I looked them up and found that it was the company that I used to find out information on this phone number. I was charged a total of $106.85 for something that was supposed to only cost me 95 cents. I would like to be refunded as I was not informed that I would be charged a subscription after purchasing a phone number lookup. I appreciate any help you can give me.

  

  Business Response

  Date: 09/12/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 09/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged fee's on product that I was unaware of and account was then reactivated after I canceled subscription in the middle of the trial time.

  

  Business Response

  Date: 09/10/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ******************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered my information for sale on PeopleConnect.us, an Intelius afiliated site and submitted a request to remove my information and opt out permanently. I have made this request on similar websites where my information was for sale and the process simple, but PeopleWhiz requires additional verification of my identity and personal information. The whole point of opting out is that I do not want this company to have my information. I see no reason to "verify" someone's ID when they request to remove information because there is surely no nefarious motive for requesting the removal of personal information from a shady website such as this. Asking for that verification, however, is certainly suspicious behavior, particularly when similar companies do not require it.

  

  Business Response

  Date: 09/09/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *********************************, ID# ********.
  
  Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************ allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website. Unfortunately, it doesnt look like ********************** has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only ********************** has the ability to control the visibility of her information on our website.
  
  ************************** request to remove her information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 09/09/2024

  I have attempted to use Intelius's Suppression Request system but could not complete the request due to the fact that there are two records with my information (IDs ************************************ and eab8173b-b9ff-4787-9736-eff43b96b551) and the email addresses and phone numbers listed on both records are all ones to which I no longer have access and therefore cannot use to confirm that I want my information removed.
  

  Further, I find Intelius's argument that anyone might "abuse" the suppression system by requesting the removal of someone else's data unsatisfactory. Firstly because this is my own information, so that is a moot point, and secondly because there can be no ill motive for requesting the removal of someone's private information from a public site that makes such private, identifying information available publicly, which is far more likely to promote fraud than any request for removal.

  I am once again requesting that the records listed above be permanently deleted from all Intelius databases. I will appreciate your prompt compliance with this request.
  

  

  Business Response

  Date: 09/10/2024

  Dear *******************,
  

  This response is in regards to the consumer complaint from *********************************, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ************************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 
  
  ************************************* request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  

  
  

  Customer Answer

  Date: 09/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************