Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed multiple times about being billed by this company when my account with them was cancelled last year. I keep getting the same email telling me that support will get back to me in 3 days. This has been going on since last month.

  

  Business Response

  Date: 09/15/2024

  Dear *******************, 
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ******************** account back to the payment option used to enroll, and no further charges will be incurred.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was directed to PeopleConnect by Discover to opt out of my personal information being readily searchable. I was able to get through each page and form completely fine, until the last page where I am able to actually opt out and suppress my personal information being searchable. These are two of the error codes that pop up every time I try to save my decision to suppress my information:Error: Unable to save suppression behavior:TypeError: Failed to fetch Error: Unable to save suppression behavior:APIError I find it interesting that there are multiple different errors that ONLY pop up when I am trying to prevent you from displaying my personal information. I don't understand how this can be legal, but it is certainly scummy.

  

  Business Response

  Date: 09/15/2024

  Dear *******************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Regrettably, we could not locate a report using the information given.  
  
  If *********************** has identified the result that applies to them, kindly contact Intelius' customer service through email and include in that email a screenshot along with the *** to that page. Upon receiving the required information to isolate and identify the report, we will proceed with its manual removal as per their request and our terms.
  
  *********************** should also provide any additional complete email addresses, physical addresses, or phone numbers that they may have used to help us verify the correct report. The information provided will be used exclusively for processing their request. 
  
  *************************** request to remove their information will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a number I did not recognize on July 5, but the caller sounded familiar and told me that I knew who they were. I decided to look for a reverse phone number lookup and Intelius offered to show me it for free. After entering the phone number and waiting for some time, it told me that I need to pay 95 cents to access the information I was looking for. I figured it would be worth the low price, so I paid for it. Now today September 11, I am looking at my online banking and I see a charge from today that I didn't recognize. I then found that I had been charged the previous two months. The name Intelius was something that didn't seem right, so I looked them up and found that it was the company that I used to find out information on this phone number. I was charged a total of $106.85 for something that was supposed to only cost me 95 cents. I would like to be refunded as I was not informed that I would be charged a subscription after purchasing a phone number lookup. I appreciate any help you can give me.

  

  Business Response

  Date: 09/12/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 09/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged fee's on product that I was unaware of and account was then reactivated after I canceled subscription in the middle of the trial time.

  

  Business Response

  Date: 09/10/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ******************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered my information for sale on PeopleConnect.us, an Intelius afiliated site and submitted a request to remove my information and opt out permanently. I have made this request on similar websites where my information was for sale and the process simple, but PeopleWhiz requires additional verification of my identity and personal information. The whole point of opting out is that I do not want this company to have my information. I see no reason to "verify" someone's ID when they request to remove information because there is surely no nefarious motive for requesting the removal of personal information from a shady website such as this. Asking for that verification, however, is certainly suspicious behavior, particularly when similar companies do not require it.

  

  Business Response

  Date: 09/09/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *********************************, ID# ********.
  
  Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************ allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website. Unfortunately, it doesnt look like ********************** has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only ********************** has the ability to control the visibility of her information on our website.
  
  ************************** request to remove her information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 09/09/2024

  I have attempted to use Intelius's Suppression Request system but could not complete the request due to the fact that there are two records with my information (IDs ************************************ and eab8173b-b9ff-4787-9736-eff43b96b551) and the email addresses and phone numbers listed on both records are all ones to which I no longer have access and therefore cannot use to confirm that I want my information removed.
  

  Further, I find Intelius's argument that anyone might "abuse" the suppression system by requesting the removal of someone else's data unsatisfactory. Firstly because this is my own information, so that is a moot point, and secondly because there can be no ill motive for requesting the removal of someone's private information from a public site that makes such private, identifying information available publicly, which is far more likely to promote fraud than any request for removal.

  I am once again requesting that the records listed above be permanently deleted from all Intelius databases. I will appreciate your prompt compliance with this request.
  

  

  Business Response

  Date: 09/10/2024

  Dear *******************,
  

  This response is in regards to the consumer complaint from *********************************, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ************************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 
  
  ************************************* request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  

  
  

  Customer Answer

  Date: 09/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY PERSONAL INFO AND RECORD. PLEASE REMOVE Record: de3ce002-de57-4f49-8a7b-026ad7a84a3a I AM A VICTIM OF ID THEFT. Requested removal multiple times via email. THEY DEMAND that I confirm "data" that is antiquated and no longer applicable to me. Most of the emails and phone numbers are WRONG. Their website states that you can use the suppression tool but whenever I attempt it, DOES NOT WORK. I did as they demanded and contacted customer service to verify my identity another way and I am redirected to the suppression tool. I never requested that they add my personal data to multiple sites. I want my data removed from all of their websites. I receive this message back: Unfortunately, we were unable to identify a report or validate your identity based on the information provided. How despicable is that? I want my "data" removed from all of their websites: PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com. They obviously do not care about IDENTITY THEFT.

  

  Business Response

  Date: 09/06/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *******************, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate *********************** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
  
  *********************** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  
  

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent Intelius a request to have my information removed from their searches and they denied my request for lack of phone number or email address. This is a scam. Through their suppression tool, they send you a list of phone numbers and email addresses to verify through that are either decades old or were never yours to begin with. I want my information removed from their search results, People Connect and all other associated sites, databases and affiliates systems. My previous last name was ***** so that is showing up as well.

  

  Business Response

  Date: 09/06/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *********************, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
  
  ************************* request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  
  

  Customer Answer

  Date: 09/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this dispute is Intelius' Non-Compliance.On July 27th, 2024, I submitted my first request to have Intelius suppress my personal information. Since then, I have made several requests without proper relief.I have diligently followed the instructions on Intelius to email Intelius' Support directly. Despite my repeated attempts and following their instructions, I'm repeatedly sent back, "[...]Thank you for your message. Our ****************** allows you to locate and suppress your public data from appearing on our website without assistance. Unfortunately, it doesn't look like you've started that process. [...] If you have difficulty using the ******************, there are instructions and contact links within the ****************** that you can access for further assistance."I have spoken with three separate Intelius Support Representatives: ******, ******, and *****.I have experienced five and half weeks of this behavior. I do not want Intelius or its affiliates to sell or give away my personal information. In doing so, this places me at great personal risk.If it is an option, I am requesting all of my personal information be deleted from their databases and servers as well.Additionally, I have not paid Intelius any money, but I have spent time I cannot get back trying to follow a process they do not wish to comply with even when their criteria are fulfilled.I can provide an entire account of our discussion if needed.Thank you.

  

  Business Response

  Date: 09/04/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *****************, ID: ********.
  
  We were able to locate a report and validate ***************************** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
  
  ***************************** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  
  

  Customer Answer

  Date: 09/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What I'm complaining about specifically is the phone number look up which doesn't actually look ANYTHING up. It shows a slider bar pretending like it's searching multiple databases and acting like it found a bunch of information and THEN they try to charge you for a service after pretending like they found something.

  

  Business Response

  Date: 09/04/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  To clarify, our services are not offered free of charge. We gather information from various data sources to ensure we have a complete picture of the search subject. While our reports are available to the public, it takes financial resources to maintain a platform that efficiently identifies and presents relevant information in user-friendly reports.
  
  Rest assured, we strive to offer our services at an affordable price, guaranteeing a quick and efficient way for users to access the information they need. Our company ensures that customers receive comprehensive billing information prior to registering for our services. Consumers can conveniently find all the details about our membership plans and billing in our Terms of Use, which are accessible at any time.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted several times to have Intelius REMOVE my listing (and family members including a MINOR) from Intelius website. My name is ********* ** ******. My age is incorrectly listed but it accurately lists all the cities I have lived in,(***********, **********, ** , *********** etc.) I have contacted Intelius several times via phone, email, and certified mail to remove them. Intelius is insisting I divulge personal information about myself to them (a 3rd party I NEVER hired) BEFORE they remove my listing-further opening myself up to identity theft. I dont know nor do I trust this company. I am totally frustrated . I never signed up for their services. I have sent them the 3 screen-shots the 3 listings to be removed several times to no avail. Please assist me in having my 3 listings of my family members and myself REMOVED. (See attached photos)

  

  Business Response

  Date: 08/31/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ********* ******, ID# ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  We have suppressed Ms. ******** requested public information. Please allow up to 48 hours for these changes to reflect on our website.
  
  Her request to remove this information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 09/03/2024

  I just checked today, September 3, 2024. It has been 48 hours and 3 listings  are still present on their website once they are removed I will consider the matter resolved.

  

  Business Response

  Date: 09/27/2024

  Dear Madi Posey 
  
  This response is in regards to the consumer complaint from ********* ******, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ********* ******** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. 
  
  ********* ******** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  
  Intelius Support
  
  

  Customer Answer

  Date: 10/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ******