Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 370 total complaints in the last 3 years.
- 179 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 5th, I checked my account with the bank. I am a 60 year old widow trying to survive on my disability. I have a ridiculous budget. This action has caused me $137.00 in overdraft fees. PLEASE give me a phone number or anything so I can get this money refunded.
Business Response
Date: 10/14/2024
Dear Madi Posey,
This response is in regards to the consumer complaint from Cynthia Hall, ID# 22401176.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. Hall’s expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at 888-245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to remove my personal information from this website.Specified process failed, instead it's asking more info.All emails to address provided failed.Business Response
Date: 10/07/2024
Dear **** *****,
This response is in regards to the consumer complaint from **** Y ******, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate **** Y ******** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms*.
**** Y ******** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
* Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:09/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,I opted out of Intelius last year, but just saw my number and address was on ****** again. Can my data please be removed? It is located at:********************************************************** regards,******Business Response
Date: 09/30/2024
Dear **** *****,
This response is in regards to the consumer complaint from ****** ******, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the phone report for ****** ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please note the attached ******************* address. I have requested to opt out of *********** site (of course, Intelius actually is the owner of the site) I have contacted Anywho AND Intelius to OPT OUT of their Data Sites. I have been assured that I have been removed. As a person who has suffered through Identity theft, it concerns me that these people CONTINUE to sell my information even after I have requested an opt out. I am legally able to opt out and I am exercising my right to have my information removed from ALL INTELIUS SITES, INCLUDING ANYWHO. I would like my info removed immediately.Business Response
Date: 09/27/2024
Dear **** *****,
This response is in regards to the consumer complaint from ***********************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ******* ****. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$40/mo Intelius clearly states unlimited amount of searches with no timeline restrictions. Last week while searching I was locked out of my account and shown this message, Your account is locked. Please call member care center at ************** to unlock your account. When I called the number, I was told that the account was flagged for overuse and that after we verify the account they would unlock the account within *******. The *** verified the account and assured me the account would be unlocked within 72hours but a week later it was still locked.Business Response
Date: 09/25/2024
Dear **** *****,
This response is in regards to the consumer complaint from ****** ******, ID ********.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Alyssa ******* expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The ****** email address or ****** Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been trying to have our personal information removed for weeks now. We had originally opted out for appearing on the main reports, but just recently found out through ****** that our phone numbers were still visible under a different type of report. It's like a constant game of whack-a-mole with Intelius, just when you think you have yourself removed, something else appears. If Intelius could please remove the following phone number, we would greatly appreciate it: *****************************************************Business Response
Date: 09/24/2024
Dear **** *****,
This response is in regards to the consumer complaint from **** ****, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate **** ****** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website.
**** ****** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is selling my personal informationBusiness Response
Date: 09/23/2024
Dear **** *****,
This response is in regards to the consumer complaint from ********** ********, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ********** ********** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website.
********** ********** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********** ********
Initial Complaint
Date:09/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have previously requested Intelius to remove any and all information relating to me, ******* Canedo **********, address of ********************************************. But upon checking I found myself as a possible related person under the phone number ************** and person with the name ******** *** ******. I am now requesting that I be removed off of this and any other listing that includes my full name of ******* Canedo ********** and any variation of it such as ******* **************** ********** in ******* ** as a possible related person. My name is clearly visible on this link: ****************************************************** under possible related persons.Business Response
Date: 09/22/2024
Dear **** *****,
This response is in regards to the consumer complaint from ******* Canedo **********, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate Mr. ************ request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
Additionally, as expressly disclosed on the initial page of ****************** and Intelius Terms of Use, your name may continue to appear as a potential relative or associate on another individual's background report. In order to remove a name from someone else's background report, that individual must utilize the ****************** to suppress their particular report. To do so, they can access the Suppression tool at this link: ***********************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only by the individual subject of a record and made available at our discretion and pursuant to the applicable Terms of Use.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged on my credit card for something I never ordered. On my bill it said INTELIUS ************ *********** WA. One of the recent charges was on 8/15/24 for $21.56Business Response
Date: 09/20/2024
Dear **** *****,
This response is in regards to the consumer complaint from **** Lnquist, ID ********.
Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial ********************** inquiry but does not enter their payment information, they will not be charged, and no membership will be created.
In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and the last charge is returned to the payment option used.
This account has been cancelled and disabled, which will prevent any further use or access. The latest charge incurred has been refunded to the payment method used for enrollment in the service.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found out from Rocket Money that I had been paying for this service for about 6 months. I paid $1.00 to get some info and I guess that automatically enrolled me in their service. I emailed them when I found out in January. They kept telling me they could not find my account. I finally sent them all of my email addresses and did not hear back so I figured they found it and cancelled it. Well I just found out I have been paying $34.95 per month since then. I had my bank cancel it and then called Intelius to see if I could get a refund and they said the most they could give me was 2 months worth (I subtracted this from how much I have paid since Jan). I told them I had cancelled back in January and they said too bad they can not reimburse me what I paid since **** (minus the money they reimbursed me for 2 months). So they still owe me $244.65.Business Response
Date: 09/22/2024
Dear **** *****,
This response is in regards to the consumer complaint from ***** ********, ID ********.
After a thorough investigation, we are still unable to locate the account associated with the charges ***** ********* mentioned in their complaint. In order to meet Dadre Brummitts expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The ****** email address or ****** Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/25/2024
I answered them back in January with all of this information and they still did not cancel my service. I had to call them when I found out it had not been cancelled 6 months later and then they could find my account finally. This does not resolve the complaint, I should not have to pay for 6 months of service after I cancelled back in January because of their incompetence.Business Response
Date: 10/25/2024
Dear **** *****,
This response is in regards to the consumer complaint from ***** ********, ID ********.
Ms. ******** contacted us via email several times to request the cancellation of her subscription(s). However, our attempts to locate the account using the information she provided were unsuccessful. We requested additional details, such as the first six and last four numbers of her credit card, to aid in our search, but the response provided only included the last four numbers of the credit card. We also offered to assist her over the phone, but she did not reach out to us.
In order to investigate her situation further, we ask that she please contact her financial institution and ask them to provide her with at least one of the following:
Acquirer Reference Number
Merchant Order Number
Merchant Transaction ID
Network Transaction ID
Once she has obtained the needed information we ask that she please email us at ***************************** so we may assist her further with her request.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 11/06/2024
The last email from them when I was trying to cancel in January was that they wanted all of my email addresses. I sent those and never heard back. I assumed it was cancelled at that point. I noticed it was still taking money off my credit card 6 months later. I then called and they were finally able to find my account. The reason they could not find it before is because it automatically carried over to a different card once I had cancelled my card because it was compromised. But since they know I was trying to cancel back in January and it is not my fault they can't find my account they should reimburse me for all of the payments made from Jan until when I finally was able to cancel.
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